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Business Profile

Financial Services

Robinhood

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

This business has 2 alerts

Complaints

This profile includes complaints for Robinhood's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2,224 total complaints in the last 3 years.
    • 1,127 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 10, 2025, Robinhood liquidated nearly all of the positions in my brokerage account (approximately $140,000 in value) without warning, including long-term stock holdings and options. This resulted in approximately $20,000 in short-term capital gains and caused a significant unexpected tax burden. My account was then restricted I could no longer open trades or withdraw funds, only close remaining positions. On June 11, Robinhood liquidated more positions. I closed the last three myself on June 12 to avoid further losses.Since then, my account has been entirely in cash, but I still cannot access any of my funds. A message in the app said my account is being closed due to recent account activity, but no explanation has been provided. The review deadline was extended from June 13 to June 14, but I still have not received any update. Ive contacted support by phone, email, and in-app messages, but they have not told me what triggered this or when Ill be able to withdraw.All funds came from legitimate sources. I have not committed fraud or violated trading rules. I am asking for immediate access to my legally owned funds.

      Business Response

      Date: 06/24/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on June 24, 2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].

    • Initial Complaint

      Date:06/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a Robinhood ******* solely to take advantage of their 4.5% APY cash sweep program. I did not use the platform for trading or investing. All my funds were deposited between May ******* - May 23, 2025 from my *************** *******. On June 10, 2025, I closed that bank *******. That same day, I linked and verified a new ***** ******* using Plaid, the third-party verification service Robinhood uses. On June 13, 2025, I attempted to withdraw $2,530 to that verified ***** ******* but my ********************** ******* was immediately flagged for unusual activity. Shortly after, I was only able to communicate with Robinhood via *********************************** An initial support agent stated:Due to these recent circumstances, were implementing permanent restrictions on your access to Crypto withdrawals." However, I owned no crypto, which allowed me to access withdrawals but when I tried to withdraw my USD, I received this error in the app:You cant withdraw into this ******* right now. You can only withdraw back to the ******* where you originally deposited. Despite repeated outreach to *********************************** my attempts to inform them that the original deposit ******* was closed were completely ignored. Robinhood support has: Failed to address my specific concern in multiple support messages,Offered only generic, copy-paste replies, and Ignored a time-sensitive and serious issue involving a significant amount of money. Shortly after, my Robinhood ******* was closed on the same day June 13, 2025. This conduct appears negligent and evasive. I am simply asking Robinhood to return my legally owned funds to the linked, verified ***** checking *******, or provide an alternative disbursement method.

      Business Response

      Date: 06/18/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/18/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected]. 

    • Initial Complaint

      Date:06/14/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Robinhood as restricted my account, taking away my access to my money. I have sent documents to them as they have asked. As of today my account is still restricted and holding my money hostage. Action should be taken against them. They do this on a daily basis. Its a scam on a big level

      Business Response

      Date: 06/15/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/15/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

      Customer Answer

      Date: 06/15/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:06/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, I attempted to transfer some crypto from my account and discovered that it has been restricted due to a policy violation. I am genuinely unsure which policy I may have violated, as I did not receive any prior warning or notification regarding this issue.I subsequently contacted your customer service department to gain some clarity, but they were unable to provide specifics regarding the nature of the violation and informed me that the decision is final. I would greatly appreciate the opportunity to discuss this matter with someone who can clarify the situation in more detail. If I have inadvertently violated a policy, I would certainly like the chance to understand what occurred and rectify it. Alternatively, if the restriction cannot be lifted, I would like to request the ability to transfer all my crypto assets to my ******** account.

      Business Response

      Date: 06/15/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/15/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

      Customer Answer

      Date: 06/16/2025

       
      Complaint: 23466932

      I am rejecting this response because:

      Robinhood's handling of my cryptocurrency account.


      Despite my repeated attempts to understand the situation, Robinhood has refused to disclose which crypto policy I allegedly violated. They have repeatedly stated that their decision is final, leaving me with no opportunity to discuss or rectify the issue. This lack of transparency and unwillingness to engage in a constructive dialogue feels highly unethical.


      To make matters worse, I am unable to transfer my crypto portfolio to another platform without being forced to sell my assets. This restriction further exacerbates the situation and feels like an unfair business practice.


      I am seeking assistance in resolving this matter. At the very least, I believe I should be allowed to transfer my cryptocurrency portfolio to another brokerage without being forced to sell my assets

      Sincerely,

      ***** ********

      Business Response

      Date: 06/17/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/17/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

    • Initial Complaint

      Date:06/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was locked out of Robinhood because my name on registration (****** *** -- nickname) did not match my legal name (Sung *** ***). I requested a form for a name change request such that I can log in again. After I filled out the form AND submitted supplementary proof of identification (my driver's license scans) to **********************, I called the agent on the Robinhood support team. The agent verified that the form is filled out correctly. I was told to wait 3-5 business days so that the "backend team" could resolve the issue and let me log in again. However, it has been more than 10 business days and I have not heard back. I am locked out of all of my Robinhood funds, since I cannot log in. When I call customer support, they just tell me to wait.

      Business Response

      Date: 06/15/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/13/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

    • Initial Complaint

      Date:06/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited $27,200 from my bank account into my account at ***** ****. Since that day, ***** **** put restrictions on my account and due to unusual activity I have never was given a chance even to trade for one day and then when I try to withdraw my money say my account is restricted. website on my app it says we are closing your account and then when they send me an email it said that it will take 15 days that they are working with my bank to return my money. contacted my bank, and my bank says that they have not contacted them whatsoever and I have give me a letter. I have proof of funds all my money is been in my bank for a while and I just dont understand why theywont release my funds now the latest email says 120 days120 days and they said they are working with my bank and my bank says they have not received anything whatsoever soI am asking my bank to give me a letter which they will stating that this account is mine. I can provide them with any proof want as to the source of funds. I am in the real estate and I will appreciate any help I can get from Better Business Bureau in resolving this issue. Ive them a lot of emails and they wont talk over the phone. They just say you send a email and the email back is the same email that I get allthe time saying that your account is being closed and that I will receive they will notify me when the process is complete.The money was taken out of my bank account and deposited in the into ***** **** account and every time I try to withdraw my funds it says your account is restricted so it so I cant please help recover my funds from ***** ****

      Business Response

      Date: 06/17/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/17/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

      Customer Answer

      Date: 06/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:06/12/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Robinhood account got restricted I dont know why and when Im calling customer service theyve all told me a same thing they cant talk on the phone it would have to be through email but they all sent me the same email and never answered my question after I applied.

      Business Response

      Date: 06/14/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/14/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Context: I opened a Robinhood account a couple years ago. When I opened the account, ********************** automatically assigned me a small stock investment. I recently decided to close my account because I do not use ***** complaint: Robinhood will not let me close the account. The small stock investment that Robinhood auto-assigned to me was for a company that has since gone bankrupt. Of course, I cannot sell the stock. However, Robinhood considers the account 'active' and they will not close active accounts. Let that sink in: Robinhood forced a financial commitment on me and then uses that to force me to maintain the account.

      Business Response

      Date: 06/13/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/13/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

      Customer Answer

      Date: 06/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:06/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Request for Resolution Piece of the $1 Million Pie Promotion Dear Robinhood Support,I am writing to formally express my concern regarding the Piece of the $1 Million Pie promotion. As a new customer, I took great care to follow all the outlined steps to qualify for the promotional reward, and I believe I am entitled to the funds that were promised.After completing the necessary actions, I proactively contacted your customer support team to confirm that I had met all the eligibility requirements. The agent I spoke with confirmed that I had successfully fulfilled all the steps, and I have attached a copy of that conversation to this message for your reference.However, when I followed up on the status of my reward, I was informed by a higher-level representative that my case is now under review to determine whether I will receive the funds. I find this process to be both confusing and frustrating, especially as a first-time customer who engaged with this promotion in good faith and fully complied with the terms.I respectfully request that my eligibility be honored and that the promised deposit be made to my Robinhood account without further delay. I trusted Robinhood to uphold the terms of its own promotion and would appreciate a timely resolution.Thank you for your attention to this matter. I look forward to your response and to continuing my experience as a Robinhood customer on a positive note.Sincerely,***** ******* ******************************** Signed up on June 1st 2025

      Business Response

      Date: 06/18/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/18/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected]. 

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Robinhood decided to randomly close my account after I had a fraud/dispute issue. The issue isnt the fact it was closed. Although they never actually clarified why they did so. But they are literally impossible to reach. I had a credit from a merchant which was rejected since the account was pending closure and they refuse to resolve this issue with me. They state they returned this credit to the merchant but they have not received it either. And it appears to be theft. I have tried for over two months to resolve this issue and all Ive gotten is robotic scripted emails ignoring my concern. And when I try to request a callback it says invalid account number so its literally impossible to reach a live person. I need this resolved with a letter stating the exact date this account was no longer serviced. As Robinhood has got to be the worse financial institution Ive ever dealt with.

      Business Response

      Date: 06/21/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/19/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].

    Robinhood is NOT a BBB Accredited Business.

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