Complaints

This profile includes complaints for West Coast Dental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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West Coast Dental has 52 locations, listed below.

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  West Coast Dental

  12121 Wilshire Blvd # 111 Los Angeles, CA 90025-1123

  
• 

  West Coast Dental

  9050 Whittier Blvd Pico Rivera, CA 90660-2410

  
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  West Coast Dental

  440 E Huntington Dr Ste 101 Arcadia, CA 91006-3750

  
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  West Coast Dental

  3820 Sepulveda Blvd Torrance, CA 90505-2408

  
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  West Coast Dental

  15350 Nordhoff St Suite A North Hills, CA 91343-2234

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The manger that was there almost a year ago had done a loan, they made a huge mistake charging my loan ten thousand dollars when it was only 2300$. I had to go back and forth for six months for the refund, after this I have asked them to please return the rest of the loan money, I do not trust them at all they will not give me my remaining balance when they cant do what they are licensed to do. It has ruined my credit score. I used to have an excellent score until they got a hold of it they are stealing from me and I dont know what to do or who to call. I have tried it all

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had services done stating in may 2023 i moved and they told me i would be refunded for services not completed and to this date 5/29/24 I still have not received my refund of about ***** dollars i have called the office multiple times and do not get a proper answer i call customer service and speak with ****** who leaves me on hold and does not answer my call after my call goes in a loop its been very frustrating.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the dental office on a recommendation from a friend. Unfortunately, the experience left much to be desired. Not only did they bill my insurance for services that they did not provide for me, but they also made me pay a $300 deposit for a future appointment. Had the doctor actually listen to me or done their duty they wouldve seen that I had a horrible infection and a fractured tooth instead of offering to help me they made an appointment for me on ************************************************************ to even get an appointment there. I was bullied by the treatment coordinator into paying a 300 deposit for that appointment that I was supposed to have on May 30 , unfortunately since I was in so much pain, I could not wait for that appointment. I canceled it and wanted a refund for my $300 instead after I called many times and Im trying to talk to the corporate office about the refund and about the in accurate and deceptive fraudulent insurance charges that theyre charging to my insurance. They are only giving me $220 back , I want my $300 and an explanation on why they are not giving me the $300. Every time I call to talk to them they tell me I have to talk to the corporate office. When I try to call it asked for an extension. Since none of the options are about insurance insurance issues or refunds I am forced to go to the operator . Every time I call and try to talk to the operator they put me on immediate hold and leave me there until the system hangs up on after a loud chirping beep. I am going to be considering a lawsuit against the doctor for malpractice as well. I was told when I went there the first time. A week earlier that my teeth were in great shape and I must be kind of just making up any pain or discomfort that I feel there. After still mean and horrible pain for another. I plan to contact a lawyer about malpractice with the dentists. But I want all my money back.

• Initial Complaint

  Date:05/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in March 2024 to get three fillings. The dentist told me the insurance would cover a certain amount and I would need to cover the rest. I paid the charge and went through with the procedure. A month later, I get a bill saying that the insurance did not cover everything and now I need to pay the rest. They should have been 100% clear about the charges prior to going through with the procedure. They should have checked with my insurance before going through with it, so that I as the customer can decide if I want to go through with the procedure or not. That is what I assumed they did, but now they are telling me it was only a cost estimate and trying to blame the insurance. I believe it's the dentists fault for not being clear about what I had to pay out of pocket. I've been to other dentists and I have never been deceived this way before.

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dentist office charged me $1,329, however Metlife is stating I should only owe $928. Date of procedure was March 25, 2024. The dental office is not able to provide me an explanation of the difference in balance of $401. The dental office refuses to speak with me regarding the charges. Metlife, my dental insurance, was unable to assist me. Metlife tried to contact West ***************************** were unresponsive. West Coast at one point admitted to charging incorrectly to Metlife, but refuses to tell what those charges were.

• Initial Complaint

  Date:04/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came in to get a simple teeth cleaning, they said I had a cavity that needed to be fixed and gum disease and all this other work done that needed to be a priority over the cleaning. I trusted them because ********* had good reviews on Zocdoc. They took my insurance card & failed to tell me they didnt accept my insurance and instead called me back after my paperwork and and insurance card were returned. They took down my social security number for what was explained to me as a dental financing option for the cavity and cleaning, & it turned out to be a $3500 LOAN for work they hadn't even completed. They sneakily didn't bill my insurance, because my insurance would NOT HAVE paid out for work that hadn't been completed. When they did a root canal on the cavity, they did an imprint & finally brought me back in the office to get my new crown. After they showed me in the mirror, I was horrified to see a mismatched yellow tooth beside my bleached teeth and they tried to pass it off as acceptable. The hygienist got visibly annoyed when I expressed dissatisfaction with the color, and said "well it's the lightest shade we have, look this is the tooth color chart, we don't have a color chart for bleached teeth". I was mortified & insisted that it be fixed and have them order a new one, in which I was made to drive to an office 50 miles round trip to get a color match for a crown. ***** is the woman behind the billing and the loan. I wish so badly that I hadn't ever come here, because my teeth are ruined and Ive paid DOUBLE the quoted price because of the financing. 3 years later and I havent even been able to pay it off, although the principle amount was paid off a year ago!!! I wish I had known about bbb earlier. Wish I had known better about the whole experience but I hadnt been to the dentist in years and was too naive to understand something like this could happen. By the time I realized that the insurance wasnt billed the work had been done and the loan processed.

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fui a esta clnica dental el da lunes 15 de enero 2024.Para una limpieza dental mi esposo * *o nos hicimos el proceso requerido pensando que el medical cubrira esto pero nos dirigieron a la persona de finanzas, esta persona nos dijo que necesitbamos un tratamiento porque tenamos una bacteria * necesitbamos un medicamento * unas coronas nos dej saber que el tratamiento era necesario. Nos hizo la cuenta * el gasto es de$8,600.00. Ami esposo * mi se nos hizo mucho dinero * esta persona dijo que ellos a*udan con el crdito * me mando un enlace a mi celular pero no entraba el enlace dijo que tal vez mi celular no estaba bien * me dijo que poda hacer este proceso del celular de ella * todo el proceso de la aplicacin del celular ***** pero antes de esto *o le cuestione el porque *o puse el nmero de mi seguro social * me contest que no me preocupe porque ella ** a borrar toda mi informacin despus que no tuviera desconfianza despus de todo esto todo a sido una pesadilla desde ese da que fui he ido 9 veces * el tratado es psimo *a hice mi primer pago de$350.00 * reporte la tarjeta perdida * esta llego con el inters del 29% de inters * la segunda que me acaba de llegar es con el 31% de inters fui este da porque tenia cita solicit un documento con los derechos del paciente * no me quisieron proporcionar, no que hacer me siento bastante defraudado con esta clnica dental porque mis dientes me los deformaron por favor si me pueden a*udar estar eternamente agradecida gracias. Quisiera poder seguir escribiendo los dems problemas que hemos tenido porque es mucho ms.

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received dental treatment in October 2023. At the time of service, I paid $370 after applying my MetLife dental insurance. MetLife has since provided me with information saying that they covered approximately $700, and that my total out-of-pocket expense should be $704, meaning that I should owe a balance of $334. However, West Coast Dental states that I owe a balance $503 and has not provided an explanation for this discrepancy and has not provided an itemized explanation of this charge.

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dentist did remove all my teeth but they gave me a pair of dentures that were to big they tried and tried to shrink them with a blow torch,and nothing they said I HAD to wear them I told them there to big then said come back to measure new one never did it then the spec list put 4 screws in my mouth for implants took ***** never did the job so I'm walking around with no teeth screws in my mouth going on 2yrs but I went back after a dispute they didn't do anything they wanted ***** more I'm broke and I'm stressed out I can't eat sometimes I wake up with a mouth full of blood from cuts on my tongue but they insist not to finish the job but they want me to pay them there a fraud and I'm so so stressed with this please help the billing lady *********************** told us she doesn't even know why they changed us for us to take it to court I'm fustred with this I don't know what else to do my doctor told me to report them to you guys someone please take care of this I'm STRESSED OUT refund me the people that made the deal ************************* and the dentist and *************************** from tc don't work there anymore help me I'm so stressed out if you need any pictures of the screws in my mouth ill send them to you this is stressful my wife paided it with her care credit card the account number is ******************* under ***************************** she put like 6 disputes and they go in favor meanwhile I'm walking around with No Teeth and screws in my mouth this I say is STRESSFUL!!!! 12 thousands dollars for nothing the removal of teeth and dentures is under my partner name ***************************** this is stressful for both of us please see if you can resolve this problem

• Initial Complaint

  Date:01/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 23, 2023, I patroned West Coast Dental of ******* at ********************** was in excruciating pain and in need of immediate medical attention. After an oral evaluation and X-ray were performed, I elected to have two of my molars extracted, instead of just one and a root canal. The consulting dental aid instructed my wife that immediate payment was needed and that a credit account would need to be open so that they could began operating on my mouth. My wife was billed $993.00 with Alphaeon Credit. The dental office sent a bill to my insurance provider (MetLife) for $1,423.00 and the negotiated fee came to $740. and MetLife paid $544.00 of that amount electronically; leaving a balance of $195.00 for me to pay. I have asked for the dental office to explain their overcharge and to close the credit account. My wife's, ***********************, credit has been falsely used and is now compromised. I am asking for a billing correction and for my wife's credit report to be properly adjusted and for the account to be closed.