Complaints

This profile includes complaints for Curacao's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Curacao

  1605 W Olympic Blvd Ste 700 Los Angeles, CA 90015-3832

• 

  Curacao

  16111 Harbor Blvd Fountain Valley, CA 92708

• 

  Curacao

  1605 W Olympic Blvd #805 Los Angeles, CA 90015-3861

• 

  Curacao

  4444 Ayers Ave Vernon, CA 90058-4317

• 

  Curacao

  885 Harriman Pl San Bernardino, CA 92408-3563

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ** refrigerator and warranty with it. After a few months the refrigerator started giving me issues when I filed a claim with the insurance to get the refrigerator fix they keep making me jump through hoops going back in forth between the store and the warranty company ,avoiding the replacement of the product I have no refrigerator because it broken completely and I'm very frustrated since groceries and the cost of everything is extremely expensive stop false advertising warranty if the word on it is not to be kept I will never purchase a product from this company ever again super unprofessional people who work for the company as well the representative who took my call to file the claim started questioning me trying to intimidate me and asking for videos and proof after they sent a useless tech employee who said himself the refrigerator did not have a solution I cannot believe how careless they are in their products but yet their very good at charging super high prices and raving about how goo they are it's a whole bunch of lies .

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 14, 2022/11/02) */
  Thank you for giving us the opportunity to respond to ************* complaint. Reviewing her account and the records from our warranty provider, BWG, we have noticed recent updates on her claim, with BWG records stating that despite multiple efforts in the past days to enter in contact with ************* to provide assistance, they have been unable to do so through the contact information she registered with us. Due to these difficulties, we would advise ************* to enter in contact with BWG, at ************, or provide us through this medium, or by sending us an email at ************************, her contact information and the best moment to enter in contact with her, so that BWG can continue with the follow up for her claim. We thank ************* for her patience and apologize for the inconveniences that she has experienced while presenting her claim with our warranty provided. We have reviewed *************' feedback with BWG to ensure improvements to the experience provided to our customers.

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw my credit report and I noticed that there are inaccurate and fraudulent accounts that I needed to report and correct by your company. Evaluate and investigate those account that is not 100% accurate. Here are the lists that indicates the company name, balance, and date last reported:
  
  Account Name ******* (Original Creditor: ******** Balance ***** Account Number XXXXXXXXXX

  Business Response

  Date: 12/16/2022

  Business Response /* (1000, 14, 2022/12/16) */
  Thank you for the opportunity to respond to ********. We have addressed her request, and on 09/19/22 we mailed out the validation of debt letter to the address provided on this BBB. We sent out another copy on 12/01/22 and even tried to reach out to ******** but have not heard back from her.

• Initial Complaint

  Date:09/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a phone, they were charging me extra fees on this phone line, therefore I cancelled the line and they still kept on overcharging me for this services when I did not even have any service active. They charged me fees that were not part of the plan also they continued to do so for many months after the service was terminated. I called customer service on many occasions each time I called it would be over 2-3 hours of time spent explaining my situation to each representative that I came in contact with. I had many hang ups and I would continue to call them back. I was able to speak to a supervisor by the name of Mr. ******* who promised I would get reimbursed only if I made a last payment, if I did not make this payment they will send my account to collection for non payment. I asked why would you send me to collections on an account that I cancelled months ago that I have not used. He responded this is the only way we will be able to refund you all the fees owed to you. I made the payment and Mr. ******* said I am putting a trouble ticket for ******* be reimbursed to your account. One month passed and I did not receive anything from them no source of reimbursement. I have been calling almost every week and the representatives say I have no reimbursement and continue to rudely hang up every time that I request to speak to a manager. I just got off the phone with **** ******** who refused to transfer me to a supervisor or manager and ****** hung up on me. I am seeking your assistance in the reimbursement and also would like to speak to a manager that will resolve my situation as I have been more then patient awaiting my reimbursement for over *** months. The customer service center representatives are very disrespectful towards me once I request to speak with their supervisor I have tried to explain in every way that only a manager can resolve the problem but they say they don't have managers available to assist me. I would really appreciate your assistance

  Business Response

  Date: 01/16/2023

  Business Response /* (1000, 16, 2023/01/16) */
  ***Document Attached***
  Thank you for reaching out to us in regard to *************s complaint. We are sorry for the delayed response. However, we have addressed *************s concern and as of 09/21/2022 the refund for the service fees in dispute have been credited to his account. Please see attached records.

• Initial Complaint

  Date:08/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We wanted to return a coffee machine that we bought, was working but the machine burn my hand, and when we wanted to return it the manager, told us in a very rude way that if the product work they can not change it even if for the product I suffer of burns, he also told us if we wanted to return something we don't have to open the product
  

  Business Response

  Date: 09/23/2022

  Business Response /* (1000, 19, 2022/09/23) */
  Thank you for the opportunity to respond to **********'s complaint. We are sorry that she burned her hand on the coffee machine she purchased from us. However, she does say that the coffee machine "was working," so it does not appear that her injury arose from any defect in the machine. Under our return policy, items such as the coffee maker here are final sale, unless they are either unopened or defective. In that case, they can be returned within fifteen days of the purchase. Neither of these conditions is applicable here, and the fifteen days had long passed when ********** attempted to return the coffee maker. If ********** believes that the coffee maker was defective or has a design flaw, we would recommend that she contact the manufacturer.

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the wall clock at ******* the same day I received it called customer service to get a return cuz it wasn't the correct size and they tell me that it's a final sale. And it clearly says ***** received side ********* ********** or you could return the item. They not use that anything else and they don't want to take it back.order #XXXXXXXXXX. The only thing I want it to get it only an exchange for a bigger size clock. It was just too small and they said no

  Business Response

  Date: 09/12/2022

  Business Response /* (1000, 13, 2022/09/12) */
  Hello,
  
  
  
  Thank you for the opportunity to respond to **********. We are sorry for the inconvenience this has caused him. However, despite the fact that the dimensions of the clock were displayed on our website in the description of the item and our return policy is also on our website we have made an exception to policy and approved the return as of 08/03/22 and sent the RMA Label (Return Merchandise Authorization ) to ********** via email as of 08/05/22.

• Initial Complaint

  Date:07/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please help BBB. There were fraudulent charges made to my account and was charged ***** dollars!!! I spoke with multiple representatives, sent them a police report, proof of all documentation that they requested and still they will not remove the charges. I have contacted a attorney and I was told to contact the BBB and file a complaint. If there is no resolution to my account I've had with curaçao for the last 2 year regarding this fraudulent charge that was made then things will Escalate to the courts since now my credit is being damaged over it. They call me about 10 times a day that I keep all records of. I just want this to be removed and fixed. I'm not going to pay for something I did not purchase.

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/12) */
  Thank you for the opportunity to respond to**** ****' complaint. We investigated the claim and according to our records (attached list of transactions and account activity) we don't find it credible for this to be a fraudulent purchase.**** ****' ID was verified at the time, he also fused the same credit card for down payment he used in the past and even called to make an activation of our protection plan among other things mentioned in the attached letter.

• Initial Complaint

  Date:07/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent this company a letter on *********** I received no response. I then sent a second letter on *********** which I also received no response from this company. Then I sent a third letter on ********** and to date I have received NO ********* I have been asking this company to provide me the ********** -A detailed and ******** statement of ALL activity to this account, including the contract I must have allegedly signed to bind me to this debt -The photo identification I must have provided at the time of starting services with you in order for you to assure that this was not an attempt of someone else to commit a fraud against me as required by the ******* Act (You do take these precautions ********* -An ******** statement breaking down the balance you claim I **** and -Any other documentation you must have in order to truthfully make a ********* statement on your *********** attesting to your compliance of the ***** I asked for this information several times because the account is reporting *********** on my ******* credit reports. This account was charged-off in ***** but somehow in **** **** the account was updated on my credit reports and is now reporting that the ********** happened in ******** This is incorrect and this company knows that. This was clearly done on purpose to hurt my credit ****** **** gives me the right to ask for proof of alleged ***** and if they're not able to provide the information I am requesting then it must be removed from my credit reports. In addition to that the account is reporting ********* information and is my ********* my **** rights. The **** states if the account is reporting *********** it must be ********

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 14, 2022/08/23) */
  Thank you for the opportunity to respond to **. *******'s complaint. Upon reviewing her account, we noticed that **. ******* was in constant contact with our Collections Department throughout 2015 and part of 2016. During none of these calls did **. ******* raise any concern over the legitimacy of her account. Indeed, she covered payments during this period and cooperated with our Collections Department, proving that she was aware of the debt and that she acknowledged her responsibility. Still, with the intention to help **. ******* corroborate the legitimacy of the account legitimacy, which she is suddenly disputing, we have sent her via certified mail copies of: (1) her application documentation, (2) the contracts for both purchases she made with us, (3) the account statement, and (4) a validation of debt letter.
  
  
  
  **. ******* also claims that the account was charged off in 2014, which is incorrect. The account was opened in 2014. In that same year, **. ******* made two purchases, one for $1085.52, and a second one for $670.65, for a total of $1756.17. During 2014, **. ******* made payments for a total of $890.46.
  
  
  
  Finally, **. ******* argues that ******* tried to hurt her credit on purpose, but as already established, our Collections Department was in constant contact with her offering options to facilitate the liquidation of the debt, until **. ******* formally asked not to be contacted anymore.
  
  
  Consumer Response /* (3000, 16, 2022/09/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thank you for your delayed response. As I mentioned in my complaint, the account is reporting incorrectly on my credit reports. Your company updated the charge-off date on my credit reports to 06/2022. Per your statement, the charge-off must have happened some time in 2015 since you stated the account was opened in 2014, your statement "**. ******* was in constant contact with our Collections Department throughout 2015". The account is reporting incorrect information on my credit reports and your company KNOWS it. Updating the date affects my credit reports as if this charge-off were a brand new derogatory account, affecting my credit score. The FCRA states the account must report 100% accurate. This is a FCRA violation and as per the FCRA your company is obligated to remove the account from my credit reports as you've had countless opportunities to correct the issue, instead your company added more incorrect information. In addition, the statute of limitations of this alleged debt has also expired.
  
  
  Business Response /* (4000, 18, 2022/09/15) */
  We are unsure what part of our original response leads **. ******* to assume that the account was paid off "some time in 2015," as our response was limited to correcting **. *******'s claim that the account was paid off in 2014. As a matter of fact, the account is yet to be fully paid. Again, by the end of 2014, **. ******* had made two purchases for a total of $1756.17, and had paid only $890.46. **. ******* made another purchase on March 27, 2015 for $664.86, for a purchase total of $2421.03. **. *******'s total payments amount to $1,660.99, not even enough to cover the original balance before her last purchase in 2015. In addition, **. ******* incurred 17 late fees of $10 each, when she began missing payments in 2015. Contrary to **. *******'s belief that ******* tried to hurt her credit, ******* helped her refinance her account in August 2015 in order to prevent such damage in the first place. Unfortunately, **. ******* missed all of her payments during the six months immediately after that. With the debt being handled by a collections agency, **. ******* agreed to make four payments for a total of $250. The checks for the two last payments, one for $42 and another one for $108, bounced. After that, there is no record of any movement in the account from **. *******'s side.

• Initial Complaint

  Date:07/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My current balance should decrease of my La Curacao but I pay on time. but no the interest will go up and I can't finish paying it off my balance and I want to know what is going on and what can I do.

  Business Response

  Date: 01/10/2023

  Business Response /* (1000, 16, 2023/01/10) */
  Thank you for the opportunity to respond to ***********. We have reviewed our records, which show no anomalies on the account -- nor has ***********'s interest rate increased from that disclosed in accordance with the Truth in Lending Act before he made his purchases. Rather, ***********'s balance has increased due to a combination of purchases and late fees. At the time he made the complaint, he had reduced the starting balance from $1809.43 to about $700, but the account was delinquent and incurred late fees. In addition, *********** then purchased a new laptop and extended warranty, bringing his balance to $2,330.93 by May 13, 2022 with an estimate if about 34 months to pay out. If *********** wants to reduce his balance more quickly, he can do so by paying more than the minimum monthly payment.

• Initial Complaint

  Date:07/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem I having is that I been doing payments on time with ** ******** this interests is to high never goes down my problem I had my balance with the ******* this balance must had been down less then I supposed to have my balance ********* Why the balance went up today **** ******* today ****** this was unfortunately not a good balance I have in my credit credit. This must have a *** on it Because this call stealing and I very disappointed about it. I never had this problem but I need someone who could help me with this ********

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 14, 2022/08/23) */
  Thank you for the opportunity to respond to **. *******'s complaint. After reviewing her case we learned that **. ******* requested to refinance her account on 03/21/22. We have a call recording confirmation for the refinance agreement VCTPV:******** which is our Vocal Com Third-Party Verification Process in which she was explained the new balance and new payment agreement to which **. ******* agreed with a clear yes. **. ******* was informed that her $988.09 balance on one of her sub accounts would be transferred to the second subaccount with an existing balance of $2,947.67 bringing it to a total balance of $3,935.76. In addition, the account had a couple of late fees and the balance also includes the monthly fee of $16.95 for the account protection plan.
  
  
  Consumer Response /* (3000, 16, 2022/09/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Incorrectly there was no late fees in my account, also I been charge the credit Blue Shell it's a protection where I need to pay $16.95 I went to the store on march ,2022 in person. I spoke to one of the manager they told me I shouldn't have the protection plan no more, I need to call and tell , credit shell must be remove , I call they never remove it from my account, I been paying almost 3 months without me knowing, I call they never never remove it, tal curaçao own me those payments I have done from credit shell protection because this was not my fault. I have call they told me it was remove, but still I fighting what I been giving in credit shell protection. This Amount has to much interest because I couldn't not believe it , this don't make any sense at all. The person who help me she didn't explain me the payments or how much was the interest that will be in my account. This was the point of view that I won't stop until my interest will be low, and completely I shouldn't not agree what they will tell me about combining them both account in one single account. Is there interest was high then I'll keep them separate account. There was no late fees at all , I know what I been paying , this don't make any sense, I disagree with la curaçao, I need to know what I could do because this interest no it's very high.
  
  Business Response /* (1000, 14, 2022/08/23) */
  Thank you for the opportunity to respond to **. *******'s complaint. After reviewing her case we learned that **. ******* requested to refinance her account on 03/21/22. We have a call recording confirmation for the refinance agreement VCTPV:******** which is our Vocal Com Third-Party Verification Process in which she was explained the new balance and new payment agreement to which **. ******* agreed with a clear yes. **. ******* was informed that her $988.09 balance on one of her sub accounts would be transferred to the second subaccount with an existing balance of $2,947.67 bringing it to a total balance of $3,935.76. In addition, the account had a couple of late fees and the balance also includes the monthly fee of $16.95 for the account protection plan.
  
  
  Consumer Response /* (3000, 16, 2022/09/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Incorrectly there was no late fees in my account, also I been charge the credit Blue Shell it's a protection where I need to pay $16.95 I went to the store on march ,2022 in person. I spoke to one of the manager they told me I shouldn't have the protection plan no more, I need to call and tell , credit shell must be remove , I call they never remove it from my account, I been paying almost 3 months without me knowing, I call they never never remove it, tal curaçao own me those payments I have done from credit shell protection because this was not my fault. I have call they told me it was remove, but still I fighting what I been giving in credit shell protection. This Amount has to much interest because I couldn't not believe it , this don't make any sense at all. The person who help me she didn't explain me the payments or how much was the interest that will be in my account. This was the point of view that I won't stop until my interest will be low, and completely I shouldn't not agree what they will tell me about combining them both account in one single account. Is there interest was high then I'll keep them separate account. There was no late fees at all , I know what I been paying , this don't make any sense, I disagree with la curaçao, I need to know what I could do because this interest no it's very high.
  
  
  Business Response /* (4000, 25, 2022/09/28) */
  Our records indicate that **. ******* agreed to enroll in our Curacao Credit Shield protection plan. She also requested to activate the service on 01/09/22 for the first time and then again requested the service on 02/06/22. The third time she requested to activate the service was on 03/06/22 which did not qualify to be activated due to the account status. Per **. *******'s request, she was unenrolled from the protection plan. Once again, **. ******* was also explained about combining both sub accounts into one and at this point would not be able to make the transfer back as it would be the same process and needs to wait 6 months to be able to refinance the account again.
  
  The APR is not affected by combining the balance of the 2 accounts and it is the rate that was disclosed to her in accordance with the Truth in Lending Act before she made the purchases.