Complaints

This profile includes complaints for Intuit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Intuit, Inc.

  PO Box 7850 Mountain View, CA 94039-7850

• 

  Intuit

  30 Rockefeller Plz Ste 4250 New York, NY 10112-0015

• 

  Intuit, Inc.

  Rockville, MD 20814

• 

  Intuit, Inc.

  PO Box 84020 Columbus, GA 31908

• 

  Intuit Rebate Center

  P.O. Box 540050 EL PASO, TX 88554

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 20, 2025, QuickBooks Online withdrew $10,828.68 from my business bank account to pay my quarterly 941 payroll taxes to the ***. QuickBooks claims the *** payment of $10,006.88 was submitted on April 2, yet the *** has confirmedmultiple timesthat no such payment was received. It is now June, and the *** still has not received the funds. They have begun adding penalties and interest to my account.I have reached out to QuickBooks support repeatedlyby phone and through their online portal. I submitted the *** letter three times through their internal messaging system and received no response. On the phone, Ive been passed between agents with no answers or accountability. Most recently, I spoke to a representative named ***** who claimed my account had a software glitch that caused black patches in the data, blocking the *** payment. He said it could be resolved in 24 hours, but only if I purchased a $749 Data Protection Plan.When I refused to pay to fix a problem caused by their own system, he said he could not help me and ended the call.This is unacceptable. I entrusted QuickBooks to process payroll tax payments on behalf of my business, and their failure has now put me at risk of federal penalties and legal exposure. They have not only failed to resolve the issue, but ignored multiple attempts at contact and demanded more money to fix their own software flaw.I am requesting immediate resolution: (1) proof that the funds were transmitted to the ***, or (2) a full refund of $10,828.68 so I can pay the *** directly. I also request that QuickBooks reimburse any penalties or interest caused by their error. If needed, I am willing to provide a sworn written statement detailing all communication attempts and conversations with their agents.

  Business Response

  Date: 06/19/2025

  To Whom It May Concern, 

  Thank you for the opportunity to respond. We worked closely with Ms. Niedergerke to address her payroll concerns regarding a tax payment made through QuickBooks Online Payroll. Through our investigation, we discovered that the payment of $10,006.88 had been incorrectly applied to Q2 2025 instead of Q1 2025 We promptly contacted the IRS to request that the payment be moved to the correct quarter and provided Ms. Niedergerke with a Q2 2025 941 transcript as proof of payment. Per IRS agent 1004282873, once the correction is applied, her account should be in good standing.
  
  We greatly appreciate Ms. Niedergerke’s patience throughout this process, and we remain committed to addressing customer concerns promptly and effectively. If there are any further questions or details needed, please feel free to reach out for additional clarification.
  
  Best regards,

  Sonia

  Case Manager | Office of the President

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past three months, I have experienced persistent and unresolved technical issues with the app on my iOS device, despite numerous attempts to obtain support from their customer service and technical teams.The core problems are as follows:The app fails to upload receipts, locks up frequently, and the screen regularly becomes unresponsive.I have contacted QuickBooks support multiple times over the last three months, totaling four hours and 52 minutes spent on the phone.Earlier in June I was issued case number ***********. Yesterday, I received an email from QuickBooks (see attached screenshot) stating that my issue was resolved. Following their instructions, I downloaded the new version of the app, but the exact same problems persist.I contacted support again today and, after another hour and 35-minute call (case number ***********), was informed that they all of a sudden they do not support the latest version of the iOS system. This is despite the fact that my phone, its operating system, and other relevant details have been known to QuickBooks from the very beginning.The iOS version in question has been in place since July of 2024. QuickBooks continues to advertise the mobile app as compatible with iOS devices (see photo) and makes it available on the App Store, but their support team now tells me it is not actually supported.I believe this constitutes false advertising. QuickBooks is promoting a mobile app as functional for iOS users, yet the app does not work as advertised, and their staff has admitted it is not supported on current devices. I am paying for a service that is supposed to include a working mobile appthis is not being delivered. QuickBookss engineering and technical support have provided no resolution. I am requesting the BBBs assistance for QuickBooks to either correct their advertising and App Store descriptions to reflect the apps true limitations, or provide an immediate and effective fix for iOS users.

  Business Response

  Date: 06/20/2025

  To whom it may concern, 
  
  We are actively working with Chris Cain to address their concerns. 
  
  Respectfully,
  Intuit

• Initial Complaint

  Date:06/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a business user of ********************. A client recently paid me $9,360 through QuickBooks on 05/27/2025. Shortly after, QuickBooks locked my account without warning and held the funds. I submitted all required documents for verification, but I was not given any timeline, no direct contact person, and no appeal process. I was simply told to wait indefinitely, and they closed my account. To make things worse, a customer support representative told me that unless my client initiates a dispute, the funds may be sent to the federal government as unclaimed or forfeited. This is completely unacceptable and deeply concerning. This complaint is not solely about collecting moneyit is about QuickBooks lack of transparency, poor communication, and unfair handling of legitimate transactions. I am seeking a proper review and the release of my funds.

  Business Response

  Date: 06/20/2025

  To whom it may concern, 
  
  We are actively working with Feifei Zheng to address their concerns. 
  
  Respectfully,
  Intuit

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for free credit freezing back in late fall or early winter. I have been having a recurring $120 charge on my credit card that I cant get resolved. I have been unable to reach a live person at Intuit to find out what this charge is and to cancel it. I have tried to resolve it through my credit card company, they dispute it but it keeps showing back up.

  Business Response

  Date: 06/11/2025

  To whom it may concern,
  

  We received the information provided on behalf of ****** *********. Thank you for the opportunity to respond. 
  

  We apologize, but this complaint does not sound related to any Intuit product or service. Intuit does not currently offer any services which conduct a credit freeze. If Ms. ********* can provide additional details, such as a case number, alternate contact information, or the description which appears with the charge she outlines, we may be able to help guide her on the right path. 
  
  Respectfully,

  Intuit

• Initial Complaint

  Date:06/10/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windrush Farm has been a customer of QBO since 2020 or 2021. For the last 4-5 years we have used both their accounting system and their standalone payroll system. Since there are two separate systems, each time a payroll is run, it is exported from the payroll system to the accounting system. Since April 2025, this export connection has been broken. Upon my return from vacation, I realized the connection was no longer working. I called for the first time on 5/15/25 and spoke with ***************** They were unable to resolve the issue and said to call back, which I have on 5/16/25, 5/21/25, 6/4/25 and 6/10/25. Please realize each call involves starting from the beginning and lasts well over an hour, and in some cases has been up to 2 hours on the phone.On 5/21/25, the customer service person utilized a 2nd level resolution team to remote control my computer seeking the problem. We hung up with no resolution, but with the promise they would look into the issue and fix the problem. ****** sent an email to me with the case number *********** and investigation number INV-******.On 6/3/25 I received an email that said the problem was fixed, but when I tried to complete the process, there was no difference on my end, and it was still broken. I called back again on 6/4/25 asking for help. After a 40 minute call with customer service, the person said she needed to hang up and do further investigation and would call back in 5-10 minutes but never called me back.On 6/10/25 I called again asking to understand if anyone was working on my issue. After a transfer to a different department, someone hanging up on my, but then calling back, and finally talking to a payroll specialist, I was told the case was close because there "were not enough critical details" included in the case notes to continue the investigation. This is absolutely absurd and I am not only angry but at a loss as to how to resolve something that has worked for 4-5 years and is now broken.

  Business Response

  Date: 06/16/2025

  To whom it may concern,
  
  We are actively working with *** ****** to address her concerns. 
  
  Respectfully,
  
  Intuit's Office of the President

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting a serious issue involving QuickBooks Online Bill *** and the withholding of a significant amount of our nonprofit organizations funds.Summary of Issue:Date of Transaction: March 19, 2025 and March 26, 2025 Amount Withheld: $100,795.24 and $7,000 ***ment Purpose: ***ment to vendor DoubleTree by ****** and **** ********* Business Name: **************************** dba ************************ *********** ID and ********************** ID: ******************* | **************** Case Number: **********************59, ***********, and *********** The transaction was flagged by their system due to the amount and marked as potentially fraudulent. We fully complied with all verification requests and were told the funds could be held for up to 60 days, in accordance with QBO terms and conditions. That period has now passed, and despite multiple assurances and scheduled release dates (including one for the week of May 26 and assurance on May 29 that it would be in our account May 30), the funds have still not been returned.Ongoing Issues:We have repeatedly requested direct contact with the Bill *** team, only to be told that they "do not take inbound calls."Weve been promised callbacks that never occur.After hours spent with frontline support, we are still being told that there is nothing that can be done to expedite the payment even though we have already exceeded the 60-day window outlined in your own policy.This delay has now directly impacted our ability to fulfill financial obligations to our clients and vendors. We are a small non-profit and we cannot continue our work without these funds.

  Business Response

  Date: 06/19/2025

  To whom it may concern,

  Our office is currently working with **** *****. We encourage them to continue communicating with us through traditional channels. 

  Sincerely,

  Intuit's Office of the President

   

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 companies for which I used QuickBooks Online to manage my accounting, *********************************************, and Custom Conversion LLD. I purchased an account clean up package for 2024 for each through Intuit QBO for a total of $1600 USD. As I went through the process for the 1st company, the questions were forthcoming, and I was providing responses as requested. It seems okay until I started looking into my account and started to find errors. I reached out to my contacts with no response. I was told that my cleanup had closed and that I could not contact the bookkeepers that performed the work. It was not until I hired another bookkeeper to clean up their work that I realized how abysmal it was. Errors throughout with accounts reflected that are not familiar to me. I submitted a complaint to *** with no call back within the time promised and an email a few days later closing the complaint with no input from me. The other clean up (that occurred 2nd in the sequence of this overall effort) was terrible from the day 1. They did very little work on the account with errors that are impactful to my taxes that I would not have picked up on if not for having another expert look into their work. This service preys on people that are already in a predicament needing "clean up" and then they don't live up to the process that is promised. And, after everything, it is nearly impossible to get questions answered or reconnect with a prior contact (that said that they would be available to you by email throughout the process - the sales guy- he never responded AT ALL). This was/is a nightmare and caused me to NOT make my tax deadline after paying the money and putting forth the time and trust in Intuit to help me. This is now costing me WAY more time and money and I still don't have my books together for tax year 2024. To top it all off, but businesses just organized mid 2024. There wasn't that much to catch up on, but they sure did make a huge mess of things!

  Business Response

  Date: 06/16/2025

  To whom it may concern,
  
  We worked with Jennifer Murray and addressed her concerns. 
  
  Respectfully,
  
  Intuit's Office of the President

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed my taxes with TurboTax on 1/17/25. Turbotax imposed numbers incorrectly, now i'm under an audit. Previously called last week 6/2, was told to request a refund and no resources were available. Called today 6/9 to request status of refund, magically there is no refund request ever entered into the system. The previous weeks agent gave me the wrong process to request a refund. Which is to goto the payments section of your account and select request refund on the transaction. The customer support team has to email you the appliation for refund. I am tired of going in circles with everyone.

  Business Response

  Date: 06/10/2025

  To whom it may concern,
  
  We received the complaint forwarded to us on behalf of ***** ********. We appreciate the opportunity to respond.
  
  We reviewed the customer's issue regarding difficulties in amending his tax return, which required him to paper file due to his specific tax situation. We offered further assistance by proposing a review of his return by our specialized team, especially since he received a notice from the ***. ***** declined this assistance and ended the communication.
  
  We regret that the solutions provided did not meet his expectations and have closed his case with our office. We thank ***** for bringing this matter to our attention and the opportunity to assist. 
  
  Regards,
  Office of the President
  Intuit

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The refund received was approx *****+ difference of what Turbo Tax showed I would be issued when I filed with them. The amount should have been around $4,000, but I received $441.13 I was given a number to call and I spoke with someone who said that I had done everything correctly and I was entitled to the entire amount. (Please reference the phone call) the lady I spoke with was diligent and spoke with one or several supervisors to make sure I was given the correct information. I was placed on hold several times while she verified everything with her superior/s. I was told at the end of the call all I needed to do to received the rest of the amount from Turbo Tax was to call *** and have them state that there was an error in the Turbo Tax system. The problem here is, everyone I spoke with at *** had no idea what I was talking about and told me that's not information that they would be able to provide as it's a Turbo Tax system, not theirs. The incorrect information was student credits that were added that I did not have. I would like to just have this resolved or direct me to who I would speak with that could provide the information needed to show that there was an error in the Turbo Tax system, in order to proceed. Thank you

  Business Response

  Date: 06/09/2025

  Hi *** *****, 

  We appreciate you reaching out to Intuit through the Better Business Bureau (BBB). However, the BBB is not a support channel for Intuit. It sounds like you may be experiencing some issues with one of our products, and we want to help.  
  
  Intuit has a team of experts who are well-prepared to help resolve any issues you might be facing. Please follow one of the two steps below, depending on your situation:
  
  1.) If you have not yet contacted Intuit Support, please start there by visiting *********************************************.
  
  2.) If youve already worked with Intuit Support, have not reached a resolution, and have a case number, just reply to this BBB thread with your case number and we'll look into it further for you.
  
  Thank you for being an Intuit customer.
  
  ********************
  

  
  

• Initial Complaint

  Date:06/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an Accountant with QuickBooks Online. I manage several accounts. There is an account under the business name Modish AI that I managed. I set this account up with my accountant rate. The business owner *** did not pay for any work to be done at all. I removed him as a user until he paid. He still hasn't paid at all. I understand that I was removed as a primary user because he is the owner. However, I set the account up under my accountant rate. He should not be getting that rate and I want to make sure that he is paying that account under the published rate to consumers, not clients. I also have documentation of work done and I want to make sure that any work that I have done is reversed or cancelled and that he has to start all over. At the very least, I need to make sure that the rate is the correct rate and not an Accountant rate. Anything else will become a legal matter as the work that was done on the account wasn't paid for. As long as he is being charged the correct rate, I am fine with that, but as long as he is paying an Accountant rate, that is my account, and ownership should be transferred to me immediately or it needs to be deleted, and he can set it up under a consumer account. Looking forward to this being resolved. Thank you.

  Business Response

  Date: 06/09/2025

  Hi Ms. *******-********
  
  We appreciate you reaching out to Intuit through the Better Business Bureau (BBB). However, the BBB is not a support channel for Intuit. It sounds like you may be experiencing some issues with one of our products, and we want to help.  
  
  Intuit has a team of experts who are well-prepared to help resolve any issues you might be facing. Please follow one of the two steps below, depending on your situation:
  
  1.) If you have not yet contacted Intuit Support, please start there by visiting *********************************************.
  
  2.) If youve already worked with Intuit Support, have not reached a resolution, and have a case number, just reply to this BBB thread with your case number and we'll look into it further for you.
  
  Thank you for being an Intuit customer.
  
  ********************
  
  

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23439318
  
  I am rejecting this response because:

  This response is not addressing my issue.  I have already reached out to support with no resolution; thus I filed a complaint.  Looking forward to someone reaching out to me asap, as no one has reached out to me.  Thank you.

  
  Sincerely,
  
  ****** *******-********

  Business Response

  Date: 06/19/2025

  To Whom It May Concern,

  We have been in contact with ****** *******-******** and have provided information regarding the discount discontinuation for a former client. Thank you for the opportunity to assist with this matter.

  Office of the President - Intuit