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Business Profile

Online Retailer

Thrive Market, Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

2.14

Average of 236 Customer Reviews

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Review Details

  • Cristina H

    Date: 04/26/2024

    Cristina H

    Date: 04/26/2024

    I would give them a 0 if I could. They hold your financial information hostage. If you cancel your membership they will Refuse to remove your card information. They are a scam!! Avoid Avoid Avoid. Do not give them your card information.

    Thrive Market, Inc.

    Date: 05/16/2024

    We appreciate you sharing your thoughts with us and we apologize for any difficulties you experienced during the cancellation process. While we hope you enjoy the benefits of being part of our membership, you can cancel at any time by reaching out to our ****** Services team. They are available 24/7 via online chat.

  • Stephen M

    Date: 04/22/2024

    Stephen M

    Date: 04/22/2024

    Despite having cancelled my "membership" last year and turning off all "autoships" (most of which I did not need) I woke up this AM to find that they charged me for an annual membership AGAIN!! They chat agent then proceeded to try to "save" my membership by telling me all the benefits rather than honoring my request. They just don't get it. AWFUL company.

    Thrive Market, Inc.

    Date: 04/23/2024

    Thank you for your feedback. We understand you had trouble speaking canceling your membership and we sincerely apologize for any inconvenience. Our goal is to provide you with a great membership experience. We would love an opportunity to address your concern. Our ****** Services team is here to help via 24/7 online chat or email ****************************** Thanks for giving Thrive Market a try!

  • Kelli K

    Date: 04/15/2024

    Kelli K

    Date: 04/15/2024

    This morning I received an email from Thrive Market that a new login was detected using my personal email address.Ive never setup or used Thrive Market. I emailed support, explained the situation and requested the account be cancelled.They told me the only way to cancel the account is to provide additional personal information.Absolutely not!I try to go through their chat - same reply.Considering how sophisticated scams have become I am not comfortable providing personal information for an account I never set up! This is an absolutely absurd cancellation practice.I would really like to speak to someone in their corporate office who can rectify the situation.

    Thrive Market, Inc.

    Date: 04/16/2024

    Thank you for your feedback. We understand you concern regarding the security of your account and we sincerely apologize for any inconvenience. Our goal is to provide you with a great membership experience. We would love an opportunity to address your concern. Our ****** Services team is here to help via 24/7 online chat or email ****************************** Thanks for giving Thrive Market a try!

  • Susan W

    Date: 04/08/2024

    Susan W

    Date: 04/08/2024

    Making it a hassle to cancel is the worst. You can't cancel without contacting customer service. I just spent 18 minutes. First chat I said it was pulling up my account then nothing- It wouldn't allow me to type anything else. 2nd chat the chat window size changed and I could only see half the text. Trying to resize the chat window restarted it. The 3rd said there was an open ticket and they'd email me within 24 hours. It shouldn't be allowed to make canceling this much of an inconvenience!

    Thrive Market, Inc.

    Date: 04/10/2024

    Thank you for your feedback. We understand you had trouble trying to cancel your account, and we sincerely apologize for any inconvenience. Our goal is to provide you with a great membership experience, but if you do decide to cancel, our ****** Services team is here to help via 24/7 online chat. Thanks for giving Thrive Market a try!

  • Rosa G

    Date: 04/07/2024

    You literally cannot cancel your membership. I cancelled the membership a couple of days after signing up. I was charged the membership again this month and they refused to refund it. I called while it was pending at my bank. I cannot delete my account nor can I delete my credit card information. They are simply ripping people off.

  • Edith A

    Date: 04/04/2024

    Edith A

    Date: 04/04/2024

    Did you know you are automatically charged $59.99 for a subscription they dont tell you about? Then you cant get it back because you cancel after they take your money and PayPal and credit card says they cant refund you because you didnt cancel before the renewal.. its hard to cancel something you have no idea you are a part of. Thrive doesnt even deserve 1 star

    Thrive Market, Inc.

    Date: 05/16/2024

    Hi *****, thank you for taking the time to share your feedback. We apologize for any confusion caused by the membership fee. Our membership-based platform gets you access to an array of benefits, including discounted prices, exclusive sales, free gifts, and more! For any questions about your account, feel free to reach out via our 24/7 online chat.

  • Erin B

    Date: 04/03/2024

    Erin B

    Date: 04/03/2024

    It's extremely annoying to cancel. There is no option to do it on your account page. You MUST chat or call to cancel. Using the chat, you have to tell the bot to cancel at least twice and then 3 more times after connecting with a human. There is also no way to turn off auto-renew on the account page.On the product side, a lot of the prices are not that different compared to my local store (for example, Thrive offered a product with 25% off, but I found the same product, not on sale, for only 20 cents more at my local store). It's not worth paying for a membership to save 20 cents, plus shipping if my order is less than $50.

    Thrive Market, Inc.

    Date: 05/16/2024

    Thank you for providing your feedback. We're sorry to hear you had trouble canceling your account. Our goal is to make your membership experience amazing, but if you decide to cancel, our ****** Services team is ready to help. We truly appreciate you giving us a try!

  • Jody C

    Date: 03/28/2024

    Jody C

    Date: 03/28/2024

    I am having a hard time canceling my membership which should be very easy. I will come back and report how it goes.

    Thrive Market, Inc.

    Date: 05/16/2024

    We truly appreciate you sharing your feedback. We apologize for any inconvenience you experienced when canceling your account. We strive to offer a great member experience, but if you decide it's not for you, you can cancel at any time with the help oof our ****** Services team. Thank you for giving Thrive Market a try!

  • Christopher S

    Date: 03/28/2024

    Christopher S

    Date: 03/28/2024

    I am filing a complaint against Thrive Market regarding deceptive membership renewal practices and inadequate customer service.In 2022, I made the decision to cancel my membership with Thrive Market. Subsequently, I did not receive any charges for renewal in 2023, which I assumed meant my membership was effectively canceled.However, to my surprise, in 2024, I discovered that Thrive Market had charged my account $59.95 for membership renewal without my consent. Upon contacting their customer service, I was informed that my account had been reactivated because I had visited their website *which I did not do until I saw the charge* or app, despite having canceled my membership previously.This reactivation process was not communicated to me clearly at the time of cancellation, nor was it mentioned in any subsequent communications from Thrive Market. As a result, I was unaware that my account could be automatically reactivated simply by visiting their website or app.Additionally, my attempts to resolve this issue with Thrive Market's customer service proved futile. I encountered difficulties reaching a representative, and the automated system provided limited assistance. Furthermore, the phone number provided for customer support was unresponsive, leaving me without a viable means of addressing the unauthorized charge.Desired Resolution:1. Refund of the unauthorized charge of $59.95 for membership renewal.2. Review and revision of Thrive Market's membership cancellation and reactivation procedures to ensure transparency and clarity for customers.3. Improvement of customer service accessibility to provide timely and effective assistance to customers.**Final Note:**I believe that Thrive Market's actions violate consumer protection principles and warrant investigation by the BBB. I appreciate your attention to this matter and request your assistance in resolving this dispute.

    Thrive Market, Inc.

    Date: 05/16/2024

    We're sorry to hear your membership renewal caught you off guard. Thrive Market is a membership-based marketplace. The fee gets you access to our discounted prices, exclusive sales, free gifts from top brands, & more! You can view your next scheduled renewal date any time from your Account page. If you have any other questions or concerns, please feel free to reach out via 24/7 online chat.

  • Christina G

    Date: 03/21/2024

    Christina G

    Date: 03/21/2024

    They make it impossible to cancel your membership! I had an awful and lengthy experience trying to cancel a membership that I never used. Please be warned, don't trust this company. The fact that the only way to cancel is by chatting with a bot, is simply frustrating. They should have a clear pathway to cancel. It feels like they coerce you to keep a membership. THIEVES!

    Thrive Market, Inc.

    Date: 05/16/2024

    Thanks for taking the time to provide your feedback. We're sorry to hear about the trouble you had trying to cancel your account. We truly value your membership with us, but if you do decide to cancel, our ****** Services team can help out anytime via online chat. We appreciate you giving us a chance!

Thrive Market, Inc. is BBB Accredited.

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