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Business Profile

Womens Clothing

Forever 21 aka F21 OpCo, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

This profile includes complaints for Forever 21 aka F21 OpCo, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Forever 21 aka F21 OpCo, LLC has 238 locations, listed below.

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    Customer Complaints Summary

    • 241 total complaints in the last 3 years.
    • 77 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out concerning my recent Order #: **********. I attempted to contact customer service but it was unavailable. I only received 3/5 of the items purchased, but was charged for all 5 items. I have not been refunded for the two missing items in my order and the order was **** as delivered. I never received the remainder of my items. I am requesting to be refunded for the items that I paid for but were not delivered!

    • Initial Complaint

      Date:04/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from Forever 21 on April 3 2025, totaling $18.95. It was attempted to be delivered on April 11 2025, however they incorrectly printed my shipping label and therefore it was unable to be delivered due to an "insufficient address". **** returned it to sender (Forever 21). There has been no communication on whether it has reached them or anything about getting my money back as I never received any product. Additionally, all customer support is dead (the phone number says they are closed despite it being clearly within stated posted hours, and the live chat is completely gone).

    • Initial Complaint

      Date:04/27/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase at forever 21 on ******** This is a birthday gift gift that never arrived my package was taking a while to ship and I never had a estimated arrival l've been waiting and waiting checking my emails or seeing if my package was arriving but nothing. Check my email this morning got a email saying delivered but nowhere to be found want a refund, this was suppose to be a birthday gift. I ordered it ahead on time to make sure the items I had in mind won't sell out and to have the gift on time for the birthday. I got no package. I am disappointed as a customer. Unfortunately I can't reorder items because now they're sold out My order # is ********** and I paid $159.92

    • Initial Complaint

      Date:04/27/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase at forever 21 on ******** This is a birthday gift gift that never arrived my package was taking a while to ship and I never had a estimated arrival Ive been waiting and waiting checking my emails or seeing if my package was arriving but nothing. Check my email this morning got a email saying delivered but nowhere to be found I want a refund, this was suppose to be a birthday gift. I ordered it ahead on time to make sure the items I had in mind wont sell out and to have the gift on time for the birthday . I got no package. I am disappointed as a customer. Unfortunately I cant reorder items because now theyre sold out My order # is ********** and I paid $159.92

    • Initial Complaint

      Date:04/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to place an online order with Forever 21 using a $50 gift card. The gift card applied to my order, but when I tried to complete the remaining balance with Apple Pay, the app glitched and the payment failed. I never received an order confirmation, and the debit card charge was refunded however, my $50 gift card balance was deducted and not restored.I contacted Forever 21 customer service through their contact form and social media DMs, but have not received a response. Since stores are closing permanently on May 1st, I am requesting that Forever 21 either restore the $50 gift card balance or issue a replacement card before closing. Occured 04/25/2025

    • Initial Complaint

      Date:04/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from them on April 18th and it doesn't showu purchase on the app this happened last time too and I had to call to find out what's going on and they said it was a failed order and had to refund my money The business closes in 5 days I know bc I work for forever 21 and there customer service is not answering calls so are they just gonna take money and run

    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refusing to honor gift card

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 15, 2025, I attempted to use approximately $350 in Forever 21 gift cards to make an online purchase. I was fully aware ahead of time that April 15 was the last day to use gift cards, including that day, and I intentionally began my checkout process well in advanceat 11:00 PM Pacific Time.I had over 15 gift cards with varying balances, and entering them took time. While I was still within the valid window, the website repeatedly froze and failed to process the payment. Each time I entered card info, the site would spin endlessly without completing checkout. I tried multiple times, waited several minutes between each attempt, and finally took screenshots showing the issue at 11:51 PM. Shortly after, the site displayed an error message telling me to contact customer service. At that point, all of my gift card balances had been reduced to $0, and no order had been placed or confirmed.I contacted customer service twice by phone, but no one was able to help me. I also attempted to email Forever 21, but the email account was inactive and bounced back with an auto-reply stating they do not accept incoming messages.This was not a case of lateness or misunderstandingthe issue was caused entirely by a system failure on Forever 21s side. I used the cards on time, followed the instructions, and did everything correctly. I am respectfully requesting that my gift card balances be restored or that I receive equivalent store credit for the full amount.

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      added shopping item to the cart with over $115. added the promo code. the code was accepted but next to it say "not applied". Contact the online website chat, the person have me screen shot to show him the items, prices and the promo code etc...I got the promo code from my email that I receive today and i even took a screen shot as well. According to the website chat person, he was not able to help me since promo code didn't apply to discount items. I explain to him everyone on the Forever21 website is on discount. There nothing that is not discounted at this moment as everything is final sales. But I got the promo code today and it didn't mention anything about not able to apply to discount items and everything on the site is discounted. So that mean no promo code will work.

    • Initial Complaint

      Date:04/09/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the Transaction:?March 29, 2025The Amount of Money You Paid the Business:?I paid using a Forever 21 gift cardWhat the Business Committed to Provide You:?Forever 21 committed to delivering several clothing items I ordered online on March 29, 2025. I received an email on March 31, 2025, stating that my package had been shipped with an expected delivery date of April 4, 2025.What the Nature of the Dispute Is:?I have not received my package despite multiple updates and assurances from Forever 21s customer service. The tracking information only shows that a shipping label was created, with no further progress. On April 4, 2025, when the package didnt arrive, I contacted customer service and was told the carrier hadnt scanned it and to wait. The tracking then updated to an expected delivery of April 7, 2025, but nothing arrived. I contacted them again, and they told me to wait until April 9, 2025. On April 9, still nothing arrived, and on my third contact, I was told to wait until April 14, 2025. Additionally, Forever 21s announcement states that gift cards will no longer be usable after April 15, 2025, so if I dont receive my order, Im concerned about what they will refund me with since my payment was made via gift card.Whether or Not the Business Has Tried to Resolve the Problem:?The business has not effectively resolved the problem. I contacted customer service three times, and each time, they gave me the same response: they insisted the shipment couldnt be canceled, told me to track the package with *** myself, and kept pushing back the delivery date (from April 4 to April 7, then April 9, and now April 14). This feels like phantom shipping, and their responses seem like a stalling tactic.I relied on Forever 21s official website announcement about the gift card expiration (stating gift cards cannot be used after April 15, 2025), which is a significant concern for my refund in cash or some other payment way.

    Forever 21 aka F21 OpCo, LLC is NOT a BBB Accredited Business.

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