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Business Profile

Ecommerce

Love In Faith
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 107 total complaints in the last 3 years.
  • 32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/19/24 $120.84 I purchased 8 shirts. I have yet to receive tracking or any update. I emailed 3/26 and 3/28 with no response. I, however, received an automated marketing email on 3/27. Still no reply from customer service. Order # *******

    Business Response

    Date: 04/01/2024

    Hi! We received your email on 3/25 at 4:56 pm and replied at 4:57 pm with details on the order. The order has shipped with **** tracking: ************************************************************************************** An email with tracking information was also emailed to the customer

  • Initial Complaint

    Date:03/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 19, 2024 I ordered T-shirts from the Love in Faith company using a link provided on ********* I ordered 4 shirts for a total of $60.00. I paid for my order with a pre-paid Mastercard gift card. I never received my shirts and I cannot find ANY information regarding my order because the confirmation email that was sent to me contains an invalid link to provide any tracking info or other info regarding the status of my order. The order number that I was given in my confirmation email is #*******.

    Business Response

    Date: 03/26/2024

    Hi! We have cancelled and refunded your original form of payment per your request. The order confirmation email and refund notification email were sent to **************************

    Customer Answer

    Date: 03/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:03/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have tried several times to contact love in faith to cancel subscription. Tried resetting password to cancel subscription on my account ********************** doesnt send email they did send email to check my orders but didnt let me into account to cancel. Cant afford this right now and need to cancel please help Love in faith has no phone number thank you

    Business Response

    Date: 03/05/2024

    Customer's subscription has been cancelled. The customer contacted us this morning 3/5, we provided 3 email replies within 1 minute of the email being received with no further communication from the customer. Happy to assist further if the customer has additional questions. 

  • Initial Complaint

    Date:11/22/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was October 30, 2023. We ordered 6 shirts from them and no shirts. I have been in contact with them via email several times and I get nothing but the run around. They say they don't have phone service. We have ordered from them before and had no issues. We spent $ ***** on our order this time. If you need anymore information please don't hesitate to contact me. Thank you.

    Business Response

    Date: 11/28/2023

    Hi, the order is currently in transit with tracking link: **************************************************************************************

    We have replied to emails sent on 11/11 and 11/13

Love In Faith is BBB Accredited.

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