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Business Profile

Web Design

Wix.com, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 82 total complaints in the last 3 years.
  • 82 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to create a website and upload one page of text. Wix advertised that anyone could create a website within minutes -- inferring that I could create my website with one page of text, in less than an hour. The wix website offered private domains. I purchased one, for $62.50. I then tried to upload my page of text to the website domain, but was told that I would have to purchase a premium plan, to connect ANY website to the domain I had purchased. This is fraudulent advertising on two points: first, I was not able to build a website "in minutes"; second, there was no explanation in the process of purchasing the domain, that I would have to pay for a premium plan, also, just to use the domain I was going to purchase. The wix company tricked me into thinking that it would be easy to put a page of text on a website. It has been impossible, for me to do so. The wix company also tricked me into believing that I would own a domain that I could use, exclusively, for my benefit, without purchasing anything more than the domain. These are deceptive business practices, intended to hook a customer into buying multiple services that the customer doesn't need.I told wix customer service agents to either help me upload a page of text and attach it to my domain, or refund my money. Now, even if I do get my money back, I am afraid that I will lose the intellectual property of my domain name. However, *** claims that I cannot get a refund. So, I am currently stuck with a private domain, which I cannot use, and I am unable to get a refund, or use the domain anywhere else. And I will probably lose the intellectual property of the domain name. These are outrageously deceptive business practices and they constitute fraud.

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my frustration and concern regarding the recent actions taken on my account *************************************. My account was closed, and my funds have been placed on hold for 120 days, despite my full compliance with your verification ************ are the details of the situation:I created an account with ********************** to operate my website and integrate merchant processing to facilitate sales.After the first purchase was made on my website, Wix.com flagged the transaction and placed the funds on ******* response, I promptly provided all requested documentation, including invoices, proof of delivery, and other verification materials, to demonstrate that the goods were delivered to the customer and that they were satisfied with the purchase.However, despite fulfilling all requirements, my account was unexpectedly closed, and the funds remain on hold for a period of 120 days, with no clear or valid justification.This action is not only unfair but has also created significant financial strain on my business. I have followed all procedures outlined by Wix.com and provided the necessary documents in good faith. To date, I have not received a satisfactory explanation for why my account was closed or why my funds are being withheld for such an extended ********* appears that Wix.com is engaging in practices that are detrimental to its clients, potentially withholding funds and closing accounts without legitimate cause. I find this behavior to be both unethical and damaging to my business operations.I request an immediate review of my account and a full explanation as to why these actions were taken. Furthermore, I demand that my funds be released without further delay if no valid reasons for withholding them are provided.Please treat this matter with the urgency it deserves. I expect a prompt resolution, and I will not hesitate to take further action if this issue is not rectified promptly.Thank you for your attention to this matter.

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've had *** a website for MANY yrs. Original wix website address: ******************************************************* I have had Go Daddy domain name connected to Wix site for MANY yrs. which is pd. up/active through 2026: ******************* UNTIL a few mo. ago discovered Go Daddy domain name doesn't work or take me to Wix site. But my original *** website address DOES work. Go Daddy told me they can re-connect domain name but need IP ************* setting from Wix. I've contacted WIx many times, only get the runaround being told I need to purchase "Wix Premium plan" for Go Daddy domain name to work again! Yet if you ****** Wix, it says you DO NOT HAVE TO PAY ANY FEES TO WIX TO CONNECT A DOMAIN NAME TO YOUR SITE. In fact, the Wix *** I spoke w/ said I have no website, never had Go daddy domain connected to my site, & couldn't find an acct. for me under my phone # I've had for 35 yrs: **********. I need an explanation as to:* Why my GO daddy domain name ******************* which was connected to my Wix site for many yrs. was de-activated! * I need my DNS ************ ADDRESS (as requested by Go daddy) along w/ any other information needed to get my domain name re-connected.* If this is true Wix de-activated existing domain names unless Wix website owners pay a new "Wix Premium fee" I need the exact date this new rule went into effect & exact date my domain name was de-activated from my Wix website. * I need Wix to RE-ACTIVATE my domain name ******************* to my Wix website: *******************************************************

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/30/2024 - purchased a premium plan for 3 years for $453.47 as my current plan was set to expire and I would have lost my website functionalities. On 11/4/2024 I requested a refund due to technical issues with Wix, got denied, called customer service on 11/5/2024 who said she will process a refund to then get denied via email again a few hours later. Given that I requested the refund just 3 business days after the purchase, and purchased a plan for 3 years, I am lacking understanding of why they don't offer to process it. This is unethical business practice towards a loyal customer of several years.

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wix.com is the service I used to create my company website in April of this year. I also use their payment services to process customer payments.I made 2 sales in October. The first sale was for just over $2,800 and was paid via credit card. Wix.com took their 2.9% processing fee and processed my payout in a timely manner. A week later, on October 14th, I closed another sale for just under $18,000. Wix.com once again took their 2.9% processing fees, but flagged my account for verification. They asked for multiple forms of documentation to verify my business and bank information. I provided all of the requested information immediately. I was told the process would take 5-7 business days. Despite reaching out to their support team multiple times, I didn't receive a response from their compliance team for 2 weeks. In their response, they asked me to add multiple things to my website (ie. Return policy, terms and conditions, and shipping policy) which i added the same day. That was a week ago and I still don't have an answer. They've now been holding a valid payout of over $17,200 for over 3 weeks.

  • Initial Complaint

    Date:11/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a website with *** back in 2019 and kept it hosted as I needed it at the agreed price of about $6 a month. Then, without any notice or approval, in April; they started charging me 4 times what I agreed and kept charging me that for multiple months.I would like a refund for the $144.64 in charges beyond what had been approved.

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of my website hosting subscription with WIX on 9/20/24, I assumed I would not be charged because my card had expired.But on 9/20/24, WIX charged my expired credit card $756. I have never been able to charge anything on an expired credit card. Surely this is not legal. Subsequently I canceled my account and requested a refund. Thereafter my my account was canceled and my website was replaced with a WIX ad. I have since hired another company to service my website and requested a refund from ***. It has been denied, though I did not authorize the charge AND the service was not provided. *** provides no access to speak with someone at the company. Three times I filled out an online request for a refund, each denied without explanation. I simply want a refund for services not requested and not provided. Thank you.

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a new small business owner. I have been working on building my website. I chose Wix.com. For the last few weeks, I have spent a lot time getting my website together, proofreading, etc On Friday, October 25, 2024, I took my website live. I purchased a premium plan, domain, and ****** Workspace. From the moment I purchased these products/services, I have had nothing but problems. ******* denied one of the three charges marking it fraud. While I am not upset with Wix.com for the banks caution, I encountered horrible customer service via their chat option on Friday, October 25, 2024. The level of communication was poor. Employees did not read! I had to constantly repeat myself. After talking to three people, we finally got things situated. Or, so I thought! On Sunday, October 27, 2024, I received an email that my ****** Workplace account had been suspended. When I reached out to Wix.com, I encountered more frustration and employees that could not answer my questions. I was told my account was restricted and they marked my payment methods as fraud or suspicious. I was asked to upload pictures of the two payment methods I used on October 25th along with my drivers license. The manager I spoke with Sunday night, October 27, 2024, would not give me an estimated time for the process to be completed. Very frustrating! I tried getting an update today, Monday, October 28, 2024, but was told my items are still being processed. This is outrageous! My business is now on hold because of these delays. I have proven beyond a reasonable doubt that I did not use payment methods that were not mine. My name clearly matches the drivers license. If ********************** is going to vet payment methods for new accounts, then customers should not be allowed to go live until the verification has been completed. In the two days my website was live, I moved forward with other business items like ordering stationary, giving out my website information and email address, etc

Wix.com, Inc. is NOT a BBB Accredited Business.

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