We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carry Out Food

Del Taco LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for Del Taco LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Del Taco LLC has 301 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 49 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/28/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a mobile order and when I arrived 5 minutes after I had placed the order they were closed and had been for over an hour. Their online ordering was open till 12 midnight, the business information said it was open until 12 midnight but they closed at 10. When I tried to explain that to the employee still there they refused to issue a refund. Multiple calls to the store and emails to corporate have given any result aside from an insulting $10 coupon. They stole $51.31 from me and I'm demanding it back.

      Business Response

      Date: 01/31/2024

      Good afternoon, the complaint has been sent to the franchisee.  The franchisee will contact you as soon as possible. 

    • Initial Complaint

      Date:01/24/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went into del taco to eat with my grandson upon ordering I utilized my mobile app for rewards and check in scan fir points from biding after I ordered I showed the cashier my reward scan ti scan the cashier scanned it to start I had 500 plus points the item I was getting was ********************************************************************************** it only reduced my points not total amount of my order I explained that to the cashier he insisted that the reward app didnt take points so I was trying to show him my phone he went into defense of being right and woukd T allow me to show him my phone stating item was redeemed I asked for manager and was told no manger was here and basically the cashier stated I am now refusing to serve u and calling the police so I called thinking the law coukd help with this the police came in talked to the cashier and got my voided receipt of the purchase I was trying to make but was told the cashier really didnt know what happen ****************** so with my receipt the officers got the cashiers name and managers imfo and told me the manager should be in in the morning I was denied service and police called on why trying to proof the cashiers human mistake it happens but I was unfairly treated and I have made a complaint to del taco online and will go see manager to report this cashier which I doubt Ill get response to by the wat no one stepped up to satisfy the customer I was t rude or loud its all on the store video thank you

      Business Response

      Date: 01/31/2024

      Good morning, this has been forwarded to our franchisee for further handling.  Our franchisee or his representative should reach out to you as soon as possible.

      Customer Answer

      Date: 02/02/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************************

       

    • Initial Complaint

      Date:12/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Place a mobile order. Manager said she did not have it. Showed her my order receipt and she said no I dont have it. She said she could not do anything if it didnt show up on her system. She would not refund me.

      Business Response

      Date: 01/11/2024

      The franchisee has been notified of this complaint and will address the complaint. 

    • Initial Complaint

      Date:11/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited H3235393938383**63832H on on 11/17 (order #**) and I was not satisfied with my meal. To start, it was not hot and fresh and did not meet basic customer standards. Prior to making this purchase, I was under the impression that there was a customer satisfaction guarantee. Had I known that guarantee would not be valid, I would not have made this purchase. The manager in charge was disrespectful, confrontational, unprofessional, and not open to constructive criticism on how she could better run her shift. Besides, as a customer, how else am I supposed to report a service failure and request a replacement or refund. Due to the conduct of the manager in charge, I am not requesting a refund and there is no need to worry. I will never return as a customer again!

      Customer Answer

      Date: 12/08/2023

      I have already provided a photo of the receipt and a detailed description of what took place. As of today, I have yet to receive contact or any attempt from the business to rectify my complaint. 

       

       

       

       

      Business Response

      Date: 12/20/2023

      Our General Manager will look into this.

    • Initial Complaint

      Date:10/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on the app for Del Taco on October 13, 2023. When I went to pick up the order, I was told they were out of many items such as hamburger patties, fish for the fish sandwich. That was pretty much three quarters of my order. So we told the person, then I want to cancel my order. So he told us that we have to go to the app and cancel it there. So I went back in the app and cancelled the order. Few days later I see that the full charge was on my bank statement posted on October 16, 2023. I called the phone number on the statement for Del Taco, and it was the phone number for the owner of the Franchise. She told us that she just purchased the store and does not know what do do. She will find out and call me back. She never did. I then filed a report with the Del Taco corporate. I received an e-mail telling me the following " Thank you for contacting Del Taco about your Online Delivery Order. We reviewed your request and made a refund adjustment for your issue. If you have any additional questions, please contact us at ******************************************** or call us at **************.So I called the number and asked what does the refund adjustment means, they could not answer and told me that the report does not have any amount. So we called the owner again today, and she said, that " I spoke to my team and they told me that they already talked to me and would not give me any information. That was a lie since no one in the store would talk to us and kept telling us to talk to the "app people". I lost $77.15 and cannot get my money and never received any food for this. This is BS as I am a retired person living on limited income and this is what they are doing to a senior citizen. I just want my money since they never gave me the food.

      Business Response

      Date: 11/13/2023

      Good morning, we are looking into this and get back to you.  Will you please check your account and let me know if the charge is still pending? or has it been processed? 

      Customer Answer

      Date: 11/30/2023

       **** never replied to me and I waited for a refund they never gave me my refund the owner of that particular Del Taco was the rudest person ever as well as everyone that worked in that Del taco. I ended up filing a claim with my own bank and my own bank is the one that gave me the refund because they never heard back from the business either.

      Violet 

      Business Response

      Date: 12/04/2023

      A follow up email was sent to Field Marketing.  I am waiting on their response. 

    • Initial Complaint

      Date:01/26/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a regular customer at ******************** in ***** today at about 3:00 PM I went to get my order and there was an employee who I had encountered before to be very rude and did not get the order again this is the third time I was standing in line got my order realize that he messed up the order complained about it and he ignored me he handled the next person in line and I got upset so I left his name is *** He is a ***** black man who is working at the counter and sometimes at the drive through this person has a problem with customer service and he has been very rude to other customers Im finally complaint I dont recommend that he stays at this establishment because we really do like Del taco please fix this issue

      Customer Answer

      Date: 01/26/2023

      Here is what you requested :

      Del Taco
      1650 Melrose Ave.
      ********.  92083



      If Anything Else Let Me Know.

      Thank you

      Business Response

      Date: 01/26/2023

      Good afternoon, this is a franchise location.  I have notified the franchisee of this complaint. thank you.

      Customer Answer

      Date: 02/16/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****************************

        Thank you

    • Initial Complaint

      Date:01/10/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Ordered food (#*****************) via mobile app - Never received the food - Filed complaint x2 (#******** and #********)- Have not heard back from Del Taco

      Customer Answer

      Date: 01/20/2023

      25521 ******************************************************************.

      **************.

      Business Response

      Date: 02/24/2023

      Good afternoon, a refund has been issued. 

      Customer Answer

      Date: 02/28/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

    • Initial Complaint

      Date:12/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have a promotion on their website to receive 4 free small value meal coupons when you buy $100 in gift cards. Although there are no Del Taco locations in driving distance of my residence, I bought $100 gift card since I go when I travel to locations that have Del Taco. I knew I would be in ********* in early December and would use the value meal coupons there since they expire on 3/5/23.I went to the Del Taco location at ********************************************************************* and they were very rude and refused to accept the free value meal coupon. I know that it does say participating locations, but the Del Taco website should list what locations will accept it so that a customer can make an informed decision on whether to purchase the gift card or not.It's very deceptive to sell these gift cards with the promise of free value meal coupons when their restaurants won't accept them. If a customer lives in an area with many *******************************************, they might be able to find a location that accepts them. However, as I stated, I don't live nearby any Del Taco locations so I don't have that luxury.I'm now stuck with these free value meal coupons that potentially can't be used and I feel that is deceptive advertising.When I contacted Del Taco, they sent me a $10 coupon which expires 1/23/23. Again, that does me no good because I don't live near any Del Taco locations and won't be able to use that before 1/23 either.

      Business Response

      Date: 01/13/2023

      Good afternoon.  We do notify customers that the deal is for participating restaurants only.  ************** you visited is a franchise location.  It is up to the franchise restaurant if they will honor the coupons. 

      Customer Answer

      Date: 01/31/2023

      There should be a listing of restaurants that will accept them so customers can make an informed purchase.  Being that I live in ** where there are no Del Taco locations, I wasted my money on these.  Very poor customer service!

      Business Response

      Date: 02/01/2023

      All restaurants disclose "participating restaurants." It's standard for all restaurants to make such disclosure. 

      Customer Answer

      Date: 02/16/2023

      So you sell gift cards with free meal certificates that can't be used?  That's false advertising and fraud!  What a way to take advantage of someone who used to be a loyal customer until this experience.

    • Initial Complaint

      Date:12/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/14/22 **** E Mountain View Del taco I witnessed Manager ********** hold up a long line at drive thru on several occasions to argue with customers. She was rude to her employees and it is unacceptable. Today I was bothered by how she made a huge deal over a complimentary cup of ice. I saw a customer order just a complimentary cup of ice and it rang up as free water and also showed the same on screen but when the employee was about to hand the young lady her clear cup of ice, ********** rudely confronted her employee and told the women the ice is not free but the women showed proof that she is a long term customer who buys food all of the time and sometimes buys big cups of ice and sometimes gets the complimentary cups of ice so she knows she is being mistreated and sees other customers get a complimentary cup of ice or more and ********** was choosing to discriminate against her. ********** continued to be rude and held up the line 15 minutes over a free cup of ice. Theres no favoritism. She doesnt deserve to be in management. Unprofessional, childish, and not honest. Get rid of her to show its not tolerated

      Business Response

      Date: 12/19/2022

      Hi, thank you for bringing this to our attention.  Will you please provide us with the Del Taco address? 

      Business Response

      Date: 01/27/2023

      Thank you.  I have forwarded your complaint to our franchisee. 

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Me and my husband went to del taco on 10-4-2022 .and the location is on ****** and ******** in ******* *******. The *****************. We ordered 3 chicken tacos, 3 regular tacos and 3 fish tacos and the items cost $2.49 a piece because they had a sign on the window. I went to the guy cashier he was a Mexican guy and he took our order in the dining room and in total it cost $7.21 .i went to seat down in my wheelchair by my husband and a lady ordered after us . And i wasn't seating down for 5 minutes and the food was ready in the bag and the manager was rude and didn't even call my name and i went up there too take to her and she said im sorry about that and she was rude about it and so was the guy cashier. We went home we took our food out and it wasn't even our order and i called them and the same lady was rude to me again and said that is what you ordered and if you want more tacos you would have to pay again. We are recovering from covid and we are on oxygen and im in a wheelchair and i cant go back and eithet can my husband we have breathing problems. We just want our money back and no gift card or coupons .and the tacos were cracked and not even we went there five times and over $30.00 dollars and we have only one receipt we lost the other ones because we just recently moved here because we were homeless for 25 days and lived in a motel room. Resolution, we want our money back. Thank you.

      Business Response

      Date: 10/07/2022

      Good morning, please note, this is a franchise location.  The franchisee has been notified and will take action. 

      Customer Answer

      Date: 10/16/2022

      No thing has been resolved with del taco. We want our money back please 

      Business Response

      Date: 10/17/2022

      This is a franchise location.  The information has been sent to the franchisee to handle.  

    Del Taco LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.