Complaints

This profile includes complaints for Teleflora's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Teleflora

  11444 W Olympic Blvd Fl 3 Los Angeles, CA 90064-1535

  
• 

  Teleflora Canada

  9 - 250 Shields Crt Markham, ON L3R 9W7

• 

  Teleflora

  3737 NW 34th Street Oklahoma City, OK 73112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS WAS FOR MY GRANDMOTHER'S VIEWING AND FUNERAL. What I ordered vs. what was delivered.I called and emailed them (right before receiving folks for the viewing) and they only credited me about 30 bucks and gave me a coupon for my next delivery. I asked them to please just deliver what I paid for. They wouldn't. A year later and they keep telling my credit card company that I was satisfied with their solution and that based on their company terms/policy, I shouldn't be able to dispute their charge on my credit card. So $113 bucks was placed back on my card since they keep lying. Very lovely of them, especially considering this was for someone's death.I have pictures

  Business Response

  Date: 12/16/2024

  Hello ********, 

  I have reviewed your order and show that you requested a redelivery of your arrangement on 9/12/23 after a partial refund was issued when you emailed us about the quality of the arrangement that was received. We responded to your request for redelivery asking that you give us a call but no follow up was received. I apologize for the inconvenience. Please reach out to us at ************** if we can be of any further assistance.

   

  Kind regards, 

  Erika 

  Teleflora

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22671959
  
  I am rejecting this response because: the recollection of our correspondence is incorrect. I asked for the correct arrangement to be delivered BEFORE they ever gave me a partial credit. The arrangement that was delivered to my grandmothers FUNERAL was low quality and very small compared to the largest selection that I purchased. 
  Ive been given the runaround for a year. All that I ask for it a refund of the money I paid. 
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 12/26/2024

  Hello,

  I reviewed the transaction history for this order and your credit card company has refunded you in full, there is a charge back on the charge. There are no further actions that we can take, especially since this order was from September of last year. We document all contact we have with customers with detailed notes. Our sincere apologies for the inconvenience using our services.

  Thank you,

  ********* *.

  Teleflora

  Customer Answer

  Date: 12/30/2024

   
  Better Business Bureau:
  
  The only thing I want to add is that, yes, my credit card company refunded me but thats assuming Teleflora doesnt deny the refund again.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:12/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered a flower service with teleflora on 11/24 for my daughter's 50th birthday to be delivered on the ***************. The order was day late, and the flowers were delivered on the 7th evening, not only that it was completely wrong order. I have attached an order details as well as a photo of the product that was expected along with the balloons and the actual flowers that were received no balloons and some old dry evergreen. As a result, my daughter did not ger her gift on the 6th of December for her jubilee birthday. This needs to be rectified and my daughter needs to get the order that was placed originally.

  Business Response

  Date: 12/12/2024

  Hello *****, 

  I apologize for the inconvenience. I show the order was refunded in full on 12/7/24, please allow 2-10 business day for this to reflect back into your account or by 12/20/24. Please feel free to reach out to us if you have any more concerns. We can be reached at **************. 

   

  Thank you, 

  Erika 

  Teleflora

• Initial Complaint

  Date:12/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-02-24 ordered flowers and paid $104.80 via ****** to be delivered overnight for friends birthday from Beautiful Flowers listed as a local florists in ****************, ** Flowers were never delivered and when I called Beautiful Flowers a woman answered with hello and then said she needed to get to computer and would call me back. I never heard back and left several voice mails. Website includes a Teleflora logo. Website: *************************

  Business Response

  Date: 12/12/2024

  Dear ***** *********,

  Thank you for reaching out to us and sharing your concerns. Were sorry to hear about the issues you experienced with your floral order and understand how disappointing this must have been.

  After reviewing your concern, it appears that the order was placed directly with an independent local florist. As Teleflora.com was not involved, we kindly ask that you direct your concerns to the local florist where the order was placed. Unfortunately, we do not have access to any details regarding this order and are unable to assist in resolving the matter.

  We would also like to kindly request that you reconsider your BBB complaint and redirect it to the appropriate business that received your order. This will ensure your concerns are addressed by the right party who can best assist you.

  If there is anything else we can help with or clarify, please dont hesitate to let us know.
  

  Sincerely,
  ***** *.
  Teleflora.com
  **************

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22646420
  
  I am rejecting this response because i have reached out to the local Teleflora business, Beautiful Flowers multiple times and they have not responded.  Beautiful Flowers includes the Teleflora logo on their websites and promotes their association with the National Teleflora chain.  Teleflora has a responsibilty for customer satisfaction and delivery of services rendered from local Teleflora affiliates that advertise their association with Teleflora.   

  Thank you, 
  

  ***** Mac Millan 

   

   

   

   

   

   

   

   

   

  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 12/26/2024

  Dear ***** *********,
  Thank you for reaching out to us and sharing your concerns. I do apologize about the issues you experienced with your floral order and understand how disappointing this must have been.
  After reviewing your concern, it appears that the order was placed directly with an independent local florist. As Teleflora.com was not involved, we kindly ask that you direct your concerns to the local florist where the order was placed. Unfortunately, we do not have access to any details regarding this order and are unable to assist in resolving the matter.
  We would also like to kindly request that you reconsider your BBB complaint and redirect it to the appropriate business that received your order. This will ensure your concerns are addressed by the right party who can best assist you.
  If there is anything else we can help with or clarify, please dont hesitate to let us know.
  
  Kind regards,
  ******* *.
  Teleflora
  **************

• Initial Complaint

  Date:11/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers from Teleflora , they were not delivered when promised..I called to ask why, they were extremely rude and my daughter did not get flowers for her birthdaywhat a terrible company..something needs to be done about them

  Business Response

  Date: 11/22/2024

  Dear *****,

  Thank you for reaching out to us. I sincerely apologize if our customer service did not meet your expectations. At Teleflora, we strive to provide exceptional care to every customer, and I deeply regret that we fell short with your recent experience.
  

  I attempted to reach you by phone but was unsuccessful. However, I want to reassure you that a full refund has been issued to your original form of payment as of 11/15/24. Please allow 210 business days for your financial institution to process the refund, which should be reflected no later than 11/29/24.
  

  If theres anything else I can do to assist you or if you have further questions, please dont hesitate to contact us. You can reach us at ************** or use our chat feature on Teleflora.com by clicking "Need Help?" at the top of the page. Thank you for giving us the opportunity to make this right. I look forward to assisting you further if needed.

  Warm regards,
  ***** L
  Teleflora.com

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally file a complaint against Teleflora for conducting a hard credit inquiry on my credit report without my authorization, and with the apparent intention of opening a line of credit without proper disclosure or obtaining my explicit consent.On 11/12/2024], I completed a Contract for Membership for my floral shop Always and Forever Floral. However, shortly after, I noticed that a hard inquiry had been conducted on my credit report by Teleflora, which has negatively impacted my credit score. At no point during the ordering process did **** ****** of Teleflora disclose that they would be performing a hard credit inquiry, nor was I asked to complete a credit application or sign any authorization for credit assessment.I am deeply concerned by Telefloras lack of transparency and believe this practice is unethical. The unauthorized inquiry has affected my credit score and placed an unnecessary blemish on my credit report. It also raises questions about Telefloras data privacy practices and how they handle sensitive customer information.I request that ********************************** cease any unauthorized hard credit inquiries on my account or others' without clear customer authorization.Remove this hard inquiry from my credit report immediately to restore my credit score.Provide a clear explanation of how and why this inquiry was initiated without disclosure or my consent.I trust that the Better Business Bureau can assist in addressing this issue and help ensure Teleflora amends its processes to prevent such occurrences in the future. Thank you for your attention to this matter.Sincerely,****** **** Owner- Always & Forever Floral 5984 Straight Hollw Pinsonfork, KY ***** ************ ********************** ************************************

  Business Response

  Date: 11/15/2024

  Hello ******, 

  Please accept our sincere apologies for this inconvenience you have had. I have forwarded this to the correct department. Someone will be in contact with you soon. Again, we apologize for the inconvenience.

  Kind regards, '

  ****** *.

  Teleflora

   

  Business Response

  Date: 11/21/2024

  Teleflora appreciates the opportunity to respond and apologizes for any inconvenience.PART C of Form A (which was provided with the complaint), was signed by the floral shop. This is the form agreeing to the terms of the Rules and Regulations Section 15. 
  Section 15 Authorizes a CREDIT INQUIRY. There is no further action we can take on this particular complaint.
  Thank You!

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22547017
  
  I am rejecting this response because:
  I was not provided Part C of Form A in the docusign or any other communications from the *** or Telefora. 
  I attached the only documents provided to me during the signing. 
  

  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 12/03/2024

  Hello ******,

  Please accept our apologies for any inconvenience. This information has been forwarded to the correct department.

  Kindly,

  ***** L

  Teleflora

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers on October 24, 2024 for delivery in *******. On the website, and on the receipt, nowhere does it state that the charge would be in USD. I was charged $75 for something that was supposed to cost $52.77 (a small bouquet). I reached out to customer service and they were unwilling to provide assistance.

  Business Response

  Date: 11/06/2024

  Hello *******!

  We are truly sorry for any confusion or if the information was missed. Teleflora notes on the product page that all prices are in USD ($) on every arrangement or product. If you have any additional questions, would like assistance in locating this information, please let us know by reaching out to us at **************, using our chat feature at Teleflora.com or our email (contact us) at Teleflora.com.

  It has been my pleasure to assist you with your concern. Have a wonderful day.

   

  Sincerely,
  ***** L
  T************

• Initial Complaint

  Date:11/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was duped into joining teleflora again with promises of a 6 month trial period in which I was promised that we would review my orders over those months and if I wasnt getting enough they would extend 6 months. This was never done. I was treated horrible and when I tried to discuss this with *** he insisted the issue was my min being too high. He then went without my permission and changed my min to far lower than I approved. He was extremely sarcastic in his emails which I have kept. I asked to speak to his supervisor and I was called by a man named ****. He was actually responsive and helpful and we worked out a new monthly membership that would work. I had not paid my monthly balance as I was waiting u til this was all worked out. Teleflora never let the new membership take place sent me a clearinghouse statement with more charges. When I talked to **** about this he explained teleflora had dropped me and I no longer had a teleflora membership. . Fast forward they have sent my account to collections and by collections I mean to a man that calls and yells at me. He is stalking my family and threatening to call my abusive ex husband and ask him to pay my debt. I offered to make payment arrangements of what I could afford. He continued to try to humiliate me and starting naming off my relatives that he would be calling as well. When I explained that my ex was abusive he mocked me and said I was one of those people. The company teleflora sent me to after only 2 months is co tract resolve group. I called tele mult times and left voicemails to managers as I am happy to pay them but can not work with a man that mocks me being an abuse victim. I explained to teleflora that this is what was said by this man they hired. I am physically sick with the threats and mocking from this man. No return call from teleflora at this time but they didnt care that they have hired someone who is stalking customers and threatening and verbally abusive.

  Business Response

  Date: 11/06/2024

  The Florist logging the complaint, signed a contract with Teleflora, which detailed the charges and the timelines for those charges based on the promotional offering.  The "free period" that the florist refers to in the BBB complaint, did not include the Surety Bond or the Products that the florist chose to purchase and utilize in her floral business.  When the florist's account became delinquent it was cancelled by our ***************** on 9/18/2024, and the account was referred to a third-party agency for collections.  

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22476212
  
  I am rejecting this response because: The amount that you forwarded to this third party is not the correct amount. I have tried to explain this multiple times. You guys charged me for sage green pumpkins which I ordered and then never received, Im not paying for product I did not receive and I stated that once that was corrected I would pay. I have asked teleflora to fix the amount and the third party they used also and neither one will fix it. I'm not paying for product I didn't receive and Im pretty sure its illegal to demand payment for something that was not received and having the third party company call my family members and abusive ex husband is not going to get me to pay for product I didn't receive either. The fact that you will not correct this no matter how many times I have called is almost as ridiculous as you using a third party company that performs illegal acts such as contacting someone over 8 times a day as well as contacting their family. What is also funny is that you fail to acknowledge that after 6 months there was supposed to be a re evaluation that I was told would happen which never did and I will find the email that says that. You are a *****************. Correct the amount that is owed and I am happy to pay. I also ask that your company never ever contacts me again to try to get me to join.
  
  Sincerely,
  
  ******* Rock

  Business Response

  Date: 11/22/2024

  Thank you for the opportunity to respond.
  Lexis Flowers in *******, **, TF Code: *******, was cancelled by the Teleflora ***************** on 9/18/24, but only after repeated calls made by the Teleflora *****************, in an effort to collect the amount due Teleflora.
  The florist stated yesterday (11/21/24) that the product was never received, but Teleflora has the *** Proof of Delivery for 8/19/24, which was one month before the account was cancelled due to lack of payment.
  After repeated attempts by the Teleflora ***************** to collect the debt of $518.07, the account was turned over to a ****************** and the florist should communicate exclusively with the ***************** to resolve this issue.  

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22476212
  
  I am rejecting this response because:
  I never received the safe pumpkins which is one of the charges. I ordered them they were back ordered. I ordered the orange ones in place of the sage and received those I DID NOT RECEIVE the sage pumpkins. I can hire an attorney f that is what I need to do to prove I did not get the sage pumpkins only the orange. Im not paying for both. You never sent the sage so why should I be charged for those.
  Sincerely,
  
  ******* Rock

  Business Response

  Date: 01/03/2025

  Hello *******, 

   

  I sincerely apologize for the issues you have encountered. I will forward this information to customer service so they can investigate and find a solution. As far as I understand, once an account is handed over to collections, you will need to work directly with that company to discuss settlement options or payment arrangements. Once again, I apologize for the inconvenience.

   

  Best regards, 

  *** *. Teleflora 

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22476212
  
  I am rejecting this response because:
  How do I work with a collections company when you told them the wrong amount and they cant change the amount on top of the fact that you hired a collections company that performs illegal acts????
  Sincerely,
  
  ******* Rock

• Initial Complaint

  Date:11/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers at 3:40 am on Saturday morning October 19th and was charged ***** . I then received an email saying that the order was confirmed and at the florist.Then I received an email saying I needed to call because they couldnt deliver ion Saturday as promised.The order was then rescheduled for Monday the 21 st and the order did arrive at 3 pn but was much smaller than what the picture on the website described. I have tried to call customer service and cant reach anyone.

  Business Response

  Date: 11/06/2024

  Hello ****, We would like to apologize for the trouble and inconvenience this situation has caused. We sincerely apologize that we fell short with your arrangement. A partial refund and a future discount code have been processed and you should receive an email with those details. We hope you will give us another chance to make this up to you. We are available 24/7 if you have any further questions or concerns. Warmest regards, ******** *., Teleflora
  

• Initial Complaint

  Date:09/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order this morning at 3:20am for my girlfriend who is currently in ******. This order was a same day delivery. I got an order number and thought it was done. Upon waking up I went to the browser to try to see when the order and it changed from the screen where I had the order number. I decided to call. The agent said she didnt see an order using my email address or cell number, she then asked for my card number. I said no because if you couldnt find my order using the before mentioned why would you need my card info. She then said to dispute with my bank and hung up. How are businesses like this able to operate still.

• Initial Complaint

  Date:08/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Teleflora's ******************** Which was the most expensive item to be chosen from the arrangements. Corporate needed me to send to a Funeral Home for a tragedy within our company. The item was SO small! It was embarrassing! It was also supposed to come with a beautiful cross vase (the main reason for the purchase) and it did not even have that vase. The most disappointing florist I have ever used. This was my 1st time using this company and I will not be returning. I will be letting the funeral home know about this issue and request that they stop using this company as well after reading the horrible reviews and my personal experience.

  Business Response

  Date: 08/02/2024

  Hello ********, I apologize for the inconvenience. A full refund has been issued back to the original payment method. Please allow 2-10 business days for this to reflect in your account. In the future, please don't hesitate to reach out to us with your concerns. We can be reached at **************. Thank you, *****, Teleflora