Complaints

This profile includes complaints for Curacao's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Curacao

  1605 W Olympic Blvd Ste 700 Los Angeles, CA 90015-3832

• 

  Curacao

  1605 W Olympic Blvd #805 Los Angeles, CA 90015-3861

• 

  Curacao

  4444 Ayers Ave Vernon, CA 90058-4317

• 

  Curacao

  4200 Meadows Ln Las Vegas, NV 89107-3103

• 

  Curacao

  885 Harriman Pl San Bernardino, CA 92408-3563

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very ********* and upset with ********** not responded back to me I sent a letter requesting the proof of contract . I need these accounts deleted from my credit report they violating my right
  I AM NOW DEMANDING YOU TO REMOVE THESE TRANSACTION IMMEDITAELY FROM MY CREDIT REPORT AS THEY ARE VIOLATING MY RIGHTS

  Business Response

  Date: 01/18/2023

  Business Response /* (1000, 14, 2022/12/29) */
  Thank you for the opportunity to respond to Mr. ****** in regard to his request for debt validation. We have mailed out the letter to the address provided in this claim.

• Initial Complaint

  Date:11/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made 4 purchases in total with curacao. I was cheated when I paid off the first item as they were still charging me until i brought it to their attention that I overpaid. Now, with everything I am paying, I was told over the phone that the account would be paid in full in 13 months. Item 2 was an ipad, which has been paid off. No record of theirs is showing what I bought, also, I am being charged for a trundle that I told them I did not want (nor was it delivered), but they are having me pay that off as well and on the website it no longer shows past orders or what was purchased. I have been shelling out money for months only to find out that a ***************************** double. I have been making payments on a mistake on their end. I refuse to pay another dime. The balance never goes down as far as what I owe. There are supposed to be set payment amounts, yet, they are having me make payments equal to what I was paying on my ipad. The payments on the mattress was cheaper than what they are wanting me to pay monthly. I refuse to pay anything more to these rip off artists. They are worse than rent to own because I at least know what I am paying for. I want the balance erased!!! I have paid more than what was agreed when I made the purchase of the daybed and mattress. I was also charged a mattress disposal fee (they never took my old bed, they told me they wouldn't and waste management picked it up for free. They charged a delivery fee, and added other fees, but I have no clear understanding of the total of my purchase (they have erased this information. I can no longer access past orders to even see what I am paying for. I am on a very fixed budget and I can't afford to endlessly pay for something. This is not rent to own. I am being ripped off by this company and they have been doing this for years. I know they will ding my credit, but I don't care. I won't give another dime when I don't know what I am paying for.

  Business Response

  Date: 12/19/2022

  Thank you for the opportunity to respond to ********************** complaint. After reviewing her account, we have had issues corroborating the various claims made in it. On the claim that ****************** overpaid due to an error from our side, after reviewing her account, we found no evidence of this, neither of the need to correct anything on ********************** balance due to that reason. ****************** also mentions that she was advised through the phone that her account would be fully paid in 13 months, but after reviewing her last call to our **************** team, on 11/13/22, ****************** is advised while discussing her balance that "that's the amount the store is expecting you to pay within the term, that is 22 months" by the **************** associate. We would also like to thank ****************** for the feedback she has provided on the issues she had finding information of previous orders in our website. We will forward this feedback to the appropriate departments so this can be reviewed. In the meantime, we would also like to remind ****************** that she can visit her closest Curacao store to receive more information on her account and balance. She can also contact us at *************************************** with more details on her issue with our website, and if possible, provide screenshots, so this can be reviewed.
  
  As implied by ****************** herself, it seems that most of these claims come from the fact that she was not fully aware of the state of her account by the time she made her last purchases, on 11th and 12th of April. During ********************** last call to our **************** line, she insists that her account had no balance prior to making those last purchases. This confusion seems to come from the fact that ********************** account has two subaccounts, and while one of them in fact had no balance, as she had paid off subaccount 99 a few months ago, the other one, subaccount 50, had a balance of $314.09. We are unsure what lead ****************** to conclude that her account had no balance, as she had been covering monthly payments consistently before making her last purchases. Linked to this issue, is ********************** claim that a trundle that she did not order is being charged to her account. ****************** contacted our **************** line on 04/12/22, specifically, inquiring on when the ***************************** was going to arrive, and after this product had to be cancelled, its price of $239.99 was deducted from the purchase's invoice before it was even logged into ********************** account, so the cost for the trundle was never added to the account's balance. Regarding the recycling fee, it seems ****************** is confused on the reason why this fee is charged and what it entails. California state law requires retail stores to charge a $10.50 "recycle fee" on each mattress sold, and this fee does not entail the disposal of the customer's previous mattress by the store, neither is this implied in any way during the purchase process.

• Initial Complaint

  Date:11/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******
  **** W ******* ****
  *** ******** ** XXXXX
  
  
  ********* XXXXXXXXXXXX)
  
  To whom it may concern...
  
  I have been a ******* customer for years and during that time, I have enjoyed my experience with ******* greatly. I am writing to see if you would be willing to make a ************ adjustment to your reporting to the three credit agencies. I have One late payments on the above referenced account that date back to **** Since that time I have been an exceptional customer paying every month on time.
  
  Because of my exceptional payment history over the years, I would like you to consider removing the negative payments from my credit report. At the time of the late payment, I had ******** and was in the hospital I say that not to justify why the payment was late, but rather to show that the late payment is not a good indicator of my actual credit worthiness. I hope that ******* is willing to work with me on erasing this mark from my credit reports.
  
  I have been a very happy customer in the past and hope to continue a long relationship with ******* . With today's credit industry so competitive, I know how important it is to maintain good relationships with customers. ******* has been exceptional in my book so far and I highly recommend it to all my friends and relatives. I hope that you will deeply consider my request and prove once again, why ******* heads above the rest. I look forward to your reply.

  Business Response

  Date: 12/16/2022

  Business Response /* (1000, 14, 2022/12/16) */
  Thank you for the opportunity to respond to ***********'s request. We did submit a request to the Credit Bureaus back on July 1st, 2022 and this was agreed to be updated only on sub account 50. It usually takes about 45 business days to reflect on a credit report therefore *********** should have been able to see the update by now. We have tried to reach out to *********** to verify she can see this update now but she has not returned our calls.

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Curacao reopened an old account from **** that was closed in **** and ran my credit and opened it again on 9/11/22 without my consent. They allowed someone else to buy stuff under my name without validating the information now this is showing on my credit report. I've taken all appropriate actions to rectify this but I want Curacao to take proper measures with their employees and to make this right for me by closing the account and reporting it closed to the credit bureaus. I also want the BBB to know about their poor practices that compromise consumers' personal information.

  Business Response

  Date: 12/16/2022

  ***Document Attached***
  Thank you for reaching out to us in regard to ********************************* complaint. We have addressed this matter and sent our response to ****************** through the *****
  (Please see attachment)
  See Attachment/File: ******* CFPB response.pdf

• Initial Complaint

  Date:10/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a account with CURACAO the account was paid in full and they are reporting Incorrect information on my credit report I have sent them multiple letters by mail to fix this issue and they still haven't fix anything this is affecting my credit big time I do not know what else to do they won't fix anything from my credit report at all .

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 5, 2022/11/02) */
  Thank you for giving us the opportunity to respond to Ms. ****** complaint. After reviewing this customer's account, we found the following: Although it is not specified in the complaint what leads Ms. ****** to believe that her account is being reported incorrectly to the Credit Bureau, our records confirm that our Special Handling Department had been in contact with her during the month of October. Reviewing the calls, it seems that Ms. ****** incorrectly assumed that after reaching a settlement agreement with the collections agency handling her debt, all late marks incurred due to late payments would be removed from her credit report. Ms. ****** was explained during one of these calls, that these late marks could not be removed as they are valid, being result of late payments, something that Ms. ****** acknowledged, confirming too, that she understood what was explained to her during the call.
  
  
  Consumer Response /* (3000, 7, 2022/11/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  When I spoke to them on the phone they mentioned that the account was paid in full All I'm asking for them to remove the negative marks that are reporting because it's affecting my credit big time i'm pretty sure they are able to remove the negative marks From My Credit report if they are not able to fix this issue I'll be forced to take legal actions against them Multiple letters were sent to them as well requests for this to be fixed and I have not received a single letter from them by mail at all .
  
  
  Business Response /* (4000, 9, 2022/11/08) */
  Ms. ******'s late marks are not due to an error on the way Curacao has reported her account to the Credit Bureau, but instead, a result of the tardiness with which payments were covered while the account was still active. Ms. ****** seems to be under the misconception that after reaching an agreement with the collection agency handling her debt, her late marks would be erased, which is incorrect, as the settlement agreement she reached with said agency was only to put her account current. It is important to add too, that Curacao never committed in any form to erase these valid late marks. We reiterate that this information was already provided to Ms. ****** before, during a call with our Special Handling Department on October 13th.
  
  
  Consumer Response /* (4200, 11, 2022/11/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I was informed by the female representative that the negative **** we're going to be removed from my credit Because the account was paid in full already .

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a problem I think someone is using or used my ID card and my social security number in your company I want that to quit please I have people trying to use my social security number to jack my good credit I don't know what to do if you take my name or social security number off I will complain to social security office about turning off my social security number.

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 8, 2022/10/27) */
  Thank you for the opportunity to respond to Mr. ****. We have searched our records with the information he provided but did not find anything in our system. We have tried to reach out to Mr. **** to request the account number being reported with his personal information to investigate further but unfortunately, we have not been able to make contact.

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in march 2021 i ordered a necklace ***************** and never recieved it .i was still charge after i called my lender and told them i never recieved or signed for the product i oredered.i tried filing a claim and was regected.i am not liable with the dept of 1000 dollars with curacoa
  

  Business Response

  Date: 10/20/2022

  Business Response /* (1000, 8, 2022/10/20) */
  Thank you for the opportunity to respond to **. *********'s complaint. Our records indicate that our ecommerce team attempted to contact **. ********* with no success.
  
  Attached the notes left after every attempt to reach out to **. ********* and our request for a police report was never answered.
  **. *********'s account is now 543 days late and has not returned our calls or emails in regard to his dispute.
  
  Business Response /* (4000, 17, 2022/11/11) */
  Several attempts were made to provide assistance to **. ********* Immediately after his report, but he did not show any interests in following up with his case, as both calls and emails were ignored. On the last attempt by our Ecommerce Department to contact **. *********, on May 4th 2021, he was advised through email that a police report was needed in order to follow up with his case and was warned that otherwise, the case would need to be closed, but this email received no reply. On June 15th 2021, **. ********* spoke with our Special Handling Department. During this call, he was advised again that he needed to provide a police report, with **. ********* stating that he could not provide said report at the time, as he was not available. **. ********* was even advised on how to download the police report if he had already filled it out, but later attempts to contact him and follow up with his case were again unsuccessful. During this whole process, associates in contact with **. ********* showed good disposition to assist him and even took the initiative to try and stay in contact with him, despite the lack of response from **. ********* himself, but said police report was never provided.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an apple MacBook December 2020 and purchased the extended warranty or insurance ( as they offer it) for **** for 3 years. The MacBook was ****** According to the paperwork they gave me with the receipt which I have, it says it covers the following: accidental damages, liquid spill, falls, hits.y MacBook fell and I'm 2 years in so I'm happy I'm covered, wrong, I called and they are very rude ask who when and how it happened so
  I give them the details how it fell and they 2 minutes later after "checking" come back and deny you, as the fall was due to negligence, I ask how and they say is my fault ? And I say obviously which is why I paid for ACCIDENTAL DAMAGE COVERAGE which includes falls, they talked over me the whole time I was telling them I had paperwork in hand , so it's safe to say they are just scamming people and false advertising insurance oh! He also said
  Is not insurance is a warranty, even though the sellers does sell it as insurance (his literal words) so I guess I'm out of **** and have to pay to fix it on my own. Don't fall for their selling tactics and be out of money, businesses should be true to their word as The paperwork says 100% coverage on repairs or replacement. I just wanted my screen fixed that was it.

  Business Response

  Date: 12/20/2022

  Thank you for the opportunity to respond to ******************** complaint. We have reached out to our BWG extended warranty service and were informed they have tried to contact **************** to advise that the service and or exchange has been approved after a second review. Unfortunately, she has not returned their calls. We have also tried to reach out to **************** on multiple occasions and left our call back number but have not heard back from her.

  Customer Answer

  Date: 12/28/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Your business is claiming to have made several calls which is not true, I received ONE call on December 20th as you can see on the screenshot which I had no idea could be the insurance company as it is a regular ******* number not a **** like the company I first contacted for warranty and it's advertised in your store. I called back and I was told this was not approved today 12/28/2022 and that in fact it was EXPIRED ON 2020 which is actually the year I bought the computer I have the paperwork as well as the warranty paper that says I paid for 3 years of warranty and they still denied me again. So nothing was approved, please send mail to my address regarding this approval since they keep denying services. I paid for 3 years of warranty and they are making it so difficult and just plain right denying services and lying about expiration dates when I am holding paperwork with the dates. Sounds like fraud to me. I just want my computer fixed and to use the services I paid for thank you. I will await further response. Hopefully by mail since they are not calling like they're saying they are.
  See Attachment/File: 9935D3CA-13D3-494F-BA4A-C0FCF39C0C95

  Customer Answer

  Date: 12/29/2022

  I have called back the warranty company today 12/29/22 and they have no approval for my claim, they have a note that curacao contacted them on 12/20 to ask why the claim was denied and they have no further instructions or contact with them. The warranty company told me there's nothing they can't do if curacao doesn't get in contact with them to approve my claim.

  Customer Answer

  Date: 12/29/2022

  ***Document Attached***
  
  See Attachment/File: 8E098157-A233-480B-B6D8-55488AC4DB31.png

• Initial Complaint

  Date:10/02/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account that went into collections with La Curacao. I'm July 2022 I made an payment settlement arrangement with La Curacao and the holder of the debt, ********, to pay an agreed amount and in return have the La Curacao file deleted from my credit profiles. I was in contact with the head of the recovery dept **** ******* 8/23/22, out of the *********** office. She said she would speak to advisors and take care of the situation if I sent her the deletion letter I received from ********. I sent all the information requested and they have not removed the item from my credit report as agreed upon. I made several attempts to reach out to her and have not received a return call or email. She is very ************** in the way she has handled this and almost prejudicial in her attitude when I spoke to her. I just want the La Curacao items deleted from my credit profile.

  Business Response

  Date: 12/19/2022

  Business Response /* (1000, 14, 2022/12/19) */
  Thank you for the opportunity to respond to *********'s complaint. The relevant department was notified of this complaint and ********* has been already contacted and assisted with this matter. The deletion request has been submitted and ********* has been advised on when the requested modification will be reflected on his credit report.
  
  
  Consumer Response /* (2000, 16, 2022/12/28) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September X XXXX Transaction amount for ***** ** I bought 2 sets of luggage were very bad quality one broke on my trip and I tried to return the remaining luggage or store credit they declined both requests didn't offer me any other options so I got out of the store told them that I was gonna report to the **********************

  Business Response

  Date: 10/17/2022

  Business Response /* (1000, 5, 2022/10/05) */
  Thank you for giving us the chance to reply to Mr. ******'s complaint. We have tried to contact Mr. ****** through the contact information included in this complaint but have received no answer. It is important that Mr. ****** enters in contact with us at ************************ and provides us with his Curacao account number in order to review his claim as none of the information included in this complaint leads to any Curacao account.