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Customer Review Ratings
2.14/5 stars
Average of 236 Customer Reviews
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Review fromBarbara W
Date: 01/09/2024
2 starsBarbara W
Date: 01/09/2024
In my experience everything is over priced, you have to spend at least $50.00 to receive free shipping whereas with other companies they offer free shipping no matter what you spend. The app is painful to use and it is hard to find anything. I can find a lot of the items considerably cheaper in my local grocery store or Whole Foods store. When I went to cancel my account, they make it extremely difficult to do. You can't cancel it through the app or by logging into your account online. Oh no, you have to go through a long and painful chat with someone who consistently pushes you to keep your account open. They tried to offer me 15% off and free shipping on my next 3 orders. No thank you Then they offered $20.00 off and free shipping off my next 3 orders. Seriously, no thank you. I literally asked the chat person 6 times to please cancel my account. It was absolutely ridiculous. I had to be rude to have the person do what I asked. I will never use this company again. I would recommend using anyone else but this company. Whole Foods is a dream come true compared to this and I don't think very highly of Whole Foods either.Thrive Market, Inc.
Date: 01/11/2024
Thank you for sharing your feedback with us, *******. We apologize for any difficulties you may have experienced while trying to cancel your membership. At Thrive Market, we are committed to providing our members with the best prices and deals available in the market. If you come across a lower price for any item, please let us know through chat with the link, and we will match it for you. We also offer frequent sales, exclusive free gifts, and over 700 premium and affordable Thrive Market brand products. While we are sad to see you go, our member service team is available 24/7 through chat and would be happy to assist you with any issues related to your account.Thank you for giving us a chance!Review fromKelly C
Date: 01/04/2024
1 starKelly C
Date: 01/04/2024
It is impossible to cancel a subscription. I tried the on line chat. Repeatedly said I ant to cancel my subscription, and then received an email saying We are so excited that youve decided to stay on board. I am really irritated. This company needs to be audited by the BBB for fraudulent membership practices.Thrive Market, Inc.
Date: 01/05/2024
Thank you for your feedback, *****. We understand you had trouble trying to cancel your account, and we sincerely apologize for any inconvenience. Our goal is to provide you with a great membership experience, but if you do decide to cancel, our ****** Services team is here to help via 24/7 online chat. Thanks for giving Thrive Market a try!Review fromStephanie M
Date: 12/28/2023
1 starStephanie M
Date: 12/28/2023
Predatory business. No integrity. I received a subscription as a gift and discovered that first of all, if you dont opt out of the auto delivery option they keep sending you your items and charging you. Then a year later they tried to charge me for the renewal subscription! For a subscription I got as a gift! When I called to cancel I told the person I thought they were very dishonest and I was not happy and I got some line about how they strive for integrity. Tricking people into paying your subscription fee is not integrity. Disappointed with this company.Thrive Market, Inc.
Date: 01/08/2024
Hi *********, thank you for taking the time to share your feedback. We apologize for any confusion caused by the membership fee. Our membership-based platform gets you access to an array of benefits, including discounted prices, exclusive sales, free gifts, and more! For any questions about your account, feel free to reach out via our 24/7 online chat.Review fromKara S
Date: 12/02/2023
1 starKara S
Date: 12/02/2023
This is an extremely predatory company. To see the costs you have to sign up, which is an automatic fee. The cost per item is still very overpriced, not like what their website states. Even with items being on sale, when you factor in the subscription fee its a wash at best. In order to cancel you have to go through hoops to connect to an agent and then they still try to repeatedly sell you an annual subscription instead of cancelling, so you have to state multiple times you want to cancel for them to actually listen to you. Extremely shady and predatory business.Thrive Market, Inc.
Date: 12/05/2023
Thanks for taking the time to provide your feedback, ****. We're sorry to hear about the trouble you had trying to cancel your account. We truly value your membership with us, but if you do decide to cancel, our ****** Services team can help out anytime via online chat. We appreciate you giving us a chance!Review fromDanielle C
Date: 11/27/2023
1 starDanielle C
Date: 11/27/2023
First i will day customer service is fake and liars. Every influencer i see now that supports this bussiness will hear from me. I siged up to try it out but had buyers remorse so i canceled the next day. I was told i have to pay ***** for the next 3 months anyways. Whatever my mistake, so i put in an oder anyways to try sicce i have to pay anyways., first bux arrived crushed and wet and destroyed. i threw it away after taking photos and submittiung a complaint online. soon after i got an emailed saying my 2nd box shiped so i was confused and got back online to chat again asking *** when i canceled right away. Thrive automactically signs you up for reoccuring groceries from the last order you select and charges you. I called and said NO WAY! i do not want it period.. they couldnt help me and assured my account will be canceled . i go on my back today and to this date ive been chared ***** for my groceries, ***** for the month ***** for something else and now today a month after i cancel ***** for a year subscription . This company is a huge scam and i will NEVER say anything good ,... i feel i should be able to *** them for just taking money from my acct. for retalation of canceling , because i think the company did it on purpose because they didnt like my complaint.Thrive Market, Inc.
Date: 11/28/2023
We deeply appreciate your valuable feedback. We sincerely apologize for any inconvenience you faced during your recent order, including issues with damaged items. Your insights are crucial as we continuously strive to improve the overall member experience. Rest assured, we are committed to investigating and rectifying this matter promptly. For further assistance with this concern please connect with our member services team via 24/7 live chat on our site: **********************************************. We understand the importance of your satisfaction and thank you for choosing our services. We look forward to the opportunity to address your concerns and make things right.Review fromTara S
Date: 11/27/2023
1 starTara S
Date: 11/27/2023
I had already canceled my membership. They sent me an unexpected charge for ***** and put me through a long chat process to cancel. They repeatedly ignored my request to cancel hoping I would change my mind. Im done with this company and hope others know they are like this before signing up.Thrive Market, Inc.
Date: 11/28/2023
We appreciate your feedback, ****. We're sorry to hear you had difficulties trying to cancel your account. While we hope you find our membership valuable, you have the option to cancel your account anytime by reaching out to our ****** Services team via 24/7 online chat. We appreciate you giving us a try!Review fromCheree B
Date: 11/25/2023
1 starCheree B
Date: 11/25/2023
I did not authorize a transaction from my personal bank account to **********************. Dont know how this happened. Im now on In the process of figuring out how to get my money refunded of over $62. People beware!!Thrive Market, Inc.
Date: 11/27/2023
Hi ******, thank you for taking the time to share your feedback. We apologize for any confusion caused by the membership fee. Our membership-based platform gets you access to an array of benefits, including discounted prices, exclusive sales, free gifts, and more! For any questions about your account, feel free to reach out via our 24/7 online chat.Review fromJessica Z
Date: 11/22/2023
1 starJessica Z
Date: 11/22/2023
I was disappointed with Thrive Market's membership cancellation process, which lacked a simple cancellation option and required me to contact chat support. Unfortunately, my experience with the support team was the most obnoxious and lengthy cancelation process I've ever experienced.I repeatedly requested to cancel my membership, but I was bombarded with more offers to stay each time. This felt less like customer service and more like a tactic to prevent me from leaving. It was a time-consuming and frustrating ordeal designed to wear down my resolve.This experience has overshadowed any positives about Thrive Market. It's disheartening and unacceptable to face such obstacles for a basic service request. Future customers should be wary of this challenging and pushy cancellation process.Thrive Market, Inc.
Date: 12/01/2023
Thanks for sharing your feedback with us, *******. We apologize for any difficulties you experienced while trying to cancel your account. While we hope you see the benefits of being a part of our community, you have the flexibility to cancel at any time by contacting our ****** Services team via 24/7 live chat. Your support means a lot to us!Review fromAftab H
Date: 10/27/2023
1 starAftab H
Date: 10/27/2023
On September 24, 2023, I discovered an unexpected charge of $59.95 from Thrive Market on my bank statement. Upon noticing this, I contacted Thrive Market's customer support through email. Over the course of several days, I went back and forth with their support team, kindly and clearly expressing my concern about the unauthorized charge and repeatedly requesting a refund. My concerns were consistently dismissed, instead receiving repeated attempts to upsell me their service - which I never wanted to begin with. Its frustrating enough to be charged such an amount out of the blue for a service I have no need for, and dealing with Thrive Markets subpar, unresponsive, and inattentive responses to my issue makes this ordeal even more distressing. I urge Thrive Market to rectify this situation by fully refunding the unauthorized charge of $59.95 and addressing the woeful customer service they provided.Thrive Market, Inc.
Date: 11/01/2023
Hi *****, thank you for sharing your thoughts with us. We apologize for any confusion caused by our membership fee. As a membership-based marketplace, our membership fee unlocks a host of benefits for you, such as discounted prices, exclusive sales, free gifts, and more. For help with your account, feel free to connect with our ****** Services team via 24/7 online chat.Review fromAndrew E
Date: 10/26/2023
1 starAndrew E
Date: 10/26/2023
Chat bot people you have to go through to delete an account is literally illegal.These people are frauds.Do not do business with them, as I will be in yet another law suit with people who think they can steal your identity and sell it to third parties without consent.Thrive Market, Inc.
Date: 11/01/2023
We appreciate your feedback. We're sorry to hear you had difficulties trying to cancel your account. While we hope you find our membership valuable, you have the option to cancel your account anytime by reaching out to our ****** Services team via 24/7 online chat. We appreciate you giving us a try!
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