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Business Profile

Razors

Dollar Shave Club
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.18

Average of 68 Customer Reviews

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Review Details

  • Karissa P

    Date: 11/05/2022

    I had been a customer since 2016. I had noticed that over the years the product quality had drastically gone down, yet the price had increased. The most frustrating aspect is that it is nearly impossible to speak to a live representative to resolve any issues with orders or shipments. They just have automated robots in the chat function. I would not recommend this company to anyone. Their prices are now in range with in-store name brand prices and honestly I'd rather buy in store than have to deal with their poor customer service and bad products.

  • Chuck J

    Date: 11/02/2022

    I have been a member of dollar shave club for a number of years. I loved it but then I heard they recently were bought out by another company and it's completely went downhill I can't get a hold of anyone they don't have any customer service whatsoever. They have online help but it's basically no help because you're talking to a robot. I've had an issue now for the last month and absolutely no one will answer my emails.

  • Roger or Kimberly W

    Date: 10/29/2022

    **************** *****. You can't get in touch with anyone. Their website has been down for a long time. What kind of business can't get their website back up? My complaint is that we have not received our last THREE orders. But I've paid for all three. They have no problem with my part of the deal. GETTING MY MONEY!!!

  • Bethany E

    Date: 10/27/2022

    Bethany E

    Date: 10/27/2022

    Their website has been down for a week, they are not replying to anyones messages, and are still charging people for their subscription with no way to cancel it.

    Dollar Shave Club

    Date: 10/31/2022

    Sorry for the trouble, Bethany. Our website is back up and running. I see you were able to connect with us on Social Media, and we issued a full refund.

  • James S

    Date: 10/27/2022

    James S

    Date: 10/27/2022

    I am trying to cancel my subscription and their website is constantly down. I try to call their phone line and cannot get ahold of a person. The blades they are sending me do not match the handle that I use. Changes were made to the product without consulting me the customer who buys. I am still being sent blades that I can't use and being charged each time.

    Dollar Shave Club

    Date: 10/31/2022

    Sorry for the trouble and confusion, James. Our website is back up and running. Taking a look, you are referring to our new Club Blades, when in the past you were ordering our Heritage blades. We offer both styles on our website, so you just need to select which you'd like. As a courtesy, I've sent out a free Club handle to you now. Per your request, I've also stopped your subscription. In the future, you can always email *******@dollarshaveclub.com

  • JB B

    Date: 10/24/2022

    JB B

    Date: 10/24/2022

    THEY SEND YOU STUFF YOU DON'T WANT, CHARGE YOU FOR IT, AND BE UNAVAILABLE WHEN YOU NEED THEM [SUCH AS FOR ADVICE REFUNDS] I gave 2 out of 5 stars instead zero stars only because I like their products a lot. I wish they would re-focus. Great products are worthless without customers. I did not want to leave them, but they keep screwing me - and from what I see from a large number of BBB complaints, it appears the problems are minion. I have been a DSC customer for many years - since I first heard and saw their ads, which is likely since their first year in business. As mentioned, I love their razors and blades. The best I've ever used. And in the beginning they provided outstanding service. I started seeing their service decline about 3 years ago. I have complained directly to them. I can't even do that now because there is NO way to contact them. Their chat bot, which is the only apparent method they provide now to contact, no longer works. No matter the day or hour, no matter what you do, after you type in the chatbot box. it will do one of two things: (1) Tell you that YOUR network appears to be down (which hasn't been the case any time I've contacted them) or Tell you a representative will get back to you in 48 HOURS!. That is bad enough, but then no one DOES get to back to you - ever. They do not provide an email or phone number to reach them. And the phone # I found here on on BBB, gives a recording saying it is an information-only line (but it provides no info). I actually applied for a job with them because it is so messed up, I wish they would rebound, and I am a professional specialist in turnaround. Never hear from then, either. I need a quick refund of the last 4 orders shipments because their system would not let me stop the subscription shipments. And cancel me until DSC comes back to life.

    Dollar Shave Club

    Date: 10/25/2022

    Hey JB,

    My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry to hear about the trouble getting in contact with us, and I assure you we are here to help. First things first, our email is *******@dollarshaveclub.com. Please use that anytime we can assist you. Additionally, we are standing by on all of our social media channels.

    We sincerely appreciate you being a Member for all these years. As one of the original employees of the company, I have a soft spot for OG Members. Per your request, I have stopped your subscription, and it can be reactivated anytime.

    I have also gone ahead and issued a year of refunds for you. You will see $71.16 reflect back in a few business days.

  • Rick J

    Date: 08/22/2022

    Rick J

    Date: 08/22/2022

    I am on a 3 month delivery schedule. I just received my next scheduled shipment and discovered that DSC changed their blade design. It is not as good of a design as their previous design and definitely does not perform the same. I have canceled my membership through their web site and notified my credit card company to no longer recognize their bill.

    Dollar Shave Club

    Date: 08/24/2022

    Hey Rick,

    My name is ***** and I'm a Manager at Dollar Shave Club. I'm sorry for any confusion. Please note, we offer several styles of blades on our site. I took a look, and it seems you may have accidentally received our Club blades instead of our Heritage blades. I have reshipped that box free of charge, with your correct blades. If you ever need assistance, just email us at *******@dollarshaveclub.com

    Thanks,
    *****

  • Alaine M

    Date: 08/12/2022

    Alaine M

    Date: 08/12/2022

    I've tried canceling my subscription with them several times. Unable to!!!!! I've emailed them , tried canceling through there website. It's awful!!!! I'm still getting charged for these razors and not getting my product. My next step is to the bank to make a stop payment from this company!!!!

    Dollar Shave Club

    Date: 08/15/2022

    Hey Alaine,

    Sorry to hear about the trouble, we are here to help. I see you were able to connect with us via Facebook and we canceled your account for you. The reason you were having trouble is because the email address registered contained a typo in it.

    Thanks,
    *****

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