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Data Analytics

Trellis Law

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 235 total complaints in the last 3 years.
  • 112 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website has unlawfully posted my court documents that contain my address, name, email, phone number, and other personal information that hair caused emotional and physical damage. People can use this information and have to track me and I want this website to take it down . I do not feel safe as I have been notified and sent threatening emails by people who simply looked up my first name and found all this info.

  • Initial Complaint

    Date:11/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My divorce has being made public and we haven't told anyone. When my name or my husbands name is searched on ******, the second item that comes up is Trellis with our names and divorce ********* wife has mental illness issues, if he finds out its online, it's not going to be good for me.Attach is the link to our names being displayed on the internet ***************************************************************************************************************

  • Initial Complaint

    Date:11/12/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is putting people's employment, safety and lives at risk. They post court documents containing PII such that they are easily *******able.I am trans and my name-change court document on this site is the first thing that comes up when I ****** my name. ALL of my PII is in this document. I am now an easy target for doxxing and harassment, not to mention my employment is at risk. CA waives the publication requirement (********************************************************************************************************) for gender-related name changes because the potential harm outweighs the benefits. Trellis Law totally subverts this in my case.Although these and other court documents are technically public, there is a world of difference between having to go to a courthouse to ask for it and finding it in 2 seconds in an online search. They could easily put this info behind a login requirement, but they do not. Trellis Law undermines my safety along with many others, and I'd be surprised if there wasn't already a lawsuit in the works.This company needs to remove my court document from their website, or at least make it not *******able with my name. I've already contacted ****** about the results, but they have told me I need to take it up with Trellis Law itself.

  • Initial Complaint

    Date:11/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me an my children information were exposed on this website and it clearly shows domestic violence abuse I have a restraining order I want this taken down and I will be filing a lawsuit. Thank you

  • Initial Complaint

    Date:11/06/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around 10/1/2004 I noticed my auto accident case from 7/24/21 was published online on **************************. Most disturbing was that trellis distorted my name, showed all my health information, address, employment location, etc. , and 1 or 2 doctors discouraging diagnosis of my medical situation around 2021.However, it didnt show diagnosis of certain other doctors and physical therapists who believe that I could eventually make a full recovery from my physical ********************************* misrepresented me and portrayed me as not having potential.People prayed, I have strong faith, I think I could make full recovery from my injuries and use both my arms, both my legs, to their full potential. Since 2022 I have improved a lot and with the right treatment could continue improving to full recovery eventually.I emailed ************************** around 10/1/24 and asked them to remove their publications of my personal information and other confidential information which I didnt agree to nor authorize. They replied with complicated instructions on how to redact such information. They make it more difficult than it should be.Publishing my and other peoples personal information without consent is unlawful and an invasion of privacy.I want to *** **************************, ****** ***** and those involved in such unethical use and display of personal information.

  • Initial Complaint

    Date:11/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a 14 day trial on 9/19/24. I canceled on 9/25/24 (see attached email). I checked my Trellis account under subscriptions and it said "Inactive" as of yesterday. But today, all of a sudden my subscription is "Active" and I've been charged $189.95. This is too shady. Full refund!

  • Initial Complaint

    Date:11/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trellis law is publishing my info about my children. This poses a safety risk to them and their privacy.

  • Initial Complaint

    Date:11/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want my court information deleted from their website. It contains information that allows someone to know my location during a court hearing. I have a restraining order for someone and now thanks to the website the person will know exactly where I am on a given date. My safety is compromised.

  • Initial Complaint

    Date:10/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed for 14 day free trial and canceled the subscription the same day. Trellis charged me although the trial was canceled. I would like a full refund. The date of the trial was September 7th 2024. I canceled on Sept 7th 2024. My account was charged on September 23.

  • Initial Complaint

    Date:10/14/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My personal information is on their website when someone search my name my divorce documents show I feel that this is not good for my safety or my employment

Trellis Law is NOT a BBB Accredited Business.

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