Reviews

Review Details

• Review fromLinda T

  Date: 07/29/2023

  1 star

  Linda T

  Date: 07/29/2023

  They did not cancel.my service as requested. I had a free trial. Now I've been charged for 7 months and have not even used the service since Dec 2022. They won't reimburse me not even for the latest charge 2 weeks ago. To cancel They trick you into pushing more online buttons to get you to stay. I KNOW I cancelled it but I don't have an email to prove it. Bad manipulating company.

  eFax Corporate

  Date: 08/02/2023

  Records show ************************* signed up for a MyFax account online on December 28, 2022, with a 14 Day Free Trial period that ended on January 11, 2023, when billing for monthly service fees commenced.The MyFax customer agreement (************************************************) makes clear, via Section 9 (Termination) of the customer agreement, the cancellation process for the MyFax services; pursuant to those terms a customer may cancel anytime by providing the company notice by contacting MyFax customer support either via telephone or online chat or through the online Cancel My Account link (available via the customers MyFax web portal found); explaining that a customer service representative will assist the customer with canceling the account in accordance with the company's verification procedures and that upon cancellation an e-mail confirming that the account had been canceled would be sent and that the account would not be deemed canceled unless and until the e-mail is received. Records shows that there were no known issues that would have affected the cancellation process while Ms. ******** MyFax account was active; including the cancellation e-mail system and customer contact records show instance of any cancellation confirmation e-mail being sent to ****************** during the trial period (or prior to July 29, 2023). Considering data shows no record of any cancellation confirmation e-mail being sent to ****************** in January 2023 reasoning would dictate that she was (or should have been) aware that her MyFax account was still ***************************** provides easy-to-use telephone and online options for account cancellations that are available 24 hours a day 7 days a week; MyFax customer support representatives are available via telephone at *****************-563-9212, ************ and ************ with telephone numbers being posted online on the MyFax site (*************************************) and Support page (*************************************support), while MyFax chat representatives are available online at *************************************cancel and an online Cancel My Account is available to subscriber accounts in current billing standing and located via the customers MyFax web portal found on the Billing tab of the Account Details section from the top navigation; thereby providing customers the ability and opportunity to cancel services at any time during the day or night.Ms. ******** MyFax account had remained active and accrued charges accordingly as data shows no record of ****************** submitting a cancellation request through the above-provided channels and completing the companys cancellation and verification procedures prior to July 29, 2023, when data shows that ****************** had contacted MyFax support via telephone requesting to cancel the account; the account was closed as requested, billing ceased immediately, and an e-mail confirmation, containing the cancellation number *********, was sent to her (at the registered contact e-mail address on file for her account) the same day.The MyFax customer agreement also makes clear, via Section 15 (Charges) of the customer agreement, that all services fees are payable in advance and completely non-refundable, with the "COMPLETELY NON-REFUNDABLE" verbiage appearing clearly and conspicuously presented in offset text in all caps; explaining that the company may submit charges for monthly service fee each month without further authorization from the customer unless and until the customer has provided the company prior notice, in accordance with the company's verification procedures, of their desire to discontinue the authorization or service and that such notice will not affect charges submitted before the company reasonably could act on such notice; additionally explaining that each time full payment of the outstanding balance is not received by the payment due date a late fee of U.S. $4.95 may be charged to the account without further authorization or notice to the customer and that the customer agreed that the company may (at its option) accumulate services fees incurred during their monthly billing cycle and submit them as one or more aggregate charges during or at the end of each cycle.While we appreciate Ms. ******** position, MyFax policies and procedures were made clear to her when she signed up for a MyFax account online.As is standard with many online subscription services, MyFax customer agreement are not physically signed by the customer, but rather acknowledged upon activation of the service. As a mandatory step in the sign up process, prospective customers are presented with the MyFax customer agreement and must confirm that they have read and agreed by "checking" the "I agree to the automatic renewal terms above, including the $12.00 monthly charge. By clicking "Start Trial", I agree to the Customer Agreement and Privacy Policy." box before the account can be activated. The MyFax sign up process is configured to automatically prevent account activations that do not have the contract acknowledgement checkbox field checked. It is the customer's responsibility to read and understand the policies and procedures as detailed within any customer agreement prior to acknowledging to reading and accepting the terms as a condition of activating services. Ignorance of the customer agreement is not an excuse for the absence of the customer's responsibility or relief from their legal obligations and the company cannot be held responsible for the negligence of the customer.And although a refund was found not to be applicable in this matter, as a courtesy and in the interest of a mutually satisfactory resolution, a refund of $86.85 (consisting of 6 monthly service fees and 3 late fees) has been issued to the affected credit card. The collection number for the reimbursement is ********* and the reflection of the funds onto the account is dependent on the credit card provider. We may suggest that ****************** follow up with the credit card provider in this regard.

• Review fromJeff A

  Date: 07/26/2023

  1 star

  Jeff A

  Date: 07/26/2023

  Review should be negative 10. You're better off going to a Staples or whatever. This is a scam. *** would be better to just charge $2 for a fax, but guess he gets a lot of people who pay the charges repeatedly. If you cancel during the free-trial period, they will still bill you. Surprisingly, they answer if you call, promise a refund to your card (yet to arrive). Then will put a bogus charge on your card to get you to cancel it and then say they can't refund because the card changed. This needs to be shut down and charged with fraud

  eFax Corporate

  Date: 08/02/2023

  Records show that the eFax account in question was signed up for online on July 7, 2023, with a 14 Day Free Trial period that ended on July 21, 2023, when billing for monthly service fees commenced.The eFax customer agreement (***************************************************) makes clear, via Section 16 (Charges) of the customer agreement, that upon the expiration of a free trial period fees would be immediately charged to the customers credit or debit card, without further authorization from the customer unless and until the customer has provided the company prior notice, in accordance with the company's verification procedures, of their desire to discontinue the authorization or service, and that such notice would not affect charges submitted before the company reasonably could act on such notice; explaining that all services fees are payable in advance and completely non-refundable, with the "COMPLETELY NON-REFUNDABLE" verbiage appearing clearly and conspicuously presented in offset text in all caps The eFax account in question had remained active and accrued charges accordingly as data shows no record of the customer submitting any cancellation request through provided channels prior to July 22, 2023, when data shows that the customer had contacted eFax support, via telephone, requesting to cancel the account. The account was closed as requested, billing ceased immediately, and an e-mail confirmation, containing the cancellation number *********, was sent to the customer (at the contact e-mail address on file for the eFax account) the next day (July 23, 2033).While we appreciate the customers position, eFax policies and procedures were made clear to them when they signed up for the eFax account online.Onus of responsibility lies with the customer to be aware of the end of the trial period and renewal dates for their account and to contact eFax support in a timely manner if they wish to avoid incurring charges for the next billing cycle. And although a refund was found not to be applicable in this matter, records show that, as a courtesy, the eFax representative assisting with the closure of the eFax account on July 22, 2023, had submitted a refund request of $18.99 (consisting of all charges incurred) on their behalf and billing records show that the refund of $18.99 was issued to the effected credit card on July 31, 2023. The collection ID number for the reimbursement was ********* and the reflection of the funds onto the account is dependent on the credit card provider. We may suggest that the customer follow up with their credit card provider in this regard.

• Review fromKim R

  Date: 07/13/2023

  1 star
  I signed up for the free trial because I had a few faxes that I needed to send asap. I had a few pages so it took a while. The next thing I know, I get a fraud alert email from them and they locked my account. When I checked my bank account, I had four individual $10 charges from them. THIS WAS A FREE TRIAL!!!! I'm still trying to get my money back. ****** learned!

• Review fromSasha K

  Date: 06/25/2023

  1 star
  This company is terrible. After I used the free fax service (which did not work!), I canceled twice. The first time, I used the roundabout steps on the website. It did not work. I was charged for the first month of "use." The second time, I used the roundabout steps on the website AND emailed eFax and was charged for the second month of "use." I DO NOT RECOMMEND USING THIS COMPANY. This is a scam and a h*** of a way to ***** people of their money. When I called this last time, I tried to speak to someone in charge of canceling accounts. They sent me to a supervisor but could not send me to anyone directly in charge of canceling accounts in the *******************

• Review fromEmily G

  Date: 06/21/2023

  1 star
  DO NOT SIGN UP FOR A FREE TRIAL!!! IT WILL NOT BE FREE! YOU WILL BE CHARGED CLOSE TO $100 TO SEND LESS THAN 20 PAGES. IF YOU ARE NEW TO THE SERVICE (HENCE THE FREE TRIAL) AND ACCIDENTLY SEND YOUR FAX MULTIPLE TIMES, YOU WILL BE CHARGED FOR EACH PAGE. YOUR ACCOUNT WILL BE SUSPENDED BUT YOU'LL STILL BE CHARGED A MONTHLY FEE! NOT WORTH THE FREE TRIAL! GO TO THE LIBRARY INSTEAD!!!!

• Review fromamanda d

  Date: 05/19/2023

  1 star

  amanda d

  Date: 05/19/2023

  total scam, unsurprising that there are ao many of these reviews on here. they are on the scam list as well. i signed up for free trial which includes 100 and some odd pages. the faxes i sent were well within that limit but they charged me claiming my faxes were totaling over 300 pages. not even possible with the documents i was sending. i gave them the opportunity to remove the charges and told them i would be disputing with my credit card company as well as reporting on here and they did not care. they still refused refund.

  eFax Corporate

  Date: 05/23/2023

  *************************** signed up for an eFax Plus account online on May 8, 2023, with a monthly subscription rate of $18.99 that included 170 inbound fax pages and 170 outbound fax pages and a 14 Day Free Trial period with a trial period that would end on May 22, 2023, when billing for monthly service fees would commence.The eFax customer agreement (***************************************************) makes clear, via Section 2 (eFax Service Usage Terms) that faxes sent in excess of the customers outbound page limit are charged at the applicable per-page rate listed at the eFax Website; further explaining that while most fax pages take less than sixty (60) seconds to transmit the number of pages for each transmission sent or received is calculated based on the greater of the actual number of pages or the number of full and partial 60-second increments of transmission or connection time, whether or not the transmission occurs or is completed (such as instances when someone answers the call or transmission is interrupted before completion) and that the number of outbound fax pages as included in the tiers of eFax service, is administered by applying a monthly outbound usage credit to the customers account and assumes that each outbound page is sent to a destination with an applicable per page rate of $0.10 (or the local currency equivalent). The eFax customer agreement also makes clear, via Section 16 (Charges) of the customer agreement, that additional charges apply when the customer has exceeded the number of inbound or outbound fax pages included in their service tier and that usage fees are payable in advance at a fixed amount as set by the company (currently **** $10.00) and that the usage prepay amount will be immediately and automatically charged to the customer's credit or debit card without further authorization from customer upon incurring usage in excess of the number of inbound or outbound fax pages included in the eFax service tier and that the usage prepay amount will thereafter be reduced based upon the customer incurring usage fees, and each time the usage prepay amount is depleted to a certain level (currently **** $2.00 or the approximate equivalent in local currency), another fixed usage prepay amount in the same amount as the prior usage prepay amount will be immediately charged to the customer's credit or debit card, without further authorization from or notice to the customer.The outbound activity logs for Ms. ******** eFax account show that the equivalent of 383 billable fax pages were sent from the eFax account during the trial period; the cumulative total of the outbound fax pages were in excess of the included 170 outbound fax page allotment and as such multiple prepay charges of $10.00 were collected accordingly for the overages; leaving any remaining prepay balance on the account for later use.While we appreciate Ms. ******** position, eFax policies and procedures were made clear to her when she signed up for the eFax account online.As is standard with many online subscription services, the eFax customer agreement is not physically signed by the customer, but rather acknowledged upon activation of the service. As a mandatory step in the sign up process, prospective customers are presented with the eFax customer agreement and must confirm that they have read and agreed by checking the I agree to the Customer Agreement and Privacy Policy. I understand in order to send faxes, I need to verify my email first. And I agree to the automatic renewal terms above, including the $18.99 recurring monthly charge which will be billed to my chosen method of payment. I agree to the Cancellation Policy and understand my subscription charge will continue until I cancel. boxes before the account can be activated. The eFax sign up process is configured to automatically prevent account activations that do not have the contract acknowledgement checkbox field checked. It is the customer's responsibility to read and understand the policies and procedures as detailed within any customer agreement prior to acknowledging to reading and accepting the terms as a condition of activating services. Ignorance of the customer agreement is not an excuse for the absence of the customer's responsibility or relief from their legal obligations and the company is not responsible for the negligence of the customer.And although a refund was found not to be applicable in this matter, as a courtesy and in the interest of a mutually satisfactory resolution, a refund of $30.00 (consisting of all charges incurred) has been issued to the affected credit card. The collection ID number for the reimbursement was ********* and the reflection of the funds onto Ms. ******** account is dependent on the credit card provider. We may suggest that she follow up with the credit card provider in this regard.

• Review fromKimberly E

  Date: 05/19/2023

  1 star

  Kimberly E

  Date: 05/19/2023

  Complete scam. I signed up for the service to use ONE time tried cancelling it there was literally no option to cancel even though it gave instructions on how to do so.I called customer service numerous times they told me it was cancelled and it was not. Was charged *** dollars and they refuse to return payment. Complete scam stay away

  eFax Corporate

  Date: 05/23/2023

  ******************************* signed up for an eFax account online on June 29, 2022, with a monthly subscription rate of $18.99 and a 14 Day Free Trial period that ended on July 13, 2022, when billing for monthly service fees commenced.The eFax customer agreement (***************************************************) makes clear, via Section 10 (Termination) of the customer agreement, the cancellation process for the eFax services; pursuant to those terms cancellation requests are handled only by contacting eFax customer support either via telephone, online chat or using the online Cancel My Account link (available via the customers eFax web portal); explaining that a customer service representative will assist the customer with canceling the account in accordance with the company's verification procedures and that upon cancellation an e-mail confirming that the account had been canceled would be sent and that the account would not be deemed canceled unless and until the e-mail is received.Data shows that there were no reported issues that would have affected ****************** ability to use of the online Cancel My Account link or to reach a live eFax Customer Support Representative either via telephone or online chat and while her account was active and other eFax subscribers have been able to successfully reach eFax support or use the online Cancel My Account link during the same time.eFax provides easy-to-use telephone and online options for account cancellations that are all available 24 hours a day 7 days a week; eFax customer support representatives are available via telephone at ************ and ************ and the eFax site (************************************) and online Contact page (*******************************************) have the telephone numbers posted, while online eFax chat representatives are available online at ************************************cancel and an online Cancel My Account link that is available to subscriber accounts in current billing standing and located via the customers eFax web portal found on the Billing tab of the Account Details section from the top navigation; thereby providing customers the ability and opportunity to cancel services at any time during the day or night.****************** eFax account had remained active and accrued charges accordingly as data shows no record of ****************** submitting a cancellation request through the above-provided channels and completing the companys cancellation and verification procedures prior to May 19, 2023, when data shows that ****************** had contacted eFax support via telephone requesting to cancel the account; the account was closed as requested, billing ceased immediately, and an e-mail confirmation, containing the cancellation number *********., was sent to her (at the registered contact e-mail address on file for her account) the same day (May 19, 2023)While we appreciate ****************** position, eFax policies and procedures were made clear to her when she signed up for an eFax account online.As is standard with many online subscription services, eFax customer agreements are not physically signed by the consumer, but rather acknowledged upon activation of the service. As a mandatory step in the sign up process, prospective customers are presented with the eFax customer agreement and must confirm that they have read and agreed by checking the I agree to the automatic renewal terms above, including the $18.99 recurring monthly charge which will be billed to my chosen method of payment. I agree to the Cancellation Policy and understand my subscription charge will continue until I cancel. box before the account can be activated. The eFax sign up process is configured to automatically prevent account activations that do not have the contract acknowledgement checkbox field checked. It is the customer's responsibility to read and understand the policies and procedures as detailed within any customer agreement prior to acknowledging to reading and accepting the terms as a condition of activating services. Ignorance of the customer agreement is not an excuse for the absence of the customer's responsibility or relief from their legal obligations and the company cannot be responsible for the negligence of the customer.And although a refund was found not to be applicable in this matter, as a courtesy and in the interest of a mutually satisfactory resolution, a refund of $113.94 (consisting of 6 monthly service fees) has been issued to the affected credit card. The collection ID number for the reimbursement was ********* and the reflection of the funds onto ****************** account is dependent on the credit card provider. We may suggest that she follow up with the credit card provider in this regard.

• Review fromCody F

  Date: 03/29/2023

  1 star

  Cody F

  Date: 03/29/2023

  They charged during the free trial, they argued with me about something I did? Like there's no free trial this way, but still, pulled an illegal move.

  eFax Corporate

  Date: 05/23/2023

  Records show that ***************************** signed up an Metrofax account online on March 24, 2023, with a monthly subscription rate of $11.95 that included a combination of 550 inbound and outbound fax pages and a 14 Day Free Trial period that would end on April 7, 2023, when billing for monthly service fees would commence.Activity history for the ******************** Metrofax account shows that on the same day (March 24, 2023) the $11.95 rate plan for the Metrofax account was voluntarily changed online via the customers Metrofax web portal to a $9.95 monthly subscription rate that included a combination of 400 inbound and outbound fax pages and no trial period. Thus as a result of the voluntary rate plan change the initial trial period was voided and a prorated change of $1.55 for the new $9.95 monthly subscription was incurred. While we appreciate ******************** position, onus of responsibility lies with the customer to be aware of the changes that have been voluntarily made to their account while online.And although a refund was found not to be applicable in this matter, as a courtesy and in the interest of a mutually satisfactory resolution, a refund of $1.55 (consisting of all charges incurred) has been issued to the affected credit card. The collection ID number for the reimbursement was *********.

• Review fromfarzad p

  Date: 03/28/2023

  1 star
  This is a SCAM The sales clearly wasted my time by saying I could do international FAX but later after I opened an account and gave them my information, I realized I can not send any fax out.When I complained, and called on the phone, they said yes you can do it but have to wait 30 days!!!This service is a joke

• Review fromMonique J

  Date: 03/28/2023

  1 star

  Monique J

  Date: 03/28/2023

  the service is ******** and a scam they will take your money for service you did not even used

  eFax Corporate

  Date: 05/23/2023

  Records show that ************************* signed up for a Metrofax account online on November 1, 2022, with a with a monthly subscription rate of $11.95 and a 14 Day Free Trial period with a trial period that ended November 15, 2022, when billing for monthly service fees commenced.The Metrofax customer agreement (*****************************************************) makes clear, via Section 9 (Termination) of the customer agreement, the cancellation process for the Metrofax services; pursuant to those terms cancellation requests are handled only by contacting Metrofax customer support either via online chat or the Cancel My Account link (available via the customers Metrofax web portal); explaining that a customer service representative will assist the customer with canceling the account in accordance with the company's verification procedures and that upon cancellation an e-mail confirming that the account had been canceled would be sent and that the account would not be deemed canceled unless and until the e-mail is received.************** Metrofax account had remained active and accrued charges accordingly as data shows no record of ************** submitting a cancellation request (or even contacting Metrofax support) prior to March 28, 2023, when customer contact records show that ************** had contacted Metrofax support via e-mail requesting to cancel her account. The account was closed as requested, billing ceased immediately, and an e-mail confirmation, containing the cancellation number *********, was sent to her (at the registered contact e-mail address on file for her account) on March 29, ******************************* customer agreement also makes clear, via Section 15 (Charges) of the customer agreement, that all services fees are payable in advance and completely non-refundable, with the "COMPLETELY NON-REFUNDABLE" verbiage appearing clearly and conspicuously presented in offset text in all caps; explain that upon the expiration of a free trial period fees would be immediately charged to the customers credit or debit card, without further authorization from the customer and that the company may submit charges for monthly service fee each month without further authorization from the customer unless and until the customer has provided the company prior notice, in accordance with the company's verification procedures, of their desire to discontinue the authorization or service and that such notice will not affect charges submitted before the company reasonably could act on such notice.Section 15 (Charges) of the customer agreement also makes clear that failure to use the account would not be deemed a basis for refusing to pay any charges; the Metrofax customer agreement provides no provision for a rate reduction, credit, waiver, or refund if the customer elects not to use the service during any given time or if an account is closed prior to the end of the service term. Regardless of usage Metrofax subscription fees are still applicable as the assigned Metrofax number and services are being provided while the account is active. Much like cell-phone, cable, satellite, or internet streaming media subscription fees, Metrofax service fees are not predicated on use but rather the availability of the services and are regularly payable, regardless of the customers usage of the service, until the company has been notified of the customers desire to cancel the account. While the ********************** services may not have been utilized during any given time, they were available while the account was active. And although a refund was found not to be applicable in this matter, records show that, as a courtesy, the Metrofax representative assisting ************** with the closure of her Metrofax account on March 28, 2023, had submitted a refund request of $11.95 (consisting 1 monthly service fee) on her behalf and billing records show that the refund of $11.95 was issued to the effected credit card on March 30, 2023; the collection ID number for the reimbursement was 249962016.An additional refund was found not to be applicable in this matter, nevertheless, as an additional courtesy and in the interest of a mutually satisfactory resolution, an additional refund of $50.70 (consisting of 3 monthly service fees and 3 late fees) has been issued to the affected credit card. The collection ID number for the reimbursement is *********.