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Business Profile

Carry Out Food

Del Taco LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for Del Taco LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Del Taco LLC has 301 locations, listed below.

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    Customer Complaints Summary

    • 49 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I and my family visited this store on 9/5/22 about 2:30PM. We entered the store and made our way to the counter. The order taker was surprised and in a rude raised voice exclaimed, how did you get in here, how did you get in the lobby is closed! She promptly made her way out from behind the counter, opened the door and motioned for us to get out. This is inexcusable behavior! This incident occurred within the posted open lobby hours. The store was indeed open at this time... or should have been. As she was throwing us out, I asked for her name, but never did give it to me. This is a case of false advertising given that the store's posted operating hours stated it was open at this time in the afternoon. No reason as to why the lobby was closed, was given. Also, the lack of customer service was surprising. My family and I were treated terribly.

      Business Response

      Date: 09/06/2022

      Good morning, to better assist you, i will need the Del Taco address please.  

      Customer Answer

      Date: 09/07/2022

      Del Taco******
      OPEN NOW - OPEN 24 HOURS
      phone
      **************
      1495 ****************
      ******, **********, 91767

      Business Response

      Date: 09/20/2022

      Good afternoon,

      The General Manager has taken action by insuring that the restaurant is open and operating according to the hours listed on the doors.

      Please feel free to reach out to us again is this happens again. Please make sure to provide exact dates and times if possible. 

      Customer Answer

      Date: 09/24/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

       

      Customer Answer

      Date: 11/15/2022

      ************** ************************************************************************** I visited the store on ************** in ****** today at about 2:30am and tried to order a breakfast burrito. I was told by the order taker that breakfast was not being served at this time. I told the employee that the menu advertisement clearly stated that breakfast was served from 11pm to 11am. The employee stated that the sign was wrong. I then said to the employee; So you are telling me that del taco is false advertising? He responded; The hours on the sign is wrong. He then said; Do you want to order something else or not boss. This is not the first, second or third time I have been told this by an employee. This store on ************** in ****** repeatedly breaks advertising laws.

      Business Response

      Date: 11/15/2022

      We will have our General Manager reach out to you as soon as possible.  if you do not receive a response, please contact me directly. ************** - ******.  

      Customer Answer

      Date: 11/19/2022

      No one has reached out to me as stated on the generic message.

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We went to del taco on July 19th. We had just came home from ********** and was happy to be off the road. Wanted to eat and go to bed. We went to del taco (8 of us) to get a bunch of items off the 20 items under $2. We waited nearly 40 mins, to be told that there was only 2 people there and we would have to wait. We waited patiently and a little while later we were greater at the drive through. We were asked to keep it easy on the girls as there was only 2. We expressed We wanted items off their offered menu of 20 items under $2 but would settle for 2 Fiesta packs. That's 12 tacos and 12 bean and cheese burritos. We were told, NO! That's not making it easy on us. I explained the alternative and was met with attitude and rudness. We left and contacted corporate immediately. It has been over a month and a half. We have called corporate 14 times and every time we are told to give them 48 hours and they'll get back to us. They have yet to get back to us still.

      Business Response

      Date: 09/01/2022

      Good afternoon *****, we are very sorry that no one at corporate has contacted you.  Please provide the address of the Del Taco restaurant to better assist you.  

      Customer Answer

      Date: 09/01/2022

      address is ******************************************************************************

      Business Response

      Date: 09/01/2022

      will you please provide the address of the Del Taco? i did not see a response from you.

      Business Response

      Date: 09/02/2022

      This is a franchise location.  I notified the franchisee and he will be contacting you shortly.  

      Customer Answer

      Date: 09/06/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

       

    Del Taco LLC is NOT a BBB Accredited Business.

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