Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have played Valorant (Game developed by Riotgames) for awhile, couple years at least & have invested a good amount of money into my account for skins and ingame aesthetics. In my time with Riotgames, My account has been Breached and Banned a total of 3 times. All 3 Times, Sanctions were lift from my account the support helped me get my account back under control. However, it has happened again. I managed to get my account under control before too much could be done, however my account was banned and HWID Ban was placed on my account. ********************** is refusing to lift the sanction and is hard accusing. I am not a super high level or anything. But this doesn't fly with me. Im not settling this complaint unless ** getting either ALL my money back ever spent on Riotgames, or my account back.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since mid-2018 to date, I have been making business with Riot Games **** By making purchases in-game. Since that time I have been a loyal customer whilst keeping doing business. As the years went by the company raised their prices, underdelivered, and overpromised regarding the quality of their services. Recently they had connectivity issues that prevented me from accessing their service and they acknowledged the issues, then changed their stance about it accusing ISPs worldwide about the said issues. I reported this issue to them via support as my account was sanctioned by their system due to these connectivity issues. They say they will lift the sanction derived but to this day the sanction is still in place. I requested my account to be canceled and all money that has been spent using that account to be refunded in full but they shield themselves in predatory policies and practices closing my support request for the refund stating and quote: "I've already told you that it's impossible". Which is far from professional language for customer care. It is worth mentioning they indirectly force you to accept their terms and policies otherwise you are not able to access their services.

• Initial Complaint

  Date:03/06/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Riot Games' Valorant account was unjustly suspended.The management imposed the suspension for using cheats and other third-party tools that lent the suspension to the company.We contacted the management, but they only said that the use of third-party tools was allowed, but they would not provide us with detailed information or explain how it happened.I have asked them to withdraw the unjust suspension of my account, but they have not taken up the matter with me, so I consulted with them here.?My account was suspended on 2/26.?I had been playing for almost two years.?I have charged over ***** JPY.?TICKET ID #********

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My Valorant account and my friends accounts were all banned while we where offline for all the same reason (use of third party program). I've tried getting a proper response from Riot Games about this issue but only seem to get pre generated messages that don't go into any detail. I've spent close to a grand on this account and would never cheat due to the shear loss of time and money I've spent on this game. I'm guessing we got mass reported for killing a content creator or someone with a following. The resolution I'm expecting is for my and my friends accounts to get unbanned.Best regards, ****

• Initial Complaint

  Date:01/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a complaint with the company over a Yuumi game where I got chat warned for doing nothing wrong and even got honored by most of my teammates. The moderator presiding over the case said "too bad, turn off your chat feature if you don't want to be warned again". Specifically they said:"At its core, the chat feature is supposed to be used for efficient communication that is conducive to good team play (or having a fun time talking to new friends!). When abused in this way, like through insults, or the use of inappropriate language your account is liable to be penalized. I would recommend using the chat proactively to help the team instead of using inappropriate language. If you would like a different suggestion, I would recommend turning off your chat and no longer typing in chat to help prevent any negativity."I did nothing wrong, they had my chat logs to see it, and can't do anything to fix it because their new chat system uses bots to monitor chat. I had a fun time with new friends and it got spoiled by their AI chat monitoring system. Through no fault of my own I can get banned and lose my honor season rewards and the moderators will say "well that *****, maybe you should just turn off chat to avoid this". Like NO, this game is a communication-based game. Me having fun with no racism, no harassment, no anything negative shouldn't get me banned. They will shift responsibilities and this is near legal litigation levels of 1st amendment abuse.I want help to make sure this never happens again, or I will keep this review up for the rest of my life.

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of "Chibi Lux" in Riot Games' online game "League of Legends" on December 12, 2022 for **** RP or Riot Points (in game currency amounting to approximately $20). This is a bundle of the tactician "Chibi Lux" and the Boom called "Final Spark". These are both in-game cosmetics. The purchase was made on my account with the in game name, "Magical Grl". Please note there is a special character in place of the "i" in girl. I bought this bundle specifically for the tactician, Chibi Lux. All previous tacticians I have bought can be equipped in ARAM games (a specific game mode), and I bought her for this purpose. Nothing on the purchase page states that the Chibi cannot be used for this purpose (image included). However, after buying I realized that I could not equip it for ARAM--and therefore had no use for it. The only official information I could find saying that Chibi tacticians cannot be equipped in ARAM was a blog post from last year (link: ************************************************************************************). I contacted Riot Games support about getting a refund, and they refused to provide one, stating they couldn't contradict their policy of not refunding bundles. This is false advertising, because all other tacticians can be used this way and I had no way of knowing that the Chibi ones could not be. It isn't reasonable to assume that everyone who makes this purchase would read one blog post from last year. Basically, I bought the item due to reasonable assumptions of use, there was no indication on the purchase page that it couldn't be used this way (false advertising through omission of important information), and Riot Games support refused to refund me since I purchased a "bundle". I would like to have my account refunded for the **** RP (in-game currency) that I spent. I've included an image of my purchase history.Thank you very much for your help with this and let me know if you need any more information from me!

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The customer service is terrible I have spent over $500 on their services and my account was hacked into through their own security and they have yet to assist me in recovering my account they keep running me in circles doing nothing. I have provided them with receipts and all the info that I could possibly provide and yet they have refused to assist me and have done nothing to try and assist me.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a player and paying customer of league of legends since roughly 2015, and for most of my account activity I had never received any punishments and kept a high honor rating since that feature was added to the game. Nearer to when my account received its permanent ban I had some games with very toxic teammates that were sabotaging my performance and said some things they shouldn't have said and I did as well. I feel I was discriminated against but no consideration was given to many years of perfect behavior. They didn't ban or punish the other players in any way who said similar things to me and I lost an account and my friends list that I had been growing and enjoying for nearly a decade, spending thousands of dollars. I feel this punishment and lack of genuine consideration to my issues is inexcusable and frankly unacceptable from a company of this size, especially given my otherwise great reputation and generous spending on cosmetics. I feel it is only fair that I receive the money I spent on my account back as a refund as I no longer have access to the things I rightfully purchase and should have access to, or I receive access to my account again. I think it is simply unfair that I can be a in such a high standing for nearly a decade, spend thousands of dollars on a game and company I trust, then lose it all without any recourse.

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening. Today I logged into my account in the game "Wild Rift" and saw that there was an update to the items in the store. I went ahead and checked what was new - I've seen some items in the "Offers" section, and then I checked the "Bundles" section. Now... Bundles in the game usually include a group of items at a reduced price - that's always been the case. I end up seeing an item named "Supreme Cells Random Skin Chest" which implies that the bundle will give a Random skin from this "Supreme Cells" collection. I open the bundle to check what items are included in them, to see 5 items that I thought were pretty good for the price. I proceeded then to purchase them and be surprised by the fact I only got *ONE* of the 5 shown items of the bundle. Apparently this "Bundle" only includes one of the items in it, and players are supposed to gamble for the chance to get one of the 5 items that were being shown. This is not the case for *ANY* other item in the "Bundles" section of the store. All of them only show items that ARE INCLUDED in that purchase. The fact they included this item in the "Bundles" section is extremely deceiful - not even including a sentence above the items shown saying "Includes ONE of the following" or any kind of warning - it's an attempt to make players think this is *actually* a 5-item bundle and trick them into purchasing it only to find out after they've been scammed. They refuse to refund the item saying "It's bundled content" when that isn't even the case. It was inserted in the "Bundles" section as a way to deceive players, but isn't any kind of bundle; just an attempt at deceiving players out of their money and excuse themselves to not refund the players. Best case scenario, this item was wrongly put on the "Bundles" section and players who were tricked should be refunded. Worst case scenario, this item was put there on purpose to scam players on purpose. Either case, refunds should be done for people who need it.

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account has been suspended for no clear reason and Riot refuses to send any information regarding the suspension. I have also waited almost 5 business days for a response on my ticket. Because they refuse to let me play on my account that I spent over 1000CAD on without clear reason and repeatedly continue to offer poor customer support service, on top of being presented multiple technical issues that has made my experience with the game stressful, I am going through this venue to receive a response from Riot. This is my last resort before I refuse to give another dollar to this company.