Heating and Air Conditioning
Bell Brother's Heating and Air, Inc.
Reviews
This profile includes reviews for Bell Brother's Heating and Air, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 229 Customer Reviews
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Review fromDwight B
Date: 08/16/2022
5 stars****************** always awesome service people on the phone are nice and listen to the issue that needs to be taken care ofReview fromJudy F
Date: 08/16/2022
2 starsJudy F
Date: 08/16/2022
The sales person misrepresented aspects of the installation, the installation team misrepresented the availability of a needed breaker, and only through intervention of the sales manager did the installation proceed to completion. Also calling **** Brothers means you need to be prepared to hold for a long time before connecting with a human being. While I feel confident that my HVAC system functions well, the process was more stressful than it needed to be.
Bell Brother's Heating and Air, Inc.
Date: 08/26/2022
Hi ****, thank you for discussing your negative experience with our Sales Manager, ***** and allowing us to make things right. We apologize for the experience you had on this particular job and it taking longer to complete than it should have. When problems do arise, our commitment is to not stop until we get them resolved. We take client feedback very seriously as it helps us constantly improve the quality of service we offer. Our goal at Bell Brothers is to always make our customers 100% satisfied and continue to make changes and adjustments within the company to reach this goal. Again, we apologize for any frustration we caused and thank you for sharing your feedback, Bell BrothersReview fromDavid D
Date: 08/15/2022
2 starsDavid D
Date: 08/15/2022
Service agreement has been worth it in the past, except for the last one. The tech didn't do anything (no cleaning, etc.) except to tell me that I needed to replace a $20 to $45 (at Amazon) dual run compressor capacitor, which is a simple DIY project, and wanted to charge me $600.00. To be honest, the part will soon need replacement, but not for $600.00! They also recommended that I should replace the ac condenser which they said may or may not have a slight leak, at a cost of approx. $6,000.00! Other companies charge around $1,200.00 to $3,000.00. My unit is an older unit and will need work in the near future, but I think at the prices **** ***** charges I'll be looking to another company for any parts replacement. It is my understanding that **** ***** has changed ownership a couple of times since my unit was installed years ago. Apparently, the new owners (probably a corporation?) want to ***** their customers out of as much money as they can. If the service continues to go down hill, I'll be cancelling my service agreement. Also, a complete HVAC replacement (furnace and air conditioner) should be approx. $12,000.00. **** ***** tech quoted me a price of over $20,000.00.Bell Brother's Heating and Air, Inc.
Date: 08/26/2022
Hi *****, we have attempted to reach you by phone but have been unsuccessful. We want nothing more than to speak with you about your negative experience. Our commitment to our clients is to provide them with the highest level of professional service and a phenomenal support staff to ensure that every interaction exceeds their expectations. We take client feedback very seriously as it helps us constantly improve the quality of service we offer. Please feel free to call our *********** at **************, ask to speak to our Service Manager, ***** or you may also send us an email at ******************** in order to make things right. Thank you, Bell BrothersReview fromJerry L
Date: 08/14/2022
5 starsFast, excellent service by friendly and well trained technicians. Regular maintenance on AC and heater done carefully and explained thoroughly. Completely trustworthy.Review fromLinda C
Date: 08/14/2022
5 stars******* did the annual service on my air conditioner. He was so kind, informative, and educated me on the system. It was a great experience and ******* should be a value employee.Review fromRENE H
Date: 08/13/2022
5 starsHemos recibido mantenimientos peridicos, que son tanto minuciosos como cuidadosos. Los tccnicos se preocupan adems de dejar todo limpio.Review fromMichael H
Date: 08/13/2022
5 stars**** ***** serviced our AC unit. The technician did a through job. We were very pleased with the service.Review fromBrenda A
Date: 08/13/2022
5 starsFirst Company, ever, who actually cleaned inside my air conditioner.. Cleaned blower and brought it out to show me how dirty it was,. I was impressed. Tech was clean, wearing company clothes, used shoe covers inside and friendly. I finally have found a company I will keep calling. I would highly recommend **** Brothers for heating and air conditioner. .Review fromGerald P
Date: 08/12/2022
5 starsYour technition **** did a great job. He was very proficient at his job and gave us valuable information. We would prefer to have him come on future visits.Review fromMichele P
Date: 08/12/2022
5 starsService tech was knowledgeable, polite, prompt and I felt confident he was being completely honest about the plumbing issue (sometimes women by themselves feel taken advantage of) I was able to get an appt immediately. I am very satisfied with the tech and the service.
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