Reviews
This profile includes reviews for Portfolio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 179 Customer Reviews
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Review fromChris R
Date: 01/07/2025
5 starsChris R
Date: 01/07/2025
I just started my claim process today but so far I couldnt be happier either customer service end ****** was outstanding helping me with questions and knowing the industry! I was in the auto repair business and never received such great service in 30 years she knows the drama most places gives and does t do it!!!! If the claim process goes as well as my introduction I email advertise for this company!
Portfolio
Date: 01/21/2025
Thank you so much for your kind words, *****. We really appreciate you taking the time out to share your experience with usand we agree, ****** is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future. Regards, ***** ******Review fromKevin F
Date: 01/03/2025
5 starsKevin F
Date: 01/03/2025
****** ******, is the best, give her a raise, and double her holiday pay and time. I am not getting paid for this endorsement of her....thanksPortfolio
Date: 01/07/2025
Hi *****, thank you for your lovely review. We so appreciate you taking the time to share your customer service experience with **********************. We look forward to serving you again. Regards, **** ******Review fromJ.T. M
Date: 12/04/2024
5 starsJ.T. M
Date: 12/04/2024
***** ***** was amazing. She is professional. She is the simply the best!Portfolio
Date: 01/07/2025
Thanks for the awesome review, ****! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, ******* ****Review fromDon T
Date: 12/03/2024
1 starDon T
Date: 12/03/2024
you would be better off just saving the money youll pay for future repairs. I bought a car from ************************* near ***************** because they offered a 30 year ******* mile warranty which i purchased. Drove the car for almost 4 years during which i kept up with the maintenance and kept receipts for all of it. The transmission started going out and i brought the car in to have it checked. I was told they could find no issues even though it had severe torque convertor shudder as well as slipping going into second gear. This was confirmed by another auto shop and even showed the slip rates while hooked into their computer. I was charged $200 for diagnostic fees and sent on my way. I took the car in a few weeks later when it failed and they then told me it was bad and would submit the claim. I sent them the receipts for the transmission service and was told that wasnt enough to fall under the warranty. After calling them repeatedly and being told i would be contacted they have now sent me to voice mail everytime i call and do not respond. At this point i asked the dealership to either refund my money for the useless warranty or purchase the car from me which they will not give a decent price because it needs a transmission. In closing avoid ******* auto groups and avoid portfolio.Portfolio
Date: 12/05/2024
We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, *** ****, at ************.Don T
Date: 12/10/2024
I did call mr **** as i was instructed and was assured id hear something back but have yet to hear anything. Seems to be just more of the same run around between them and the dealership. i paid for the warranty and was told it was hassle free, what a lie. My car has now been at the dealership since November 18th, today is December 10th. No rental car has been approved so im making payments on a car i cant drive waiting for a warranty that i paid for to find more and more excuses to not hold their end of the bargain.Review fromVINCENT C
Date: 11/26/2024
5 starsVINCENT C
Date: 11/26/2024
I called Portfolio to get a claim started and I was assisted by ******* Del *****. He was very knowledgeable as an adjuster there and was very generous to work with.Portfolio
Date: 12/05/2024
Hi *******, we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, **** ********Review fromGail P
Date: 11/25/2024
5 starsGail P
Date: 11/25/2024
We were extremely pleased with the service that ***** *******, the Protection Claims Adjuster, provided to us. He was very thorough and was able to process our claim to our complete satisfaction.Portfolio
Date: 12/05/2024
Hi ****, Wow! Im so blown away by your review. It made our day here at Portfolio. We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. I'll be sure to share your experience with *****. Regards, ***** ******Review fromAnnette A
Date: 11/25/2024
5 starsAnnette A
Date: 11/25/2024
I needed help with a cancellation. ******* ***** answered my questions clearly and provided a solution in a timely manner. She was extremely helpful and professional. Great customer service!Portfolio
Date: 12/05/2024
Hi *******, we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, ******* ******Review fromCari S
Date: 11/20/2024
5 starsCari S
Date: 11/20/2024
This company provides great customer service, quick response and extremely professional!Portfolio
Date: 12/05/2024
Thanks for the awesome review, ******! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, ***** ******Review fromLarry S
Date: 11/08/2024
5 starsLarry S
Date: 11/08/2024
Great service provided very helpful and informative really a five star experience I know other have their own opinion but ****** was really a bless went above and beyond to see and make sure my wants and needs were fulfilledPortfolio
Date: 11/15/2024
Hi *****, Wow! Im so blown away by your review. It made our day here at Portfolio. I'll be sure to share your experience with the people who assisted you. Regards, ***** ******Review fromHampton A
Date: 11/05/2024
5 starsHampton A
Date: 11/05/2024
****** ****** was very helpful, timely, courteous and professional with any and all questions I had. If she didnt know the answer she worked diligently to find the answer!Portfolio
Date: 11/15/2024
Thanks for the awesome review, *******! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, **** ******
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