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Business Profile

Financial Services

Robinhood

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

This business has 2 alerts

Complaints

This profile includes complaints for Robinhood's headquarters and its corporate-owned locations. To view all corporate locations, see

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Robinhood has 4 locations, listed below.

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    Customer Complaints Summary

    • 2,224 total complaints in the last 3 years.
    • 1,127 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened an account with this business it took seven days after they took the money from my account to get access to even use it so that way I could trade cryptocurrency I had access for one day they restricted it wont even let me use my debit card. Now they want me to prove my identity all over again for the 50th time Ive already sent other documents 3 times and now theyre still saying its not good enough and I cant have access to my money. I said that they could return the money to the account that the money came from in the beginning so that way they know that its not fraud they returning the money directly to the people or personal the money came from originally to prove that its not fraud but they wont even do that. I just want my money back and I have multiple things that Ive had to pay for and I have late fees for because they wont give me access to my money this is my money it doesnt belong to them they dont get to dictate where it goes it belongs to me. Now I think they should cover those late fees because its them not allowing me to have access to my money like they had advertised.

      Business Response

      Date: 08/10/2022

      Please see attached correspondence.

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Robinhood stock trading restricted my account while I contacted customer support to get answers which I never got an answer why my account got restricted back in July 26, on august 1st Robinhood sold all my stocks without my Permission at a big loss I been trying to contact them and they wont call me back or get an answer me whats going on. My Robinhood username is viengs45818.

      Business Response

      Date: 08/09/2022

      Please see attached correspondence.

    • Initial Complaint

      Date:08/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was restricted since January when I tried to add funds to my Robinhood account I was asked to send in a picture ID picture and pic of my Social Security and explain the reason the account was restricted I explained that I didnt understand why it was restricted but I went ahead and gave all my personal information that was Asked the information has been in your possession for over two months and there has not been any resolution to my case I was told in the beginning through an email that ******************* team members were working very hard on my situation and the maximum time that it was gonna last was two weeks I waited those two weeks before I called again This time a new team member Took my call and had no idea what was going on with my case he said all the information was there and he was gonna forward it to the correct ******************* member and that it would be done within the next three days three days past nothing happened I called again they had lost my complaint I had to start a new one again I waited another two weeks and nothing.when I call to ask what is the progress ,I can only communicate through email because theres nobody to take my calls IOnly get emails stating a team member is working on my case but the case is never resolved there is nobody to talk to there is nobody incharge nobody knows whats going on you get connected to account managers that seem to have an idea what was going on in that case ,But are not able to fix the problem so they need to forward it to somebody else which doesnt do anything. When you call again a new team member answers And the same process continues Please please help me

      Business Response

      Date: 08/08/2022

      Please see attached correspondence that was sent to the customer.

    • Initial Complaint

      Date:08/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with Robinhood investments. I gave them all personal information deposit some money and invested in it. 2 days later I cannot log in. It keeps coming up like I didn't finish setting up an account. I messaged them and all they are saying is they are working on it. I messaged them back and said if they cannot resolve this to close my account and send back the money I've infested in. Doubt I will see anything. Companies like this SHOULD NOT be in business. Please do something about this scam company.Thank You *********************

      Business Response

      Date: 08/08/2022

      Please see attached correspondence that was sent to the customer.

    • Initial Complaint

      Date:08/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/29/22, I attempted to make a withdrawal from my Robinhood brokerage account back to my personal bank account. Suddenly Robinhood placed a restriction on my account and requested that I upload my drivers license. After I provided that they requested my social security card which I also provided. As I provided the information they continuously requested sensitive personal information. They requested my bank account statement with my entire account number and address which struck me as suspicious and as a scam. In the two years that I’ve had the account they NEVER requested that information. I explained to them their request was too intrusive, was a bait and switch and I did not want to provide such information for privacy and security purposes.

      More importantly, Robinhood DID NOT require a bank statement as a condition of doing business with them when I first opened my account, NOR did Robinhood request or require my bank statement before permitting me to initiate external transfers from my bank account to my brokerage account.

      I would have NEVER opened an account with Robinhood if they stated upfront they were requesting such information. I’ve had this account for two years and Robinhood is only now requesting this. Furthermore, in the past I’ve made transfers and withdraws from this same account WITHOUT issues.

      I have no problem verifying my identity by drivers license and social security card, but providing my full account number via bank statement is an absolute no! I am not applying for a loan or any other services that justify such intrusive access.

      I do not agree to those terms and wish to withdrawal my 10,000 from Robinhood back to my bank account and close my Robinhood account. They are refusing to allow me to transfer my money and close the account.

      After being promised a supervisor would contact me, they have not. Now they are ignoring my emails.

      Business Response

      Date: 08/10/2022

      Please see attached correspondence that was sent to the customer. 

    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used Robinhood for several years. Invested in crypto and look once in a while. Never had a problem until April when they asked me to change my password - which I did. Then asked me for this info. So I never had a problem before and waited until last week - same request.

      Quote:
      "A photo of the front and back of your valid government-issued ID."
      "Color photos of the front and back of your signed Social Security Card"
      "A PDF bank statement(s) for all linked bank account(s)"

      Wrote email to customer service and kept getting the same answer. Then went on FB where others have also expressed the same issue. My case was supposedly expedited and I would receive a phone call. "Ben" emailed me for a time. Told him "after noon". That was yesterday.... All I've asked all along was a phone call from a human being - that IS not happening and have nowhere else to go. According to others this is a constant scam. I invested $300 (I think) and obviously don't know how much is in the account IF in fact it did exist.

      This has to be stopped! I would like my money returned! But more important for this info to go out to all involved with Robinhood! What if I did give them the info.......identity fraud. I have documents however I'm not computer smart, but will be willing to fax you the docs that I have.

      Business Response

      Date: 08/05/2022

      Please see attached correspondence that was sent to the customer. 

    • Initial Complaint

      Date:08/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Between 7/28 and 8/1 I submitted a transfer request. I attempted to transfer all at once, but was rejected. I then summitted the transfer for each asset individually. I contacted Fidelity and they told me to see if Robinhood could cancel the requests. I was told no by Robinhood, but have since found out they could, and they actually canceled on transfer of VOO. Robinhood stated as long as it is the same brokerage firm that I would only receive ONE $100 transfer fee. They stated on he phone AND (I have email in writing) that other fees I see will be credited back to me and that their system isn't that intuitive. Once I started to see all these fees mounting ** in my new account I knew they had told me the wrong information. They are charging me $1200 to transfer around $4000 to ********************* This was an error on my part, but was told it would only be one fee so I made little attempt to stop the transfers.

      Business Response

      Date: 08/05/2022

      Please see attached correspondence that was sent to the customer. 

    • Initial Complaint

      Date:08/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put money into an account using the account and routing number on file. I used that same info to pay 4 bills. All of the transactions were rejected because they were pulled from the spending account with a different account and routing number. All the transactions failed. I asked for a supervisor and the chats were abruptly disconnected.

      Business Response

      Date: 08/03/2022

      Please see attached correspondence that was sent to the customer.

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Robinhood llc and associates is a team full of scammers and defrauders they wont work with you whatsoever they will do everything in there power to throw youre customer support tickets in the trash bin and laugh at you never have I ever once contacted them and got a good response there was an investigation conducted for disputed charges and several times they changed my support they changed the whole story several times and scammed me out of money made me wait 10 business days for them to tell me complete nonsense

      Business Response

      Date: 08/02/2022

      Please see attached correspondence that was sent to the customer. 

    • Initial Complaint

      Date:08/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Robinhood account on July 20 2022 I went to my account to check the status of my stocks and my account t was restricted I have made multiple attempts to contact them and I keep getting the same response that there working on it. I have provided all the information they requested multiple times pictures of licenses. SSN card and bank statements. They restricted my account from buying any stock.they also sold my stocks without authorization from me as I did not sell it. I went to withdraw my money and they had the withdraw feature disabled I cant take my money out. I tried contacting them again and they said that they are escalating it to a specialist and I never get anything back in communication or status reports they blocked my account I cant with draw my money I cant do anything. They are driving me in circles keep requesting the same documents I provide the information so they can release my account but still nothing. They also sold my shares in my stock unauthorized without my permission. They have completely blocked me from doing anything my account I have tried multiple ways and times to contact them they either always hang up on me or disable the chat. I am getting nowhere with thier customer service department. When I call they say they are working on it and then they hang up same with their online chats. I need this to be resolved so I can access my account to take out my money. My wife works at. A bank and she has had multiple people come to the bank and address the same thing with her they wanted to out claims in through the bank their scared and frustrated as am I that Robinhood is doing this to us its customers I need this remedied and fixed I want access to my money now.

      Business Response

      Date: 08/05/2022

      Please see attached correspondence that was sent to the customer. 

    Robinhood is NOT a BBB Accredited Business.

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