Heating and Air Conditioning
Bell Brother's Heating and Air, Inc.
Reviews
This profile includes reviews for Bell Brother's Heating and Air, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 226 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTom C
Date: 09/22/2022
3 starsTom C
Date: 09/22/2022
Had a great conversation setting up the appointment. Same day which was nice. Tech was very polite and personable. He tried to run the snake for a few then said I cannot clear this. He said you have another option with a water jet for $800+ that could come another day. I paid $85 and he left, mess on ************* where he tried to clear it. I cleaned that up and called another plumbing company. They came the next day. They were there longer than your company but did not give up and cleared the problem for me. Best money spent and will keep their number for the future. Just expected more from a well advertised company.
Bell Brother's Heating and Air, Inc.
Date: 10/05/2022
Hi ***, thank you for discussing your experience with our Plumbing Manager, *** and allowing us to make things right. We take client feedback very seriously as it helps us constantly improve the quality of service we offer. Our goal at Bell Brothers is to always make our customers 100% satisfied and continue to make changes and adjustments within the company to reach this goal. We apologize for any frustration we caused. Again, thank you for sharing your feedback, Bell BrothersReview fromThomas R
Date: 09/20/2022
5 starsTechnician ***** performed an AC maintenance check. He was very professional and did a very thorough job in his work. He seemed very trustworthy and was able to answer all my questions . He left me feeling confident in my system. Highly recommend.Review fromLaurie H
Date: 09/20/2022
2 starsLaurie H
Date: 09/20/2022
Bell Brothers scams people into service agreements and fails to follow through. 10 years of service on my minisplits and not once we're they actually cleaned professionally like the agreement stated. *********************** was the last representative here and was by far the rudest as well. Almost knocked pictures from the wall as he drug a hose through the hallway bouncing it off the walls and around corners. He spread his tools out on top of my bed and tossed his garbage across the room. He brought 2 cleaning kits but used the same one on 2 systems. Carrying a dripping soaked kit from upstairs to downstairs. He commented that the system was a cheap model and the remote was backwards. He actually said I needed to hit the minimum heat button to use the a/c side of the mini split. Said he was going to write down that I confused the system by pushing buttons to fast. Like after 10 years of using it I didn't know how it worked. He told me he wasn't able to get the cover clipped down correctly and someone else would be coming out to fix that. Couldn't wait to leave and said the office was probably expecting a call from us right now. Tried making me sign a blank screen saying he would fill it in later. Then when I refused said don't worry about signing it, you aren't paying for it anyway. When he left I went to see if both a/c and heat functioned and neither one even turned on. Called the no surprise guys office and they had him return. Of course he wasn't happy and blamed the system not working on me confusing the system by pushing buttons too fast. There were error lights on and he figured out what he did wrong, fixed it and left as fast as he could saying someone would call and schedule the guy who would be clipping the covers down properly. No one ever called, and I don't expect them to ever call. Do yourself a favor and don't pay for any service agreements from the no service guys!Bell Brother's Heating and Air, Inc.
Date: 10/05/2022
Hi ******, thank you for discussing your negative experience with us. We take client feedback very seriously as it helps us constantly improve the quality of service we offer. Our goal at Bell Brothers is to always make our customers 100% satisfied and continue to make changes and adjustments within the company to reach this goal. We apologize for any frustration we caused. Again, thank you for sharing your feedback, Bell BrothersLaurie H
Date: 11/01/2022
I think your company is only out for $$$. There have been large problems EVERYTIME I dealt with you in the last 5 years. The last tech BROKE the mini split fan blade as verified by a real tech who came out a few days after your rude one. If you cared you would refund the membership fees I paid to you for the last year.Review fromClara D
Date: 09/20/2022
5 starsI only deal with bell brothers for my heating and air conditioning issueReview fromDavid M
Date: 09/20/2022
5 starsI have used them for many years and Friendly and professional ways they operate is top line A+. They are very user friendly, and very knowledgeable.They have done ac, heating, water heater, windows, doors. Amazing.As far as cost seems high but don't really know as I only use them. Used home warranty once. Never again.Review fromRichard W
Date: 09/19/2022
5 starsCourteous, professional and knowledgeable, went right to work and solved the problem in no time. ThanksReview fromCarolynne T
Date: 09/19/2022
5 starsThe people who have serviced my house are very professional, friendly and quite competent. I am extremely pleased with all the services. **********************Review fromJanelle G
Date: 09/19/2022
5 starsGreat service! Very friendly and polite and professional! Very thorough!Review fromC. T
Date: 09/19/2022
5 starsBell Brothers provides excellent customer service and exceptional product delivery. A great vendor that offers a quality preventative maintenance program. You will be in good hands with Bell Brothers.Review fromCraig F
Date: 09/19/2022
5 starsExpensive, but excellent technician, and he used quality products. A job well done.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.