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Business Profile

Online Retailer

Thrive Market, Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

2.14

Average of 236 Customer Reviews

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Review Details

  • Courtney E

    Date: 03/21/2024

    Courtney E

    Date: 03/21/2024

    You have to provide credit card information just to view their products. Screams scam from the get go.

    Thrive Market, Inc.

    Date: 05/16/2024

    Thank you for sharing your thoughts with us. Thrive Market functions as a membership-based marketplace, granting members access to discounted prices, exclusive sales, complimentary gifts, and more! While we sincerely hope you you find value in your membership, we offer new annual members a 30-day risk-free trial period, allowing you to cancel for a full refund anytime in the first 30 days if it's not for you.

  • Marilyn H

    Date: 03/21/2024

    Marilyn H

    Date: 03/21/2024

    They automatically refill any order you place with them a month later and charge you. They also charged me for a membership fee that I know nothing about. I did not join Thrive Market!

    Thrive Market, Inc.

    Date: 03/22/2024

    Thank you for your feedback. We apologize if you were surprised by the membership fee. Please note that Thrive Market is a membership-based marketplace that offers access to discounted prices, exclusive sales, free gifts, and more. Autoship is a feature that unlocks an additional discount of 5-10% and is activated with your first order. However, you can turn off this feature at any time after placing your first order. You can find the FAQs at the bottom of your Autoship page, where you can click "How do I turn off Autoship" and then "Pause Autoship". If you still have trouble turning off Autoship or canceling your account, our ****** Services team is available 24/7 via online chat. We appreciate you trying out Thrive Market!

  • Jennifer O

    Date: 03/18/2024

    Jennifer O

    Date: 03/18/2024

    Thieves and scammers. Stopped my membership in December. Was no longer charged via my debit card. Sneaky scumbags have been charging me the membership fees on an alternate credit card. Steer clear

    Thrive Market, Inc.

    Date: 03/22/2024

    Thank you for sharing your feedback, and we're sorry to hear you had a negative experience while shopping with us. While we hope our members find value in shopping with us, you can cancel any time by reaching out to our ****** Services team. That said, if you reach out via our 24/7 chat, we'd be happy to help. We appreciate you trying Thrive Market! 

  • Jen G

    Date: 03/13/2024

    Jen G

    Date: 03/13/2024

    Just to see their products you have to make an account. Okay fine but then they want to know how you will pay. I did not imagine that I would immediately be charged before I even 1) viewed the products to see if I like them and 2) before I had even placed a first order.Trying to get my money back has been painful. They do not answer their phone and I was able to text with someone but they wont give me my money back, they just keep making offers to get me to stay. Stay away from them, total scam.

    Thrive Market, Inc.

    Date: 03/15/2024

    We are grateful for your feedback. As a membership-based marketplace, we offer members access to discounted prices, exclusive sales, free gifts, and many other perks. For annual members, we offer a 30-day risk-free trial period, allowing you to try us out and cancel for a full refund at any time. We hope you'll keep in touch if you have any other questions about Thrive Market! We're available 24/7 via online chat.

  • Celecia S

    Date: 03/11/2024

    Celecia S

    Date: 03/11/2024

    I attempted to place an order twice, but it didn't go through. However, my card was certainly charged for an order that didn't go through twice, and that they didn't have on file. If I could, I'd post my transaction history because they were incredibly dismissive towards me. Working with a customer rep over and chat, and phone was quite pointless. ******* on the phone finally said to wait 24 hours for my funds to be returned. But as this my first time attempting to order from here, I'll doubt I'll try again. For here on our, I'll stick with my local grocery store, where I don't have to deal with technical issues.

    Thrive Market, Inc.

    Date: 03/12/2024

    Thank you for your feedback, *******. We understand you had trouble ordering and we sincerely apologize for any inconvenience. Our goal is to provide you with a great membership experience. We would love an opportunity to address your concern. Our ****** Services team is here to help via 24/7 online chat or email ****************************** Thanks for giving Thrive Market a try!

  • Maggie W

    Date: 03/02/2024

    Maggie W

    Date: 03/02/2024

    My account was hacked. Thankfully, the credit card I had on file was expired because I hadnt ordered in over a year. I immediately changed the password and reached out to customer service to have my account deleted. The chat agent disregarded my very direct request. Only cancelled the membership. Did not delete the account. Then I said I dont even want my data in their server. I received an automated response about the process for data, but still zero information or acknowledgement about account deletion.I then reached out to customer service via email. I received the same list of questions for data deletion, all automated, no acknowledgement of the horrible service.I answer the questions and I receive the same automated email requesting information for data deletion AGAIN.At this point, Im considering a lawyer. Thrive holds on to your data, even when you give them what they need to delete it. They make you jump through hoops to delete your account, ********************** mine STILL exists.

    Thrive Market, Inc.

    Date: 03/05/2024

    Thank you for sharing your feedback! We apologize for the experience you had. Our member service team would love the opportunity to further investigate this concern for you. You can reach our member services team at ***************************** and they will gladly help. We appreciate you giving Thrive Market a chance.

  • Elaina G

    Date: 02/28/2024

    Elaina G

    Date: 02/28/2024

    I regret starting a membership and allowing them to store my credit card information. I did order a few times and was satisfied with the products. The problem comes when you try to cancel your membership. It took several tries. I noticed after they finally cancelled my membership they still had my credit card info stored. No thank you! I talked to them several times and they kept saying they require a valid credit card on file. Thats fine if I have an open membership with you, but I canceled my membership! It took almost a year to get my credit card info removed. Many phone calls, chats, and emails. Never again.

    Thrive Market, Inc.

    Date: 03/01/2024

    ******, we truly appreciate you sharing your feedback. We apologize for any inconvenience you experienced when canceling your account. We strive to offer a great member experience, but if you decide it's not for you, you can cancel at any time with the help oof our ****** Services team. Thank you for giving Thrive Market a try!

  • Sarah D

    Date: 02/28/2024

    Sarah D

    Date: 02/28/2024

    This company is awful. They make it impossible to cancel. You aren't able to cancel by a click of a button, they direct you to a chat and they still make it impossible to cancel. I asked the chat agent FIVE times to cancel and they kept offering different options. It's very discouraging to be pretty much ignored and ask multiple times for a simple request. They need to ******* their business model because I was contemplating coming back at a later time, but definitely not now.

    Thrive Market, Inc.

    Date: 03/01/2024

    Hi *****, we appreciate your feedback. We're sorry to hear you had difficulties trying to cancel your account. While we hope you find our membership valuable, you have the option to cancel your account anytime by reaching out to our ****** Services team via 24/7 online chat. We appreciate you giving us a try!

  • Heather H

    Date: 02/28/2024

    Heather H

    Date: 02/28/2024

    The membership says it is refundable, cancel at anytime. It took 11 minutes of debating with a ****************** care to cancel my membership. Cancellation of anything should not be that difficult. I took screen recordings of the conversation in case I don't get my money back & I have to go to my credit card company for help.

    Thrive Market, Inc.

    Date: 03/01/2024

    We appreciate your feedback, *******. We're sorry to hear you had difficulties trying to cancel your account. While we hope you find our membership valuable, you have the option to cancel your account anytime by reaching out to our ****** Services team via 24/7 online chat. We appreciate you giving us a try!

  • Kathy P

    Date: 02/27/2024

    Kathy P

    Date: 02/27/2024

    Yikes. I had the same experience I am reading about here. I bought once, specifically opted out of automatic shipments and out of membership. A few weeks later, they charged my account without authorization. I called several times during business hours, never got an answer. They are very difficult to get ahold of. Disappointed, because I liked the product. But I will never buy from them again.

    Thrive Market, Inc.

    Date: 02/28/2024

    We appreciate your feedback. We're sorry to hear you had difficulties trying to cancel your account. While we hope you find our membership valuable, you have the option to cancel your account anytime by reaching out to our ****** Services team via 24/7 online chat. We appreciate you giving us a try!

Thrive Market, Inc. is BBB Accredited.

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