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Business Profile

Auto Service Contract Companies

Portfolio

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Portfolio's headquarters and its corporate-owned locations. To view all corporate locations, see

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Portfolio has 2 locations, listed below.

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    Customer Review Ratings

    4.13

    Average of 182 Customer Reviews

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    Review Details

    • Cari S

      Date: 11/20/2024

      Cari S

      Date: 11/20/2024

      This company provides great customer service, quick response and extremely professional!

      Portfolio

      Date: 12/05/2024

      Thanks for the awesome review, ******! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, ***** ******

    • Larry S

      Date: 11/08/2024

      Larry S

      Date: 11/08/2024

      Great service provided very helpful and informative really a five star experience I know other have their own opinion but ****** was really a bless went above and beyond to see and make sure my wants and needs were fulfilled

      Portfolio

      Date: 11/15/2024

      Hi *****, Wow! Im so blown away by your review. It made our day here at Portfolio. I'll be sure to share your experience with the people who assisted you. Regards, ***** ******

    • Hampton A

      Date: 11/05/2024

      Hampton A

      Date: 11/05/2024

      ****** ****** was very helpful, timely, courteous and professional with any and all questions I had. If she didnt know the answer she worked diligently to find the answer!

      Portfolio

      Date: 11/15/2024

      Thanks for the awesome review, *******! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, **** ******

    • Glen M

      Date: 10/30/2024

      Glen M

      Date: 10/30/2024

      This company is a complete joke. I was on vacation out of state needed a repair that was clearly covered. They denied the claim because it wasnt preauthorized. *** spoken to customer service twice. Requested a supervisor twice now. They said one would call me. Which they havent. Who walks around with thier number in thier pocket on vacation. Not to mention was after hours.If you are looking to purchase a policy from this company, id think twice.

      Portfolio

      Date: 11/05/2024

      We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Manager, **** *****, at ************.

    • Cathy C

      Date: 10/29/2024

      Cathy C

      Date: 10/29/2024

      The service that I received was absolutely phenomenal. It was handled in a very rapid fashion with absolute professionalism, and the customer service rep. ***** that I dealt with was very friendly and very informative.

      Portfolio

      Date: 11/05/2024

      Thanks for the awesome review, *****! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, ***** ******

    • Kat H

      Date: 10/22/2024

      Kat H

      Date: 10/22/2024

      ******* D is so professional and attentive to customers needs. He gets up daily to make sure he does the best job possible for customers. He is the best and so empathetic and a man of God in my own opinion. This company runs good because of people like ******* *. Warranty forever is great on claims so far! Thank you ******* for being so willing to go out of your way to make someone elses like more beautiful. You are appreciated and thank you for the company too. God bless you guys! Thank you again!

      Portfolio

      Date: 11/05/2024

      Hi **** we want to thank you for sharing your positive experience. Your thoughts are important to us, but we are especially pleased when the feedback is favorable. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, **** ********

    • Mark W

      Date: 10/17/2024

      Mark W

      Date: 10/17/2024

      Excellent service!Thank you for your prompt refund on my tire issue.

      Portfolio

      Date: 11/05/2024

      Thanks for the awesome review, ****! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, ***** ******

    • Christina N

      Date: 10/16/2024

      Christina N

      Date: 10/16/2024

      The **** I spoke to, most especially ***** *****, were patient, knowledgeable and expeditious.I am so grateful for their efficient customer service .

      Portfolio

      Date: 11/05/2024

      Hi *********, we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, ******* ******

    • Rosie W

      Date: 10/11/2024

      Rosie W

      Date: 10/11/2024

      I called with a question about my GAP insurance. ***** ****** was very helpful. She sent me the form, I got it filled out and sent in and she was able to process my form. I received a follow up email with a confirmation. She was very efficient and professional and I appreciate het help very much. Thank you maam!

      Portfolio

      Date: 11/05/2024

      Thanks for the awesome review, *****! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, ******* ******.

    • Adam L

      Date: 10/10/2024

      Adam L

      Date: 10/10/2024

      I recently sold my vehicle which had a warranty covered by Portfolio. The transfer process was a bit confusing and time consuming to complete. After putting together the needed documents and fee for transfer, i mailed them **** certified and the post office never delivered them. My 11 year old son had recently passed away and I was overwhelmed , so this task was an unwanted stress in an already devastating time. I called the office in **************, ** directly and spoke with ****** **********. She was so friendly, polite, and sympathetic to my situation. She decided to take on the transfer herself and guided me through the process making it as easy for me as possible. The transfer was completed quick and I was able to move on from the sale of the vehicle. I was so thankful for ****** and the incredible customer service she gave me.

      Portfolio

      Date: 11/05/2024

      Hi ****, Wow! Im so blown away by your review. It made our day here at Portfolio. We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. I'll be sure to share your experience with ******. Regards, ******** ********

    Portfolio is BBB Accredited.

    BBB accredited business seal

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