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Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Google, LLC has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 9,035 total complaints in the last 3 years.
    • 3,263 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given several gift cards purchased from ******* for Google play. I have the receipt and uploaded them to Google support when it would not let me redeem them. I was told it was denied and no appeal would be heard with no explanation as to why. I have 3 cards worth 200 on them.

      Business Response

      Date: 07/28/2022

      Hello ******,

      We apologize for any frustration you may be experiencing as a result of Google products or support.

      For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below:
      *******************************************************************************************


      Important: Our Play Gift Card Refund Policy applies only to gifts of Google Play credit or Google Play Books purchased through Google. If your gift was purchased through a third-party retailer, contact the retailer for refund information.

      For refund requests please contact us here: ******************************************************************************************

      Or for information on reporting Gift Card Scams or other abuse, please visit this page:
      ******************************************************************************************

      If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

      For additional products and information, please contact us at *******************************************

      Thank you,
      ******
      Google Support Team

      Customer Answer

      Date: 08/03/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      Its a canned response that I already followed through with no resolution. They just denied it with a vague reason. See below:

      Hi ******,

      Thanks for contacting Google support.

      Thanks for your cooperation and patience. As we've escalated this with our specialist team, I'm afraid to inform you that we've noticed some inconsistencies with your account. My apologies about that! Hence, we can't further proceed with the gift card. We kindly suggest reaching out to the store where the gift card was purchased so they can provide you further options.

      Thank you for your kind understanding.


      *Note that if you search the google forums there are many like me being scammed as well.

      Business Response

      Date: 08/12/2022

      Google has further reviewed the request. We understand you are seeking a refund for the gift cards in question.

      Unfortunately, Google is unable to provide a refund for the gift cards in this case. In accordance to our Gift Card Terms of Service (************************************************************************) gift cards are non-refundable including in scenarios where they are lost, stolen, destroyed, or used without permission.

      We recommend that you work with ******* for a resolution. Thank you for your understanding.

      Customer Answer

      Date: 08/19/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      These gift cards have a receipt, so how were they stolen? There response is a generic without specifics.what they are doing is stealing. It is theft and they are the scammers. So much for their do no evil mantra they seemed to forget about when it lines there pocket book. Absurd
      See Attachment/File: IMG_20220725_081711.jpg

    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 7th I entered a Google ad voucher (account 992-341-8296) from my Wix website provider (voucher code CT7VL-VXF6J-TFFM) while in my Google Ads account, and attempted to begin writing my ad and setting audience preferences (e.g. geography, demographics, etc.). However, I was unable to set the preferences and start the ad because Google said they had suspended my account. Instead, Google blocked me from proceeding, instructing me to submit a correspondence through their portal to dispute and resolve the account suspension. As indicated in the June 7th 9:40 a.m. email from Google (documentation uploaded), I was told the ad would run and that my account was inactive. On June 9th I then received an email from Google that my account had been reactivated and that my ad could start running automatically and accruing charges. However, because I had not set up the ad and had been blocked from doing that, and there was no reference # to my suspension inquiry in the email, this appeared to be an automated email and not related to any actual ad that I might have set up. The email chain documents a mixture of real communications and what appear to be automated ones from Google that were not necessarily connected to the dispute being mediated between the customer and ******************************* June 9th, Google used some kind of automated algorithm to generate an ad and began charging me for it. I was not aware of this and did not agree to this service, and it is my contention that I was fraudulently charged for it. Furthermore, the service that Google did provide, which was running the ad, wss entirely unusable and provided no benefits to me, because it had a global geographical setting for who would see the ad, but I am a local business with a 10 mile radius of operation. I would never have set up such a preference for any ad, and whenever customers purchase ads it is common practice to set up preferences in the process. There is no point in paying for an ad otherwise.

      Business Response

      Date: 07/28/2022

      Hello ******,

      We apologize for any frustration you may be experiencing as a result of Google products or support.

      For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.

      To get in touch with our Ads team directly, please contact us via this page: ******************************************************************************************

      If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

      For additional products and information, please contact us at *******************************************

      Thank you,
      ******
      Google Support Team

      Customer Answer

      Date: 08/03/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      This is not a response to any of the content I submitted in my complaint, and is clearly entirely automated. My complaint indicated that I have already been in touch with Google ads customer service and provided complete documentation of all of the email correspondence and requested a full refund; the inquiry number is under the email subject line "Account Suspension 2-4826000032785" of these correspondences.

      Business Response

      Date: 08/10/2022

      Hi ******,

      My name is *****, from the Ads Escalations team. I'm sorry to hear about the trouble you've had.

      I've looped in the relevant teams and they should reach out to you at the earliest.

      Best,
      The Google Ads team

      Customer Answer

      Date: 09/01/2022

      Google's last response was that they would call me. They have not and it looks like I will have to look into a small claims action

      Customer Answer

      Date: 09/01/2022

      Hello.
      It looks like the case was closed because I didn't respond in time? I did not respond because I was waiting for Google to call me, which they haven't. Now my response is that they haven't done so, which I just submitted, is not visible. Is this a stall tactic from Google to look like they are responding when they actually are ignoring me (i.e. assuming the customer will wait and the window for response will close?) Can this be reopened so I can post this response?
      ******

      Customer Answer

      Date: 09/02/2022

      I am now trying to reach through phone. After entering my account number I am cut off and told to go to a web submission portal because my account has been suspended due to suspicious activity, so I don't get put through to a person

      Business Response

      Date: 09/14/2022

      Hi ******,

      I've escalated your concern and the appropriate team will reach out to you at the earliest.


      Best,
      *****

    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm trying to sign up for a google cloud account and getting the error "Your card's issuer declined this request. Contact your bank or use a different payment method. Learn more (OR-CCSEH-26)".I believe it has to do with this longstanding, unresolved issue: ***************************************************************************** Summary: I was running google/youtube ads. There was a glitch in the system and they ran my ads on a bunch of mobile apps that I didn't choose. I contacted support to dispute the charges for that and they basically ignored me for 8 months. So I did a chargeback with my bank. Google suspended the ads account and asked for an explanation. I would explain in detail and they'd just respond with the same copy-pasted request for an explanation. I filed a BBB complaint ***************************************************************************** and they just referred me back to the same group that copy-pastes the same request for an explanation, and ignores my explanation.

      Business Response

      Date: 07/28/2022

      Hello *******,

      We apologize for any frustration you may be experiencing as a result of Google products or support.

      For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below:
      *************************************************************************************************************************************

      If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

      For additional products and information, please contact us at *******************************************

      Thank you,
      ******
      Google Support Team

      Customer Answer

      Date: 08/11/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      5-4214000032723

      Business Response

      Date: 08/17/2022

      Hi *******,

      Have you contacted our Billing team yet? If you haven't, feel free to reach out to them here: goo.gle/cloud-billing.

      Hope this helps.

      Loelia
      Google Cloud Support

      Customer Answer

      Date: 08/24/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      Did you read the support ID I shared? In it, I clearly note that I cannot contact cloud billing support because they require you to have an established billing account already. And my issue prevents me from doing that.

      Business Response

      Date: 09/01/2022

      Hi *******, thanks for following up.

      Based on the error code, your card's issuer declined this request. Please contact your financial institution to clear any restrictions or use a different payment method should the issue persist.

      Cheers!

      *******
      Google Cloud Support

      Customer Answer

      Date: 09/06/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      Ok. So the issue with the erroneous charges on my ads account will remain unresolved?

    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a new Google Pixel 6 online from the Google store. They sent me a defective device, which gets heated up. I called within 48 hours and asked for a replacement under warranty. Since I was traveling overseas, they said they do not ship phones to other countries, so will honor my request as soon as I return back to the US. I called them the day of my return, and they processed a RMA. However they sent me a refurbished phone, after holding another full amount for a new phone, which they threatened to charge me if they don't receive the defective device within the timeframe. I refused to accept a refurbished device when I have paid for a new one. I have called customer service several times. They escalated my request, but nothing has been done. I feel cheated. If my return get delayed, I will be charged for 2 brand new devices, while being left with 1 defective and 1 refurbished. Both are unacceptable. Google store is a disappointment.

      Business Response

      Date: 08/15/2022

      Business Response /* (1000, 5, 2022/07/28) */
      Hello ******,

      We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.

      To get in touch with our Google Store team directly regarding any existing orders, please contact us via this page: https://support.google.com/store/answer/7334136?hl=en.

      If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

      For additional products and information, please contact us at https://support.google.com/

      Thank you,
      ******
      Google Support Team

    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been having ongoing issues with Google services from suspending advertising accounts for no reason and justify that for no reason whatsoever and they email me and tell me that I don't qualify to advertise I work hard I crawl under houses on some jobs we work in hot attics as we work in the heat in the summer and the snow in the winter regardless of the weather and our customers leave us legitimate good reviews and Google will not post those reviews I feel that it's unfair to work hard and do a good job and a customer leave a good legitimate review and Google not give you that review that is due for the good work that you have done Google will suspend profiles for the maps for no reason whatsoever you can send them your EIN number and a certified registration of your corporate business and a copy of your contractors license and they will still refuse to reactivate your listing when it's suspends for no reason Google is extremely unfair and possibly favoring those that spend money to advertise showing favoritism in their services no matter what documents did you provide that you've got contractors license a certified legitimate copy from the IRS showing that you have a EIN for that business and also the registered business in the state in which you conduct that business for that corporation entity they will refuse all this I feel that it's very very very unfair and they continue to practice this type of business

      Business Response

      Date: 08/31/2022

      Business Response /* (1000, 5, 2022/07/28) */
      Hello *****,

      We apologize for any frustration you may be experiencing as a result of Google products or support.

      For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below:
      https://support.google.com/business/answer/10313341?hl=en

      To get in touch with our Ads team directly, please contact us via this page: https://support.google.com/google-ads/?hl=en#topic=9803759

      If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

      For additional products and information, please contact us at https://support.google.com/

      Thank you,
      ******
      Google Support Team


      Consumer Response /* (3000, 7, 2022/08/03) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The support they are suggesting above is only a search and find an answer they will ignore and will not answer emails


      Business Response /* (4000, 9, 2022/08/10) */
      Hi *****,

      My name is *****, from the Ads Escalations team. I'm sorry to hear about the trouble you've had.

      Could you please share your ticket ID so that I can investigate your concern?

      Best,
      The Google Ads team


      Consumer Response /* (4200, 11, 2022/08/19) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I continue to not get my reviews on Google maps after I work for my customers they leave a review I Do a follow up call to my customer asking if they are happy with the services and they are very happy as we have always done excellent work and we have provided services for over 30 years we have a good reputation and my customers have left reviews and they can see them but the reviews are not public the reviews are real from my customers I have had many issues with Google in the past year my Google ads account was suspended saying I didn't qualify to run ads I don't understand also my Google maps listing was also suspended for no reason and I sent them legal documents and license and certifications and tax id and documents of our registered business as a corporation and Google finally reinstated the Google maps business listing, so I've had several issues with Google services, there are map listings that are not real locations or they have no store fronts and they remain on Google maps. I just don't understand. I get an email every other day or so saying my Google ads account is suspended I still don't qualify and i have received that same email multiple times. I should be able to run ads like an other business. I don't understand but I have had alot of issues with Google services. We work hard to earn our reviews we crawl in attics or in crawl spaces, we work very hard and and we have maintained our highly trusted name for over 30 years. Thank you.

    • Initial Complaint

      Date:07/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Google fiber sent someone out to change out my line. However, they did a piss poor job. Now, when I call to discuss it with Google Fiber they tell me they never sent anyone out to do it even though the man stated that he was with Google Fiber and discussed why he was sent out. The box says Google fiber and the line comes out of the Google Fiber box. I mean seriously, how dumb do they think I am? I can send videos showing that the line comes from the box that states Google Fiber. I want them to put the line in the ground like they should have done to start with. They don't want to do their job. They don't want to take responsibility for their mistake.

      Business Response

      Date: 09/02/2022

      Business Response /* (1000, 5, 2022/08/02) */
      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at ***********************************************

      Regards,
      BBB Core Team

    • Initial Complaint

      Date:07/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in OCTOBER 2020, I began paying monthly for 100GB of storage.
      I have NEVER received those 100GB.
      google still has me at the free 15GB.
      I have tried UNSUCCESSFULLY FOR ONE FULL WEEK every number they have listed online anywhere. No live help.
      I have tried UNSUCCESSFULLY to chat.
      I have tried to contact their RESOLUTION DEPT. Have NEVER HEARD BACK FROM THEM.
      I have tried their HELP, SUPPORT, ETC.
      ALL TO NO AVAIL.

      I need your intervention to get my 100GB of STORAGE that I have been paying on for 21 MONTHS!!!

      I want to hear from google...a LIVE PERSON! NOT AN EMAIL!
      I want my 100 GB of STORAGE!
      I WANT THIS RESOLVED!!!

      Thank you!!!

      Business Response

      Date: 08/15/2022

      Business Response /* (1000, 5, 2022/07/29) */
      Hi *****,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/

      If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      To know more about Drive please check this link https://support.google.com/drive/?hl=en#topic=14940

      Thanks,
      *******
      The BBB Core Team

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Google Play card and went to redeem using the code on the back. It showed the card was valid and had a $25 balance on it as expected, however, it was asking for additional information such as a copy of the receipt.I have provided this information but this issue has not been resolved. I contacted Google and all they state is that the complaint will be reviewed by a specialized team in the order it was received. That was weeks ago. I have read this is a common issue with Google.

      Business Response

      Date: 07/27/2022

      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
      Or for information on reporting Gift Card Scams or other abuse, please visit this page:
      *******************************************googleplay/answer/9057338?hl=en

      Regards,
      BBB Core Team

      Customer Answer

      Date: 08/10/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      I have contacted Google support directly several times and uploaded specific information they requested over a month ago.

      They have not resolved the issue in a timely manner. The card shows as having a balance but it will not allow me to activate it.

      Business Response

      Date: 08/26/2022

      Hello,

      Your issue has been escalated to the best experts possible for further investigation.

      Our specialists are currently working on this case and should provide an update as soon as they have some new information.

      We ask the BBB to provide us more time while we work for a solution.

      Your patience is appreciated while we work for a solution.

      Regards,
      ******
      BBB Core Team

      Business Response

      Date: 08/26/2022

      Hello,

      Our specialists have asked the customer to continue working with their caseworker. Any further updates will be shared with the customer directly.

      Thank you again,
      ******
      Google Support Team

      Customer Answer

      Date: 09/21/2022

      ***Document Attached***
      The case is not closed. I had note received a refund or credit for the card.

      They have stolen my money.
      See Attachment/File: Screenshot of last response.JPG

      Business Response

      Date: 09/30/2022

      Contacted an internal team about this issue. Customer has been emailed. Waiting on a response from that team

      Customer Answer

      Date: 10/01/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      This is the standard response I have been receiving for months. I want a date as to when this will be resolved.

      Business Response

      Date: 10/25/2022

      Hi ***,

      Our records indicate that Play Support has responded to you via email and requested for gift card code and or screenshot to proceed with investigation.

      We request you to respond to the email with the subject "
      Your Google Support Inquiry: Case ID ***************"


      Thanks,
      ****
      BBB Core Team

      Business Response

      Date: 11/17/2022

      No response from the customer yet as I'm still waiting on additional information.

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Years ago, my house was blurred on Google maps. I am trying to unblur it, because it is being listed for sale today. I have tried to contact Google several times, and I only get automated responses. I would like to speak to a real human being at Google. I want my house unblurred. I also want google to go through the web and remove all the directions that people have posted encouraging them to blur a house.
      I search to find out how to unblur my house and I only get directions to blur my house. If Google is not willing to unblur pictures, then Google should make sure other websites are not encouraging people to blur their homes from Google maps.

      Business Response

      Date: 08/12/2022

      Business Response /* (1000, 5, 2022/07/27) */
      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/

      If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      To get in touch with our Maps team directly, please contact us via this page: ****************************************************

      Regards,
      BBB Core Team

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had money sent to me on Google pay, that is still sitting on Google pay. They have suspended my account said I violated the terms of service but cannot discuss that issue with me will not give me my money off of Google pay I have sent in several refund papers they told me to call them back knowing that I can't they think it's funny this has been going on for 3 months that I cannot touch my money I sent so many refund forms and I still have not gotten my $100 off of Google pay I call and call and call and they keep telling me 5 to 7 days

      Business Response

      Date: 08/30/2022

      Business Response /* (1000, 5, 2022/07/27) */
      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://******************/

      If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      To get in touch with our Pay team directly, please contact us via this page:

      https://******************************

      Regards,
      BBB Core Team


      Consumer Response /* (3000, 7, 2022/08/02) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I have contacted them. ALOT!


      Business Response /* (4000, 9, 2022/08/12) */
      We appreciate your patience as we investigated this matter. Considering your situation, we re-checked the documents submitted for verification and our specialist team were able to verify the documents submitted and approve the account. We have removed the hold on your account, you should be able to use the profile as usual. Now, you can withdraw the Google Pay balance to your bank account or debit card without any issue. We regret any inconvenience caused due to this.
      We value you as a customer. If you have any further questions please reach out through our support portal on ****************** we'd be happy to help!

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