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Business Profile

Tax Software

Intuit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Software.

Complaints

This profile includes complaints for Intuit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Intuit, Inc. has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Intuit, Inc.

      PO Box 7850 Mountain View, CA 94039-7850

    • Intuit, Inc.

      2632 Marine Way Mountain View, CA 94043-1126

    • Intuit

      30 Rockefeller Plz Ste 4250 New York, NY 10112-0015

    • Intuit, Inc.

      1655 Palm Beach Lakes Blvd STE 102 West Palm Beach, FL 33401-2203

    • Intuit, Inc.

      PO Box 028525 Miami, FL 33102

    Customer Complaints Summary

    • 3,719 total complaints in the last 3 years.
    • 1,265 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My customer paid an invoice on 7/14/22 which was approved and funded. Quick books would not deposit it into my account which costed my business a lot of time, money, and also my customer was very displeased in the delay of work due to payment. It's costing him money as well as myself dealing with QuickBooks holding our funds. The money was approved and funded there shouldn't be any reason for it not being deposited into my account where it belongs. This should be illegal and I feel that I am owed compensation for the damages quick books has caused myself, my business, and my client. $13,886 is the amount. That is to much money to receive and I feel that QuickBooks is somehow hoping to steal the money. I want my funds deposited in the account that they were sent to or else I require compensation of $2,000 for my time and damages. Thank you

      Business Response

      Date: 08/02/2022

      Business Response /* (1000, 5, 2022/07/22) */
      Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.

      Sincerely,
      Intuit

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting in January 2022, my Quickbooks Self Employed account began to have issues syncing transactions from my connected bank accounts. I use the service to do basic bookkeeping for my freelance business, which includes logging business-related expenses and business-related income.

      I have been in touch with customer service on 7 different occasions to explain and then re-explain that my account is experiencing problems. They have done screen-sharing and confirmed there is a bug related to my account which prevents my transactions from syncing. They have created a Product Engineering ticket to attempt to fix my account, which has not yet been "picked up" for work after 2 months.

      This bug prevents me from using the service I am paying for. I have requested a refund or credit to "make right" the issue while they are waiting to fix my account. They have advised that they cannot offer discounts or refunds and that if I'm unhappy with their service I am free to cancel my account.

      Unfortunately, there's a huge cost for me to migrate all my bookkeeping data to another service. I would love to remain a customer but I just want them to acknowledge the fact that I'm paying for something I can't use and provide a pro-rated subscription rate or a refund for all months I am impacted by the bug. (Not to mention the hours I have spent chatting with customer service to keep their attention on my issue.)

      Thank you,
      ****

      Business Response

      Date: 08/02/2022

      Business Response /* (1000, 5, 2022/07/22) */
      Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.

      Sincerely,
      Intuit

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to transfer my Quickbooks online account back to desktop account. Reasons include: poor customer support, inconsistent features, removing features, constant increase in price for features not needed, etc. I went to***************************************************************************************************************************************************** to do the transfer. Went fine. Received the email stating my file was ready. Followed that instructions and tried to download and nothing happened. Tried 10 times in total. Contacted support. Answer was that they no longer support that. That I have to pay another intuit company to do it for me. $100 for last year and this year, then $25 for each year prior. That would around 300 for me. Seems extremely unethical to me. Stop offering a service so that you can charge extra for it by setting up a new "developer program" company. All I want is my ***** file so that I can do it myself. Also it would be nice if Intuit would stop publishing false articles like the one above since I was told it was a false article by Quickbooks support. I now question if I can even trust Intuit with my person and business information.

      Business Response

      Date: 08/22/2022

      Business Response /* (1000, 5, 2022/07/22) */
      Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.

      Sincerely,
      Intuit


      Consumer Response /* (3000, 7, 2022/07/26) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      They stand behind their decision to remove the feature to transfer back to quickbooks desktop. Blaming it on Microsoft since Intuit uses internet explorer to transfer the data. Instead they could have rewritten the scripts/code to do the same internally. Wouldn't you think since they developed both they know all the workings of their own software. Even the representative I spoke with had no clue the feature was removed and had to contact development to confirm. � I feel development has become lazy and only minimum to better the product. It seems most of the development energy is being spent on what features to take away and charge more for. Businesses need to make profit to survive but I truly believe this isn't the case here. I do not know all the workings of their company so I can not say definitively. I leave it anyone who reads this to do their own research and go with what works for them. This doesn't work for my situation since I want to take my core financial information offline. Trusting a company with your finances is a big part of life. Choose wisely.


      Business Response /* (4000, 9, 2022/08/06) */
      Hello,

      This was a business decision to remove this feature is due to Internet Explorer's discontinued support last October 31. We have offered a list of approved third party apps that would be able to assist in converting the data. Thank you for your feedback.

      Sincerely,
      Intuit

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      l have used QuickBooks Desktop for my business since 2008, we have used the payroll service since that time with no issues. Recently we were talked into switching to QuickBooks Online, we were convinced due to the 1 day direct deposit. When we switched over, the first payroll we were informed that direct deposit was limited to a certain amount. We were told this was a temporary situation and we would be fine next payroll, I finished payroll with Desktop. Now we are in the second payroll with QB online and the same thing happened. They are telling me that I will have to start the whole process to request a raise in payroll again in which it will take 1 to 2 business days to get approval, my payroll is tomorrow and I am out of time. This is unacceptable and could quite possibly ruin our business because when you do not pay people on time, they do not show up for work. I need Intuit to fix this now!!! They are not giving me a good explanation as to why they are limiting our payroll when there was never a limit before.

      Business Response

      Date: 07/28/2022

      Business Response /* (1000, 6, 2022/07/22) */
      Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.

      Sincerely,
      Intuit


      Consumer Response /* (2000, 8, 2022/07/22) */
      This issue was resolved with Intuit, I would like to drop the complaint.

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for the full service package for $750 in March hoping it would be a quick process with their "experts".

      Their 1st expert did my taxes wrong and was impossible to book a call with, I missed the tax deadline because they did my taxes wrong. I was then passed onto another expert who was never available because she was on vacation for 4 days and this and that. She only helped organize things a little bit but really didn't do any good in terms of getting things filed properly.

      I was then passed onto another expert because my other expert was done for this tax season.

      This expert helped organize everything but after a week of answering his questions he told me to redo my years worth of bookkeeping.

      This is ridiculous, 4 months later and my taxes aren't done because the so called experts keep requesting information when I've presented them a full financial package to begin with.

      Business Response

      Date: 08/02/2022

      Business Response /* (1000, 5, 2022/07/21) */
      Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.

      Sincerely,
      Intuit

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An employee from Quickbooks scammed my business, stole our information and then wiped my Quickbooks account clean leaving me with having to rebuild a brand new Quickbooks account.

      Business Response

      Date: 08/02/2022

      Business Response /* (1000, 5, 2022/07/21) */
      Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.

      Sincerely,
      Intuit

    • Initial Complaint

      Date:07/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I was doing my taxes for 2021 for No Bull Steakhouse and Pub in*******************, I found out from my CPA that the transactions for the months from May 2021-December 2021 were gone. I called to ask what happened and retrieve the missing transactions for the business taxes. After speaking with 3 different people they could not recover the transactions. I have to get print outs from my bank to manually enter the transactions myself. They are not reimbursing me for the 8 moths from 2021 that I had to maually do the work on my end, I total of $214.00. We closed our doors in 2022 in April. I have one transaction in April which I am willing to pay for plus January-March 2022 because the transactions are there. They charged me for 2022 for May, June and July which I asked them to shut off my subscription because we were closed and closed our bank account. This was on a credit card and I should of blocked them, but trusted they would finally get it right. The total reimbursement for 2022 is $85.60. A total for both years is $299.60. I would like to get a reimbursement for this soon, I have been working on this for a few months now and they are not doing anything to fix the issue. Their sole job with my plan is to track transactions, I should not have to manually enter or pay for month I asked to have them stop my service being closed. Please help they will not.

      Business Response

      Date: 08/02/2022

      Business Response /* (1000, 5, 2022/07/22) */
      Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.

      Sincerely,
      Intuit

    • Initial Complaint

      Date:07/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 28, 2022, July 12,2022

      Intuit continues to hold my ACH deposits without explanation. 15-20 calls, 20 hours of calls have resulted in no progress.

      Business Response

      Date: 07/25/2022

      Business Response /* (1000, 5, 2022/07/20) */
      Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.

      Sincerely,
      Intuit


      Consumer Response /* (2000, 7, 2022/07/22) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Intuit contacted me the day of my complaint and resolved the issue in a timely matter.

    • Initial Complaint

      Date:07/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a QuickBooks user for 12 years. On 5/10/22 I purchased and paid for QB Desktop 15 month subscription from Costco. I downloaded it to my new computer. I used the product key given to me by Costco (see documentation). All was well until I was charged $349.99 by Intuit in error on 5/20/22. I did not authorize this charge and only gave them my Discover card information to use for auto renewal 15 months later when my subscription would expire.

      I filled out a request for refund as directed by their representative. Twenty-two days later I received a response advising no credit was due. It had nothing to do with my situation and was clear to me whoever had decided to decline the credit did not read my request or look at the clear and concise documentation I sent which by the way is pretty much consistent with their customer service I've experience in the past.

      Intuit is using ****************** as my account number, the same key information sent to me and purchased from Costco. Their response does not address my concern in any way. I do not subscribe to their ONLINE subscription, but the desktop version. Calling back to request management assistance was a waste of time, I didn't get one, or was I able to speak with the department that handles these credit requests. Not very customer focused and certainly inconvenient and this is why I'm seeking assistance from you.

      Intuit was not authorized to charge my account. They gave me no advanced notice of any charge and they have charged me for the yearly subscription for which I have paid Costco.

      I am submitting the original Costco receipt showing the purchase and key/account information, the Discover Card charge highlighted and their ridiculous response to my request for credit. All I want is the credit due me in the amount of $349.99 billed to me in error.

      Business Response

      Date: 07/26/2022

      Business Response /* (1000, 5, 2022/07/20) */
      Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.

      Sincerely,
      Intuit


      Consumer Response /* (2000, 7, 2022/07/25) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Intuit has issued the $349.99 credit that was due me.

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint against Intuit, Inc. and specifically QuickBooks Online payroll ("QBO"). Due to their delays and failure to activate our direct deposit system for at least 2 months, we have been prevented from paying our payroll taxes, which we are required to do under the FICA.

      On multiple occasions dating back to 5/02/2022, we received messages from QBO indicating that they required additional information to complete the set-up of the payroll account for one employee.
      Each time, we called QBO to speak with a representative, we spent over an hour on the phone between departments waiting and getting to the right one. Each time we were told that a document was missing and the document was provided immediately upon request. The call would end with us asking the representative if anything else was needed to complete the registration and they would reply "no".
      The most recent requirement on 6/10/2022 was "verification of the account owner". Upon calling the QBO support center yet again, we were informed that this verification required us to submit the driver's license of the CEO. The driver's license was submitted while still on the phone with the representative. The representative informed us that it would take 10 days to verify the account. It has now been 34 days and the direct deposit service is still not active.

      As a direct result of QBO's misconduct, including prolonged delays and providing misinformation, and with the service still inactive, we are prevented from remitting the withheld payroll taxes to the government and could be subject to penalties. We have been forced to process payroll payments outside of QBO because the direct deposit function is not active though we are paying for QBO's payroll service.
      In 20+ years of being a loyal BOA client, we have never had this issue and find BOA's decision to use QBO one of its worst. We are now going to expect compensation for the time our corporate executive team has wasted.

      Business Response

      Date: 08/23/2022

      Business Response /* (1000, 5, 2022/07/19) */
      Thank you for contacting Intuit via the Better Business Bureau. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.

      Sincerely,
      Intuit


      Consumer Response /* (3000, 7, 2022/07/29) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      After months of this back and forth, the direct deposit system is now running, but our executives were not offered compensation for our time wasted and the financial burden our company suffered as a result of the delay and misinformation given to us.

      It look a BBB complaint and 20+ hours of corporate time in order to get Intuit ("QBO") to address the payroll issue that should have been addressed and resolved over 2 months ago, and as a result, we are due compensation for our lost time, which QBO has not offered. We estimate our loss to be around $1,500-$2,000 and are entitled compensation for our damages.


      Business Response /* (4000, 9, 2022/08/02) */
      As a courtesy ********* were refunded for four months of Payroll fees in the amount of $142.00.

      She requested compensation for time spent using our software. Intuit does not compensate for time spent, outside services or for any software issues. For more information she can review the license agreement https://quickbooks.intuit.com/software-licenses.

      We consider this matter closed.


      Consumer Response /* (4200, 11, 2022/08/09) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Intuit's refund did not adequately compensate us for the lost time spent dealing with Intuit's negligent handling of this matter.

      We did not request compensation for using Intuit's software, rather the time we spent troubleshooting their software. The compensation requested was for paying our accounting executives and staff for the time we lost as a business as a result of Intuit's careless handling of our claim.


      Business Response /* (4000, 13, 2022/08/12) */
      Hello,

      As mentioned in our previous response, as a courtesy we refunded ********** four months of Payroll fees in the amount of $142.00.

      We do not compensate for time spent, outside services or for any software issues. For more information she can review the license agreement https://quickbooks.intuit.com/software-licenses.

      We apologize that we've been unable to reach a mutual agreement on this matter; however, we believe that we have fully addressed ***********s concerns to the best of our ability and have no additional information to provide. We consider this matter closed.

      Sincerely,

      Intuit

    Intuit, Inc. is NOT a BBB Accredited Business.

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