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Business Profile

Electronics and Technology

Meta Technology Company

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.06

    Average of 655 Customer Reviews

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    Review Details

    • Michelle N

      Date: 06/15/2025

      All of our Meta accounts have been arbitrarily disabled without being given the chance to understand why or to submit a personal appeal, only a digital option. We may have been hacked and have no options for a further appeal.We cannot log in to request assistance.I have 15 years' worth of memories on my FB account and no one will hear me out. I am beyond frustrated and they should be ashamed of not giving someone the option to defend themselves.

    • Christine M

      Date: 06/12/2025

      April 2025, I deactivated my Instagram for personal privacy and mental health reasons. May 19th, 2025, I found out my account had been permanently deleted due to some arbitrary violation. No warning, no explanation, and no opportunity to appeal.I did not violate any community guidelines. Instagrams ***************** offers no real assistance or way to recover my data. Ive since discovered many others experiencing the same issue. Some even being falsely accused of serious violations like impersonation or worse, with no way to dispute it.This kind of automated enforcement with zero customer support is unacceptable. **** must be more transparent and accountable in how it handles user accounts and data.

    • Tonya J

      Date: 06/11/2025

      ***** customer support fails on helping with accounts. Paying money for a subscription that basically promises customer service but provides no assistance when needed. Multiple tickets opened just to get nothing out of them. No effort in reaching out to their users. This counts as misconduct by technology platforms"

    • Elijah M

      Date: 06/10/2025

      0 functional customer service.Has a rampant AI problem that is banning people left and right without cause and no recourse

    • Alani H

      Date: 06/09/2025

      As of ****** *** and June of this year, there has been many innocent accounts on Instagram/******************** that have been getting falsely banned by ****'s ai that has gotten completely out of control. Average everyday people and businesses are being shut down and what's worse is that they're being falsely accused of ***(child sexual exploitation) which is absolutely disgusting. For proof look at the recent reviews for Instagram, Tiktok, r/Instagram on reddit etc.Everyone except actual news sites and Meta are talking about it. The only people who I can see talking about it a little bit is a Korean site and a smaller journalist but thats it. Another horrible part about it is that nobody at **** is answering these appeals and flat out suspending accounts and there is no support. People have been buying **** Verified just to talk to someone but even that is barely working. This needs to be fixed immediately.

    • Joe H

      Date: 06/08/2025

      ***** services including Instagram and Facebook offer promising but shallow safety features that ultimately do little to combat the growing online culture of organized, direct, and overt hate speech and content. I cant scroll for more than 5-10 minutes without being shown shocking or transgressive content or discourse. This makes me leery of the companies that choose to advertise on **** services.

    • Ryan L

      Date: 06/08/2025

      In order to use Meta Quest VR devices, one must have a valid Meta account through ******************** or Instagram to login. My Instagram account, which is linked to my Meta Quest 2, was temporarily deactivated because I was identified as possibly misusing my account. I sent Instagram (Meta) a scan of a government ID and other requested information. My account was reactivated, but when I attempt to login to my account on the Meta Quest 2 VR goggles, I am unable to. The error message I receive pertains to my account suspension, even though it was reactivated. I can't submit a help ticket with **** since I can't login to my account. Now I have a $400+ piece of hardware with hundreds of dollars worth of games on it that is unusable and I have no recourse and no way to contact a human being with Meta.

    • Rakhi T

      Date: 06/08/2025

      My Facebook and Instagram accounts were suspended without any clear explanation. I have submitted multiple appeals and tried to contact ***** support through every available channel, including the official appeal forms, social media, and business support, but I have not received any response or clarification. This suspension has caused significant disruption to my personal and professional life, as I rely on these platforms for communication and work.Despite my repeated efforts to resolve this issue, **** has not provided any information about why my accounts were disabled or how I can regain access. The lack of transparency and customer support is deeply frustrating and unacceptable for a company of this size and reputation.I request a thorough review of my account suspension and a clear explanation of the reasons behind this action. I also ask for my accounts to be reinstated promptly, or at least for guidance on the next steps I should take.I hope that by filing this complaint, **** will take my case seriously and provide the support and answers I have been seeking for a long time

    • Anders J

      Date: 06/07/2025

      ****'s Ai is purging tens of thousands of users with false claims of TOS violations related to child exoloitation. There is no customer service and only an ai rejecting all appeals. They are deactivating and deleting all linked Meta accounts (FB, IG, Threads, Messenger, Kids Messenger). My 20 year old FaceBook account was deleted with no working mechanism to download data, no way to view activity history, and no recourse for resolution. This is happening to personal and business accounts alike. On top of this, every time I've reported actual TOS violations such as ****, inappropriate content, threats of violence, scams or hacking, Meta has responded that they will not remove that content because "it doesn't violate their TOS".

    • James V.

      Date: 06/06/2025

      My review is about my Facebook account being computer hacked and my account closed despite a few to several attempts to contact ******************** to have my account restored, because my Facebook account was apprx. 12 years old. I already filed a cybercrime IC3 report with the ******* The event occurred on apprx. September 1st, 2024 and remains to this day. Thank you, B.B.B.!

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