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Business Profile

Home Electronics

Curacao

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

This profile includes complaints for Curacao's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Curacao has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Curacao

      1605 W Olympic Blvd Ste 700 Los Angeles, CA 90015-3832

    • Curacao

      1605 W Olympic Blvd #805 Los Angeles, CA 90015-3861

    • Curacao

      4444 Ayers Ave Vernon, CA 90058-4317

    • Curacao

      885 Harriman Pl San Bernardino, CA 92408-3563

    • Curacao

      4200 Meadows Ln Las Vegas, NV 89107-3103

    Customer Complaints Summary

    • 184 total complaints in the last 3 years.
    • 77 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: CURACAO Account #: **********Balance: $2,210.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

      Business Response

      Date: 06/04/2025

      Ms. ********* complaint is based on a template that appears to be circulating on the internet and that reflects a profound misunderstanding of the applicable law.  Curacao's provision of information to the credit bureaus complies with applicable law, including without limitation the Fair Credit Reporting Act, and customers expressly acknowledge when they apply for Curacao credit that derogatory information may be reported if they default on their obligations.  The accurate reporting of information about customers' performance  (or non-performance) of their credit obligations plays a valuable role in the market for credit. Everyone who applies and is approved for Curacao credit receives a copy of the Curacao Credit Card Terms and Conditions, and that is the contract that governs our relationship as creditor and debtor.  The Credit Card Terms and Conditions are also posted on our website, and are available upon request in any of our stores.  Moreover, Curacao is an original creditor and not a debt collector within the meaning of the federal Fair Debt Collection Practices Act.  As such, Curacao is exempt from the validation requirements of the Act.  Curacao is also expressly exempted from the validation requirement by Californias ********* Fair Debt Collection Practices Act.

    • Initial Complaint

      Date:04/22/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,I am writing to express my deep concern regarding several unauthorized account with ******************** Account number: ****** Account balance: $0.00, which I have been unable to resolve directly with them. I have discovered that accounts have been opened in my name without my knowledge, consent, or authorization. This fraudulent activity is not only a violation of my privacy, but it has also caused significant distress. I expect immediate action to rectify this issue. I am requesting that the Better Business Bureau assist in removing this account from my credit reports.I have attached copies of relevant documents, including my driver's license proof of address, copy of my social security card a cover letter and the my credit report, to support my case.I kindly ask for your assistance in facilitating a resolution to this matter. Please let me know if you require any further details or documentation.Thank you for your attention to this complaint. I look forward to your response and to a prompt resolution.

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. CURACAO ACCOUNT no.: ****** DATE OPEN: 07/01/2019 BALANCE: $666.00

      Business Response

      Date: 04/17/2025

      We can't tell if she is claiming the account was opened as a result of identity fraud or not.  If she is, we will need documentation from her, as authorized by both the Fair Credit Reporting Act and the ********* Fair Debt Collection Practices Act.  If she wishes to pursue this matter further, she should contact our fraud department at ********************************* or        ***************************************************** for more information. 

    • Initial Complaint

      Date:04/11/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS COMPANY IS UNLAWFULLY REPORTING ON MY CREDIT REPORT. THEY HAVE REPORTED AN ACCOUNT THAT I HAVENT AUTHORIZED AND THEY WILL NOT RESPOND TO MY MESSAGES, GIVE ME A COPY OF THE CONTRACT, OR TELL ME WHO IS INDEED RESPONSIBLE FOR OPENING THIS ACCOUNT UNDER MY NAME, THEY KEEP GIVING ME THE RUN-AROUND EVERY TIME I CALL THEM TO GET ANSWERS.

    • Initial Complaint

      Date:04/09/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact the business to assist me in compensation for some damages that my truck received from an employee, which occurred during a pickup of furniture. I reached out to them via phone and emailed them multiple times, with no resolution or acknowledgment of my concerns.

    • Initial Complaint

      Date:04/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: CURACAO Account #: **********Balance: $2,697.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

      Business Response

      Date: 05/30/2025

      Ms. Talingo's complaint is based on a template that appears to be circulating on the internet and that reflects a profound misunderstanding of the applicable law.  Curacao's provision of information to the credit bureaus complies with applicable law, including without limitation the Fair Credit Reporting Act, and customers expressly acknowledge when they apply for Curacao credit that derogatory information may be reported if they default on their obligations.  The accurate reporting of information about customers' performance  (or non-performance) of their credit obligations plays a valuable role in the market for credit.
      Everyone who applies and is approved for Curacao credit receives a copy of the Curacao Credit Card Terms and Conditions, and that is the contract that governs our relationship as creditor and debtor.  The Credit Card Terms and Conditions are also posted on our website, and are available upon request in any of our stores.  Moreover, Curacao is an original creditor and not a debt collector within the meaning of the federal Fair Debt Collection Practices Act.  As such, Curacao is exempt from the validation requirements of the Act.  Curacao is also expressly exempted from the validation requirement by Californias ********* Fair Debt Collection Practices Act

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter.LA CURACAO ACCOUNT no.: ****** DATE OPEN: 12/01/2020 BALANCE: $273.00

      Business Response

      Date: 04/09/2025

      We already responded to this same complaint in a previous BBB claim with response below.  

      Thank you for the opportunity to respond to Ms. ********* complaint. After doing an investigation and reviewing our records we learned that all the purchases were made online and shipped to the verified address which matches the one provided by Ms. ******* in this BBB complaint. Also, according to the payment history, there are some payments made via the text  link which match Ms. ********* information such as her name, billing address and email address. Please see attachment for payment receipt. Lastly, there are also records dating back to 06/13/2022 that Ms. ******* was contacted to collect payment due and she responded she had difficulty paying. She was offered to refinance the account and 
      She agreed on 08/10/2022. She continued to make recurring payments until she started falling behind again on 10/2023. I have also attached the payment history records. 


    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,I am writing to formally file a complaint regarding an issue with my account with ******************** Account number: ****** Account balance: $731.00, which I have been unable to resolve directly with them. I am requesting that the Better Business Bureau assist in removing this account from my credit reports.I have attached copies of relevant documents, including my driver's license proof of address, copy of my social security card a cover letter and the my credit report, to support my case.I kindly ask for your assistance in facilitating a resolution to this matter. Please let me know if you require any further details or documentation.Thank you for your attention to this complaint. I look forward to your response and to a prompt resolution.

    • Initial Complaint

      Date:03/26/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CURACAO,I do not have a contract with CURACAO they did not provide me with the original contact I requested. I demand this account be removed from my credit report

      Business Response

      Date: 06/04/2025

      Everyone who applies and is approved for Curacao credit receives a copy of the Curacao Credit Card Terms and Conditions, and that is the contract that governs our relationship as creditor and debtor.  The Credit Card Terms and Conditions are also posted on our website, and are available upon request in any of our stores.  Moreover, Curacao is an original creditor and not a debt collector within the meaning of the federal Fair Debt Collection Practices Act.  As such, it is exempt from the validation requirements of the Act.  It is also expressly exempted from the validation requirement by Californias ********* Fair Debt Collection Practices Act

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter.CURACAO ACCOUNT no.: ****** DATE OPEN: 11/01/2014 BALANCE: $2,210.00

      Business Response

      Date: 04/16/2025

      Our Records indicate that Ms. ********* account is valid but if she would like us to investigate further, she can send the following documents: government-issued i.d, police report, FTC Identity Theft Report  (does not need to be notarized) to ************************************* our fraud operations representative. 

    Curacao is NOT a BBB Accredited Business.

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