Auto Rentals and Leasing
Fox Rent A CarHeadquarters
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Reviews
This profile includes reviews for Fox Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 449 Customer Reviews
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Review fromChristine A
Date: 05/28/2025
1 starChristine A
Date: 05/28/2025
Rented a vehicle from *** and declined their transponder use. Immediately while in their parking lot, added the rental license plate to my easy pass, encompassing entire rental period. *** billed me after returning the vehicle for transponder usage. Called FOX and was told to send a screen shot of all the paid toll charges for this vehicle. Email was immediately sent including all requested info. Wait time was 5 days for a response. 5/12/25 Sent a second request to resolve 5/21/25 to no avail. My efforts have been ignored, and charges remain on the credit card account.Highly disappointed with FOX Car Rental and want others to be aware of this scam practice. Even with proof, they have failed to respond.Not Recommended BewareFox Rent A Car
Date: 05/29/2025
I apologize that there is an issue with toll violations. Fox Rent a Car does not do any of the billing for violations directly, please contact American Traffic Solutions at ************ or visit their website ************************ for assistance. Thank you.Review fromJohn D
Date: 05/19/2025
1 starJohn D
Date: 05/19/2025
Worst Car rental experience ever!! A total scam with extra hidden fees! Stay AWAY!!Fox Rent A Car
Date: 05/20/2025
If we may assist you with your concerns on your rental, please reach out to us using our webpage, ****************************** and using the Contact Us form. Thank you.Review fromMary H
Date: 05/19/2025
1 starMary H
Date: 05/19/2025
I rented a car from Fox Rent-A-Car in ********* as part of an Expedia package. After reaching our destination, the car wouldn't start due to a "High Cabin Temperature" error. We waited for the temperature to drop, but the battery was dead. Roadside assistance kept us on hold for two hours and then told us we'd have to pay $125 for a jump start since we hadn't purchased their roadside assistance. We weren't offered this option when signing the paperwork. The customer service *** said we'd have to pay regardless of rather we were at fault or not. Had we known this earlier, we would have jumped started the car but we were already 2 hours in, it was dark and we were in an empty parking lot. The car eventually started and, upon returning the vehicle, we informed the attendant about the battery issue but he showed no interest. This was a disappointing experience, and I recommend choosing a more ***utable company with better customer service.Fox Rent A Car
Date: 05/20/2025
I am very sorry to read that you experienced an issue with the rental during the rental process. We always strive to ensure that everyone has a great rental experience with us. If we may assist you further please contact us using the Contact Us form on the website. ******************************. Thank you.Review fromDawn C
Date: 05/17/2025
1 starDawn C
Date: 05/17/2025
reservation made on ******* for a 5 passenger car. At the time of pickup the clerk informed us that the car deserved for us was a two seater and wouldn't fit 2 adults with the 2 bags we had. I then showed the clerk our reservation and was told the reservation was a special and subject to change. In the heat of the moment I agreed and signed. BIG MISTAKE should have insisted that I get what was ordered.Fox Rent A Car
Date: 05/19/2025
I am very sorry that there was an issue with your reservation, if we may assist you further please contact us using the Contact Us form on the website. ******************************. Thank you.Review fromR. F.
Date: 05/15/2025
1 starR. F.
Date: 05/15/2025
Rented at the ******************** location. I declined the prepaid fuel option as I always do, as well as insurance. My rental agreement reflected those choices. I drove about 150 total over a couple of day and filled the tank before I returned it (about 6 gallons). I received my receipt by email and it showed they had charged me for the prepaid fuel option, despite the fact I declined it. I contacted *** thru their website and pointed out this error. Their reply was baffling - they said there was a discrepancy and instead of being charged $48 for the gas, I should have only been charged $24. What??? I replied that this isnt a math error, its a billing error. Refunding half of the amount is an acknowledgment that they messed up, but doesnt fix it. Im quite sure the most profitable part of their business model is selling the prepaid gas, knowing you wont use it all and they will be able to resell that gas time and time again.Fox Rent A Car
Date: 05/19/2025
I apologize for any confusion, prepaid fuel may be sold in half or full tanks. As this car was returned at 7/8 the billing team adjusted your charge to half of a tank instead of the full tank for you. The other option is to pay for fuel at the return rate, which would be higher. If we may assist you further please contact us using the Contact Us form on the website. Thank you.R. F.
Date: 05/27/2025
Are you apologizing for being confused? Let me be very clear - I was offered the option of purchasing ALL the fuel in the tank. I declined. There was NEVER a discussion of purchasing half a tank. And if there ever were to have been such a discussion, I would have declined it as well. I have pictures of the fuel gauge when I picked up the vehicle, when I filled it up, and the receipt from where I filled it up (about 2 miles from the airport). The fuel level in both pictures is the same. So, either Fox is 'confused', or are trying to sell 7/8ths of a tank of fuel as a full tank of fuel.Answer this question - are any employees incentivized to sell the fuel?Review fromRACHEL K
Date: 05/14/2025
1 starRACHEL K
Date: 05/14/2025
I do NOT recommend Fox rental. They gave me a car with the stale stench of cigarettes even though they have a no-smoking policy and collect punitive fees for it. They evidently keep those extra fees for themselves and rent you the smelly car, so basically they benefit and you are miserable driving an ashtray around. They were unresponsive and unhelpful when I complained afterward (I had no time to go back in and try for a new car as I was attending funeral services). Oh, and there were numerous stains on seats and bird droppings inside the car. Use a different company! I will definitely not be a repeat customer.Fox Rent A Car
Date: 05/15/2025
I am very sorry to read that you were not pleased with your recent rental experience. Thank you for sharing your recent experience so that we can work on improvements. Thank you.Review fromRob M
Date: 05/05/2025
1 starRob M
Date: 05/05/2025
Will never use them again. The sales person was a smooth talking kid and scammed me into purchasing the supplemental insurance . Well.most peoples regular car insurance covers this. Due your research before hand to confirm. In no way do they mention that your regular insurance may be enough coverage. There is a reason the base price is low. Terrible, terrible, and unethical company. I even complained and no refund. Everyone beware!Fox Rent A Car
Date: 05/15/2025
I am very sorry that there was some confusion on the purchases at the rental counter. All items are signed for at the time of pick up. If we may assist you further please contact us using the contact us form at ******************************.Review fromJoan D
Date: 05/05/2025
1 starJoan D
Date: 05/05/2025
Rented a car on 4/6/25 and was never told anything about toll charges. I have now received a bill for $26 in toll charges and $90 in admin fees. I do not dispute the toll charges, however the fees are ridiculous. I have tried for days to contact this company without success. Do NOT rent a vehicle from this company!Fox Rent A Car
Date: 05/15/2025
I am very sorry that you were unaware of how unpaid toll charges would be billed, this information is available in our rental policies as well as the rental agreement provided at pick up. Should you have any questions regarding the toll charges, please contact our partner ************************** at ************. Thank you.Review fromJasmina J
Date: 05/04/2025
1 starJasmina J
Date: 05/04/2025
Prepaid booking, charged again for rental car. Salesperson rushed me through signing at 6am woth two young kids, I didn't read the fine print and over sold me on unnessesary insurance and road side assistance as well.Fox Rent A Car
Date: 05/06/2025
I am very sorry that you were not pleased with your recent rental. Anything charged to you must be signed for at the time of pick up. We would be happy to review the rental agreement for you, please contact us at *********************************************************. Thank you.Review fromChristopher D
Date: 05/03/2025
1 starChristopher D
Date: 05/03/2025
We rented a vehicle 4/13-4/19/2025 from the **************** location. During that time, we had a toll fine of $3.28. On May 3rd, we received a notice in the mail for $33.28, due May 5th. If we did not pay by that date, our credit card would be charged automatically. I attempted to go to the website on the notice, and the website wouldn't work, despite trying multiple browsers and two laptops. I attempted to contact them as well through the site and it did not work either. There is no way to mail the payment in the amount of time given., and I cannot stop them from charging my card as my credit card company will issue all new numbers to me causing significant disruption in my life. Sadly, this is not the first bad experience with Fox, as we had a less then pleasant experience at the ************** location as well. Would advise others to avoid this company.Fox Rent A Car
Date: 05/06/2025
I am very sorry that you had a hard time to reach ************************** directly, tolls are not billed directly by Fox Rent a Car, but if you with to reach ATS directly you may contact them at ************. Thank you.Fox Rent A Car
Date: 05/06/2025
I am very sorry that you had a hard time to reach ************************** directly, tolls are not billed directly by Fox Rent a Car, but if you with to reach ATS directly you may contact them at ************. Thank you.
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