Reviews
Customer Review Ratings
Average of 109 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJoann M
Date: 12/10/2024
1 starJoann M
Date: 12/10/2024
Terrible company! You took a month to process my order and now said order delivered successfully. I'd like to know to whom you sent the order to because it's not me. I want my money back what a scam!!
Love In Faith
Date: 12/13/2024
Hi *****,
We have replied to your email to clarify that you did not purchase from us. We have been experiencing companies pretending to be our brand and you encountered one of them. Please follow up with us via email if you need assistance.
Review fromTammy J
Date: 12/04/2024
1 starTammy J
Date: 12/04/2024
The company was offering a free tShirt so I ordered the free shirt and another at $20. Then had to pay shipping so I thought well this will equal out to $14.45 a shirt so not bad. I received the $20. shirt and have been waiting for an email or text on my free shirt and I havent heard anything. I went to my account and saw that they have refunded me for my free shirt which would be a refund of $0.00. I wasnt given an option to receive another shirt or anything. This means I paid $28.90 for one tshirt. Not happy at all!Love In Faith
Date: 12/05/2024
Hi *****,
We have issued 2 refunds: one for the shipping fee and one for the removed shirt yesterday 12/4. You have paid $10.60 for one shirt. We have followed up via email if you need any additional help please feel free to email us back!
Review fromCristina A
Date: 11/28/2024
1 starI placed an order in May that never came. They said it was delayed and the tracking gave no info. Finally I was told it was delivered but I work from home so I know it wasnt. When I complained that I wanted a refund, they offered to resend and like an idiot I trusted then. Same thing happened as before. Delivery was delayed and tracking was a joke. Then I was told again that it delivered when I was home. I reached out and demanded a refund and was told I would get one but it would take time. I kept emailing them up until Sept when they stopped responding altogether. What a scam this is! And to have a religious theme to their products and do this to people? They should be ashamed and God will judge them for what theyre doing.Review fromShelley T
Date: 11/16/2024
5 starsI placed an order in July and never received my shirts. They "offered" to resend the order and gave me a tracking number that never showed anything. As soon as I stated I wanted a refund, they stopped communicating.Review fromKelly V
Date: 11/13/2024
5 starsI don't understand all the negative comments. I have placed many orders and love them all! No issues what so ever!Review fromStacey G
Date: 11/07/2024
1 starStacey G
Date: 11/07/2024
I placed an order almost a month ago and it still hasnt shipped. Ive reached out several times to customer service, and I get the exact same email response every time. No one can tell me when my order will ship. And I spent over $100 that I was charged for but have yet to receive my order. Their customer service is an absolute joke. I will never order from them again, and I will tell everyone I know not to order from them.Love In Faith
Date: 11/08/2024
Hi ******,
Thank you for your review. We have replied to your email to offer a refund of your order. We have experienced a high volume of orders due to our recent Fall Clearance sale and are just a bit delayed on fulfillment. We appreciate your patience. Please email us back for further assistance!
Review fromJo J
Date: 11/07/2024
1 starJo J
Date: 11/07/2024
I ordered 2 t-shirts on 10/19/2024. I received a notification of the order and my payment went through instantly. As of 11/7/2024 I have not yet heard when my order will be shipped. I have reached out twice with the notice of my order and the order number included and have not yet heard back. Items are supposed to be shipped within 5 - 7 business days. We are at 19 days now and I have no idea where my order is at this time. Communication from the company would be helpful.Love In Faith
Date: 11/08/2024
Hi Jo,
Thank you for your review. We have emailed you tracking for your order and just resent that again to your email. Please feel free to reply if you need further assistance!
Review fromLinda S
Date: 10/02/2024
1 starLinda S
Date: 10/02/2024
Feeling really frustrated. I should of looked at these reviews before purchasing. Purchased almost ****** worth of clothing for gifts. I was so excited that this is a ********************** that I can support not only in purchasing but in gift giving. After a week with no movement on my order I reached out and was told that they have had huge response to their sale and that they were behind. Great. It happens. What bothered me is that the way the email is written from them it felt like I was being told that I will get it when I get it. My other problem is, if they are so behind why do I get 3 and 4 emails a day for sales? As a ****** follower I want to show patients but this is to much. Do not have sales if you can not take care of who has already purchased items and please be more concrete about expectations. Not this oh well we got consumed with orders. Reading these reviews this is not a new issue for them. I sent another email today wondering if this place is a scam.Love In Faith
Date: 10/03/2024
Hi *****,
Thank you for your review. On some occasions we may experience fulfillment delays when we have big sales or clearance events. Fulfillment time can take up to 7-10 business days during busy times. We did review our email communication with you were we provided you options to wait for fulfillment or an immediate cancellation of the order with a refund. We did reply to all of your emails but if we can assist further, just email us back. We appreciate your feedback!
Review fromCharity J
Date: 09/09/2024
1 starCharity J
Date: 09/09/2024
I ordered a women's small and the shirt I received is the farthest thing from a women's small T-shirt you could imagine. It is closest to a men's extra large! I'm unable to contact customer service as their website's "need more help" button sends me in loops to the same pages over and over again. Without actual customer service, I'm unable to exchange my item for a size that fits. My only option is to return the item but they their automated system only offers to refund me $6 out of the $20 I spent on the shirt. I'm not sure how they are justified in that small of a refund, or how they're sizes could be THAT far off. It's hard not to feel like I got ripped off. Big bummer. From a small Christian girl who just wanted to represent ***** and support a company she thought felt the same way. Yikes. Do not buy.Love In Faith
Date: 09/10/2024
Hi Charity,
We just sent you an email so we can assist further!
Review fromKaitlyn K
Date: 09/05/2024
1 starKaitlyn K
Date: 09/05/2024
I came here to simply request a full review of company policies, to find that I was not alone in my frustration. I placed an order 6 days ago with this company. I messaged yesterday and received a quick response from **** saying orders ship within 5-7 business days. I then received notification one of my orders had shipped, but it was an order placed after the order I was questioning. So I messaged the chat, I was then told due to their sale things were behind. I asked what their shipping policy was and how they are handling the delays when related to customer expectations. I was told I could get a refund, I then again said I am curious of your shipping policy I did not ask for a refund I simply want to know when my order is expected to be shipped and how the company handles delays. I had to ask this 3 or 4 times before finally being told there is NO shipping policy and if I look at their website there is NO promise of shipping within a timeframe and basically to expect delays. I then said so customers order and pay but there are no guarantees of ever receiving said purchase to which they responded yes. I was also informed they use a third party shipping agency and that just because something is ordered does not mean they have it on hand. The company then must order what they dont have and then will ship it. This confused me because I assumed things that were out of stock would simply say, out of stock. Im very discouraged by how customer service handles customer concerns and am looking forward to see when my purchases will actually ship.Love In Faith
Date: 09/06/2024
Hi *******,
We are happy to see your order has shipped and **** tracking was sent to you yesterday. We did review our email correspondence with you. In regards to "there are no guarantees of ever receiving said purchase to which they responded yes", that is not correct or in the communication records. Our customer service team offered multiple solutions including to refund your order.
Your order was shipped within 4 business days of the order being placed. Please keep in mind that our team works business days, which does not include weekends. 4 business days is within the estimate we provided you of 5-7 business days. We appreciate your understand and hope this clarifies any concerns.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.