Complaints
Customer Complaints Summary
- 229 total complaints in the last 3 years.
- 23 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/13/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a subscriber for years, I no longer want to subscribe. I have accessed my account in the past to manage this subscription, but no longer have the ability to due to their "updated website". I have attempted emailing customer service, emailing member service, calling, and even the chat option on their site. I have received no response. I have reported them through my credit card account they have on file, that is currently being disputed. It is literally impossible to get a hold of any sort of employee of this company. I've been a customer for years, and now instead of adjusting my subscription I simply want out.Business Response
Date: 09/23/2024
Sorry for the trouble. It looks like you chatted with our colleague Rayban back on 9/12 and they were able to cancel the subscription and help you out. If you still need help with anything else, please feel free to respond to the email they sent.Customer Answer
Date: 09/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:08/19/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The name of the company is DollarShaveClubUS, *********************, ***Despite multiple attempts to cancel my subscription I continue to receive the product and charges from this company. Each time the package arrived I refused/returned the delivery. After my attempts to cancel failed I reported the problem to my credit card company. The company complied and credited my account for the charges submitted in March and June. Thought the matter was closed until yesterday when I received another delivery and charge on my credit card statement. For the third time I refused the delivery and am notifying my credit card company of fraudulence.Business Response
Date: 08/19/2024
It looks like you had an active subscription under the email *********************************** and it was getting 2 packs of 6 blade razors every other month. We've gone ahead and cancelled that subscription today. You will no longer be billed or shipped anything from that account going forward. We also refunded you for the 8/6/24 order since you didn't want it. You should see this refund in your bank statement in a few business days.Initial Complaint
Date:06/24/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried many times to access my account but have been unable to do so because the company has updated its website. Each time that I requested a temporary password, I received nothing. I contacted the Dollar Shave Club's representatives via their chat feature, and they were unable to gain me access. After this failure, I sent the company an email directing that my subscription be terminated. I have received no reply after two weeks.Business Response
Date: 06/24/2024
Sorry for the trouble. It looks like our colleague **** responded to your request via email back on 6/12. She did cancel the subscription and informed you of the cancelation in that email. If you would like to have your subscription reactivated let us know and we can help with that, and help with getting your account activated on the new site so you can login.
In the meantime, you mentioned in one of the emails, that you were looking to get a new handle. We've sent a handle out to you today. It should reach you in a few business days.
Customer Answer
Date: 06/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:05/28/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have canceled my subscription several times to no avail. They repeatedly ship products I do not want. I have sent email with no response or automated response. They need to stop charging my card!Business Response
Date: 05/28/2024
We're not seeing any support tickets from your email ***************. We do see you were able to login to the account on Saturday and cancel the subscription. We're sad to see you go. You will no longer be billed or shipped from that account going forward.Initial Complaint
Date:04/24/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 1s we were billed $9.45 by Dollar Shave Club. On April 24th I received a pack of razor blade heads. Previously I had emailed DSC and asked them to stop charging my wife's viza card for this purchase. Both my wife and I have tried going onto their website but our passwords are no longer valid and after going through the actions of ******* for new passwords none are received. I have tried emailing the company and the email is acknowledged with an automated response but with no assurance of stopping the billing or shipment.Business Response
Date: 04/24/2024
Sorry for the trouble. It looks like our colleague ****** responded to your email today and cancelled the subscription effective today. If you have any othe questions or concerns feel free to respond to that email and ****** would be happy to help.
Initial Complaint
Date:02/20/2024
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried to cancel my subscription with Dollar Shave Club off and on for over a year. They say that sign-in information is no longer accepted. I did as they asked, but nothing worked. I don't need them anymore. 80 years old and at the lower end of Social Security with no other income. Can you help me cancel my Dollar Shave Club membership?Business Response
Date: 02/20/2024
Sorry about that. I do see we responded to your request via ******** yesterday asking for more info to find your account. We did find it under an @att.com email address and have cancelled the subscription today. We're sad to see you go.Customer Answer
Date: 02/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:01/29/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have cancelled my subscription with dollar shave club. They continued to send me razors. I sent an email and they said that my account was cancelled and the razors should stop. I continued to get charged and receive razors. I went onto their site but you have to sign in and I could not sign in since my account was cancelled. I sent another email and asked them to cancel my subscription and stop sending me razors. They said my account was cancelled. I lost track how many months this has been going on, more that six months and I am still getting razors and they are still charging me. Can you please assist me getting them to stop charging me and stop sending me razors. There is no phone number call and they do not accept returns. They are charging me $12.72 a month. Thank you!Business Response
Date: 01/29/2024
Sorry about that. I just responded to your email you sent us yesterday explaining why you were still getting billed and shipped orders. There was a second subscription created under an email that looks to be a typo. If you have any other questions/concerns please respond to that email and we would be happy to help further.Initial Complaint
Date:01/25/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried to cancel this account. The phone number on their website goes to *************************** Other number rings and get hung up. On line apparently my account cannot be found. However, I keep getting billed. Do not want this product, have not been successful trying to cancel over past several monthsBusiness Response
Date: 01/25/2024
Sorry about that. We see you contacted us back on 12/26 about having trouble logging into your account. We responded the same day with instructions to login and never heard back. We've gone ahead and cancelled the subscription today. We're sad to see you go.Initial Complaint
Date:01/19/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Canceling a subscription is not possible directly from your account page. They purposefully make it difficult to cancel subscriptions or make any changes to your account. This is done on purpose and maliciously to keep charging you. This should be illegal.Business Response
Date: 01/19/2024
Sorry for the trouble. You can usually cancel your subscription or take actions on your subscriptions from the My Subscriptions tab on the account page. The My Subscriptions page is currently down at the moment though and we are working to get it back up and running. In the meantime, we have cancelled your subscription effective today. We're sad to see you go.Initial Complaint
Date:01/17/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am retired military and so I don't shave nearly as much as I used to . I now have around ****** blades . The problem is that DSC changed their blades and handles. I contacted them though my account and tried to get them to send me 4 of the old type handles . I was told to take a picture of the handle and send it to them . What is wrong with looking at my account and seeing what handle I have been ordering all along . Is this an education problem showing an inability to work within a number based system ?Business Response
Date: 01/17/2024
Sorry about that. It looks like the Club Pro just wanted to confirm the handle you needed so we didn't charge you for the wrong one. If you don't want to send the photo of the handle, just respond to the email and let them know its the handle for the heritage 4 blade razors and they can get the order set up for you.Customer Answer
Date: 01/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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