Reviews

Review Details

• Review fromSteven F

  Date: 10/16/2024

  1 star
  Absolutely horrible customer service. I spent over 20 minutes trying to cancel my account and I am still not certain it is canceled. The instructions on the website are wrong. They emailed me the same incorrect instructions. After finally getting someone on the phone, I still couldnt cancel my account. Chat support you say? Ha! No help there either. My card issuer thought I was kidding when I said to chargeback a $5 charge, but thats what it came to.

• Review fromMelanie M

  Date: 09/30/2024

  1 star
  Scam! Same issues as stated in other reviews. I suppose I need to make a habit of checking the BBB before using any service these days!

• Review fromJanice H

  Date: 09/23/2024

  1 star
  Definitely Scam!!Pay for the service and got suspended due to credit card not verified.After they verified the credit card, account stays suspended and not recoverable using "Forgot Password".Even the cancellation pages says you can cancel by email, the email just asks you to log into your account.I guess I'll just keep dispute the charge.

• Review fromJessica S

  Date: 08/26/2024

  1 star
  Seems like a scam as they never sent me a confirmation email that I had a fax number etc, then i was charged the moneth for a service i technically never new I had and now customer service is rude advising a refund cant be issued as well even though i explained how i couldnt ever log in and how when ibtried to emails presented asked to log in with a fax number and a 16 digit code that was also never provided.

• Review fromBillie P

  Date: 07/18/2024

  1 star

  Billie P

  Date: 07/18/2024

  Terrible to work with. Make charges to your account with no invoicing. FRAUD AND SCAM.. Avoid this company

  eFax Corporate

  Date: 07/26/2024

  Records show that ************************* signed up for a MyFax account online on June 11, 2024, with a monthly subscription rate of $12.00 (plus tax) that included 100 inbound fax pages and 100 outbound fax pages and a 3 Day Free Trial period with a trial period that ended on June 14, 2024, when billing for monthly service fees would commence.The outbound activity logs for ******************** MyFax account show that the equivalent of 119 billable fax pages were sent or attempted from the MyFax account during the trial period; the cumulative total of the outbound fax pages were in excess of the included 100 outbound fax page allotment and as such a prepay charge of $10.00 (plus tax) were collected accordingly for the overages; leaving any remaining prepay balance on the account for later use.The MyFax customer agreement (************************************************) makes clear, via Section 2 (Service Usage Terms) of the customer agreement, that faxes sent in excess of the customers outbound page limit are charged at the applicable per-page rate listed at the MyFax Website; further explaining that while most fax pages take less than sixty (60) seconds to transmit the number of pages for each transmission sent or received is calculated based on the greater of the actual number of pages or the number of full and partial 60-second increments of transmission or connection time, whether or not the transmission occurs or is completed (such as instances when someone answers the call or transmission is interrupted before completion) and that the number of outbound fax pages as included in the tiers of MyFax service, is administered by applying a monthly outbound usage credit to the customers account and assumes that each outbound page is sent to a destination with an applicable per page rate of $0.10 (or the local currency equivalent). The MyFax customer agreement also makes clear, via Section 15.f. (Charges: Usage) of the customer agreement, that additional charges apply when the customer has exceeded the number of inbound or outbound fax pages included in their service tier and that usage fees are payable in advance at a fixed amount as set by the company (currently U.S. $10.00) and that the usage prepay amount will be immediately and automatically charged to the customer's credit or debit card without further authorization from customer upon incurring usage in excess of the number of inbound or outbound fax pages included in the MyFax service tier and that the usage prepay amount will thereafter be reduced based upon the customer incurring usage fees, and each time the usage prepay amount is depleted to a certain level (currently U.S. $2.00 or the approximate equivalent in local currency), another fixed usage prepay amount in the same amount as the prior usage prepay amount will be immediately charged to the customer's credit or debit card, without further authorization from or notice to the customer; further explaining that upon termination or cancellation of services any remaining portion of the customers Usage Prepay Amount would be forfeited and non-refundable.MyFax policies and procedures were made clear to ************************* when signing up for the MyFax account online.As is standard with many online subscription services, MyFax customer agreement are not physically signed by the customer, but rather acknowledged upon activation of the service. As a mandatory step in the sign up process, prospective customers are presented with the ********************** customer agreement and must confirm that they have read and agreed by checking the I agree to the automatic renewal terms above, including the $12.00 monthly charge. By clicking Start Trial, I agree to the Customer Agreement and Privacy Policy box before the account can be activated. The MyFax sign up process is configured to automatically prevent account activations that do not have the contract acknowledgement checkbox field checked. It is the customers responsibility to read and understand the policies and procedures as detailed within any customer agreement prior to acknowledging to reading and accepting the terms as a condition of activating services. Ignorance of the customer agreement is not an excuse for the absence of the customers responsibility or relief from their legal obligations and the company cannot be held responsible for the negligence of the customer.We apologize for any less than satisfactory experience and any inconvenience that *** have been caused, as well as thank ************************* for her patience and understanding.We are taking the reported comments and feedback under advisement and will have it further reviewed by the appropriate departments to see that we take the necessary steps to improve the customer support process and experience.

• Review fromPaul R

  Date: 07/17/2024

  1 star

  Paul R

  Date: 07/17/2024

  Unnecessary self renewing subscription service. Cancelled service only two find that I was still being charged nearly a year later. Request for reaching denied.

  eFax Corporate

  Date: 08/06/2024

  ********************* signed up for a Fax.com account online on July 11, 2023.Fax.com provides easy-to-use online options for account cancellations that are available 24 hours a day 7 days a week; an online Cancel My Account is available to subscriber accounts in current billing standing and located via the customers ********************** web portal found on the Billing tab at the top right area of the page, while online chat agent are available at ********************************************** and if the chat link does not appear in a few seconds to please email Fax.com support to cancel 24/7 at ***************; thereby providing customers the ability and opportunity to cancel services at any time during the day or night.**************** Fax.com account had remained active and accrued charges accordingly as data shows no record of him submitting a cancellation request and completing the companys cancellation and verification procedures prior to July 15, 2024, when data shows that he had submitted a cancellation request via the online Cancel My Account link. The account was closed as requested with a post-dated closure date of August 9, 2024; thereby, allowing the account to automatically close at the end of the current paid service term.**************** Fax.com account has been immediately closed pursuant to this BBB matter.And although a refund was found not to be applicable in this matter; as a courtesy and in the interest of a mutually satisfactory resolution, 6 refunds of $11.99, consisting of 6 monthly service fees and totaling $71.94. The transaction ID numbers for the reimbursements are DOC019537001, DOC019474915, DOC019412303, DOC019348169, DOC019279216, and DOC019209080 and the reflection of the funds onto ****************' account is dependent on the credit card provider. We may suggest that **************** follow up with her credit card provider in this regard.Fax.com policies and procedures were made clear to **************** when he signed up for the Fax.com account online.As is standard with many online subscription services, Fax.com customer agreements are not physically signed by the customer, but rather acknowledged upon activation of the service. As a mandatory step in the sign up process, prospective customers are presented with the ********************** customer agreement and must confirm that they have read and agreed by checking the I have read and agree to the above terms and the Customer Agreement box before the account can be activated. The Fax.com sign up process is configured to automatically prevent account activations that do not have the contract acknowledgement checkbox field checked. It is the customer's responsibility to read and understand the policies and procedures as detailed within any customer agreement prior to acknowledging to reading and accepting the terms as a condition of activating services. Ignorance of the customer agreement is not an excuse for the absence of the customer's responsibility or relief from their legal obligations and the company cannot be responsible for the negligence of the customer.The ********************** customer agreement (**********************************************************) makes clear, via Section 5 (Termination or Suspension) of the customer agreement, the cancellation process for the Fax.com services; pursuant to those terms a customer may cancel services at any time through the online Cancel My Account link (available via the customers ********************** web portal found) or by contacting Fax.com customer support via online chat (available at *******************************) and If the chat link does not appear in a few seconds to please email Fax.com support to cancel 24/7 at ******************* Fax.com customer agreement also make makes clear, via Section 11 (Charges) of the customer agreement, that the customer agrees that that the company may submit charges for all applicable fees each month without further authorization from the customer unless and until the customer has provided the company prior notice, in accordance with the company's verification procedures, of their desire to discontinue the authorization or service, and that such notice would not affect charges submitted before the company reasonably could act on such notice; explaining that all services fees are payable in advance and completely non-refundable, with the "COMPLETELY NON-REFUNDABLE" verbiage appearing clearly and conspicuously presented in offset text in all caps Please also keep in mind that **************** was (or should have been) alerted to charges for Fax.com services each month through credit card account billing statements as provided by his credit card provider. It would be reasonable to expect (as well as the responsibility of) the customer to regularly review their statements and to contact either their financial institution, or merchant in a timely manner in the event of any billing inconsistency or discrepancy rather than allowing charges for services to ensue.

• Review fromChanelle S

  Date: 07/15/2024

  1 star
  Fraudulent company. They called me several times in an effort to get me to change to a higher paying plan which was supposed to be $33/month. I changed and the next three months the bills were $60 + each. Whenever I called to inquire I had to send multiple emails and call multiple times to get a response which was a different excuse every time about why the bill was so high. I finally cancelled which also took several emails and calls. Then over a month later I get a credit card charge for over $100 which they stated was a cancellation fee (never disclosed when I cancelled) and a fee to port the number to a new company. Stay away, do not use Consensus.

• Review fromDeprina G

  Date: 07/02/2024

  1 star
  This company will allow you to sign up for a free trial in order to use e-fax but will not cancel. The only way to cancel is through their online request to cancel system. I have requested to cancel several times. Yet I have been getting charged since March. They make their money by hoping you dont notice the charge on your card. The only way to get your money back is to get in contact with your bank and report them on there. Thankfully I put this on one of my good credit cards and they shut them down immediately. Please stay away from e-fax. You will come out better using any other service.

• Review fromLauren S

  Date: 06/22/2024

  1 star
  Did not use service. Canceled 3 times. Had confirmation of cancelation. 2 charges of $18.99 on same day and multiple requests to refund and say will receive but never do.

• Review fromTate N

  Date: 05/23/2024

  1 star

  Tate N

  Date: 05/23/2024

  This is a scam. They will say you have to pay to cancel the account but won't cancel the account. I reached out to customer service. They told me to go on the site to cancel again and it asked me to pay even though my account balance was 0. A total scam.

  eFax Corporate

  Date: 05/28/2024

  MyFax provides easy-to-use online options for account cancellations that are available 24 hours a day 7 days a week; MyFax customer support representatives are available via online chat at ******************************************* and an online Cancel My Account is available to subscriber accounts in current billing standing and located via the customers ********************** web portal found on the Billing tab of the Account Details section from the top navigation; thereby providing customers the ability and opportunity to cancel services at any time during the day or night.Records show that there were no known issues that would have affected the online Cancel My Account and / or the ability to reach a live MyFax Customer Support Representative via online chat while **************** was active and other MyFax subscribers have been able to successfully reach MyFax support during the same time.**************** MyFax account had remained active and accrued charges accordingly as data shows no record of ********************* submitting a cancellation request through the above-provided channels and completing the companys cancellation and verification procedures while the account was active.As a courtesy, the companys verification procedures have been waived and **************** MyFax account has been closed pursuant this BBB matter; billing has ceased and an email confirmation, containing a cancellation number, will be sent to ********************* (at the contact email address on file for the account) within 24 hours of the account closure.Please note that there are no fees or charges associated with the closing of MyFax services; however, if in the event that a MyFax account has an outstanding balance for services previously provided the validly accrued balance would need to be cleared before the account is set to closed. We apologize for any less than satisfactory experience.