Complaints

This profile includes complaints for Teleflora's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Teleflora

  11444 W Olympic Blvd Fl 3 Los Angeles, CA 90064-1535

  
• 

  Teleflora Canada

  9 - 250 Shields Crt Markham, ON L3R 9W7

• 

  Teleflora

  3737 NW 34th Street Oklahoma City, OK 73112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 19, at approximately 10:30 AM, I ordered via Teleflora an arrangement, THE PEACEFUL CLOUDS, bouquet. It was to be delivered that day. I recd a speedy confirmation that my card was charged. At 5:33 PM I emailed customer service advising that I had not recd a confirmation regarding delivery. At 5:38 PM ****** *., a Teleflora **** advised me that the florist had sent an automated delivery confirmation that delivery was made at 6 PM and signed for by (no identifying name, just elipsis). Even though this supposed signed for delivery was for 6PM and we are communicating at 5:33PM (time traveler??) I went along with the farce and asked for a copy to be sent to me. I was advised that due to automation, a copy could not be provided. I exchanged emails with Teleflora until 9:35PM. On 3/20, I contacted the funeral home and asked for the records for 3/19, in the *********** be checked. I was advised that on 3/19 TWO arrangements had been received for the deceased. The last one was received at 11:15 AM. Clearly something is amiss with Teleflora. WARNING TO OTHERS: USE your local florist, convenience can cost!

  Business Response

  Date: 03/26/2025

  Hello *****, we deeply apologize for the trouble and heartache this situation has caused. We work with local florists to deliver your order. For the trouble, we have provided a full refund. You will receive this to your original form of payment in 2-10 business days or by 4/9/2025. If we can further assist you, please reach out to us by phone at *************, by email at ************************************************************************ or by chat. Again, we are so very sorry for the trouble and also for your loss. Kindest regards, ******** *., Teleflora

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Loris Blue

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sympathy bouquet for a friend and when it arrived she posted it on social media and I was appalled a how wilted the flowers were. The center flower was terrible and it was embarrassing. I cant believe they even sent that to someone. I want my money back!! and not a credit either as I don't order flowers regularly!! This was over $60 and it looked like a dollar store bouquet!!

  Business Response

  Date: 03/21/2025

  Hello ******, we apologize for the embarrassment and trouble this may have caused. We pride ourselves in customer satisfaction, and this time we fell way short. I have issued you a future discount and a full refund on your order. You should receive an email confirming both. If you have any further questions or concerns, please feel free to reach out to us at any time by phone at *************, by email at ************************************************************************ or by chat. Again, please accept our sincerest apologies for your order. We hope you have a nice rest of your day and wish you nothing but the best. ******** *., Teleflora 

• Initial Complaint

  Date:03/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two orders on Teleflora for their towering ficus which is a Benjamina ficus in the photos. Exactly what I wanted. The order was placed for my father and another for my aunt after my grandmother passed away the previous evening. They were set to deliver today. I was pleased with the speed. Then I got a photo of what had been delivered to my father. It was not the same item. Not even close. I called customer service and relayed the issue. And immediately I was told they can no longer guarantee the exact same arrangement would be delivered from what is ordered. arrangement? I didnt order flowers here. I ordered two trees. I expected two trees or someone getting back to me to say sorry they didnt have any. They offered me a refund for the one order but refused to on the second one which as of this writing has not quite been delivered yet today. So I anticipate having to call them a second time. I asked for a redelivery of the correct item and they said they could not make a redeemer this late in the afternoon (they stop at 2pm. Its 2:36 local time right this second as Im writing). I was incensed. I cant believe they delivered such poor service as that. The refund is the only thing they extended. They made no attempt to solicit future business from me with any offers of discounts for future orders or anything. ********! Insulting! Not to mention an enormous waste of my time and a major personal embarrassment. Never again. Avoiding this one and all other companies like them in the future. Wide birth!

  Business Response

  Date: 03/14/2025

  Hello *****, 

  I apologize for the inconvenience. I show that the order that you called about was refunded in full and a 30% future discount code was emailed to address on file. The other order I show wasn't delivered yet when we spoke to you, but it was delivered at 3:25 pm. If you have any further questions, please reach out to us at **************. 

   

  Thank you, 

  Erika 

  Teleflora 

• Initial Complaint

  Date:03/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a plant for an employee who's son passed away. Teleflora had pictures of what was sent. The item that was received was about a quarter of the size and did not look anything like the picture of what I ordered. They also charged me for this large plant of ******. They are ripping people off and taking advantage of people who are grieving.

  Business Response

  Date: 03/10/2025

  Hello ******,
  
  We sincerely apologize for any inconvenience our Teleflora service may have caused you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By March 21, 2025, or between 210 business days, you should have a complete refund in the sum of $103.24 back onto the original payment method that you used. Kindly reach out to us at ************** in case you need any more help. We value your business and look forward to speaking with you.
  
  
  Regards,
  ********* *. 
  Teleflora 

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attached photos what what I ordered (premium) versus what was received. And I was charged $69.

  Business Response

  Date: 03/10/2025

  Hello Tori,
  
  We sincerely apologize for any inconvenience our Teleflora service may have caused you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By March 21, 2025, or between 210 business days, you should have a complete refund in the sum of $68.46 back onto the original payment method that you used. Please check your email for a 50%future discount that is valid for the next six months.  Kindly reach out to us at ************** in case you need any more help. We value your business and look forward to speaking with you.
  
  
  Regards,
  ********* *. 
  Teleflora 

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23034438
  
  Although I accept the refund, I think there are internal processes that need to be made better. The flowers were not what I ordered, not a single flower in the bouquet was the same as what I ordered, it was so much smaller than a premium bouquet should be, and later that same day I was called and notified that you were unable to make my deliver. After already delivering. There are serious problems within your business. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 03/18/2025

  Hello,

  My sincerest apologies for the issues you experienced using our services. I have reviewed your order and issued a Complimentary re-delivery with a different florist for Thursday 3/21. We hope to provide you with the Teleflora quality you deserve. If you have any questions or concerns, please don't hesitate to contact **************** at **************. For reference, this re-delivery order number is **********.

   

  Sincerely,

  ********* *.

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23034438
  
  I am rejecting this response because I do not want a re-delivery. Are you even reading these messages. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over charged delivery fees on two separate orders

  Business Response

  Date: 02/28/2025

  Hello ****,
  
  We sincerely apologize for any inconvenience our Teleflora service may have caused you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By March 14, 2025, or between 210 business days, you should have a refund in the sum of $29.45 back onto the original payment method that you used.  Kindly reach out to us at ************** in case you need any more help. We value your business and look forward to speaking with you.
  
  
  Regards,
  ********* *. 
  Teleflora 

• Initial Complaint

  Date:02/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The premium Be My Love Bouquet with Red Roses bouquet of flowers I received is much, much smaller than what I **** The arrangement didn't even look nice and was sloppy. I also received a clear vase rather than a red, that was also advertised. I thought I was sending my wife a professional arrangement and she received something that could have come from ********I tried contacting customer service, but all that was available was sending an email through their site, but once I pressed "send email" all that is shown is "FORBIDDEN REQUES". Which means i have no way of getting this resolved through the company.

  Business Response

  Date: 02/25/2025

  Hello *******, 

  I apologize for the inconvenience. A full refund has been issued back to the original payment method. Please allow 2-10 business days for your financial institution to post this to your account. If you need any further assistance, please don't hesitate to reach out to us at **************.

  Thank you, 

  *****

  Teleflora

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate the quick and generous response.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my contract with teleflora with their timelines required, and Im being charged for remaining months left on said contract for $4300.00. I did no business with them and did not use their floral wire system during time Im being charged for. Im a small business, floral shop, and can not afford to pay any more money to this company

  Business Response

  Date: 02/24/2025

  Hello ********, 

  The information provided is preventing us from finding the account, and therefore, without further information, our reply will be impossible. We recommend that this complaint and all future complaints lodged by a florist regarding Teleflora, contain a Teleflora Code number, or a Shop name and city and state. 

   

  Thank you, 

  Erika 
  

  Teleflora

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a specific bouquet for my mother for Valentines Day and the order was incorrect, missing items and NOT delivered until the next day. I paid additional money and a tip for my order to be delivered on time, February 14th. I was not contacted by anyone from Teleflora regrading any substitutions or delays. I did a chat with customer services and was told to call a number that routed me to a voicemail to leave a message. No one has bothered to contact me to discuss my order and their error and lack of customer service.

  Business Response

  Date: 02/24/2025

  Hello *******, 

  I apologize for the inconvenience this may have caused you. I have reviewed your order and can confirm a full refund was issued on 2/15/25. Please allow 2-10 business days for this to reflect into your account or by 3/10/25.

  Thank you, 

  Erika 
  

  Teleflora

• Initial Complaint

  Date:02/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ********** Telefora charged me a surgarge to gurantee my flowered be delivered by 1 PM. They were not and when I reached out they said opps, we don't actually do delivery by 1 PM it is 7 PM and there's nothing we can do. This is bait and switch and they were hoping I didn't complain and they could keep this surcharge even though they had NO INTENT to deliver by 1PM. Terrible business!

  Business Response

  Date: 02/24/2025

  Hello *******, 

   

  I apologize for the inconvenience this has caused for you. I have reviewed your order and can confirm a full refund was issued, at your request, on 2/15/25. Please allow 2-10 business days for this refund to reflect into your account or by 3/4/25. Please don't hesitate to contact us at ************** if we can be of any further assistance. 

  Thank you, 

  *****

  Teleflora