Complaints

This profile includes complaints for Robinhood's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Robinhood

  85 Willow Rd Menlo Park, CA 94025-3656

• 

  Robinhood

  3200 Ash St Palo Alto, CA 94306-2239

• 

  Robinhood

  Palo Alto, CA 94306-2239

• 

  Robinhood Securities LLC

  500 Colonial Center Pkwy STE 100 Lake Mary, FL 32746-7637

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Robinhood account on July 20 2022 I went to my account to check the status of my stocks and my account t was restricted I have made multiple attempts to contact them and I keep getting the same response that there working on it. I have provided all the information they requested multiple times pictures of licenses. SSN card and bank stsmtents I went to withdraw my money and they had the withdraw feature disabled I can’t take my money out. I tried contacting them again and they said that they are escalating it to a specialist and I never get anything back in communication or status reports they blocked my account I can’t with draw my money I can’t do anything. They are driving me in circles keep requesting the same documents I provide the information so they can release my account but still nothing. They also sold my shares in my stock unauthorized without my permission. They have completely blocked me from doing anything my account I have tried multiple ways and times to contact them they either always hang up on me or disable the chat. I need my account to released so I can withdraw my money

  Business Response

  Date: 08/05/2022

  Please see attached correspondence that was sent to the customer. 

• Initial Complaint

  Date:08/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Setup for an order with stop trailing at price of $3.92 with 1% loss and stop price at $3.88 but my my stock is sold at $3.75 even cheaper than market price. It is a cheating transaction.

  Business Response

  Date: 08/02/2022

  Please see attached correspondence that was sent to the customer. 

• Initial Complaint

  Date:07/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been banned from my Robinhood account after being a customer for years. I was banned randomly yesterday afternoon with no specific reason given. I have contacted them multiple times now and still cannot receive any specific reason of how I violated our user agreement. This is leaving me in a bad position as I have about $140,000 with them and can no longer purchase securities. It is unacceptable that Robinhood cannot (1) call me (2) provide a specific reason for such ban or (3) provide a resolution to have my account unbanned.

  Business Response

  Date: 08/02/2022

  Please see attached correspondence that was sent to the customer.

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ask Robinhood for help, they asked me how can I help i told them what i wanted and they quidded to my request. Now they are not giving me my money there is no way i can retrieved my my money

  Business Response

  Date: 07/28/2022

  Please see attached correspondence that was sent to the customer.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1st I tendered **** Spirit shares. Once I did this, the Robinhood app showed I was -$36,629.14 on my account. I will attach screenshots. Right away, I called Robinhood to ask for them to place my account on a selling lock since I have other stocks I own and didnt want them to be sold out due to Robinhoods glitch on the app and showed I was -$36,629.14. As youll see in the email thread, a Robinhood customer service employee wrote: That is correct, it will last until the funds are received. This was in response to me asking does the lock of selling my portfolio in my account last until the funds are received. Now yesterday I see they sold ***** of my CCL shares to cover margin. Once again, my account was locked and the margin team sold regardless, I was not notified once about how much margin I had to really cover. If I had been I couldve deposited the cash or sold at my discretion. Because of the app glitch where it says I have a negative portafolio I was never able to see how much margin I really would need to cover nor was I ever notified of the exact amount. I also was not warned my stock would be sold unless I deposited X amount or sold X amount of shares. This is fraud! I called and the guy said it was justified. Nothing they can do. I know for a fact the can reverse sales because theyve done it for me before due to once again a glitch on their app. Ive lost now over $400 currently because they decided to sell my stock at the lowest price possible to cover a so called amount of margin I was never notified about. Not to mention my account was supposed to be on margin lock until the funds are deposited. Today is actually the tender date!! They always refute unless I have proof. So Ive gotten used to taking screenshots because Robinhood can never talk accountability for their f**k *** unless I have proof, which thank god once again I do because theyre unreliable and untrustworthy!!

  Business Response

  Date: 07/28/2022

  Please see attached correspondence that was sent to the customer.

  Customer Answer

  Date: 07/29/2022

   
  Complaint: 17630340
  
  I am rejecting this response because:

  
  

  When I click the case number it says its being investigated. There is no resolution. Today I called again and was now told a different answer. I keep getting contradicting responses. I would just like the trade reversed. If that puts me under margin maintanance, Robinhood always notifies me of how much Id have to deposit in order to cover it. Seeing the stocks that were tendered have gone up, I should be clear or almost clear of margin. Id like to please have the trade reversed so I can take action on my account. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/17/2022 my Robinhood account had a restriction put on it when I went to pay my car note with their debit card account. They have frozen $373 dollars of mine. I live paycheck to paycheck and this was the start of me losing everything. Because that money was locked up I lost my car, eventually my home..all because Robinhood continuously to this day has given me the run around. They have so many complaints of locking peoples money up it’s surprising this company is still running. I want some actual accountability but I know that won’t happen. I’ve been emailing and calling back and forth. One person tells me one piece of documentation will do for getting my money free and they go back on their word every time. They are holding millions of dollars from people all over and they get no repercussions. This is crazy! I want my money back.

  Business Response

  Date: 07/26/2022

  Please see attached correspondence sent to the customer. 

  Customer Answer

  Date: 07/26/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the letter Robinhood sent was not satisfactory. They offered no solution and said a lot of nothing. I want my money back. 
  
  
  
  Sincerely,
  
  
  
  Patrice *****

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 06/30/2022
  Description ROBINHOOD DEBITS *********
  Withdrawal $5,000.00
  
  On June 29 a payment was issued to Robin Hood in the amount of $5000 to be used on the stock and trades platform. The $5000 was withdrawn out of our bank account on June 30 as referenced above. Found out after transaction was already done that they hold funds each week until they clear which they did not used to do when I was involved with this business three years ago so I decided I wanted to go with TD Ameritrade and tried to withdrawal the $5000 back to the original bank account it came from which is bank OZK ending in **** and they restricted my access to the money on all levels they had already cleared and said that I had to verify my identity with Social Security card drivers license and copies of bank statements from bank three years prior that has nothing to do with this transaction and wasn’t used in this transaction at all, and a virtual 3-D face profile picture to prove who I am. I sent all this information on July 17 18th and 19th and was informed it would take 1 to 3 business days to review and to clear the documents to release the money. I called Robin Hood on July 22 to check and see if the documents had been cleared And then they informed me they wasn’t sure when it would be done and it could take possibly months. I’m not sure on all the legalities of that but I don’t think that it is fair nor legal for them to hold my money for several months after I’ve provided them with all the information they requested to prove my identity, and drawing interest off of my money. You would think that they would had to have proved my identity before they accepted my $5000 to begin with….it all seems kind of strange and weird to me all I want is my $5000 that I deposited to put back into my bank account and I don’t think I should have to wait months when they took it out of my account overnight. I provided him with all the information they wanted so I just want it returned.

  Business Response

  Date: 07/26/2022

  Please see attached correspondence sent to the customer. 

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account all of a sudden got restricted and they started asking for all kinds of documents which I’ve sent repeatedly this has been goin on for a couple of years now and they always have an excuse as to why the documents aren’t being accepted and now for months all I get is a response that they received my documents and they will get back with me and they don’t. I find it really crazy that they will allow me to deposit into my Robinhood account but the only thing really restricted is me being able to cash out and I’m only trying to cash out to the same account I’m depositing from this is ridiculous and it’s past time for them to clear my account

  Business Response

  Date: 07/26/2022

  Please see attached correspondence sent to the customer. 

• Initial Complaint

  Date:07/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about July 12, 2022 I sent a support ticket to robinhood support asking why have I been locked out of my account without cause or warning. I was sent an email from a representative named ****** asking for me to upload specific documentation in order to verify my identity, I was even asked to do a face scan. I was told by ****** that this would be a process of 3 days maximum. I followed all directions and did as I was asked but my account has still not been given back to me even after Ive proven my identity and had countless phone calls with zero results. Today I recieved an email from ****** saying that the investigation which is totally unnecessary will take a few weeks. Stock prices are rising and falling daily and I am losing thousands of dollars while nobody can tell me a reason as to why my account is locked . Because I do not have a bank I have to rely on robinhood to deposit my tax refund and now all of my money is being held from me without reason. I want to resolve this as fast as possible because my account is fine, I cannot pay my bills or rent in time and may face possible eviction due to this unwanted investigation. I simply want my account back

  Business Response

  Date: 07/25/2022

  Please see attached correspondence

  Customer Answer

  Date: 07/26/2022

   
  Complaint: 17616041
  
  I am rejecting this response because: my account is still locked after I've verified my identity and complied, I keep getting the runaround and am now seeking council

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against ******************* I needed to change my telephone number within my account to do so they told me I would have to upload my state ID upload me holding a picture of my state ID to my face so they can make sure with me after doing so they open up my account again where I can put in the new information of my personal account by then took money out of the account needed for personal reasons they informed me I could no longer do any trading within the ******************* account unless I sent them my personal bank statement for the last 3 months I repeat my personal bank statement for the last 3 months without this information I could no longer do any trading with the funds within my account my money within Robinhood account I cannot do any trading or take any money out of the Robinhood account this is criminal behavior this is criminal stealing this they do not have a right to my personal bank statement it is my personal bank statement for me only why is this country allowing companies to steal and withhold American citizens money their own personal money and what gives ******************* a right to my personal bank account this is illegal and criminal and someone should do something about it some federal organization to put this criminal Enterprise in check no one else asked for your personal bank statement cuz if they did you wouldn't do business with them so what is ******************* do they ask for your personal bank statement so you can't get your personal money out of their account this again is criminal and illegal they do not have a right to my personal bank state they do not have a right to refuse me access to my money that I put in that account from my personal bank account I'm asking for help to get my money out of ******************* and close the Robinhood account I'm asking you to put me to an attorney or someone who can ********************* for their illegal practices against the consumer who put a trust in there company please help me ***************************** ************.

  Business Response

  Date: 07/25/2022

  Please see attached correspondence