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Business Profile

Online Retailer

Thrive Market, Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

2.14

Average of 236 Customer Reviews

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Review Details

  • Rosie C

    Date: 01/30/2024

    Rosie C

    Date: 01/30/2024

    CHEATED OUT OF MY MONEY FOR AN ORDER OF DOCTOR *************************** SOAP.NEVER GOT THE ****** THRIVE MARKET SAID THEY SENT THE ****** BUT IT WAS DELIVERED SOMEPLACE ELSE. I HAVE NOT RECEIVED A REFUND NOR HAVE I BEEN SENT ANOTHER ****** MY ORDER WAS $34.17 PLUS TAX.I WILL NEVER USE THIS COMPANY AGAIN AND I WILL TELL EVERYONE I KNOW NOT TO USE THIS COMPANY.***********************

    Thrive Market, Inc.

    Date: 02/01/2024

    We deeply appreciate your valuable feedback. We sincerely apologize for any inconvenience you faced during your recent order. Your insights are crucial as we continuously strive to improve the overall member experience. Rest assured, we are committed to investigating and rectifying this matter promptly. For personalized assistance, please connect with our member services team through our 24/7 online chat. We understand the importance of your satisfaction and thank you for choosing our services. We look forward to the opportunity to address your concerns and make things right.

  • Kristin P

    Date: 01/29/2024

    Kristin P

    Date: 01/29/2024

    With the truth about *** **************** have been proven to literally create all anti ******************* immunity illnessesyou need this company in your life! Highly ethical practices! Quality products all supreme ********************* Enjoy Ignore any and all negative comments because they are full of it! I am a licensed health provider who adheres to all things good for health & ethical practices involved in ALL my purchases! Look me up! I am a real person!

    Thrive Market, Inc.

    Date: 02/01/2024

    Thank you for sharing your feedback and for choosing Thrive Market!

  • Jillian L

    Date: 01/22/2024

    Jillian L

    Date: 01/22/2024

    They make cancelation of membership nearly impossible. They try to upsell you to stay and it is so hard to unsubscribe.

    Thrive Market, Inc.

    Date: 01/23/2024

    Thank you for providing your feedback, *******. We're sorry to hear you had trouble canceling your account. Our goal is to make your membership experience amazing, but if you decide to cancel, our ****** Services team is ready to help. We truly appreciate you giving us a try!

  • Lauren N

    Date: 01/20/2024

    Lauren N

    Date: 01/20/2024

    I signed up two years ago and immediately cancelled, after seeing the prices and deciding it wasnt for me. I had to call (instead of chat or email) and practicably insist that they cancel, but I got them to do it. Fast forward two years, I woke up today with an email from them saying Thanks for renewing! and a charge on my credit card, which was a surprise to me. I did not authorize this! How did this happen?!

    Thrive Market, Inc.

    Date: 01/22/2024

    Hello ******, thank you for sharing your feedback. We apologize the auto renewal membership fee caught you off guard. As a marketplace that operates on a membership basis, this fee gives you access to exclusive discounts, sales, free gifts, and much more. If you have any queries regarding your account, our 24/7 online chat support is always available to assist you. Thank you for giving us a chance!

  • Christina L

    Date: 01/19/2024

    Christina L

    Date: 01/19/2024

    Just chiming in, same experience as others, signed up to be able to cancel within 30 days, decided to cancel within 3 mins when I saw the selection. The cancelation process is lengthy and repetitive. I am crossing my fingers my $60 is returned.

    Thrive Market, Inc.

    Date: 02/01/2024

    Thank you for sharing your feedback with us, *********. We apologize for any difficulties you may have experienced while trying to cancel your membership. While we are sad to see you go, our member service team is available 24/7 through chat and would be happy to assist you with any issues related to your account.

  • Kiera N

    Date: 01/19/2024

    Kiera N

    Date: 01/19/2024

    Terrible experience. Prices are not competitive and I only used the service once (it was a gift). I was then auto-charged for membership renewal for 3 years before I noticed it because they don't send renewal reminder emails; they just debit your account! With zero notification. I should have paid more attention and caught it earlier, but still very shady to me that they don't send any kind of notification.Canceling the membership was a very uncomfortable process. The customer service rep was very kind, but she kept pressuring me to not cancel the membership. I had to ask at least 3 separate times to cancel and the process took over 10 minutes. I honestly feel sorry for her. This company is so predatory.

    Thrive Market, Inc.

    Date: 02/01/2024

    Hello *****, thank you for sharing your feedback. We apologize the auto renewal membership fee caught you off guard. As a marketplace that operates on a membership basis, this fee gives you access to exclusive discounts, sales, free gifts, and much more. While we are sad to see you go, our member service team is available 24/7 through chat and would be happy to assist you with any issues related to your account. Thank you for giving us a chance!

  • Cintha A

    Date: 01/17/2024

    Cintha A

    Date: 01/17/2024

    First of all i didn't appreciate how they automatically sign me up for autoship when i purchase my first item from them. If i didn't check my profile carefully i wouldn't have known.Lastly, they made it almost impossible to cancel the membership. I had to chat with an online agent. They wouldn't take no for an answer and kept shoving me with multiple discounts or promotions after i repeatedly ask them to respect my decision to cancel. Really upsetting and wasted my time.

    Thrive Market, Inc.

    Date: 02/01/2024

    Thank you for taking the time to share your feedback with us, *******. We are sorry to hear that you encountered difficulties while attempting to cancel your membership. Autoship can be opted out of at anytime by visiting the autoship tab under your account. While we are disappointed to see you go, we want you to know that our member service team is available 24/7 through chat and is always ready to assist you with any issues related to your account. Thank you for trying out Thrive Market! We hope to have the opportunity to serve you again in the future.

  • Amber L

    Date: 01/16/2024

    Amber L

    Date: 01/16/2024

    This company makes it Incredibly difficult to cancel a membership. They claimed more than one time that my ONLY email I use and ONLY bank account used did not exist in their system. They were quick to remove a hefty fee from my bank account (the same bank they claim doesn't exist). **************** is horrible. I was disconnected with little warning to respond from a chat service. I sent many emails and they all went unanswered. You cannot cancel membership through the app. I tried canceling the membership for almost 2 weeks prior to my mmm an automatic renewal of $59.95 and the app will not let you proceed to cancel. Do not do business with this company.

    Thrive Market, Inc.

    Date: 01/17/2024

    We truly appreciate you sharing your feedback, *****. We apologize for any inconvenience you experienced when trying to cancel your account. We strive to offer a great member experience, but if you decide it's not for you, you can cancel at any time with the help of our ****** Services team. If you still need assistance with your account please reach out to our member services team at ****************************** Thank you for giving Thrive Market a try!

  • Danielle H

    Date: 01/14/2024

    Danielle H

    Date: 01/14/2024

    I should have read all these reviews before getting suckered in like the rest. Same story as everyone else - prices are higher than other stores, inventory is limited and it's very difficult to get your money back despite their promise of a 30-day trial and full refund if not satisfied. At least I caught on to the automatic "auto-ship" bit and was spared that. Complete waste of time and irritating sales tactics -- go get a decent business model and it won't be so hard to sell to people.

    Thrive Market, Inc.

    Date: 01/16/2024

    We value your feedback and appreciate you taking the time to share your experience, ********. We're sorry for any trouble you had while trying to cancel your account. While we hope you find value in your membership, you can cancel anytime by reaching out to our ****** Services team. Thank you for trying out Thrive Market!

  • Sara D

    Date: 01/11/2024

    Sara D

    Date: 01/11/2024

    Their cancellation practices are incredibly predatory. You cannot cancel on the app. You must enter a live chat. Once you get on that chat it takes almost 15 minutes of their continuous offerings before they finally cancel your membership. I said multiple times that I did not want any more offers yet they kept trying. These practices are beyond predatory and disgusting. This company should shut its doors.

    Thrive Market, Inc.

    Date: 02/01/2024

    ****,thank you for sharing your feedback with us. We apologize for any difficulties you may have experienced while trying to cancel your membership. While we are sad to see you go, our member service team is available 24/7 through chat and would be happy to assist you with any issues related to your account. Thanks for giving Thrive Market a try!

Thrive Market, Inc. is BBB Accredited.

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