Complaints
Customer Complaints Summary
- 229 total complaints in the last 3 years.
- 23 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/03/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was prompted to deactivate my account at DSC as they were changing their website. I tried to do so and it could not find my account. Somehow I dont exist in their system but they keep charging me every month. I want to cancel but the phone number available just hangs up and they do not respond to messaging. I literally cannot cancel. I would like them to cancel my subscription and delete any information they have of me. Plus, their new product is terrible and causes me lacerations since they come flying off the handle when in use. They dont ever stay on and are dangerous to try to put on since you have to press hard. One slip and you have a severe cut.Business Response
Date: 01/03/2024
Sorry about that. It looks like our colleague ***** responded to your request via email yesterday and cancelled the subscription. If you need more assistance feel free to respond to that email and they would be happy to help.Customer Answer
Date: 01/11/2024
Complaint: 21073596
I am rejecting this response because:
I was not notified that my account had been deleted only that the subscription was cancelled. I would like my account deleted.
Sincerely,
*********************Business Response
Date: 01/12/2024
If you would like to have your info remover and account deleted. Please contact our data privacy team at *************************************** and they would be happy to help.Customer Answer
Date: 01/17/2024
Complaint: 21073596
I am rejecting this response because:I have sent an email to the given email address to request my account be deleted and personal information removed. I would like to make sure this happens before I accept this as resolved.
Sincerely,
*********************Initial Complaint
Date:01/02/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried multiple time to activate the new account and also contact the company. I have been billed but received no product and i also need to change my address. We recently moved but have had all our mail forwarded but no product received. Email to customer service, phone number and website chat button all don't work.Business Response
Date: 01/03/2024
Sorry about that. It looks like you were able to chat with our colleague ***** yesterday and they were able to help you out. If you need any other assistance, don't hesitate to reach back out.Customer Answer
Date: 01/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:11/16/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im a long time customer of this company. Ive changed my address and deleted it from their website theee times and keep sending my products to old address. Ive emailed them multiple times and they will not respond back. I just want my money back for orders I didnt receive because their system keeps defaulting to my old address.. Im paying but not receiving my orders. Please help.Business Response
Date: 11/16/2023
Sorry to hear that. We've responded to your request via email today. If you have any other questions/concerns feel free to respond back to that email and our team would be happy to help.Customer Answer
Date: 11/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:11/09/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not have an active account with them and have not received any product from them as I have moved and yet they charged me for services and a subscription I no longer have.Business Response
Date: 11/13/2023
Sorry about that. If you are getting billed and shipped by us, it means there is an active subscription somewhere. Please contact our team and we would be happy to find that account for you.Customer Answer
Date: 11/13/2023
Complaint: 20846889
I am rejecting this response because: I have sent an email last week (week of 11/6/2023) and there has still not been a response from this company on this matter. I have searched on their website for any active emails where I always receive no active subscription. Please respond to my email or respond and refund me for payments for products I don't have because I've since moved as well.
Sincerely,
**************************************Business Response
Date: 11/13/2023
Got it. We didn't see an email using the email address this request was submitted using. We did find the email under an @yahoo email and responded to your email today asking for some more info to find the account. Please respond to that email and we'd be happy to help.Customer Answer
Date: 11/14/2023
Complaint: 20846889
I am rejecting this response because: there's no information because I do not have an account. I can give the last #'s of the card being charged. This should be resolved this week. Can't stand this scam company.
Sincerely,
**************************************Initial Complaint
Date:11/09/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 4th I visited the Dollar Shave Club website. I found razor handles that, according to the web site would fit my razors that I purchased from them in the past. I ordered four of the handles (to have extras on hand) and when they arrived, they did not fit the razors as advertised. I reached out to the company inquiring anbout a refund or replacement handles and their email response was very unclear and somewhat confusing on what my options were. The email did say that they would not refund my money. I have reached out several times and have not received any further reaponse back.Business Response
Date: 11/13/2023
Sorry about that. We've responded to your request via email and have refunded you for those handles. If you have any other questions or concerns, feel free to respond to that email.Customer Answer
Date: 11/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They really came around and helped me out.
Sincerely,
***********************Initial Complaint
Date:11/07/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dollar Shave Club has not sent product for over 3 years and refuses to send any invoicing of any kind to validate that product was sent. When told to reactive my account I pulled up the last 3 transactions and all 3 transactions are untraceable through the **** shipping system. The company has refunded the last 3 orders and canceled my account (which I am certain I cancelled years ago) however will not claim ownership to fraudulently charging me for over 3 year. In the past 2 years and 8 months we have lived at another address than that is on file, however prior to moving we werent receiving orders so I assumed my cancellation had gone through. Every single company and correspondence has been delivered to our new home, all accept DSC product which is proof that they were not sending product but they were charging me for it. I have requested a full refund of $127 however they are stating that this is all my fault and courtesy refunded the last 3 orders for a total of $31.98. This company is responding to my requests but unable to provide me with proof that I did or didnt cancel and they can not provide proof that they shipped and I received anything as well as I have proof that the last 3 shipments were untraceable and the last one shows undelivered.Business Response
Date: 11/07/2023
Our Director of Member Engagement has followed up on your email this morning. As mentioned in the email we do have a 30 day money back guarantee. All the orders you were billed for were shipped to the address we had on file at the time, since the subscription was still active. If you have any other questions or concerns, feel free to respond to that email and we'd be happy to help further.Initial Complaint
Date:11/06/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
have not received orders but have been chargedBusiness Response
Date: 11/06/2023
Sorry to hear you didn't get your order. We've responded to your request via email today asking to confirm your address. Please respond to that email and we'd be happy to help you out.Initial Complaint
Date:10/31/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered razors from Dollar Shave Club. I waited patiently for their delivery only to find they never arrived. I contacted the business to ask for a full refund and have yet to find my refund. No apology letter either from this business! I would like assistance in to this regard!Thanks,***************************** ****************Business Response
Date: 10/31/2023
Sorry about that. We've responded to your request via email today asking a follow up question. Feel free to respond to that email and our team would be happy to help.Customer Answer
Date: 10/31/2023
Complaint: 20806426
I am rejecting this response because:
Sincerely,
***********************************Initial Complaint
Date:10/26/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an ongoing auto ship (every 4 months) with Dollar Shave Club. They changed their product this year, and the new product doesnt work as well. The blade falls off the razor while shaving. I sent an email in July to cancel my membership and auto ship. I didnt get a reply. This month (October), I got an email saying ************ ship would be sent. I sent another email reiterating that I wanted to cancel auto ship and membership because Im not satisfied with the product and letting them know I had already done so previously via email. I got an email back saying they were experiencing high contact volume and would get back to me. I tried to go in to my account, but the system didnt recognize my email address even though they were sending me emails to that same address. I sent them another email which included the relevant information and asked them to issue a refund to my credit card and send a prepaid label to return the product. I got another email saying they were experiencing a high contact volume and would get back to me. Thats been 5 days and they havent responded to me yet. I again tried to go into my online account and received the same message that my email address was not found. I went to their website to try to contact them. It had an option for an online chat so I tried that. I got a message back that online chat isnt available. It said to email them. I clicked the link to send a Messanger via ********* I received a message back to email them. I called my bank to dispute the transaction. They had a phone number on file for dollar shave club so I called it. An automated message came on saying that you had to contact them via email and provided the email address. Then the call disconnected. Since they wont respond to my emails, and I cant get into my online account, and they no longer accept online chats or ******** Messenger, I have no way to prevent this auto ship and credit card charges from recurring in the future. I am very dissatisfied!!!Business Response
Date: 10/26/2023
Sorry about that. We're not seeing an email from July from your email address. We've responded to your recent request via email today and cancelled the subscription. If you have any other questions/concerns, please feel free to respond to that email and we'd be happy to help.Initial Complaint
Date:10/19/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a subscription a long time ago using an email address I no longer have access to. Since I don't have access to this email address anymore, I have not been able to activate my account on the new website. I assumed that my subscription would have been automatically canceled due to the fact that I no longer had an active account, but I was just charged $13.00 on October 8, 2023 (I have yet to receive whatever I was charged for as well). I tried contacting the ************************************ email address to get my account deleted on October 9th, but still no response. I want my subscription to be canceled before I get unaccurately charged again.Business Response
Date: 10/19/2023
Sorry about that. We responded to your request via email today asking for some more info to locate the account. Please respond to that email and out team would be happy to help you out.
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