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Business Profile

Writer

Amazon Kdp Publishers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 84 total complaints in the last 3 years.
  • 63 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went on to this company's website. I entered a live chat. ********************* told me they were an official Amazon site. He said to upload my book with Amazon that was the only way. So I paid $449. Then I realized it was a scam. ***** told me I would get my money back in 3-5 days. It has been weeks. They will not answer the phone nor my emails. And the chat feature has been disabled.
  • Initial Complaint

    Date:03/19/2024

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/23/24 I uploaded files for a client who wishes to self-publish on Amazon KDP. A few days later we received an email that the Amazon KDP account had been terminated. We cannot reach anyone by phone, we have sent about 12 emails and we just want to know what the issue is. If there is actually a content violation, it is completely my error and I would like to get the chance to fix it.
  • Initial Complaint

    Date:02/12/2024

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around October of 2023 I paid Amazon KDP to gain access to their services which included editing and formatting a manuscript I had been working on for some time. The process was incredibly unprofessional, no deadlines or agreements were honored and the work was incredibly shoddy and fraudulent. When I tried to receive resolutions for any issue, I was either gaslit or outright ignored. I continued escalating my complaints but received the same treatment consistently. The process was not only a complete waste of my money but caused me to incur additional costs to fix the issues their teams created and an inordinate amount of time and effort in delays and stalling.

    Business Response

    Date: 02/23/2024

    Please note that this client is referring to a completely different company, as he mentioned working with a different one. We are Amazon KDP Publishers. Kindly verify that you're sending this to the correct company, as we have consistently received complaints from clients of other companies with similar names, whom we have never worked with. Please ask the client to share screenshots of his work-related emails with the said company so we can resolve the case and redirect it to the right company.
  • Initial Complaint

    Date:12/07/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, Kdp received my book in February I paid for them to edit n publish my book! They told me I had to pay more money to edit *********** the book down the line! I gave them what they asked for and they continuously did not edit the book properly or wasnt hearing how I wanted my book! They start pressuring me to **** with the ******** also had got impatient with the process! I was not happy but I agreed to follow through but once I noticed how the ebook looked online I was happy that the paper book wasnt approved! I am so highly not satisfied and I been asking for months about refunds but theres literally no one to communicate verbally to and they just say sorry n f u at the same time! So I paid someone else to edit n redesign the book and they did an awesome job so I resent the book to them so that can reformat and upload and now they want me to repay them for a job that I already paid them for! A job thats not completed and Im so disappointed in! I need yall help to have them do the right thing or refund me my money

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