Complaints

This profile includes complaints for Robinhood's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Robinhood

  85 Willow Rd Menlo Park, CA 94025-3656

• 

  Robinhood

  3200 Ash St Palo Alto, CA 94306-2239

• 

  Robinhood

  Palo Alto, CA 94306-2239

• 

  Robinhood Securities LLC

  500 Colonial Center Pkwy STE 100 Lake Mary, FL 32746-7637

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/12/2022 my account was hack using the Robinhood app I had over $2,202 in stock that was sold. I notice that my stock and option was automatically being sold, so I contact Robinhood which their customer service told me someone has hack my account and she would lock it, and would send me an email to help speed up the process of getting my account resolve , she never did. Its been over a week and I haven't talk to anyone about my account, I have send multiply message for someone to reach out to me and only to received a text telling me that someone will reach out to me soon I would really like to know what's going on with my account and where is my money.

  Business Response

  Date: 07/25/2022

  Please see attached correspondence.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to get my money out of Robinhood acct since December. I've submitted documents was hesitate at first . My bank account to purchase stock hadn't change so why do you need my social security card copy front and back bank statements copy of driver's license. Back and forth for months.

  Business Response

  Date: 07/25/2022

  Please see attached correspondence

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Robinhood let me know that my account was under review and there was nothing to be done from my end (providing documents, etc). I was unable to withdraw funds or sell stocks/cryptos or use my debit card. Then one day, I see an email saying on July 14 saying "Ethereum Order Placed" and Ethereum Order Executed" and "Dogecoin Order Placed" and "Dogecoin Order Executed" - basically all my cryptos sold within seconds without making me aware.This is unacceptable - Robinhood selling my own cryptos without my permission especially when the stock market isn't doing so well - has incurred me significant losses within a week and even more loss in the long-term from my total balance portfolio. My account is restricted so I am unable to sell cryptos or buy stocks or even use my debit card.Not a trustworthy business to invest your money into.

  Business Response

  Date: 07/25/2022

  Please see attached correspondence.

  Customer Answer

  Date: 07/25/2022

   
  Complaint: 17607192
  
  I am rejecting this response because: I am unable to see the document sent by Robinhood. Attached is the error I am getting.
  
  Sincerely,
  
  ******* S

• Initial Complaint

  Date:07/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning. I have been restricted from using my account due to unauthorized activity per Robinhood. Its been about a week now that Ive been trying to get a resolution to my problem as I have not been able to withdraw my funds. They have asked me for documents which Ive sent just like requested and it seems the more I cooperate the less they do. Ive spoken to multiple agents all whom have told me a different thing each time. The last person I talked to explain that if I submitted all missing documents my account would he unrestricted to find out later in the day that from another agent which was incredibly rude that I would have to wait weeks before they can finish their investigation. I have not committed any wrong doing with my account and this is causing me a lot of inconvenience. Ive told Robinhood that I need my funds to buy my medicine and theyre still not helping me with this issue. This is a disgrace from this business. They have all the proof they need to see that it is my account but still keep it restricted.

  Business Response

  Date: 07/22/2022

  Please see attached correspondence that was sent to the customer.

  Customer Answer

  Date: 07/25/2022

   
  Complaint: 17598571
  
  I am rejecting this response because: The business has not resolve my issues yet. I am just being told the same thing day by day that I need to wait weeks in order to get my account unrestricted. I find this to be very unfair as I have sent in all required documentations requested from them. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They restricted my account with no explanation.I gave them my I.d social bank statements and debit card transactions almost a month ago. I keep requesting a phone call or a reason on why they are asking for all this information. Very poor customer service in my opinion being..

  Business Response

  Date: 07/20/2022

  Please see attached correspondence

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about Tuesday July 12, 2022 I realized that my Robinhood account was restricted after attempting to withdraw money from my account I do not know why my account is restricted I did not ask for any restrictions to be placed on my account I put in a support ticket and spoke to a representative who asked me to upload documents and pictures confirming my identification after I complied with the wishes of the representative I spoke to I was told that the investigation will take 1 to 3 days it has already been a week and I am still locked out of my account. I have sent numerous emails and support Tickets and request for phone calls from representatives all have went unanswered and I Believe that this must be some type of scam. Ive asked many times for access to my account or to have my account deactivated and my money be returned to me but I have not received the help I was promised. I have been forced to contact legal council and the bbb for help in this matter.

  Business Response

  Date: 07/20/2022

  Please see attached correspondence that was sent to the customer.

  Customer Answer

  Date: 07/22/2022

   
  Complaint: 17582801
  
  I am rejecting this response because:
  Nothing has been done. Its been almost two weeks Ive been locked out of my account I was asked for a ton of verification documents which I have provided, I have given more than enough information to prove that my account is indeed my account but still I havent received any real help from robinhood they only send an email saying they are aware of the problem, this site/app is a scam and I would recommend for anyone thinking about signing up to look somewhere else to invest your hard earned money, I am in the process of filing a civil suit against robinhood.
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fell into their money investment scam. Make money, invest and grow into big payday.
  Their scam is trick Americans into setting up auto invest plan. They take your $$. Months or years later, when you try to withdraw your portfolio of $$$ growth, they lie, duck I'm skirt, hang up, send you into the infinity, mind blowing, destroying non ending feedback, trick scam route. No service, no tele support, no phone support...total money scam

  Business Response

  Date: 07/19/2022

  Please see attached correspondence 

• Initial Complaint

  Date:07/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an account with them June 27, 2022. Since than my experience have been horrendous. They have all my information, driver license, selfie, ssn but can not explain why my application was rejected. I have called multiple times not getting a call or email back. I am concerned that they have all my information and have not provided me any information.

  Business Response

  Date: 07/19/2022

  Please see attached correspondence

• Initial Complaint

  Date:07/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 23 2022:I transferred in $1500 to use Robinhoods Cryptowallet features, I simply wanted to transfer money into Robinhood, then purchase Crypto currency to purchase something with the Robinhood crypto wallet. My Crypto Wallet was not functioning, I immediately called support who could not solve the issue and escelated the case. After over 6 weeks of troubleshooting, my crypto currency was now down $313.66, and I never was able to make the purchase. My crypto was basically held ****** while they tried to figure out a solution to me not being able use Crypto Wallet. A $100 credit was issued... but this is unacceptable as the compensatory damages remaining was $213.66.Since your website failed to perform and support failed to troubleshoot timely, and completely failed in solving the issue. This loss was 100% at the fault of Robinhood and I would like the full credit to my account ASAP.

  Business Response

  Date: 07/18/2022

  Please see the attached correspondence that was sent to the customer.  

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a Robinhood account for several years. When I initially signed up, I provided my home phone number (which cannot receive texts). Today I logged in to view my account and was asked to add a phone number for authentication. I was asked to sign back in to add a phone number, but I was NOT allowed to sign in because the phone number on file cannot receive texts. I was also asked to upload things such as a picture of my driver's license. This was NOT a requirement when I initially signed up. I feel this is invasive and I question the legality of it as it was not mentioned when I initially signed up years ago. This is something new they have added, which I am NOT in agreement with. If they are changing the terms of our original agreement, legally I should have the right to refuse and no longer use the service. I am currently locked out of my account, which is preventing me from access to my money and closing it. I have attempted to reach someone on four separate occasions unsuccessfully. I currently have no way of accessing my account.

  Business Response

  Date: 07/18/2022

  Please see the attached correspondence that was sent to the customer.  

  Customer Answer

  Date: 07/18/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I still do not have access to my account and Robinhood refuses to address my concern.  Robinhood's letter states they pride "ourselves in customer satisfaction" and yet I could not be more dissatisfied.  My case allegedly has been escalated to the highest level of support and I still have been offered NO solutions to amicably resolve our dispute.  The letter states "we would like to let you know that we take customer feedback very seriously and we are always striving to improve our services" I have provided feedback, as well as possible suggestions on how we could resolve our dispute.  I suggested they use the telephone number currently on file to validate my identity.  I have offered to send a notarized letter requesting access (which requires verification of one's identity in order to be notarized).  I have offered them to make a deposit and withdrawal in my checking account (which is how they initially identified my checking account in 2015).  I even offered to physically come into a building with any information Robinhood feels necessary to validate my identify.  All of these suggestions were ignored.  Robinhood has made no attempt to satisfy me as a customer.  Our dispute is not over money.  It's not over damaged goods.  Robinhood is not willing to take a minute to listen to a customer's concern and actually hear what he is saying.  They have provided no alternatives on how to handle my concern.  I keep getting the same stock response (which I believe is auto generated regardless of the complaint) that they care and value me as a customer.  However, actions speak louder than words.  I still do not have access to my account.  Honoring my request will cost the company NO MONEY.  It will not even require the company to invest resources as I suggested doing all the leg work.  All it requires is one individual in the whole entire company to care and actually want to assist me.  Please allow me to regain access to my account by providing an alternative way to verify my identify.  This is not an unreasonable request.                          
  
  
  
  Sincerely,
  
  
  
  ***** *******