We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Services

Robinhood

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

This business has 2 alerts

Complaints

This profile includes complaints for Robinhood's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Robinhood has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2,233 total complaints in the last 3 years.
    • 1,135 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was restricted with no reason given by Robinhood on 1/04/2023. They are requesting I verify my identity through other personal bank accounts or I cannot access my money! I dont even have another bank account because I was using Robinhood debit card. I was paid 1/06/2023 from my job to my Robinhood debit card and I am unable to access this money at all! I have confirmed with my payroll department that my deposit was successfully transferred to my Robinhood direct deposit on 1/06/2023. Between 1/04/2023 and 1/06/2023 Ive tried *************************************** speak to someone and I am told Ill be followed up with an email or hung up on when waiting in line for a call. I have not received any email, I have not received a reason for my restriction, I cannot access MY work money, and I cannot get an answer. Now my bills are late because Robinhood is holding my money hostage essentially.

      Business Response

      Date: 01/15/2023

      Please see attached correspondence that was sent to the customer. 

      Customer Answer

      Date: 01/15/2023

       
      Complaint: 18696542

      I am rejecting this response because: the answer you have given me is the same answer Im getting from customer service; Nothing. No one is telling me why my account is locked or addressing how I am going to get my money. I have contacted customer service countless times and am told Ill receive an email and I never do. I have told you all multiple times the same thing and I do not get an answer, only that Ill receive an email. Address this for me now, (1) Why is my account locked (2) When and how can I access MY money (its been weeks!) and (3) why are you guys asking for bank statements for my husbands card?

      Sincerely,

      *********************

      Business Response

      Date: 01/21/2023

      Please see attached correspondence that was sent to the customer.

    • Initial Complaint

      Date:01/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited 35k to Robinhood and proceeded to transfer to another wallet. Due to 5k daily restriction, I completed 4 transfers leaving almost 15k in Robinhood. Robinhood then restricted my account claiming investigation. I sent proof of funds and ID verification. They have now informed me of a complete deactivation but cannot tell me when I can get my remaining money back. Further, no one is able to say why standard transactions are investigated.

      Business Response

      Date: 01/13/2023

      Please see attached correspondence that was sent to the customer. 

      Customer Answer

      Date: 01/14/2023

       
      Complaint: 18690354

      I am rejecting this response because: Robinhood has confiscated my monies claiming that they are unable to determine the legitimacy of funds that were deposited by ACH from **** of America. I submitted my bank statement to Robinhood. I do not believe that it is up to Robinhood to determine if my funds are legitimate or not but nonetheless I sent them my bank statement showing them where the funds originated from.  I believe this is an attempt to fraudulently confiscate customer monies to improve their liquidity as it is evident by the numerous complaints on the web by other customers. This company  needs to be officially investigated and customer funds need to be returned. This scam should be publicized so that investors can be aware. As is evident from their response, they do not provide information as the only emails I received from them is that they are deactivating my account and confiscating my funds. When asked what illegal or fraudulent activities I committed, they said they are not able to say and referred me to their policies. 

      They should

      1. Explain what illegal /fraudulent activities I committed on their app
      2. Explain why I need to provide proof of legitimacy of funds
      3. Explain why they have failed to let me know what is required to determine legitimacy of funds
      4. Give a legal letter stating what laws of this land allow them to simple confiscate investors funds
      5. Immediately send my $14.8K to my BOA account where it was deposited from in December


      Sincerely,

      *********************

      Business Response

      Date: 01/21/2023

      Please see attached correspondence that was sent to the customer.

    • Initial Complaint

      Date:01/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get into my account for months now, I set up a two factor authentication app on an old phone that I broke so I can no longer get the code because it's not transferable between phones. I have been told they reset it/removed it from the account but it is still there when I try and login. I have sent them pictures of myself along with my information as requested by them to verify it's me (I scanned my state ID and sent a scan of my face through a 3rd party app) I then waited 3 days for a response from them each day reminding them I had sent the requested information and still have had no response. The person I was dealing with said their name was ******** (Case ID: ********* I have $200 in this account that I need out now and they are refusing to do what they are saying they will do which is keeping me from my funds.

      Business Response

      Date: 01/10/2023

      Please see attached correspondence that was sent to the customer. 

    • Initial Complaint

      Date:01/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan 4 2023 I received a statement from my Robinhood brokerage account but could not open it to read. I looked for a customer service number but couldnt find one. I downloaded their app but couldnt log in. After nearly an hour I got my password changed, but the app still wouldnt let me log in. I submitted photos of myself and my id, and the app then asked for a code sent to my phone. I did not receive a code. I tried updating my phone and the app told me to contact customer support, only available after logging in. I contacted ******** to find a number and was told there was no number, and that 489 complaints similar to mine had been filed by Robinhood customers.

      Business Response

      Date: 01/10/2023

      Please see attached correspondence that was sent to the customer. 

      Customer Answer

      Date: 01/11/2023

       
      Complaint: 18690140

      I am rejecting this response because:
      The business continues to make me jump through numerous hoops to resolve the issue myself. It does not call the number I provided, does not engage in significant, issue resolving dialogue by e mail or messaging, and steers me toward endless dead ends. I wish to close my account and be fully refunded the amount in it, without any fees being deducted.

      Sincerely,

      *******************************

      Business Response

      Date: 01/13/2023

      Please see attached correspondence that was sent to the customer.

      Customer Answer

      Date: 01/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:01/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About 6 months ago Robinhood the investment company had locked me out of my account. I have tried multiple times to contact a representative. No luck! They have an option to send a link to reset a password but I never received the email to reset it. They say sign on to your account for 24/7 help but thats the problem I cant sign into my account. I am frustrated because I dont have access to my own money! Please help me resolve this issue asap. Thank you very much in advance. *************************** **************

      Business Response

      Date: 01/12/2023

      Please see attached correspondence that was sent to the customer. 

    • Initial Complaint

      Date:01/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deleted my account, like a year ago, then today I get a letter that tells me that I need to update my email, by today, or they will charge me money. I deleted my account a year ago. so I went back and deleted it again. I have no account I will not pay you, your company is a scam, and now you try to charge people who don't have accounts, like a con artist. Delete any information you have about me and delete my account like you should have a year ago, and you will receive ZERO from me ever.

      Business Response

      Date: 01/10/2023

      Please see attached correspondence that was sent to the customer. 

    • Initial Complaint

      Date:01/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to retrieve my money from Robinhood since 12/20/2022 after noticing suspicious activity on my account. I was instructed to deactivate account & provided a case number. Robinhood advised someone would contact me within 1-3 business days. No call, so I contacted again through the website waiting in the cue for hours while someone is supposedly working on my account. The 1st time someone did call back requesting information (copy of drivers license, face verification & copy of bank statement). I supplied the info reluctantly & again was advised I would be contacted once review was complete. No call, I have been through this process again & again, holding for 3-4 hours. I noticed on the BBB site the same complaint, many times. I just want to close the account & transfer the money back into my account. Please if there is anything you can do or advise me who to contact to get my funds returned.

      Business Response

      Date: 01/06/2023

      Please see attached correspondence that was sent to the customer. 

    • Initial Complaint

      Date:01/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 11th 2022 I got a notification from the Robinhood app about some pending transactions. When I chequed them I notices these transacctios were not authorized by me. I contacted support while these were still pending and the locked my debit card but told me I had to wait for these transactions to ****** in orde to proceed to dispute them. I did jist that and was contacted days later by their investigation team apperantly they were going to do something about it but a couple of days later they sent me an email saying that no fradulent activity was found. I provided them with all the information they asked being very specific and they were still unable to resolve the issue. All in all I was stolen a little over five thousand dollars. I replied to their email and did mo receive any response. I tried contacting suppor via phone and only received a pop up message on the app stating that i will receive a call shortly and that never happened. It is absurd to me that they could not do anything about this even when I contacted them while all these transacctions were still pending.

      Business Response

      Date: 01/24/2023

      Please see attached correspondence that was sent to the customer.

    • Initial Complaint

      Date:01/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can't log into my account. I got a new phone and when I try to login it requires a text code verification that I dont receive. I tried emailing and didn't get a response, I tried calling and there are no avenues for me to log into my account. Their system keeps asking me for info that I have to be logged into my account to see (terrible system.) Can't get a callback without account number, can't get account number without being logged in... This is a terrible account recovery system I dont know why I can't just get a confirmation code through email or request a call back without being logged into my account to see my account number

      Business Response

      Date: 01/06/2023

      Please see attached correspondence that was sent to the customer. 

    • Initial Complaint

      Date:01/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Haven't used their account in years got an obnoxious physical post mail letter saying that they're going to charge me money because I don't use them and I didn't update my email address and they're going to charge me money which I don't agree to so please cancel my account and refund me this money. I have never seen this before in my life where they will charge you money for not using their service.

      Business Response

      Date: 01/06/2023

      Please see attached correspondence that was sent to the customer. 

    Robinhood is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.