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Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Google, LLC has 42 locations, listed below.

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    Customer Complaints Summary

    • 9,051 total complaints in the last 3 years.
    • 3,266 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint regarding a serious issue of impersonation and misuse of personal images involving me on a specific subreddit. I have already submitted multiple complaints to Google regarding this matter, but the link in question remains visible in search results, and the content continues to cause me significant distress.The subreddit is impersonating me, and they have posted images of me in a bikini that were taken when I was a minor. I want to make it very clear that I did not consent to these photos being shared publicly, and I am extremely uncomfortable and alarmed that this content is still accessible. The continued presence of this material is both invasive and harmful, especially considering my age at the time the photos were taken.Despite reporting this content and requesting its removal, the issue has not been resolved. I am reaching out to the BBB in hopes that further action can be taken to support my right to privacy and protection from impersonation and exploitation.

      Business Response

      Date: 06/04/2025


       Information in our search results comes from third-party, publicly available web pages. If that information no longer appears on the third-party webpage, Google's cache will update itself over time to reflect the page's new content.
      If Google's result is different from the current page, you can request a cache removal via the removal request tool. ****************************************************************
      Also:
      See for more information on removing out-of-date content from our search results.
      ********************************************************************

      If the information you'd like to remove is still on the current page
      Visit this page to learn how to contact the site's webmaster and request a change. If that information no longer appears on the third-party webpage, Google's cache will update itself over time to reflect the page's new content.
      ****************************************************************
      Thanks
      Google Search support team

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing about support inquiry 2-7688000039027 This involved a Pixel 9 Fold under warranty. I am also paying $15 a month in Google Store insurance.The phone developed a black dot on the inner screen along the fold which then spread to the rest of the phone. There was no physical damage to the ********* sent me to a UBreakIfix store which told me they don't repair Folds and never have. I then sent it in. Google wants to charge me almost $160. I called repeatedly and then was told I would get a replacement device. Now I got an email that the repair was canceled and the phone is being sent back as is.

      Business Response

      Date: 06/05/2025

      Hello, 

      We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.

      To get in touch with our Pixel team directly, please contact us via this page: **************************************************************************.

      If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you. 
      For additional products and information, please contact us at *******************************************

      Thank you,

      *****

      Google Support Team


    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had traded in my Google pixel 8 pro obsidian when I bought the new pixel 9 pro XL and they had continued to charge me when they had my previous phone the pixel 8 pro obsidian.

      Business Response

      Date: 06/03/2025

      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      To get in touch with our Google Store team directly regarding any existing orders, please contact us via this page: *******************************************store/gethelp

      Thanks,
      BBB Core Team

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Monday, June 2, 2025 I could not find a way to contact the owner of *******, so I am making my comment on here. 80% of the videos on ******* are scam videos.

      Business Response

      Date: 06/04/2025

      Hello,

      We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.

      To get in touch with our ******* team directly about a paid membership or purchase, please contact us via this page: *****************************************************************.
      Learn to manage your personalized content feed here: 

      **************************************************************************************************************************************
      Use Content Settings to customize your feed:

      *******************************************************************************************************

      If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

      For additional products and information, please contact us at *******************************************

      Thank you,
      Lily
      Google Support Team

    • Initial Complaint

      Date:06/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After my credit cards and debit cards were stolen and fraudulently used I noticed several charges at Google's Play store. I immediately contacted Google and told them what happened and to dispute the charges and requested a refund, however, I keep getting repeatedly denied (which seems to be done automatically by computer and I highly suspect there's no true investigation into my claims) although according to Google's own refund policy I am within the 48 hour timeframe to request a refund for unauthorized charges after which they instruct you to reach out to the app developers and/or your issuing bank. As a Google contributor and Local guide, a subscriber to ******* premium and a Google One subscriber for the last 12 years I'm very disappointed with this experience and ultimately I just want to be refunded the $12.79 that was used fraudulently on my debit card.

      Business Response

      Date: 06/02/2025

      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
      Or for information on reporting Gift Card Scams or other abuse, please visit this page: *******************************************googleplay/gethelp

      Thanks,
      BBB Core Team

    • Initial Complaint

      Date:06/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint against Google because they say my account will be suspended due to violations of our Terms of Service wish I told them my account have been hacked they not offer me no help please help on this matter I will not file a complaint unless it big .

      Business Response

      Date: 06/02/2025

      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      To get in touch with our Pay team directly, please contact us via this page:*******************************************pay/gethelp

      Thanks,
      BBB Core Team

    • Initial Complaint

      Date:06/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my ******* TV subscription on March 24, 2025. The company acknowledges that I did so on that date. I was then charged $82.99 on 3/30/25, 4/30/25, and 5/30/25. I have entered two support tickets with them. The last one was on 5/30/25.[2-9678000039465] ********** Support They cannot seem to find what the problem is or why I am being charged but they have not yet refunded me.

      Business Response

      Date: 06/02/2025

      Hi,

      We apologize for any frustration the customer may be experiencing as a result of ******* products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly.

      To get in touch with the ********** support team via phone, chat, or email, please use this page: ************************************************************

      If the customer has already reached out through this page, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      Thanks,
      BBB Core Team

    • Initial Complaint

      Date:06/01/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone changed my passwords to my Google account ******************* and *********************** I have been trying to log in since 2 months. It won't let me enter a back up code or anything. The emails are part of my 2 step authentication. An awhile back google *** had called an sent me a say to answer my security question to access accounts. I have licenses for auto diagnostics and ********************** one an other stuff I have paid for an can't get into it because they are tied toy account.. please have someone call me to fix this issue.

      Business Response

      Date: 06/02/2025

      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      For Account Recovery issues, we recommend checking 'Tips to complete Account Recovery steps' (*******************************************accounts/answer/******** for help.
      If your account is disabled please go to this page:  *******************************************messages/answer/40695

      Thanks,
      BBB Core team

      Customer Answer

      Date: 06/02/2025

       
      Complaint: 23404842

      I am rejecting this response because:

      Sincerely,

      *** *****

      I have been trying to access these accounts for 2 months now an no luck. I have used every link provided to gain access to my accounts. Chatted with customer service for *** doing the same steps over an over without luck. I click forgot password and it sends a code my phone I enter that code then it asked to send another code to the account I'm trying to get into or my backup account that I cannot get into it will not give me an option to enter a backup code it will not give me an option to answer my security questions and just tells me to try again I got locked out of one of my accounts a while back under the exact same things a cool rip and contacted me it was able to send me a link to verify my security questions or enter a code that was provided by Google to get into my account my accounts have licenses attached to them for programs and I need to be able to use I also need to be able to access my Google one accounts because I'm paying for them monthly without being to access them please contact me so we can get this issue resolved thank you.

      Business Response

      Date: 06/09/2025

      Hi,

      Our dedicated specialists and experts have explored all the possible solutions before providing the  most appropriate solution to the user.
      We have worked with the customer and have provided all the support that is within our scope and policies.
      We request the BBB to close this case.

      Regards,
      Ferb
      BBB Core Team

      Customer Answer

      Date: 06/16/2025

      Nobody from Google actually spoke to me but the other day I got an option that wasn't available before to provide another email I had access to an they would verify it an send a link to reset my password..I got back into my accounts..I just wish I could have gotten it resolved a lot sooner. But I'm very satisfied with the outcome 

       

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** *****

    • Initial Complaint

      Date:06/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I been in my original email since I was 19 I'm 31 now I need to get back into **********************

      Business Response

      Date: 06/02/2025

      Hi, 
      We apologize for any frustration the customer may be experiencing because of ********************** products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
      Regards,
      The Google Support Team

      Customer Answer

      Date: 06/02/2025

       
      Complaint: 23403896

      I am rejecting this response because:

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:06/01/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint: False and Defamatory Google Review Hosted Against Guidelines I am submitting this complaint to bring attention to a review hosted on Google for Dr. ***** *******, a respected neurosurgeon, that contains false, harassing, and defamatory claims. The review by ******** ********-****** is being hosted by Google despite appearing to violate its stated policies on harassment, misrepresentation, and personal attacks.The reviewer falsely claims Dr. ******* told her husband his pain was all in his head. This is untrue. Dr. ******* thoroughly evaluated the case and suggested a medically recognized treatment pain psychology which was rejected by the reviewer. Her mischaracterization of that suggestion into psychological dismissal is misleading and damaging.She also claims Dr. ******* told her husband to get back to work to set a good example. This is a distortion of a compassionate statement about how returning to meaningful activities, like sculpting, might uplift the patient and positively impact his family. It was not a judgment, but it was twisted to appear as one.Worse, the review falsely alleges inappropriate personal remarks about the couples marriage a fabricated and deeply damaging accusation that crosses professional boundaries in the review, not in the interaction.Finally, the review includes language meant to destroy the doctor's reputation (no dignity, callous, failed on all fronts), which is not protected opinion but a malicious character attack based on distortions and falsehoods.This is not a legitimate or fair review. It contains false quotations, character defamation, and unsubstantiated allegations all in violation of Googles stated review content policies. I respectfully request that BBB investigate Googles failure to moderate and remove harmful content that violates its own standards.

      Business Response

      Date: 06/02/2025

      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      To get in touch with our Google My Business team directly, please contact here: *******************************************business/gethelp. Please remember to provide the email that owns or manages the *** page

      Thanks,
      BBB Core Team

    Google, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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