Complaints

This profile includes complaints for Teleflora's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Teleflora

  11444 W Olympic Blvd Fl 3 Los Angeles, CA 90064-1535

  
• 

  Teleflora Canada

  9 - 250 Shields Crt Markham, ON L3R 9W7

• 

  Teleflora

  3737 NW 34th Street Oklahoma City, OK 73112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deliver to:*********************** ********************************************************************* Deliver on:12/22/2022 Occasion Type:Birthday ORDER SUMMARY Order Number:806868159 Product ************ ************$44.99 Service Fee:$20.99 Taxes:$4.30 You Saved:$-4.50 Total Order:$65.78 Order was changed 5 different times to a different date.

  Business Response

  Date: 01/25/2023

  Hello ********** apologize for the issues with your order. We are only showing one charge for this amount The order was canceled before the charge settled with Fingerhut, therefore you should not see a charge or a refund for this amount. Please let us know if we can be of further assistance.
  
  Best Regards
  **************
  Teleflora

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 different bouquets for 3 different people on 12/21/2022. Only one bouquet was delivered on the date I requested which was today, 12/22/2022. The one that was delivered was a complete embarrassment and nothing like I ordered and I contacted them and they said they could only give me a 30% refund. I asked for the other two orders to be canceled and that is still pending. I contacted the florist thinking it was their fault but was told Teleflora only gives them 60% of what we pay and they go by the value of flowers. So you never get what you order. So I'm asking for a full refund of all 3 of my orders please.
  

  Business Response

  Date: 01/26/2023

  Business Response /* (1000, 5, 2023/01/24) */
  Hello *****, I apologize for the issues with your orders. I have issued a full refund back to your account. Please allow 2-10 business days for this to post. Please let us know if we can be of further assistance.
  
  Best Regards.
  Marcie S
  Teleflora
  
  
  Consumer Response /* (2000, 7, 2023/01/25) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thank you for the refund. I was very disappointed in the flowers my family received from me for a Christmas gift but this makes up for it.

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received email giving 30% off and order our annual keepsake Christmas *************************** Sweet Shoppe. I put in a later date for delivery closer to Christmas. I received an email a week or so later after being billed that my order was not available in my area. I called and order was cancelled telling me there was nothing they could do but send a different arrangement. The next day I called and asked if they could find and order for it is a tradition I had started giving to my father and I wanted to keep adding to the collection. I was told they could send it and the price was much higher. I placed the order again. I called back and after several times put on hold, I was connected to a supervisor who gave me the credit to the original price of the 1st order. Again, I have received an email saying I will not get the one selected, but it is shown in many stores for sale in my area but for a much higher price than my original order. I believe I should receive my order as selected, or I would consider it false advertising! I have yet to see a credit for the 1st order which was cancelled. But I have already been charged again the higher price without the credit told to me and sent in email. Attached are emails copied and pasted into word document. Expressed concern that emails look different, different phone numbers, names I do not recognized as who I spoke to, taking my credit info over phone, and not seeing in my teleflora.com web site my most recent order. I am a concerned! I have been a loyal customer. Please help me get my selected order! Please Deliver my selected order and correct my payment to the original order price whereas right now I have paid twice, and no credits as told!! And I can't spend all day on hold on the phone! There is time to make this order happen as it was placed early and there still is time and I believe availability near me but being denied my selection is questioned as to why? Again, please make this customer happy. It should not be a hard thing for Teleflora to do make the selected item delivery and correct the payment!

  Business Response

  Date: 01/10/2023

  Hello *********, I apologize for the issues with your order. I have issued a full refund back to your card. I have put in a request to have the keepsake sent from the warehouse. Please allow 6-8 weeks for shipping. Our calls do go through a router and will come up on caller ID as a ************** number. Please let ** know if we can be of further assistance.
  
  Best Regards,
  **************
  Teleflora

  Customer Answer

  Date: 01/10/2023

  case number is e9a09190-7c76-11ed-b304-0e63a05a1194. My original order for the Sweet Shoppe from Teleflora was the end of November using 30% coupon received by email. I feel I have been scammed by a once reputable company and now taunted. The phone number for the company does not match the calls I have received which have been many. I have many emails too which look different. web site and orders different. The customer service reps I have spoken to talk like they have a foreign language is questionable which were many. We had accepted we would not get the desired arrangement and I called to verify message and time of delivery. This was Friday around 2pm and I got an email after that call saying I had cancelled which I had not. I called back and spoke to a **** who told me if I up graded from standard to deluxe or premium, I would receive the original order(Sweet Shoppe). To upgrade $8.06 more to deluxe. We upgraded to premium. It was still showing in many stores in my area. It still shows at one local shop today. This could have been told to me in the original order would have saved a lot of hassle. Our delivery today is NOT the Sweet Shoppe and only has 5 roses which looks nothing like premium advertised. I have again been charged twice but have not received the refund of $89.86 Reference #: ********** but have been charged $105.91 Order Confirmation #:********** for premium which only has 5 roses. I would like a refund for both orders! I will accept the delivery received today a day late for FREE for my wasted time and trouble! Another resolution is to send the Sweet Shoppe as originally order. I am sad a tradition has ended. Unless someone can convince me otherwise. Please have a person contact me by phone to resolve. Home#************ - State name to leave message. Do not send generic calls or emails in response to complaint. Photos attached of the Premium delivery received; stress only 5 roses! Please, compare to other premium photos on web site; explain!
  
  See Attachment/File: Arrangement Photos.zip

  Customer Answer

  Date: 01/10/2023

  3rd and final report. See attachment
  See Attachment/File: ******** BBB complaint.docx

  Customer Answer

  Date: 01/23/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I was sent an offer in email from Teleflora for 30% off. Original cost $63.11. I received phone calls and email saying my selected order of sweet shoppe was not available, but it was. I did get the desired arrangement by calling directly a listed Teleflora shop and I paid $115.46. Also, the correct order was delivered after the desired date. It was right to refund an incorrect delivery, and I thank you for that. But I am still out time lost getting this delivery correct and without 30% off AND after the desired date! I suggest/request refunding 30% from what I paid a listed Teleflora shop who did make the delivery correct OR refund $52.35 to honor the original order with coupon. Otherwise, I believe consumers should see a report of the fraud I experienced from Teleflora.

  Business Response

  Date: 01/30/2023

  Hello *********,
  
  Thank you for responding. We are not sure what it is you are seeking. Both orders were refunded in full and the keepsake is being sent to your recipients from our warehouse. We are looking forward to assisting you with this.
  
  Best regards,
  
  ********** Teleflora

  Customer Answer

  Date: 01/31/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  To whom it may concern at Teleflora: What I am seeking is the original coupon I received by email honored! Otherwise, it is fraud! The original order cost $63.11. 3 orders thru YOUR customer service and I felt taunted by customer service! I did purchase by calling directly a listed Teleflora florist and showed the difference in photos! I purchased the sweet shop bouquet for $115.46. The difference is a lot of wasted time by me getting the sweet shoppe bouquet, and after the date, and a dollar difference of $52.35. Please refund to me $52.35.

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ******* for my brothers funeral from this business online. The flowers that were delivered looked nothing like what I ordered. I contacted the company and demanded to be refunded. I was offered a $40 discount in the price.

  Business Response

  Date: 01/18/2023

  Hello ****, My deepest sympathy's for the loss of you brother. I apology for this issues with your order. I have issued a full refund on both order. Please let us know if we can be of further assistance.
  
  Best Regards
  **************
  Teleflora

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/6 I ordered 2 flower arrangements from Teleflora using my Finger hut credit payment option,to be delivered to two separate addresses. Order #XXXXXXXXX and Order #XXXXXXXXX. According to bot Finger hut and Teleflora, I was to get a 10% discounts on both orders upon check out. I ordered both premium arrangements @ 89.99. I got no discounts. I called teleflora to find out why, they said I needed a code,which I submitted,and was told they had taken the discounts and updated the correct price. They never did this. The bills reflect the same price. Next while I'm on the phone, I seen on the website, that they are offering the exact arrangements I'm ordering for$59.99 and 15% discounts. I was never offered the sale price for either order,but I was charged an additional $19.99 per arrangement for fees. Next, I ordered the premium arrangements, and order #XXXXXXXXX looked like the standard arrangement, very small,and not at all the large premium one I ordered according to the photo I was sent. The other order XXXXXXXXX was bigger then the first order,but was missing some of the pieces. I have emailedTeleflora repeatedly,and get no response. I have contacted Finger hut who I was charged in total $233,and their response was contact Teleflora. I feel like I've gotten the run around here from both companies.

  Business Response

  Date: 02/01/2023

  Business Response /* (1000, 5, 2023/01/18) */
  Hello ******, I show on order********** and ********* that we refunded $9.00 for the discount code. The refund was issued before the total charge settled with Fingerhut, therefore you should only see the charge of 107.96 and $108.68 for these order.
  
  
  Consumer Response /* (3000, 7, 2023/01/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  My *************** bill shows no discount was made. Secondly, they never explained or answered why while I was talking to the teleflora rep, I was not offered the discount or the sales price, when the order hadn't even been processed at that time. Thirdly, they did not address that I was charged for 2 premium arrangements, and clearly they were not premium, and lastly,they did not offer any kind of a settlement. I think I should get some sort of compensation for the sales prices I was not given, and the additional 15% discount. I paid $89.99 for 2 when they were selling them for $59.99 each and 15% off the entire order.
  Also, They stopped Communications with me, and when I go into their website, my account shows I haven't ordered anything in 18 months!! Clearly I ordered because they are answering this claim,with order #'s.
  I feel they did not treat me fairly all the way around.
  
  
  Business Response /* (4000, 9, 2023/01/30) */
  Hello ******,
  
  I am truly sorry you are having issues with your refund. On order XXXXXXXXXX the complete charge after the discount is $107.96. I have issued a 30% refund on this one in the amount of $32.39. Fingerhut will reflect this on their next billing statement. For the issues with the previous discount, you will have to contact Fingerhut. Once we refund the money it leaves our accounts. On order XXXXXXXXXX, I have issued a 30% refund as well in the amount of $32.60. I do show the discount was refunded as well. The sale price you see on Fingerhut's website, you would have to order online to get that pricing. We have no way of changing a product price. I hope this clears up any questions, but if you need anything further please reach out.
  
  Best regards,
  
  ****************
  
  
  Consumer Response /* (2000, 11, 2023/01/31) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I believe the refunds on each order are fair. Of course now I have to see that Fingerhut actually applies the discounts,but I am satisfied that Teleflora has tried to correct my issues.

• Initial Complaint

  Date:12/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered their "Deck the Halls" Christmas tree, upgraded to "Premium", and instead received a non-Christmas holiday themed floral arrangement that did not appear to be the Premium. It was the old "bait and switch". Switch for the worse. Fraudulent to post a picture to attract you into buying, and send something entirely different. Had I known I could NOT get the Christmas tree, I would not have ordered from them (I think they know that). Feeling cheated and deceived. Don't want this to happen to someone else. They blew my surprise to my two 80+ year old parents. I got a refund - but it's not what I wanted. I wanted two **************************************** their home for the holidays. The first picture is what I ordered, 2nd is what my parents got. How would you feel? These flowers are not even a Christmas theme, and they are going to die by Christmas. I would like Teleflora to deliver on their promises and stop these deceptive practices. This is not OK. They should deliver what was ordered. I'm happy to pay for it - I just want what I requested.

  Business Response

  Date: 01/16/2023

  Hello *****, I apologize for the issues with your order. I have issued a full refund back to your card. Please allow **** business days for this to post. Please let us know if we can be of further assistance.
  Best Regards,
  **************
  Teleflora

• Initial Complaint

  Date:12/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a centerpiece that was delivered on Monday 11/21. By Thursday Thanksgiving all of the roses were dead and the other flowers were wilting. Needless to say they weren't used. I was promised a full refund but instead I was refunded 30%. I called many times and can never get a supervisor on the phone to resolve this issue. I want a full refund and will never use Teleflora again. My review is F.

  Business Response

  Date: 01/16/2023

  Hello *******, I apologize for the issues with your order. I have issued a full refund back to your card. Please allow **** business days for this to post. Please let us know if we can be of further assistance.
  
  Best Regards,
  **************
  Teleflora

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 19, 2022, I placed an order with Teleflora: Order Confirmation #:XXXXXXXXXX
  It was to be delivered that afternoon. I spoke with the intended recipient on Nov. 26/22: it was never delivered. I emailed Teleflora and received this reply:
  
  Hello ****,
  Thank you so much for contacting Teleflora.
  I have contacted the florist, and she said it was delivered on 11/19 at the front desk.
  It has been a pleasure to assist you. If you have any other questions or concerns, please don't hesitate to contact us.
  ******* ***
  Teleflora
  
  The intended recipient checked with the concierge who was working that afternoon: there was no such delivery.
  I have all of the details in emails.
  Thank you.
  **** ******
  
  
  Order Confirmation #:XXXXXXXXXX
  Item 1: ******* ******** Beautiful in Blue PM Qty: 1 @ ****** = ******
  
  Service Fee: ******
  Tax: *****
  Order Total: ****** (USD)
  
  City, St Zip: ********* ** *** ***
  
  Delivery Date: **********

  Business Response

  Date: 01/17/2023

  Business Response /* (1000, 5, 2023/01/10) */
  Hello ****, we apologize for the issues with your order. We have issued a full refund back to your card. Please allow 2-10 business days for this to post. Please let us know if we can be of further assistance.
  Best Regards,
  ********
  Teleflora
  
  
  Consumer Response /* (2000, 7, 2023/01/16) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I was disappointed with the business's initial response but the **********************'s involvement prompted a satisfactory conclusion.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a floral arrangement delivery ********************************* I received an email confirmation that it was delivered. The patient (********) did not receive it and while still ****, went to seek out the arrangement but no one knew about it. The next day, her boyfriend went searching for it and it was found. They took a pic since they knew it
  would give me relief and to my disbelief, it looked nothing like the picture, in fact it was missing the vase!!! The floral vase arrangement was a hand held bouquet and missing a lot of the flowers that were pictured. **************** apologized and offered a 30% discount. Unacceptable. Hadn't my niece send a pic, I would have never known that I paid for a deluxe arrangement and got something completely different. I'm seeking a FULL REFUND. How embarrassing it is to have that delivered when she could've gotten something similar from the supermarket down the street.

  Business Response

  Date: 01/17/2023

  Business Response /* (1000, 5, 2023/01/10) */
  hello ****, I apologize for the issues with your order. I have issued a full refund back to your card. Please allow 2-10 business days for this to post. Please let us know if we can be of further assistance.
  
  Best Regards,
  ********
  Teleflora
  
  
  Consumer Response /* (2000, 7, 2023/01/16) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept the full refund as requested in my original complaint. I wouldn't have accepted anything less than a full refund. I am satisfied with this action and thank you**** for following up on this matter.

• Initial Complaint

  Date:11/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received flowers from Telefora, that looked nothing like what they were selling for Veterans Day. They only offered my boyfriend a 50% refund. It needs to be a full refund. He paid over $93 for flowers that were unhealthy and looked nothing like was advertised. This company seems like a scam.
  

  Business Response

  Date: 12/05/2022

  Business Response /* (1000, 5, 2022/11/17) */
  Hello **********, I apologize for the issues with your recent order. Unfortunately we can only speak with the sender. Please have the sender contact us for further assistance. We look forward to hearing from him.
  
  Best regards,
  Marcie S
  Teleflora