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Reviews

Customer Review Ratings

4.54/5 stars

Average of 125 Customer Reviews

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Review Details

  • Review fromMarissa G

    Date: 06/25/2024

    5 stars
    I had an amazing experience working with the customer service team for this company. They were friendly, polite, and walked me through every step along the way. I definitely believe they deserved 5 - stars for their hard work.
  • Review fromSamantha W

    Date: 06/19/2024

    5 stars
    I had a great experience with this company and very much appreciated the good customer service. Sadly many companies today just don't care, and I actually felt like this company cares! I'd definitely recommend exploring options with them!
  • Review fromGloria G.

    Date: 06/18/2024

    5 stars
    I found their customer service to be excellent, and I felt like my loan specialist was very knowledgeable, thorough, and patient with me. I don't like having to ask for financial assistance, but they made the process as easy and straightforward as possible. Overall, I would recommend them to anyone who wants to consolidate their loans to reduce interests and pay off their loans.
  • Review fromRobert M

    Date: 06/17/2024

    5 stars
    Ladder loans is a great company, their customer service **** was helpful from start to finish. I would recommend them to anyone.
  • Review fromSue B

    Date: 06/02/2024

    5 stars
    I recently used Ladder Loans and had a positive experience. The application process was straightforward, and the team was helpful and responsive. The loan terms were clear and reasonable. Overall, I found Ladder Loans to be a reliable and efficient lender. However, I would recommend Ladder Loans to those looking for a hassle-free loan process.
  • Review fromSarah A

    Date: 06/02/2024

    5 stars
    My experience with ladder loans is the best. I strongly recommend
  • Review fromMargaret B

    Date: 06/02/2024

    5 stars
    I highly recommend Ladder Loans for all of your loan needs. I like the easy-to-follow steps; their customer service department is so helpful throughout the process. I enjoyed the peace of mind they offer while helping you get rid of your debt; the monthly payments are so affordable.
  • Review fromWyneta F

    Date: 06/02/2024

    5 stars
    Perfect loan company. I love how great their communication is. They answered any question I had in a fast manner. Also provided great information while answering questions, gave helpful articles and made sure I understood.
  • Review fromEyya B

    Date: 05/31/2024

    5 stars
    I really appreciate that transparency. They also provide outstanding customer service. This business is very open and truthful about its policies.
  • Review fromNitPickyNay1

    Date: 05/30/2024

    5 stars
    Consolidating my debt with Ladder Loans was an exceptionally easy process, from start to finish. Their customer service was excellent, and I felt like my loan specialist was very knowledgeable, thorough, and above all, patient with me. I don't like having to ask for financial assistance, but they turned a hard situation into a great, hassle-free experience.

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