Reviews

This profile includes reviews for Teleflora's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Teleflora

  11444 W Olympic Blvd Fl 3 Los Angeles, CA 90064-1535

  
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  Teleflora

  3737 NW 34th Street Oklahoma City, OK 73112

• 

  Teleflora Canada

  9 - 250 Shields Crt Markham, ON L3R 9W7

Review Details

• Review fromKim H

  Date: 12/28/2024

  1 star
  I ordered a centerpiece on 12/20. It was for a Christmas Eve party and was supposed to arrive 12/21. It never came. I called customer service and they said it was delivered, which it wasnt. Then the replacement order date, which the woman guaranteed would arrive on time, moved from 12/22 to 12/23, then to 12/24. Then I get an email about a refund because they couldnt find a flower shop near me (I live next to a major city) who could deliver. So now I had no time to find any sort of a replacement. If customer service had been honest on 12/21 that they couldnt fulfill the order, I could have gotten a refund then and used a different company. They should not advertise these delivery dates as available if they dont have the florists to fulfill it. A refund was not at all adequate.

  Teleflora

  Date: 12/30/2024

  Hello ********, 

  We sincerely apologize for any inconvenience you may have had using our Teleflora service. We regret that we were unable to fulfill this order to the high standard of service that we strive to give. Before January *******, or within 210 business days, you should get a reimbursement in the amount of $69.53 back onto the original payment method that you used. For a 30%future discount that you can use within the next six months, please check your email. If you need anything else, please give us a call at **************. We value your business and look forward to hearing from you again.
  
  Warm regards,
  ********* *.
  Teleflora

• Review fromTracy H

  Date: 12/23/2024

  1 star
  I placed an order for flower delivery as a Christmas present, teleflora accepted the order on 20 Dec for a 21 Dec delivery, on 21 Dec they said the order needed to be delayed and that it could be delivered on the 22nd, then on the 22nd it had to be pushed to the 23rd. On the 23rd they called and said they couldnt find a florist in the area to accept the order. So on 23 Dec I now have no recourse from Teleflora beyond a refund and no Christmas flowers for my mother. This is completely unacceptable that they accepted the order when they had no way to fill it and then dragged it out until I had no way to send anything else. Never do business with them. The manager basically said that their network is small outside of ************ ** where the delivery was scheduled and all their florists were too busy to fill the order, so why are they accepting orders for products they cant provide and then offering delayed delivery options instead of saying they cant fill it. This seems more like fraud this time of year than a service provided. They did offer to try to delivery after the holidays which was not helpful at all. Based on other reviews this seems to be a pattern of behavior, not isolated incidents, they should be investigated for fraudulent offerings. They are selling products and promising delivery as a middleman who cannot deliver.

  Teleflora

  Date: 12/23/2024

  Hello *****, 

  I apologize for the inconvenience. Although we do have an extensive network of member florist. Unfortunately, we were unable to locate one in the area of your recipient after exhausting all local options. I understand this is frustrating and I am very sorry for the inconvenience this caused you. A full refund was issued back to the original form of payment and should arrive in 2-10 business days or not later than 1/7/24. 

   

• Review fromNICOLE L

  Date: 12/16/2024

  1 star
  I had an extremely disappointing experience with Teleflora. I ordered flowers to arrive on 12/14 for an important occasion, but they never showed up. After confirming via email that the delivery would happen on 12/15, the date was pushed back again to 12/16, and now theyre saying they wont deliver until 12/17! This repeated delay is completely unacceptable, especially for time-sensitive orders.

  Teleflora

  Date: 12/16/2024

  Hello ******,

  I apologize for the inconvenience. I have reviewed your order and do show that a delivery attempt was made by our local shop on 12/16, but they weren't able to complete the delivery. A full refund was issued back to the original form of payment when we spoke with you earlier today. Please allow 2-10 business days for the refund to full process. 

  If you have any further questions, please don't hesitate to contact us at **************. 

   

  Thank you, 

  Erika 

  Teleflora

• Review fromKimberly L

  Date: 11/27/2024

  1 star
  Ordered a PREMIUM bouquet that was supposed to feature Orange roses, yellow viking chrysanthemums, bronze cushion chrysanthemums, green button spray chrysanthemums, red hypericum, seeded eucalyptus, fall leaves and salal in a terra-cotta pot. What was actually delivered was a potted plant of merrigolds with 8 flowers on it, for $83 after tip I expect SO MUCH MORE!! I had a $ 15 coupon for a previous mishap after the birth of my grandson; so I only paid $68 but still. I WILL NEVER use them again.

  Teleflora

  Date: 01/16/2025

  Hello ********,
  
  We sincerely apologize for any inconvenience our Teleflora service may have given you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. On November 29, 2024 we issued a full refund in the amount of $68.16.  Please check your email for a 30% future discount that is valid for the next six months.  Kindly reach out to us at ************** in case you need any more help. We value your business and look forward to speaking with you.
  
  
  Regards,
  ********* *. 
  
  Teleflora

• Review fromSandra T

  Date: 11/25/2024

  1 star
  TERRIBLE!!! Purchased flowers and paid extra to have them delivered next day. They marked the order as delivered but they never arrived! **************** is a joke! They cant help with anything and you have to wait 24 hours for them to call so they can process a refund? Then another up to 10 days for said refund? WASTE OF TIME AND MONEY!

  Teleflora

  Date: 11/27/2024

  Hello ******, We are so deeply sorry you were disappointed in your service from Teleflora. Your satisfactions is our priority, and we fell short. I do see that a refund was processed. Refunds process with us immediately, but then it goes back to your original form of payment to process. This can take 2-10 business days. Please reach out if we may be of further assistance. We wish you a blessed holiday season. ******** *., Teleflora

• Review fromCristi G

  Date: 11/21/2024

  1 star
  I recently sent flowers to a colleague and she never received them. The teleflora customer service said the local florist told them they were delivered, but they offered absolutely no resolution for me. They simply thanked me for my business, thats it. Further, they did not respond to subsequent email requests. Im out $100 and my colleague never got the flowers.

  Teleflora

  Date: 01/16/2025

  Hi ******, We really regret any trouble that our Teleflora service may have caused you. We apologize for not being able to provide the excellent level of service we aim to provide for this order. You should receive a complete refund in the amount of $109.01 back onto the original payment method that you used by January 31, 2025, or within 210 business days. Please contact us at ************** if you require any additional assistance. We appreciate your business and hope to hear from you soon.Sincerely, ********* *. Teleflora

• Review fromNatalie W

  Date: 11/16/2024

  1 star
  WHAT A NIGHTMARE OF A COMPANY!!!! Took my order, my money, guaranteed next day delivery and then called me after the delivery was due to be dropped off to tell me they needed two more days.... Their customer service team was terrible as well. SAVE YOUR MONEY AND YOUR TIME.

  Teleflora

  Date: 11/18/2024

  Hello *******, We sincerely apologize that your order could not be delivered as requested. We had exhausted all our resources to find a shop to fill your order, and unfortunately we could not find one to fill your order. I do show we processed a full refund for you. If you have any further questions or concerns, please feel free to reach out to us at any time. Again, we apologize for the trouble this has caused. Sincerely, ******** *. Teleflora

• Review fromMegan M

  Date: 11/15/2024

  1 star
  I paid for a premium bouquet and what I received was very small with only two roses in it compared to the minimum of four that I see in the picture on website. I specifically got this bouquet because it had a succulent in remembrance of my father in law that passed away. What I received had no succulent at all. I also had a card with the order and there was no card delivered so they had no idea who it was even from.

  Teleflora

  Date: 11/18/2024

  Hello *****,

  I am terribly sorry for the issues you experienced with your ***** order. A full refund was applied to your original form of payment in 2 parts. Please allow Apple Pay/Visa 2-10 business days to make the funds available to your account or by 12/2/2024.

  To show our apologies, a 30% future discount has aso been issued. You will receive a separate email with the code. If you misplace it don't worry, a copy of it will be on this order for reference until it expires in 6 months.

  It was a pleasure to assist you, if you have any further concerns, please feel free to contact us back at **************.

  Thank you.

  ********* *.

  Teleflora

• Review fromKristen H

  Date: 11/13/2024

  1 star
  Never delivered the flowers and they tried again late the next day. They still never delivered them. Embarrassing for me.

• Review fromW. Dau

  Date: 11/12/2024

  1 star
  Paid for a premium bouquet in a mid-century modern vase but what was delivered were 15 crappy flowers thrown in a tin watering can. They get one star for actually delivering on time.

  Teleflora

  Date: 11/14/2024

  Hello *****,Please accept our sincere apologies for what was delivered. Per my call to you, we have issued a refund in the amount of $81.79 to make a full refund. Please allow 2 to 10 business days or until.11/29 for your financial institution to post to your account. We are also shipping the Mid Mod container to your recipient once we receive his home address. Again, we are so sorry this happened. We look forward to fulfilling your future floral needs. Kind regards, ****** L Teleflora

  W. Dau

  Date: 11/24/2024

  Thank you for the refund. I'm not sure how you are planning to get his home address since no one at Teleflora has contacted me to ask for it.