Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Locked out of *** account & withheld royalties since April 2025 Issue details:I am an author with books published via Amazon ************************ (KDP). Although my books remain live and generate sales, I have no access to my original KDP account, and my last royalty payment was on March 31, 2025. No further payments have been made since April 2025, despite ongoing sales.The issue began when I inadvertently created a second KDP account and deleted it following Amazons instruction (Case #********). Since then, my original account has not been restored, and multiple support cases (#********, #********, #********, #********) have been escalatedyet Amazon has failed to resolve the issue.This situation is causing serious financial loss and obstructing the promotion of my screenplay-connected books. I request BBB assistance to:Restore access to my original *** account,Release all withheld royalties since April 2025,Confirm no deletion of metadata, reviews, or sales history.

• Initial Complaint

  Date:07/07/2025

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: ************************** Services LLC Complaint Type: **************** Description:I am the author of two books published through ************************ (KDP) under the name ****** **** ********. I have been locked out of my Amazon account because I no longer have access to the phone number tied to Two-Step Verification (OTP).All contact methods require a login, which I cannot complete. I cannot access my KDP dashboard, book sales, or royalty earnings. AmazonHelp on ******* has directed me to a dead-end login loop.I am requesting that Amazon contact me directly to verify my identity and restore access to my author account.Desired resolution: Bypass 2FA by verifying my identity another way (address, royalty info, book titles, ID) so I can regain access to my publishing dashboard.

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding Amazon KDP handling of a dispute related to the temporary removal of my independently published book (ASIN: B0DJGCZBQ8) from their platform.More than 1.5 months ago, Amazon removed my book due to a copyright claim filed by ****************** After receiving the claim, I took immediate steps to resolve the matter in good faith. I communicated directly and cooperatively with ******* legal team, revised and resubmitted my book after addressing all flagged content, and ultimately received written confirmation from ****** that they had submitted a retraction to Amazon. I have attached screenshots of this communication as evidence.Despite this, Amazon continues to refuse reinstatement of my title, stating they need further confirmation from the claimant. I have made repeated attempts to clarify the situation and provide all necessary documentation, but I have received only generic responses and no clear resolution. I have invested considerable time, money, and effort into producing a fully original educational book that complies with all copyright standards and was even registered under a ***** trademark.This delay is affecting not only my professional reputation but also my livelihood. I am seeking support from BBB to help facilitate Amazons acknowledgment of the retraction from the complainant and restore my ability to sell my book.I am happy to provide all relevant documentation to support my case.

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am ******** O. O. Okampa, an internationally published author and sole owner of several literary works distributed through Amazon KDP. On February 14, 2025, Amazon terminated my KDP account without due process, failed to provide a fair hearing, and froze access to my earnings. Despite providing a valid government-issued ID (Nigerian ***) in good faith, Amazon rejected it without offering alternatives or appeal options.They continue to withhold royalties earned from legitimate book sales without explanation. Attempts to communicate from my registered email ********************** have been stonewalled. One Amazon representative, ********, stated they cannot assist me further, nor forward or acknowledge my appeal. Their actions violate ethical business conduct, breach basic contract principles, and result in unjust enrichment at my expense.This is not merely a customer service failure; it is a serious matter of financial deprivation and intellectual property mishandling. I have reported to the *** and now seek BBBs strong intervention to press Amazon for accountability.Desired resolution:Release all withheld royalties with full report.Formal acknowledgment of mishandling.Goodwill compensation for harm caused.Revision of Amazon's treatment of international authors.I request the BBB to urgently step in and facilitate a resolution.

• Initial Complaint

  Date:06/06/2025

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: July 5th Money collected: $350 Offered Book Publishing Services. They said they were directly related to Amazon. They said my book would be on the first two pages of Amazon search results. The contract says Amazon **************, which is untrue.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Unpaid Royalties of $653 from Closed Amazon KDP AccountDear Better Business Bureau,I am writing to file a formal complaint against Amazon Kindle Direct Publishing (Amazon KDP) concerning unpaid royalties owed to me from my closed KDP account.Despite multiple attempts to resolve this issue directly with Amazon KDP, I have yet to receive royalties totaling /$653 that were due to me for the months of March and April. My account was closed following a formal request, and all published books under that account generated sales which have not been paid.I have attached the following documentation to support my complaint:* Screenshots showing the books that went live on my *** account* Records of sales and royalties accrued during the relevant period* Correspondence with Amazon KDP regarding the account closure and **************************** inquiries* Proof of my formal account closure ***************************** KDP has not provided a satisfactory resolution or payment, nor have they responded adequately to my inquiries over an extended period.I respectfully request the BBBs assistance in facilitating a resolution and ensuring that Amazon KDP fulfills its obligation to pay the royalties owed to me.Thank you for your attention and ************ regards,Gideon Obetule****************************

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my book published in beginning of February this year. I have waited until now the end of May and I went to go see what my numbers work they were abysmal. I want to know more about what's going on. so I start looking can my book be easily found? What I'm finding is you can only type it in in the search bar to find my book. You cannot go looking for it under category like a new reader would. Which means when I got my marketing it did not work because it wasn't there in a new category in the book categories for a new reader to look at to be found so I got marketing for something that was not out in circulation. Circulation Amazon direct publishing for Kindle and paperback and hardbound promised they would do. I have done five to six emails today trying to get them to address the issue instead they keep talking about what you can type it into the search bar and find it that's not what I was asking how was the new reader going to find my book if they don't know who I am?And send me getting angry I decided to stop and file with you because I'm getting frustrated and I'm not getting an answer and I feel this person has no reading comprehension and I'm getting close to insulting them. This is being dictated via ****** voice to text so I apologize for any errors I am very upset right now and I trying to collect my thoughts my apologies.

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name: ****** ******* Email: ************************** Issue: Wrongful Amazon KDP Account Termination I am writing to file a formal complaint regarding the permanent termination of my Amazon Kindle Direct Publishing (KDP) account associated with the email **************************.Amazon claims my account is related to a previously terminated account that allegedly violated their content guidelines. However, they have provided no specific evidence of this connection, and I was never given the opportunity to fully understand or respond to the accusations.Ive submitted multiple appeals requesting details, clarification, and a fair review. Unfortunately, Amazon has continued to send vague, template responses without reviewing my case individually. Most recently, I was told they have closed my case and will no longer respond.This situation has caused serious financial loss and reputational damage. I have followed Amazon's rules, and I believe my account was wrongfully flagged due to a possible false positive or error in their automated systems.I am requesting that Amazon:1. Reopen and fairly review my account 2. Provide transparent evidence of the alleged connection 3. Reinstate my account or release any held royalties owed to me I am seeking your assistance to help mediate this matter or escalate it to someone at Amazon who can perform a real investigation rather than dismissing genuine appeals with copy-pasted responses.Thank you for your time and support.

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a *** account to have ********************** sell my books. They allowed me to open the account with the help of Vanity Publishers and list my books. I have had a few sales when I received an email to validate my identity. I followed the instructions and received an email stating the validating was completed. I then received an email today stating my account was terminated. We will close your account.- You're no longer eligible to receive outstanding royalties.- You'll no longer have access to your account, meaning you will be unable to edit your titles, view your reports, or access any other information within your account.- All your published titles will be removed from sale on Amazon.Meaning they would keep all royalties. To add insult to injury, they are still selling my books and keeping all the royalties. They have done this to multiple authors and offered no recourse. You can only reply to an email address and receive the same form email back.

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the termination of my Amazon Kindle Direct Publishing (KDP) account without adequate explanation or *************** account, active since 2019, has supported educators and classrooms with global-themed educational content. On April 29, 2025, Amazon KDP abruptly terminated my account, citing "manipulation of services" without providing specific details. Despite repeated attempts to get clarity, I have received only vague, repeated statements that offer no actionable information or opportunity to resolve the alleged violation.I have repeatedly asked for a specific explanation or a way to correct any inadvertent error, but Amazon refuses to provide further insight. This lack of due process has impacted my business and the schools that use my books.I respectfully request that Amazon:Clearly state the specific policy or action that triggered the termination.Reopen my account or provide a path to appeal with transparency.Release any remaining royalty payments earned before the termination. I simply want a fair and transparent resolution.