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Business Profile

Retail Florist

Teleflora
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Teleflora's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 237 total complaints in the last 3 years.
    • 71 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/14/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I OREDERED FLOWERS TO BE DELIVERED ON VALENTINES DAY A WEEK PRIOR TO VALENTINES DAY!THEY WERE NOT DELIVERED NOR WAS I CALLED OR NOTIFIED THAT THEY WERE RUNNING LATE OR THERE WAS ANY PROBLEM WITH THE ORDER!WE WAITIED HOME THE WHOLE DAY FOR THIS DELIVERY ONLY TO BE TOLD THEY WERE DELVIVERED!WE CALLED CUSTOMER SERVICE AND WAS OFFERED A 30% REFUND??? I AM SO UPSET!WHEN YOU CALL CUSTOMER SERVICE YOU CALL ANOTHER COUNTRY WHERE NO ONE EVEN SPEAKS PROPER ENGLISH? THIS IS TOTALLY UNACCEPTABLE!NO ONE TRIED TO CALL US REGARDING THIS ORDER BEING LATE OR ANYTHING!I NEED A FULL REFUND PLUS I WOULD LOVE TO GET MY VALENTINES DAY BACK SO WE COULD OF ACTUALLY DID SOMETHING SPECIAL!THEY RUINED ARE WHOLE DAY!THE CUSTOMER SERVICE IS A JOKE?A FULL REFUND DOES NOT EVEN COME CLOSE TO WHAT I FEEL I DESERVE FOR THEIR INCOMPENTENCY?

      Business Response

      Date: 03/13/2023

      Hello ******, I apologize for the issues with your recent order. We show that a full refund of $86.95 was issued back to the Mastercard on file on 2/14. Please let us know if we can be of further assistance. 

      Best Regards, 

      **************

      Teleflora 

    • Initial Complaint

      Date:02/14/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flowers on 2/2/2023 to be delivered on 2/14/2023. I paid ***** for the flowers ***** for a service fee and ***** for delivery before 1pm. When the flowers did not show by 130pm I emailed teleflora and asked what was going on. They responded that they would refund the ***** for the before 1pm delivery but they assured me the flowers would be delivered by 5pm. When the flowers where not delivered by 5pm I again emailed teleflora and asked for a full refund. Teleflora responded that they issued the refund for ***** for the missed 1pm delivery but never acknowledged my request for a full refund. I then received an email at 734pm saying the flowers were delivered. The business is closed at 5pm so how can the flowers be delivered to a closed business? I again asked for a full refund and they replied that the flowers were delivered at 630pm and again did not acknowledge that I asked for a full refund. I responded to their email again asking for a full refund and asking how flowers can be delivered to a closed business. I want a full refund since the flowers were not delivered.

      Business Response

      Date: 03/13/2023

      Hello *****, I apologize for this issues with your recent order. I show a full refund was issued back to Fingerhut on 2/15. The refund was issued before the amount settled with Fingerhut, therefore you should not see a charge or a refund for this amount. please let us know if we can be of further assistance. 

      Best Regards, 

      **************

      Teleflora 

      Customer Answer

      Date: 03/16/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:02/14/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This merchant promised flowers to be delivered on Valentines Day, only for me to receive a call on mid day Valentines Day telling me they cannot fulfill the order and asked if they could deliver them 2 days after Valentines Day? They run a fraudulent business practice and anytime you try to talk to customer service they send you to an overseas call center. Good luck getting anything done. They just take your money and dont care about the customer.

      Business Response

      Date: 03/13/2023

      Hello *****, I apologize for the issues with your recent order. We show that a full refund in the amount of $158.99 was issued back to your card on 2/14/2023. Please let us know if we can be of further assistance. 

      Best Regards, 

      **************

      Teleflora 

      Customer Answer

      Date: 03/16/2023

       
      Complaint: 19406368

      I am rejecting this response because: I want a $100 free trial to try out the business. I was already scammed and had to pay twice the amount to get flowers on Valentine's ***************************************************************

      Business Response

      Date: 03/29/2023

      Hello *****, I apologize at this time, we can not offer you a $100. credit as we have issued you a full refund of your order back to your credit card.

       

      Best Regards, 

      **************

      Teleflora 

    • Initial Complaint

      Date:02/14/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased on Sunday 2/12 for flowers to be delivered 2/13. I purchased the premium bouquet which was a considerable amount more than the standard with red and white roses making a flower shape. What I received was not at all what I ordered. I got flowers from the standard bouquet, and they were not arranged in the heart shaped orientation. I did not get any white roses. Also, it was a lesser number of red roses. The size of the bear was the same size as a small that I have gotten before, so even my upgrade for a larger product was not honored and I did not get any balloons which was another up-charge. I have ordered from this site 5 times in the past. As a repeated customer who has never complained, I thought they would offer me more assistance. Instead, they only gave me a 25% refund and said the order was filled. I am disappointed and feel discarded as a loyal customer. I have attached what was advertised and what I received.

      Business Response

      Date: 03/13/2023

      Hello ********, We apologize for the issues with your recent order. I have issued a full refund back to the card on file. Please allow **** business days for this to post back to your account. Please let us know if we can be of further assistance. 

      Best Regards, 

      **************

      Teleflora 

      Customer Answer

      Date: 03/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********************************************

    • Initial Complaint

      Date:02/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought flowers for my wife. Order # ********* When the flowers arrived they were different from what the photo looked like. The vase was completely wrong and the way it was decorated was different as well. The only right thing was the stuffed bear I also paid for. I contacted support and they only wanted to give a small partial refund of an almost $80 order.

      Business Response

      Date: 03/13/2023

      Hello ******, 

      I apologize for the issues with your recent order. I show that you were refunded in full for $75.72. This refund was issued back to Afterpay. You may need to contact them if you are not showing this refund. Please let us know if we can be of further assistance. 

      Best Regards, 

      **************

      Teleflora 

    • Initial Complaint

      Date:02/01/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a premium bouquet for my mother's 84th birthday. She is located in **********. Unfortunately I chose Teleflora without reading reviews first! When I saw a picture of the PREMIUM bouquet, I was appalled! I called their customer service and told them it was not what was ordered.(I understand not all flowers are available in all parts of the country). Their website says some flowers may have to be replaced with some different flowers. As long as my mom got the premium bouquet I was ok with that. She did not recieve what I ordered. They said they would give me 24 dollars back. I told them I would prefer if mom git the premium bouquet I ordered for her. They agreed to resend the flowers. Well... it took a couple days and she got an even smaller and uglier bouquet than the first one! I had already talked to their customer service 5 times in two days and I obviously got nowhere. Can you help get my $81.98 back ? I have seen so many of the same complaint on this website. The picture with measurements is what I ordered 2nd picture is what my mom recieved. My sister said the height was 12 inch. Half if which was vase and the width 14 inch. 2nd bouquet was 10 inch high and 10 wide with smaller vase. Still not the PREMIUM BOUQUET she should have received.

      Business Response

      Date: 03/13/2023

      Hello ******, I apologize for the issues with you recent order. I have issued a full refund back to the payment on file. While refunds are immediate on our end, they will however be credited back to your account at the discretion of your bank or credit card company. Please let us know if we can be of further assistance. 

      Best Regards, 

      **************

      Teleflora 

      Customer Answer

      Date: 03/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:01/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a floral shop owner and have Teleflora as a wire service. They sent me orders to fill over the holidays and then decided to not pay for them because they claimed they weren't delivered when they were. They owe me a total over $600 dollars. This is the biggest scam floral wire service in history. I want to be paid for the product I put out for them. They only pay us 50 percent of the order value to begin with.

      Business Response

      Date: 03/24/2023

      Hello *********, I apologize for the issues you are having. Please reach out to our customer service department at ************** for further assistance as they will have access to your account. 

      Best Regards, 

      **************

      Teleflora 

    • Initial Complaint

      Date:01/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flowers for a showing/funeral on 1/19/23 to be delivered on 1/20/23 ( Today) Since yesterday at 11:32 am the status had said sent to florists. I went to the online chat to confirm they would be delivered today. I have attached screen shots of the chat. I am not sure how they had been sent to the florists when the woman states they can't get a hold of them. As the conversation goes, part does not really make sense. As I was getting ready to type my next response to her it kicked me from the chat and said thank you for contacting us. There is no point of flowers getting there after today. I just want a refund for my money.

      Business Response

      Date: 01/25/2023

      Hello ***, I apologize for the issues with your order. While the florist has confirmed this was delivered to the flower room on 1/20 at 1:45 we have issued a full refund back to you. Please allow **** business days for this to post back to your account. Please let us know if we can be of further assistance.

      Best regards
      **************
      Teleflora

    • Initial Complaint

      Date:01/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've only place two orders with your company. The first order was prior to Christmas. I'm sure you can look it up on my account and see exactly what I'm talking about and for some unknown reason the order was canceled. I was first told one thing then I was told that it was because of the weather I live in the area there was no significant weather on the date that it was supposed to be delivered. You canceled it a week ahead of time you didn't do anything to make it right or make it up to me. Now I'm placing a new order thinking everybody deserves a second chance, and I pick my arrangement then whenever I type in the delivery date it more than doubled the cost of the arrangement could you please justify that to me or are you just trying to ***** me or trick your customer showing one price on the webpage and then whenever you type it in the date if you're not paying attention, you don't notice that you've more than doubled the cost for the exact same arrangement and now just as I was typing this I got an email saying you cancel this order because your system thought it was questionable. Let's see my credit card worked all the information matched all the information to the recipient was correct what exactly is questionable about ordering flowers. It's not a iPad. It's a flower arrangement. What is wrong with your company? **************** is just horrible and you do nothing to make it right

      Business Response

      Date: 01/25/2023

      Hello ******, I apologize for this issues with your recent order. A full refund was issued back to your card. It states on our website that due to Valentines day pricing will be different depending on the delivery date. Any order placed between Feb. 1st and Feb 16th will have the Valentines Day pricing. Please let us know if we can be of further assistance.

      Best Regards
      **************
      Teleflora

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ORDER # *********. We order flowers for a funeral and was guaranteed that they would be delivered for the service.However after staying on the phone with them all day the flowers were still not delivered.

      Business Response

      Date: 01/26/2023

      Hello *******,

      I am truly sorry your order did not arrive. I have looked at your order and show a refund in the amount of $119.36 was issued on 12/30/2022 and you should have gotten that by 01/06/2023. Again, I am extremely sorry your order was not delivered to the funeral. If you need further assitance please call us at **************.

      Besst regards,

      **********Teleflora

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