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Business Profile

Razors

Dollar Shave Club
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 229 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm still receiving packages from you. It's the second package I'm receiving and I didn't ordered anything. In my account there's no deliveries planned.Stop it right away please, that's all. I won't do business with you anymore.Thank's.

    Business Response

    Date: 04/13/2023

    It looks like you signed up for the account back in November of 2022. When you did you were signed up for a subscription every other month. You did cancel the subscription today so nothing will be billed or shipped out going forward. If you need any help with the account feel free to email us at **********************************

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined the ****** club for an introductory price and selected the option of every three months delivery. Two weeks three weeks tops after joining I was charged $21 and some change and theyre sending more stuff to me. Next shipment in three months. I dont need anything that quickly. I said every three months. I wasnt expecting to charge this quickly. And I dont see where they explained the program to me at all. In any of the correspondence they sent me. Which is very little.

    Business Response

    Date: 04/11/2023

    We responded to one of our requests via email today to explain what happened with that order and to tell you we refunded you for it since you didn't want it. If you have any other questions/concerns feel free to respond to that email. 

  • Initial Complaint

    Date:04/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was billed $91.80 for a 10 pack of razors after I put my account on hold. I would like a full refund as they state they have a 30 day refund policy. I have since canceled my subscription

    Business Response

    Date: 04/11/2023

    Looks like our colleague ***** was able to help you out with your request today. If you need anything else, feel free to respond directly to that email and they will be able to help you out. 

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to DSC multiple times via email with no response. I have tried to use the chat option for days but it says it's experiencing technical difficultly. I tried calling the numbers on the site and they are out of order. The last shipment i recieved AND PAID FOR included the incorrect blades that i cannot use. I want a refund immedietly. I canceled my membership this morning as this is not a company i want to do business with. i want a refund effective immedietly.

    Business Response

    Date: 04/11/2023

    We've responded to your email today. All the info on the order should be in that email. If you have any other questions, feel free to respond in that email and we'd be happy to help out. 

  • Initial Complaint

    Date:04/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased razors and handles with a money back guarantee and there is no way of getting them to respond. Every time I try the automated computer says that something is wrong.

    Business Response

    Date: 04/10/2023

    Looks like one of our colleagues *** has been helping you out via email since last week and responded to your reply from the weekend this morning. If you need more assistance, feel free to respond directly to that email. 

  • Initial Complaint

    Date:04/07/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accepted an agreement but Dollar Shave Club never contacted me back at the email they provided. They do not hold up there end of the agreement.

    Business Response

    Date: 04/07/2023

    Sorry about that, ******. Looks like the email got lost in one of our Club Pros inbox. I responded to the email today. Any response from you will come directly to me now. 

    Customer Answer

    Date: 04/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using dollar shave for numerous years. I order one razor a year and then refills last month. I got my razor and refill. Usually I just get the refills and its nine dollars a month every month as long as I can remember this month they decided to ship me two razors and six refills and charge me $51.34. I did not order this. *** tried to call both their phone numbers they wont respond. It just does a busy sound, I did the chat and got an email saying that they had received my information and will get back to me as soon as possible. That was two days ago. Theres no way to contact them and I tried to file a dispute with my bank but since they cant contact them either Im at $51.34 that I expect to be refunded to me. I need your help.

    Business Response

    Date: 04/05/2023

    Sorry about that. We responded to your request via email today. Feel free to respond to that email with any follow up questions/concerns. 

    Customer Answer

    Date: 04/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:04/05/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Long time member of this Dollar Shave Club but service is going downhill and there is no customer service. I purchased a replacement handle in another color and it was sent with my regular razor cartridges that do not fit the handle. I find there is not even a chat bot for customer service, much less a phone number. I want my phone back and a number that I can call to resolve such issues, or I will go elsewhere. Please note the many negative reviews on BBB site: they raise the question about how BBB gives an A+ rating to this company. This is a well known business, now owned by ********* which can certainly afford to invest in customer service.

    Business Response

    Date: 04/05/2023

    it looks like you ordered one of our Club Series handles, are are getting the Humble Twin Blades. The Club handles won't fit on the Humble Twin blades. We'll get a Humble Twin handle sent out to you today to replace that wrong one you got. It should reach you in a few business days. 

  • Initial Complaint

    Date:03/29/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my first order from Dollar Shave Club February 23rd. I loved the razors and had no issues to begin. I just received my second shipment and thought, hmm, I have way too many razors, Im going to log in and change the frequency of my shipments. Well, when I tried logging in, I got no where. My email did not work. I went to find the original email that showed my purchase in my email account. I could find no emails from DSC in my trash, spam, archived, inbox, nowhere. I tried forgot email and that did nothing. I tried forgot password, but that showed my email wasnt on file. I thought that was weird because thats the only email I use. I then thought, maybe I never created an accountso I created an account with my email. No orders showed up. I tried chatting with them, no response. I emailed through the website-no response. I tried ******** messengerno response. I tried two different numbers (including the one on the BBB website) and they are both non-working numbers. Somehow my account is nonexistent, but they are billing me monthly and I cant access my account to change or cancel my subscription. I cant get a hold of anyone to help. This is so frustrating that a company behaves this way. HELP!

    Business Response

    Date: 03/29/2023

    Looks like there was a Typo on your Dollar Shave Club account and our colleague ***** was able to help you out today via chat. Let us know if you need anything else. 

    Customer Answer

    Date: 03/29/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************************

  • Initial Complaint

    Date:03/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted numerous times to cancel the subscription with no resolution. Just want to discontinue receiving a product i do not want.

    Business Response

    Date: 03/28/2023

    Looks like one of our colleagues responded to your request today and cancelled the account under the email ********************. Let us know if you need anything else. 

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