We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Data Analytics

Trellis Law

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Analytics.

Complaints

Customer Complaints Summary

  • 233 total complaints in the last 3 years.
  • 110 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have a Citibank case that was settled back in 2020 coming up on their search engine under my name with my personal information listed. I want this removed. The case is closed! This should not come up when someone searches my name!

  • Initial Complaint

    Date:02/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free 14 day trial and canceled my trial almost immediately (same day). I was still charged $39.99 for the free trial. This is even before the 14 days had passed. Have reached out to the company and have not heard back.

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************************************************************************************ Above is the website URL that came up when I searched my name "*************************** *****". This case is regarding myself and MY MINOR CHILD, ******************************. It is illegal to publish info on minor children. Records are automatically sealed on minor children. The company provided this info, Trellis, will not allow me to submit a removal request on their website. I have also submitted complaints to the Attorney General of ***** and **********. I want this info in its entirety removed from Trellis and ALL of their affiliates ASAP.

  • Initial Complaint

    Date:01/25/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Breach of individual privacy rights. I was a plaintiff of an old small court claim. The case was originally protected as confidential; however, when the court changed their website, some reasons, my personal information was viewable to public; therefore, I immediately filed motion of determine confidential information in 2016 and it was granted then the court did hide individual information. However, ******* somehow uploaded original documents (was in 2011) & even evidences and exposed my identify information which was totally against court order. Selling individual privacy is totally pure evil. This company has no respect to people's privacy rights. I cannot imagine how people affected and damaged for their website. I have been stressed and depressed by them as I am totally private person. My personal information was exposed on internet and the case shows up #2 on my ****** search. No one need to see others business. Legal professionals know how to research the court cases using the court website, west laws etc. & no need to use Trellis. Since ******* posted my case, my blood pressure escalated and my doctor had to prescribed me strong high blood pressure medications, and I have to follow-up with her every 3 months now, I had to check ****** search every day as Trellis switched documents daily and I was afraid if they uploaded another original documents which includes my personal information such as my main email address, handwriting signature that is the risk of identify theft, and persona correspondence with the defender that no ones business. Even I had to contact agency who removes unwanted links from internet. My holidays was horrible to concern about what ******* posted on internet. This company stated that they cannot remove those individual information from their website. They have no rights to control our rights for their greed. There are no reasons us to beg them to remove our personal information at all. This company is totally wrong.

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a 14 day free trial. When I went to my account about 10 minutes after signing up in an attempt to cancel the free trial, my card was charged $99. I have contacted the business multiple times with no response.

  • Initial Complaint

    Date:01/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trellis.Law is violating a Court Order Sealing a File. Trellis.Law is publishing on the Internet pleadings from a case that the Judge in the matter has already entered an Order to Seal the entire file. They are publishing various pleadings involving ***************************** and *************************** and myself despite the Court's Order Sealing the entire file. They are therefore violating the Court's Order, and invading privacy, and violating protected persons which the Court's Order Sealing the file protects, or is in place to protect.

  • Initial Complaint

    Date:01/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First things first, I work at a law firm. On December 23rd, 2023, I discovered Trellis in an attempt to search for a particular case and a defendant. That same day, I signed up for a 14-day free trial from Trellis so that I could find what I was looking for within the next week or so and then cancel the account shortly thereafter. On Tuesday, December 26th, I returned to work and made an attempt to cancel my Trellis account only to find out that I had been charged $899.95 or what I don't know. I already tried cancelling my subscription on Trellis' website on Dec 23rd, but when I clicked to change my plan, I was told that a member of the trellis support team would reach out to me. The website did not give me the option to cancel my subscription on the website and is purposely making the cancellation process more difficult that it really should be. I am in the process of disputing this transaction with my bank. I also never received a confirmation email confirming this expensive payment of $899.95. I only have confirmation of the free trial that I agreed to, and I only entered my credit card number ONCE for the purpose of signing up for the 14-day free trial. All other alleged "payments" are against my will and was stolen from my account by ******************** themselves. All I want is my $899.95 returned to me, and for my account to be cancelled once and for all. I have no clue why this company would stoop so low and resort to robbing people just to make money off their customers. I pray this website gets shut down somehow because any website that charges this much for mediocre services is bound to result in arrests being made anyway. Again, I work at a law firm, so I do have a hand in making this happen. Pay up, Trellis, while you're still a functioning organization. Thanks :)

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trellis Law published all the documents on a case on their website. It is one thing to go to the courthouse to collect information, but quite another to be able to find all the case details on a ****** search. This is dangerous and also can have negative consequences. Can you please ask them to remove the information? I believe this must violate some privacy or stalking law or harassment law. Thank you.

  • Initial Complaint

    Date:01/19/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am blocked from using the site.

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to their free trial and deleted it within minutes because I could not find what I was looking for. I cancelled the subscription and did not receive a confirmation email and now I have a $39.99 charge on my account. I am trying to delete the account but their delete/cancel button all of a sudden does not work, but their button to "pause the membership" is functionable. I want to delete my account and move on with my life. I do not want their service neither do I want the monthly charge.

Trellis Law is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.