Complaints

This profile includes complaints for Teleflora's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Teleflora has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Teleflora

  11444 W Olympic Blvd Fl 3 Los Angeles, CA 90064-1535

  
• 

  Teleflora Canada

  9 - 250 Shields Crt Markham, ON L3R 9W7

• 

  Teleflora

  3737 NW 34th Street Oklahoma City, OK 73112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/13/24 ordered 2 arrangement order #********* order #********* two premium arrangement that I paid over $100 each for (including tax and delivery) They were both for premium. Trees with lots of losses. Nice and full & beautiful. What they got was two low arrangement t in and ornament mostly greens. One of the arrangement had like 3 flowers 1 rose 2 carnations. Not worth the $100 each that i paid. I called and complained. The did refund 30% with a future 30% discount but I am never going to buy from them again. I want a full refund on both cause they both looked horrible.

  Business Response

  Date: 01/09/2025

  Hello ********, 

  I apologize for the inconvenience this has caused for you. I have issued a full refund back to the original form of payment on both of the orders you had delivered on 12/13/24. Please allow 2-10 business days for this to reflect in your account. 

   

  Thank you, 

  Erika 

  Teleflora

• Initial Complaint

  Date:01/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a holiday arrangement, the PREMIUM ALL IS BRIGHT,which shows at least 12 roses, 3 candles, and multiple bundles of decorative ornaments. on 12/19/24, the recipient received an arrangements of greens with 3 carnations and two candles. I spent $81 in total on this arrangement. I specifically ordered this arrangement because the recipient loves red roses and hosts a large holiday meal. This would have been a great centerpiece. Unfortunately, what was received was abysmal. 3 carnations. I tried to contact **************** on my phone and on a computer 5 times and the request could not go through, I was receiving a 'Forbidden Request' error every time. I was able to reach a **************** agent via chat, and I requested a refund AND the correct items to be delivered. They offered me 30% refund. I denied. Unacceptable offer. I asked for a complete refund AND the proper arrangement sent to her today. They only offered a refund. They would not provide the name of the florist so I could order a replacement either. So I still did not end up with the product I ordered. And was unable to contact anyone to have a replacement sent to the recipient.

  Business Response

  Date: 01/08/2025

  Hello ********,
  
  We sincerely apologize for any inconvenience our Teleflora service may have given you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By January 6, 2025, or between 210 business days, you should have a complete refund in the sum of $81.85 back onto the original payment method that you used. Please check your email for a 30% future discount that is valid for the next six months.  Kindly reach out to us at ************** in case you need any more help. We value your business and look forward to speaking with you.
  
  
  Regards,
  ********* *. 
  
  Teleflora 

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order flower for a funeral in ***** throw the funeral website that have a link to Teleflora. The flower was not delivered to the funeral. The funeral was Sunday 22nd December, and I sent to the funeral home as the web site indicated to the funeral home. I was contacted by Teleflora because the funeral home gives them another address for the funeral. **************** advises me the flower were going to be send on Sunday to the Church were the funeral held. After 4 days (Thursday 26 December) **************** contact me asking if I want a refund because the flowers were not sent on Sunday. Given the emotional significance of this occasion, the failure to deliver the flowers is unacceptable. I want with this email to make other consumers aware of the bad practices of this company in such a difficult time.

  Business Response

  Date: 01/03/2025

  Hello *******,
  
  We sincerely apologize for any inconvenience our Teleflora service may have given you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By January *******, or between 210 business days, you should have refund back to the original payment method that you used. Kindly reach out to us at ************** in case you need any more help. We value your business and look forward to speaking with you.
  
  
  Regards,
  ********* *.
  
  Teleflora

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company sends several promotional emails a day. When you go to the unsubscribe it says one moment and then never continues. Ive seen several complaints on this. Ive contacted customer ********************** several times and they refuse to unsubscribe from their emails.

  Business Response

  Date: 01/03/2025

  Hello ******,
  
  We sincerely apologize for any inconvenience our Teleflora service may have given you. We have successfully removed the email address ******************************** from our system. Please allow a few days for this to take place. Kindly reach out to us at ************** in case you need any more help. We value your business and look forward to speaking with you.
  
  
  Regards,
  ********* *. 
  
  Teleflora 

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple attempts to be removed from texting spam have been ignored or failed. Receive nearly daily text ads from them despite blocking and reporting.

  Business Response

  Date: 01/02/2025

  Hello ****, We apologize for the trouble and inconvenience this has caused. If you have not, please text "STOP" to the last text message you have received. This should stop any further text messages. Thank you for reaching out, and if this does not work or you have any further concerns, please contact us at ************** or at ************************************************************************ We hope you have a wonderful New Year. ******** *., Teleflora

• Initial Complaint

  Date:01/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have included the original receipt for the flower bouquet ordered. I have a photo of what the recipient received. I have a an email with a small adjustment. I ordered flowers on 12/18/24. The delivery was done on 12/19/24 as per order. The difference from the picture of the original order and what was delivered was totally inaccurate from the initial picture. I feel I was scammed and want a total refund for this order.Thank you,***** *****

  Business Response

  Date: 01/02/2025

  Hello *****,
  
  We sincerely apologize for any inconvenience our Teleflora service may have given you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By January 16, 2025, or between 210 business days, you should have a complete refund in the sum of $79.66 back onto the original payment method that you used. Please check your email for a 30% future discount that is valid for the next six months. Kindly reach out to us at ************** in case you need any more help. We value your business and look forward to speaking with you.
  
  
  Regards,
  ********* *. 
  
  Teleflora 

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  THANK YOU SO MUCH!!!!
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:12/30/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order History > Order Details Order Date: December 18, 2024 at 09:34pm Order Number: ********* To Be Delivered 12/24/2024 To:*** ******** *************************************************************************************************** ************** Christmas Wishes Centerpiece (Premium)$84.99 Item: #T127-1C TIP$10.84 Service Fee$22.99 Promotional Savings-$12.75 Tax$5.20 Subtotal$111.27 A picture is attached of what is shown on their web site of what the arrangement is portrayed to be and what was actually delivered.I believe that this is a deceptive practice intentionally done to bait and switch for a sale.

  Business Response

  Date: 12/30/2024

  Hello ******, 

  I apologize you were not satisfied with the substitution provided.  I have issued a full refund back to the original form of payment. Please allow 2-10 days for this to process or no later than 1/14/25.

  Please don't hesitate to reach out to us if you have any further complaints or concerns. We can be reached at **************.

  Thank you, 

  *****

  Teleflora

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for your efforts to resolve the dispute that I had. I very much appreciate the work you do on behalf of consumers.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:12/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the flowers with a box of chocolate to the hospital. The recipient called me and let me know that the chocolate was missing. I called the company and I asked could it be able to deliver a box of chocolate to the hospital and they said it already issued me the credit back. They did not even give me any choice. This was their mistake and they should ask the customer what he/she wants to make it up??? I just want them to deliver a box of chocolate to the recipient. I will not order anything from this company again specially in Holiday Season. I want to send something special to appreciate the Doctor to help my mom go through the cancer treatments. How hard is it to redeliver the missing a box of chocolate that they made the mistake???

  Business Response

  Date: 12/16/2024

  Thank you for bringing your concerns to our attention, and we sincerely apologize for any disappointment caused by the situation with your recent order. Unfortunately, we are unable to deliver the chocolate portion of your order, as it is not available to our delivering florist at this time. We are truly sorry for the inconvenience this may have caused. A refund for the chocolate portion of your order has been issued. Please allow your financial institution 2-10 business days to reflect the refund.
  
  We understand how important this was to you and deeply regret any inconvenience caused. Please know that we take situations like this seriously and strive to ensure a positive experience for all of our customers. Thank you for your understanding, and we appreciate the opportunity to serve you.

  Sincerely,
  ***** L
  *************

• Initial Complaint

  Date:12/16/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The flowers delivered were Not the flowers advertised and look nothing like the arrangement I chose. I ordered pine and greens "all is bright" premium item T114-1C. This includes 3 candles for a table center piece. The piece sent had no pine and evergreen and no candles. It was smaller than what was advertised and completely different. I was disappointed in the false advertising done by teleflora. For the money I spent I expect it to be what I ordered. This is unacceptable! **************** was no help.

  Business Response

  Date: 12/16/2024

  Hello ****!
  
  I extend my sincerest apologies for the arrangement delivered. Our commitment is to provide the finest floral arrangements possible, and we deeply regret that we fell short of your expectations and proper customer service.
  
  For this inconvenience, I have processed a full refund back to your original payment method. Please allow 2-10 business days for your financial institution to reflect this on your statement. 
  
  It has been my pleasure to assist you.  If you have any further concerns or questions, please don't hesitate to contact us at at your convenience at **************. We appreciate you as a customer and hope you will allow us the opportunity to serve you in the future.
  
  Sincerely, 
  ***** L
  Teleflora.com
  
  

  Customer Answer

  Date: 12/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:12/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an arrangement online with Teleflora.com to be delivered to **************************************************************************** on December 13, 2024, and paid and extra fee for the arrangement to be delivered before 1pm (est). At 1:08pm (est) I called customer service due the having no delivery confirmation by 1pm. I told I would be refunded $15. At 1:39pm (CST) I received a delivery confirmation stating the arrangement was hand delivered. I called my sister in law at 3:10pm(CST) to see if she liked the flowers and not arrangement had been delivered. She had not received anything and had been home all day. I called Teleflora customer service back and told them about the problem. The customer service representative said to me that the florist will send a delivery confirmation if the driver is not going to make it back before the shop closes. I told her that I did not believe with all the technology available that they could not send a real time confirmation. The representative apologized and said if the arrangement was not delivered by 7pm(EST) to call them back. I have too many items delivered from too many places and received delivery confirmations in real time to believe that Teleflora cannot do better business than this.

  Business Response

  Date: 12/16/2024

  Hello LaVentrice, 

  I apologize for the inconvenience. I have reviewed your order, and I show a full refund was issued on 12/13/24 at your request, when we spoke with you at 6:54 pm. Please allow 2-10 business days for your refund to fully process or no later than 12/27/24.

   

  Thank you, 

  Erika 
  Teleflora

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22685044
  
  I am rejecting this response because:
  This was a birthday gift. Im a poor working woman and I would like to use the money to purchase my sister in law an actual gift since Teleflora messed this one up. Therefore I need the money before December 27, 2024. It doesnt take 2 to 10 days to remove the money from my account, it was taken immediately. So why should it take 2 to 10 days to give it back?
  Sincerely,
  
  ********** *****

  Business Response

  Date: 12/26/2024

  Hello ***********, 

  We are truly sorry for the problems with your floral gift. Our aim is to offer exceptional service to all our customers, and we deeply regret not meeting your expectations with this order.

  I can confirm that a full refund was issued back to your original form of payment on 12/13/24 for order number **********. However, once a refund is initiated, it can take a few business days for the funds to appear in your account due to the processing time required by your bank or financial institution, which includes verifying the transaction and transferring the money electronically.

  We sincerely appreciate your understanding with this matter. If we can assist you with any questions or concerns, please reach out to us at ************** or by chatting with us at Teleflora.com. We are always happy to help.

   

  Happy Holidays,
  ***** L
  Teleflora.com