Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Google, LLC

  1600 Amphitheatre Pkwy Mountain View, CA 94043-1351

• 

  Google, LLC

  600 - 10 Dundas St. E Toronto, ON M5B 2G9

• 

  Zagat

  76 Ninth Ave, 4th Floor New York, NY 10011-5225

• 

  Google

  85 10th Avenue New York, NY 10011

• 

  Google, Incorporated

  1101 New York Ave NW Ste 200 Washington, DC 20005-4295

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was automatically enrolled in the Nest Renew program without my consent or knowledge. I only became aware of my participation after receiving a monthly recap email from ********** showing thermostat changes at my address.I never authorized this enrollment, never accepted any terms, and was not notified in advance. I have attempted to contact support but found the Nest Renew customer service phone number inactive.Nest Renew is actively altering thermostat settings in my home and collecting usage data without my explicit permission. I want this program terminated immediately and a record that I did not opt in. I am also requesting confirmation that no financial data or billing has occurred and that my personal data has not been misused.I am filing this complaint because I believe Google LLC (**********) has violated basic consumer consent practices.

  Business Response

  Date: 06/06/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our Nest team directly, please contact us via this page: *******************************************googlenest/gethelp
  
  Thanks,
  BBB Core Team

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged $17 for service last month now they have sent a bill saying I owe $136 for this month and last month and have stated it was an internal problem but they refuse to take last months bill off. I paid my statement balance for last month its not on me that they messed up.

  Business Response

  Date: 06/06/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our Google Fi team directly, please contact us via this page: *******************************************fi/gethelp
  
  Thanks,
  BBB Core Team

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 3rd I saw a promotional add for Google Fi being unlimited standard plan being 50% off for 18 months of you bring your own phone. I was surprised they were running the same deal so soon as the last. I followed the links from the promo and tried signing up and somehow ended up with a different plan. I honestly don't know how this happened. So after dealing with the immense headache of canceling my att plan I that I thought I was going to be forced to return to, I called Google fi customer service and explained the situation. Somehow I had ended up with the wrong plan without so much as a hey, heads up you are signing up for cellphone service, are you sure type of click twice to make sure things are what you are expecting(not even a preview your cart), without providing any payment information, I had signed up for a unlimited premium plan. That's when I immediately called Google fis customer service I explained the situation, the headache of ***** and how I used their own promotion and app to get where I was. I was told to switch plans and I would have to pay the premium for the first month but then would get the promotion. I told the employee that was in unacceptable to me as I hadn't even used a single byte of their service as I was on WiFi and if I had to I would rather cancel than not have the promo pricing. She assured me to try and change it, it might change immediately. I did and it did however there was no proof of what my payment on the first bill would be. She said it would be promo price and call customer service if I had any problems and denied my request for it in writing. Of course when the bill comes it is normal pricing so I do as I was promised and called fi who told me there was nothing they could do it was the software. Google telling me it's software they can't change is even more unacceptable than the following promises to talk to a supervisor which never happened or the terrible customer service interactions after.

  Business Response

  Date: 06/06/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our Google Fi team directly, please contact us via this page: *******************************************fi/gethelp
  
  Thanks,
  BBB Core Team

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern:We are filing this complaint against Google LLC / ******* regarding the sudden demonetization, suppression, and search ranking loss of my ******* channel, "How To Pronounce", in early 2025. These actions occurred without warning, explanation, or due process, following unrelated subpoena activity tied to my lawsuit, ****** ******* *. ****** ************* Company, Case No. 3:******************* had no causeno copyright strikes, no policy violationsyet my content was de-ranked, my earnings cut, and my business harmed. These actions appear retaliatory and were triggered by ******** receipt of legal subpoenas unrelated to my channel content (Google Ref. Nos. ******** and 29636641).This behavior may violate the ************************ Act (15 U.S.C. 4158) by constituting unfair and deceptive business practices, as well as the ********-**** Warranty Act (15 U.S.C. 2301) through failure to deliver fair monetization and platform services. It also constitutes tortious interference with my business expectancy as a member of the ******* Partner Program.Resolution Demanded:Immediate reinstatement of monetization.Full back pay based on historical channel performance.Restoration of search rankings in ******* and Google.A written explanation of the actions taken against my channel.If unresolved within 14 days, I will file formal complaints with the ***, Ohio Attorney General, and **************** on Commerce, and will pursue legal ********************************* *******

  Business Response

  Date: 06/06/2025

  Hello, 
  
   We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
  To get in touch with our ******* team directly about a paid membership or purchase, please contact us via this page: *****************************************************************.
  Learn to manage your personalized content feed here: 
  **************************************************************************************************************************************
  Use Content Settings to customize your feed:
  *******************************************************************************************************
  
  If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.
  
  For additional products and information, please contact us at *******************************************
  
  Thank you,
  Google Support Team
  
  

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ***** for somthing that I didn't authorize. They took my money without my knowledge and that is theft.

  Business Response

  Date: 06/05/2025

  Hello, 
  
  We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
  
  If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.
  
  For additional products and information, please contact us at *******************************************
  
  Thank you,
  Google Support Team
  
  

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to verify my company's profile on Google My Business for almost 50 days.I have already sent more than 7 recordings of documents, equipment and everything that can prove that the company exists.I sent a form with photos, had a video call with employees and I have already received the information that my profile has been verified. The problem is that this verification does not reflect on my profile, which is "not visible to consumers".It is a very boring and tiring process, because no one resolves ************* ID: [***************]

  Business Response

  Date: 06/05/2025

  Hello, 
  
  We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
  
  To get in touch with our Google My Business team directly, please contact here: ******************************************************************************** Please remember to provide the email that owns or manages the *** page.
  If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.
  
  For additional products and information, please contact us at *******************************************
  
  Thank you,
  Google Support Team
  
  

  Customer Answer

  Date: 06/06/2025

  Better
  Business Bureau:
  
  Analisei a resposta dada pela empresa em referncia reclamao ID ******** e considero esta resoluo satisfatria para mim.
  
  Atenciosamente,
  
  ******* G *******

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  for some reason Google attempting to charge me automatically through my ach payment method on 1 May and 1 June. I didn't know the 1 May payment didn't go through. I received an email to my alternate email on 1 June that that payment also failed and therefore they were suspending my business account. I'm still unsure why my payments didn't go through given that there is sufficient funding available. regardless I added two credit cards as alternate methods of payment. they have refused to accept payment and continue to keep my account disabled. they claim to be verifying my information. then they emailed asking for me to verify a third party affiliated with my account which isn't a human, but instead is my bank. and now refuse to help since I can't provide the government issued identity information for the bank

  Business Response

  Date: 06/04/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our Google My Business team directly, please contact here: *******************************************business/gethelp. Please remember to provide the email that owns or manages the *** page
  
  Thanks,
  BBB Core Team

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23415406
  
  I am rejecting this response because: I was afraid accepting would close out the complaint with BBB.

  in response to your question, I believe my case number is [4-9430000038927] based on the email communications I have received to my secondary email on the account. since you won't unsuspend the account while investigating my update to payment methods, I have no access to my main email to see whether there are other communications there.

  other account info to help identify me is:

  ***** *********

  hypnoticmoon, LLC

  ************

  *******************************************

  Account ID: *******************

  Customer ID: *********

  I am the main POC, not sure of your terminology for the account

  I will be happy to provide whatever information will help to get payment accepted and the account unsuspended. I'm trying to work with the bank also to see why the payments didn't go through via ACH as there were sufficient funds in the account.
  
  

  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 06/11/2025

  Hi *****,
  
  Greetings from Google Business Profile Support Team. We hope you're doing well.
  
  We understand that you need help in accepting your payment so you can reinstate your account. In order for us to check further, please provide the Google service you want assistance with.
  
  Please let us know if you have any questions. 
  
  Regards,
  Google Business Profile Support Team

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  my service was finally restored and I was able to make payment 

  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have dealt with cyberstalking for years with no resolve. I have had google locking me out of my account permitting the perpetrator to retrieve proof of what was occurring. I have had previous issues with google redirecting my gmail account through *******, which placed my information in jeopardy of further attempts at privacy violations. To day , I entered my gmail account three times which was verified using my recovery account information. I attempted to check my account to see if my employer had attempted to reach me and the verification information didnt appear i was asked to provide my Wi-Fi information. I need provided the correct information each time I attempted to access my account. I need provided the this corrected and I want an apology. Cyberstalking is a crime and I will not be subjected to control techniques as a means of violating my rights.Respectfully, ******* D. *******

  Business Response

  Date: 06/03/2025

  Hello,
  
   We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
  ************************************************************************
  For Account Recovery issues, we recommend checking 'Tips to complete Account Recovery steps' (******************************************************************) for help.
  If your account is disabled please go to this page:  *********************************************************************
  If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.
  For additional products and information, please contact us at *******************************************
  
  Thank you,
  Google Support Team
  
  

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was taught to use Google in the 7th grade in middle school. It was the 1st site I ever used and the only site I go to first anyone opening a computer or phone or any device. In the recent years and as time passes Google has been flooding my brain with police material. Everyone I open the phone or app its something about the government, law enforcement or court videos. I keep hitting not interesting and blocking and it only promotes me more. Its getting to the point I cant even use devices I spent thousands on because I feel they are attending to brain wash me. Im so tired of hearing about ppp loans, ***** and court cases. Please stop. Im asking the bbb to have Google fix my accounts so I do not have to file a lawsuit for intentional infliction of emotional stress. They are doing this on purpose to harm my mind. Theres even reports about how Google uses this stuff for mind control.

  Business Response

  Date: 06/04/2025

  Hello, 
  
  We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
  
  If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.
  
  For additional products and information, please contact us at *******************************************
  
  Thank you,

  Lily

  Google Support Team
  

  
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding a serious issue of impersonation and misuse of personal images involving me on a specific subreddit. I have already submitted multiple complaints to Google regarding this matter, but the link in question remains visible in search results, and the content continues to cause me significant distress.The subreddit is impersonating me, and they have posted images of me in a bikini that were taken when I was a minor. I want to make it very clear that I did not consent to these photos being shared publicly, and I am extremely uncomfortable and alarmed that this content is still accessible. The continued presence of this material is both invasive and harmful, especially considering my age at the time the photos were taken.Despite reporting this content and requesting its removal, the issue has not been resolved. I am reaching out to the BBB in hopes that further action can be taken to support my right to privacy and protection from impersonation and exploitation.These are the links I want taken down when you search my name ****** ********:*****************************************************************************************************************************

  Business Response

  Date: 06/03/2025

   Information in our search results comes from third-party, publicly available web pages. If that information no longer appears on the third-party webpage, Google's cache will update itself over time to reflect the page's new content.
  If Google's result is different from the current page, you can request a cache removal via the removal request tool. ****************************************************************
  Also:
  See for more information on removing out-of-date content from our search results.
  ********************************************************************
  
  If the information you'd like to remove is still on the current page
  Visit this page to learn how to contact the site's webmaster and request a change. If that information no longer appears on the third-party webpage, Google's cache will update itself over time to reflect the page's new content.
  ****************************************************************
  Thanks
  Google Search support team