Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Google, LLC

  1600 Amphitheatre Pkwy Mountain View, CA 94043-1351

• 

  Google, LLC

  3400 Hillview Ave Palo Alto, CA 94304-1346

• 

  Google, LLC

  1600 Amphitheater Parkway Mountain View, CA 94043

• 

  Google, LLC

  340 Oliver St Newark, NJ 07105-2509

• 

  Google, LLC

  6 Koster Blvd Edison, NJ 08837-4208

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Google Fi service on May 26, 2022. Everything worked smoothly both at home and while traveling out of the country on vacation.
  
  On the evening of July 26, 2022 there was a storm in my area, and the service in my home dropped to zero bars/no service. I was no longer able to make phone calls nor send text messages to any one via MMS. My husband was able to use a cell tower service app to identify two non-transmitting cell towers and those screenshots with all the technical specs were provided to customer support.
  
  It is now July 26, 2022 and the issue has yet to be resolved. I am 100% work from home and the lack of resolution and seemingly lack of trying is preventing my ability to work effectively from home. I cannot receive calls and have to take planned calls by driving down to an empty lot next to the freeway.
  
  I have exchanged over 30 emails with and contacted customer support via their live chat feature at least 3x. They seem unable to or unwilling to acknowledge the issue and keep telling me "it has been escalated to their engineering team" and that I should hear back within 48 hours. Every 2-3 days, I receive the same automated email from a different "customer service rep" telling me to send them screenshots of my Cell Network settings and reset my phone while standing outside my house for 10 minutes (which clearly is not going to fix downed cell towers).
  
  As of today, I have a bill from Google Fi for $70.71 for service I have not been able to use the entire billing cycle and I was offered "$20 credit" for the inconvenience. This is unacceptable for a company like Google to have a service that has over 2 million users to allow this kind of lack of customer service and dishonest business practices.
  

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 5, 2022/07/27) */
  Hello ******,
  
  We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/
  
  If you have already reached out through our Google Support channels, we ask that you please share your existing Case ID(s), so that we may further investigate.
  
  To get in touch with our Google Fi team directly, please contact us via this page: https://support.google.com/fi/gethelp
  
  Best,
  ******
  Google Support Team
  
  
  Consumer Response /* (3000, 8, 2022/08/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  All of the case information was provided in the attachments.
  
  Google Fi Support Inquiry: Case ID ***************
  
  The exchange with customer support extends from June 27-July 31 when I finally cancelled my Google Fi due no cell service at my home or within my area for 30+ days. Given the incompetence of the Customer Service team, I did not have any expectation that it would be resolved.
  
  I also am pending a refund/credit for the billing cycle ($70.71) for which I had to drive outside of the affected area to make phone calls and send text messages.
  
  
  Business Response /* (4000, 10, 2022/08/17) */
  Hello BBB Team,
  
  We thank the customer for providing us with this information. We have processed a one time courtesy refund to the customer's Google Fi account. The customer's issue is resolved and thus no further action is required. We ask that the BBB close this case.
  
  Thank you,
  The Google Fi Support Team
  
  
  Consumer Response /* (4200, 12, 2022/08/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Refund for the month without service was finally provided. However, the cell service was not restored until Aug 20th. It took Google Fi nearly 2 months to address cell tower outage and it required me as a customer to waste hours of my time trying to communicate with an incompetent Customer Support team.
  
  Would not recommend Google Fi. It's fine until it doesn't work, and then good luck trying to get a resolution.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Google Play card and went to redeem using the code on the back. It showed the card was valid and had a $25 balance on it as expected, however, it was asking for additional information such as a copy of the receipt.I have provided this information but this issue has not been resolved. I contacted Google and all they state is that the complaint will be reviewed by a specialized team in the order it was received. That was weeks ago. I have read this is a common issue with Google.

  Business Response

  Date: 07/27/2022

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
  Or for information on reporting Gift Card Scams or other abuse, please visit this page:
  *******************************************googleplay/answer/9057338?hl=en
  
  Regards,
  BBB Core Team

  Customer Answer

  Date: 08/10/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have contacted Google support directly several times and uploaded specific information they requested over a month ago.
  
  They have not resolved the issue in a timely manner. The card shows as having a balance but it will not allow me to activate it.
  

  Business Response

  Date: 08/26/2022

  Hello,
  
  Your issue has been escalated to the best experts possible for further investigation.
  
  Our specialists are currently working on this case and should provide an update as soon as they have some new information.
  
  We ask the BBB to provide us more time while we work for a solution.
  
  Your patience is appreciated while we work for a solution.
  
  Regards,
  ******
  BBB Core Team
  

  Business Response

  Date: 08/26/2022

  Hello,
  
  Our specialists have asked the customer to continue working with their caseworker. Any further updates will be shared with the customer directly.
  
  Thank you again,
  ******
  Google Support Team
  

  Customer Answer

  Date: 09/21/2022

  ***Document Attached***
  The case is not closed. I had note received a refund or credit for the card.
  
  They have stolen my money.
  See Attachment/File: Screenshot of last response.JPG

  Business Response

  Date: 09/30/2022

  Contacted an internal team about this issue. Customer has been emailed. Waiting on a response from that team

  Customer Answer

  Date: 10/01/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is the standard response I have been receiving for months. I want a date as to when this will be resolved.

  Business Response

  Date: 10/25/2022

  Hi ***,
  
  Our records indicate that Play Support has responded to you via email and requested for gift card code and or screenshot to proceed with investigation.
  
  We request you to respond to the email with the subject "
  Your Google Support Inquiry: Case ID ***************"
  
  
  Thanks,
  ****
  BBB Core Team
  
  

  Business Response

  Date: 11/17/2022

  No response from the customer yet as I'm still waiting on additional information.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Years ago, my house was blurred on Google maps. I am trying to unblur it, because it is being listed for sale today. I have tried to contact Google several times, and I only get automated responses. I would like to speak to a real human being at Google. I want my house unblurred. I also want google to go through the web and remove all the directions that people have posted encouraging them to blur a house.
  I search to find out how to unblur my house and I only get directions to blur my house. If Google is not willing to unblur pictures, then Google should make sure other websites are not encouraging people to blur their homes from Google maps.
  

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 5, 2022/07/27) */
  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/
  
  If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our Maps team directly, please contact us via this page: ****************************************************
  
  Regards,
  BBB Core Team

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had money sent to me on Google pay, that is still sitting on Google pay. They have suspended my account said I violated the terms of service but cannot discuss that issue with me will not give me my money off of Google pay I have sent in several refund papers they told me to call them back knowing that I can't they think it's funny this has been going on for 3 months that I cannot touch my money I sent so many refund forms and I still have not gotten my $100 off of Google pay I call and call and call and they keep telling me 5 to 7 days
  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/07/27) */
  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://******************/
  
  If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our Pay team directly, please contact us via this page:
  
  https://******************************
  
  Regards,
  BBB Core Team
  
  
  Consumer Response /* (3000, 7, 2022/08/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have contacted them. ALOT!
  
  
  Business Response /* (4000, 9, 2022/08/12) */
  We appreciate your patience as we investigated this matter. Considering your situation, we re-checked the documents submitted for verification and our specialist team were able to verify the documents submitted and approve the account. We have removed the hold on your account, you should be able to use the profile as usual. Now, you can withdraw the Google Pay balance to your bank account or debit card without any issue. We regret any inconvenience caused due to this.
  We value you as a customer. If you have any further questions please reach out through our support portal on ****************** we'd be happy to help!

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Google ad words approximately 20 years. I have never seen a company go so downhill in my life I have spent hundreds of thousands of dollars with them and now out of the blue my accounts are suspended, I have received no satisfaction on the appeals process. When I call for customer service they are rude people like Daffy like in Daffy duck and **** say they work without a supervisor on staff to be transferred to they end up hanging up on you when you insist on getting some customer satisfaction. No one gives you reasons appeals aren't answered there's no reason for this whatsoever I've been using the same debit card ***************** for the last 12 years with $160,000 and never missed a nickel and for some reason now somebody has one in my account screwed with it put me down as a problem and shut my account off and me while I can't get an answer I can't get anyone to call me I can't help . I absolutely cannot believe that a company in this magnitude has people that don't even understand English language answering the call centers and giving customer service is absolutely a traverse are used to talk to San Francisco are used to talk to ********* are used to get things done the representatives used to take care of things and now you cannot get any customer satisfaction whatsoever I want to talk to someone that speaks English I want to talk to someone? Lordy I want to talk to someone with a reason and I want to talk to somebody from this company after all of the years I have spent money with them and all the years that I've had a good relationship with them I want some answers why I'm being treated the way I'm being treated more or less blackball out of their system for no reason.
  

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 5, 2022/07/27) */
  Hello********,
  
  We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/
  
  If you have already reached out through our Google Support channels, we ask that you please share your existing Case ID(s), so that we may further investigate.
  
  To get in touch with our Ads team directly, please contact us via this page: https://support.google.com/google-ads/?hl=en#topic=9803759
  
  Best,
  Oliver
  Google Support Team

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Running a promotion for free titan key if you have the 2tb one plan. I do and meet all requirements and yet don't have the code. Chatted with support in circles and they just send me to the same rules I keep proving I am meeting. They finally said it's only for New Accounts and that's not in the laguage anywhere in the terms they direct me towards. When ask for supervisor they refused and said they are the only authority and would no escalate my issue beyond the first agent or transfer me to anyone else but them - effectively ending my support after 1 chat agent. I have been a loyal Google 1 subscriber awhile and even paid for the older less secure titan key and think I deserve the new according to the promo.
  

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 5, 2022/07/26) */
  Hi,
  
  We apologize for any frustration the customer may be experiencing because of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below.
  
  For additional products and information, please contact us at ************************************
  
  If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  Regards,
  Thomas
  The Google Support Team
  
  
  Consumer Response /* (3000, 7, 2022/08/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The company obviously doesn't take time to listen or read the complaint as they would know that I did reach out and was refused to be escalated when I didn't get the results. But to help them expedite the matter here is the same information they were given, and this is exactly why I didn't choose to use support a 2nd time. Your Google Support Inquiry: Case ID ****************
  
  Business Response /* (4000, 9, 2022/08/12) */
  Hello,
  
  We will be reaching out to the customer directly to communicate further regarding this issue.
  
  Thanks,
  The Google One Team
  
  
  Consumer Response /* (4200, 11, 2022/08/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have been talking with them from my own efforts and they still have not resolved the matter. The case is closed it says on my end and when I email I just get the same runaround. No one has reached out to me from the company that wasn't a direct prompt from my end.
  
  
  Business Response /* (4000, 13, 2022/09/01) */
  Hi,
  
  Thank you for the information provided. We were able to locate your existing case with Google One and will continue with communications there.
  
  Best,
  Google One Support Team
  
  
  Consumer Response /* (4200, 15, 2022/09/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I was contacted and told the terms I read on the site were misquoted , and then I gave them the terms from their own employee which matched the site and they said that employee was wrong and would be coached - but that doesn't change 2 published sources saying I am eligible and after all this effort I would expect them to honor it.
  
  
  Business Response /* (4000, 17, 2022/09/26) */
  Hello
  
  Can we please confirm if there was a resolution for the issue via the case ID that you have provided?
  
  Thanks,
  The Google One Team
  
  
  Consumer Response /* (2000, 19, 2022/09/27) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 5th 2022 Pay for protection and lost phone.Hours on the phone with support requests gone unanswered for supervisor contact.Charged for phone that was supposed to be covered under plan. Refuse to get back to me ASAP Several attempts to connect with support gone unanswered.overcharges .Finally got a phone however it is older version of the phone I paid for protection on.no stylist included and no sim card to work the phone.Frustration beyond words.

  Business Response

  Date: 07/26/2022

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our Google Fi team directly, please contact us via this page: *******************************************fi/gethelp
  
  Regards,
  BBB Core Team

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a playlist on my YouTube channel that got removed by YouTube due to what they consider as violating the "Hate Speech" policy. I've tried to appeal it as this was a mistake, and it doesn't match anything I've read on the entire hate speech policy. The appeal got denied and they confirmed it as "Hate Speech" after review. I tried contacting them on Twitter (TeamYouTube), and they still confirmed it as "Hate Speech" after reviewing it again after explanation and questioning why it was removed. They are only telling me it violates their hate speech policy and "Trying to keep YouTube a safe place" without explanation for what specific content on the playlist violates the policy. According to their hate speech policy, they only remove content that is for the purpose of promoting hate speech to individuals or groups. My playlists name and description is clean and there is no promotion or intentions of hate speech. Any videos included in anyone's playlist that may violate community guidelines are only responsible for the uploader of these videos and not the people who like and add these videos to their playlist. The videos for my playlist are memes and funny videos, my playlist is named "Dank Memes/YTP's" with dank meaning the slang term "Excellent" and YTP is the term "YouTube Poop" which are defined as videos that include wild and random edits to make the video funny and for entertainment (Does not require anything that is offensive, which again, these videos are responsible to the uploader). I only created this playlist for funny videos and entertainment for myself or anyone else who may enjoy it too. I tried telling this to YouTube in my explanations of why it doesn't violate the policy, but still denied it for unknown reasons. I have no idea where they are finding these violations to these policies, but it is unethical to randomly take something down without explanation and legitimate reasoning. I thought to report about this for additional help on the issue.
  

  Business Response

  Date: 08/08/2022

  Business Response /* (1000, 5, 2022/07/26) */
  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/
  
  If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our YouTube team directly about a paid membership or purchase, please contact us via this page: **************************************************
  
  Regards,
  BBB Core Team

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I understand the companies concern for their customers, privacy and security, completely!!!
  But when I am logging on with the same IP address from the same devices day after day after day...
  And have to constantly go through exuberant and overstringent checkpoints to prove who I am after. I just got done doing so 5 minutes before!!
  It's getting way out of hand and these guys need to be stopped or something because they're invading my privacy. I have taken 6 hours today trying to get through to Google. Just verifying email addresses and pin numbers and things like that and I don't have that kind of time to waste anymore. I'm getting old!!
  Where's ***** Nader when you need him?
  It's just ridiculous when you just got done proving who you were and then they turn around and want you to verify it again and again and again!!! It's maddening!! I'm trying to get in there to extract my photographs because I'm a photographer just so I can move them to safe keeping and I can't even log on to this crazy account because they've got these crazy policies in place!! It's always the bad that ruining for the good!
  I sure hope something can be done because you can see that I am completely upset and I'm using talk to text so I apologize for any grammatical errors!! I realize this company is a giant in the world, but they're walking on people over and over again as if it's a game?! Thanks for your time. I hope something can be done!?? I would have to literally go into my login files and copy them to prove what I'm saying!! If that's necessary then somebody show me how to do it and I'll send them to you!! I've been spending 6 hours on and off because I get aggravated and walk away when I'm trying to build a photography website so I can build a career for retirement!! Good Lord!!
  

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 5, 2022/07/26) */
  Hi,
  
  We have thoroughly reviewed your complaint and are unable to determine the specific product that you are experiencing issues with.
  
  We are willing to assist you further, however we would need more information to route your case to the appropriate team so that they can look into this ASAP.
  
  Here's what we need:
  
  What is the product that you are experiencing issues with?
  Any previous case ID that you could provide?
  Any other information that could help has to investigate this case.
  
  Once we receive this information, we should be able to assist you further.
  
  Regards,
  Thomas
  BBB Core Team

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to get a refund for a couple of months looking online google ******* every number that I get is disconnected I need a refund on a few months of being billed $65 for something I didn't subscribe to or want t

  Business Response

  Date: 07/26/2022

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our ******* team directly about a paid membership or purchase, please contact us via this page: ************************************************************************************************************* Core Team