Complaints

This profile includes complaints for Intuit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intuit, Inc.

  PO Box 7850 Mountain View, CA 94039-7850

• 

  Intuit, Inc.

  Rockville, MD 20814

• 

  Intuit, Inc.

  1655 Palm Beach Lakes Blvd STE 102 West Palm Beach, FL 33401-2203

• 

  Intuit, Inc.

  PO Box 028525 Miami, FL 33102

• 

  Intuit, Inc.

  PO Box 84020 Columbus, GA 31908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed taxes with Intuit TurboTax over 6 years. In 2023 I started receiving notices from the *** stating that my return received in 2017 from tax year 2016 was audited and I now owe $2,536.99. I have spent over a year contacting every department at the state of ******* regarding this, I have emailed, I have contacted advocates offices, I have done every thing possible to resolve this issue. I was placed on permanent disability in 2017. I live on fixed income, I am currently homeless, and the one thing that I owned my vehicle had a lien placed on it. I am not sure where else to turn regarding this matter. I have attached some items however I have many items of attempted communication attempts as well as resolve resolutions from 2019 when I resolved a prior tax issue and this was not discussed. I am aware that issues happen, however this is nearly 10 years later with tremendous fees and Intuit charges the same amount to correct that is "claimed" I originally owed around $900. I would like this issue resolved as soon as possible. Please see that I have made and completed prior commitments to *** when I could without issues and without knowledge of fault due to a 2014 intuit tax form error. Also, during medical hardship and life circumstances I did file bankruptcy in 2022. That was paid and discharged, please note also this issue arose after that as well. That is also affecting my life and credit, please assist in the best way possible as soon as possible.

  Business Response

  Date: 06/25/2025

  To whom it may concern, 
  
  We are actively trying to reach ******** ****** to address her concerns. We hope to be in touch with her soon.
  
  Respectfully,
  Intuit

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6 June 2025 I lost access to my Intuit / QuickBooks Online account, which contains the entire bookkeeping history of my post-revenue, pre-Series A AI startup. The login screen displayed Access Denied.9 *********** 3 hours with Level-1/2 support. Ticket escalated to Level 3; no resolution provided.11 ************ back; Intuit *** stated the account had been permanently deleted and all data erased. Stated reason: my payment card failed twice consecutively. This is incorrectI successfully paid the monthly subscription on 7 May. No email, phone call, or in-app alert was ever sent before deletion.Exposure * IRS risk: QuickBooks held the only consolidated record of roughly 200 ****** 000 in expenses (receipts, invoices, mileage logs, sales-tax records) for the past fiscal year. Loss of this evidence invites audit penalties and jeopardizes R&D-credit documentation.* Reconstruction cost: I have already spent $10 00020 000 in accountant hours and personal time attempting to rebuild data from bank feeds, vendor portals, and client correspondenceeffort that cannot fully restore original receipt images or invoice metadata.Remedy sought 1. Immediate restoration of the deleted QuickBooks datasetbackup, snapshot, or any server-side copy that still exists in Intuit systems.2. Failing restoration, compensation for all reasonable costs required to reconstruct the financial records, including CPA fees, legal counsel, and potential IRS penalties.Key facts for escalation or legal demand * Account deletion occurred without prior notice, in violation of reasonable-notice expectations for a paid subscription service.* Payment failure claim is contradicted by a successful 7 May charge on the same credit card.* Intuits own support timeline shows escalation to Level 3 on 9 June but no attempt to retrieve data before deletion was disclosed on 11 ******* information:Email - ********************** Case number (escalated to Level 3) - ***********

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged fraudulently by QuickBooks Intuit on 6/7/25 and 6/15/25 for 235 USD on each of the days, totaling to 470 USD. I've never signed up for these services.Details of the 1st charge:Payment number: P1-545758187 Company ID: **************** Bill number: ************** Details of the 2nd charge:Payment number: P1-548710266 Company ID: **************** Bill number: ************** I've already contacted my bank and had my accounts closed and reopened with new account numbers. Then, upon calling ******************** customer support, they mentioned that they cannot help. An online search showed many other people being charged unknowingly similarly without ever creating a QuickBooks account.

  Business Response

  Date: 06/26/2025

  To whom it may concern,

  Our office has contacted Aleksandr Malakhov and worked with them to address their concerns.
  If they should need further assistance, please visit us at https://www.intuit.com/support/.
  

  Sincerely,

  Intuit's Office of the President 

  Customer Answer

  Date: 06/26/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23475843, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Akshay Patil

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: Intuit QuickBooks Product/Service: QuickBooks Payments Date of Issue: June 16, 2025 Amount Involved: $14,547.50 (Payments Held)Complaint Summary:My client reopened his QuickBooks Payments account in May 2025 after it had been closed for approximately a year. The system showed the account as active, with no alerts or restrictions.Between May 2730, 2025, the account received three payments totaling $14,547.50:$6,312.50 on May 27 $5,085.00 on May 28 $3,150.00 on May 30 We immediately attempted to follow up to confirm everything was good. Despite daily phone calls to Intuit, we received no email requests, no documentation instructions, and no updates in the ***************** on how to release the funds.On June 14, 2025 (Saturday), we were informed that QuickBooks made an executive decision to close the account, even though the client never requested closure. Suddenly the holding period changed from 100 days to 290 days, with no justification and no clear next steps.We have spoken with multiple agents and supervisors and logged multiple cases, yet each time weve been met with incomplete or inconsistent information:Case History: Case #*********** Case #*********** Case #*********** Case #*********** Case #*********** Case #*********** Case #*********** Every call gave us conflicting explanationsfraud review, missing verification, executive decision, and back to fraud reviewwith no direction, no written instructions, and no internal ************** communication or instructions via email or *****************. Account was reactivated in 2025, yet funds were flagged based on an alleged issue from 2024. Multiple representatives and supervisors gave different answers with no progress. QuickBooks closed the account without client request or notice. Now claim to be holding funds for 290 days, impacting our ability to pay vendors and deliver on current projects.

  Business Response

  Date: 06/20/2025

  To whom it may concern, 
  
  We have worked directly with Brandi Prater and addressed their concerns. 
  
  Respectfully,
  Intuit

• Initial Complaint

  Date:06/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: TTWC5EC877129327 Order Date: 04/05/2025 Payment Authorization Code: ****** This year, I tried three times to have a LIVE tax representative contact me. The first time I waited 15 minutes during my booked appointment, the second time, I waited *************************************************************** after another ******************************************************************************** I was calling the wrong number, and I would need to schedule an appointment. I told them I was concerned I wasn't going to receive support. The representative told me to go ahead and place my order and afterwards submit for refund request and provided the refund request Turbo Tax webpage. I did as they instructed and was denied a refund. So, in summary, not only did I never receive support from a tax expert (although booking three separate appointments), I also was denied a refund. I am requesting a refund.

  Business Response

  Date: 06/20/2025

  To whom it may concern,
  
  We received the complaint forwarded to us on behalf of
  Beth Loredo. We appreciate the opportunity to respond.
  
  We reviewed Beth's issue and have issued a refund for the difference of $70. With taxes the total refund is $75.78.
  
  We thank Bath for bringing this matter to our
  attention and the opportunity to assist.
  
  Regards,
  Office of the President
  Intuit

  Customer Answer

  Date: 06/25/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23470654, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Beth Loredo

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint concerns Intuits improper handling of a chargeback initiated by a customer despite clear and extensive evidence provided by my company, ***********, to dispute it.On or about March 5, 2025, a client, ***** *********, submitted a $3,500.00 payment for automotive services rendered by ***********. These services were fully completed, documented, and acknowledged by the client via written communication. On May 21, 2025, the client initiated a chargeback via ****************, falsely claiming unauthorized or undelivered services.Despite providing Intuit / QuickBooks Payments with:A signed service authorization Time-stamped photos of work completed Detailed invoice breakdown Text and email records confirming the clients approval and receipt Terms and conditions signed by the client Intuit failed to uphold its responsibility as my payment processor to properly investigate and defend the transaction. The dispute process was opaque, and communication was minimal. No justification was given for denying the evidence submitted, and no merchant advocacy or response opportunity was properly facilitated in alignment with Fair Credit Billing Act principles.Nature of Complaint:Mishandling of Dispute Resolution Process Failure to Represent and Protect the Merchant in Good Faith ********** Communication and Lack of Transparency Negligence in Upholding Reasonable Evidence Standards Resolution Sought:I demand that Intuit:Reopen or escalate the dispute resolution through internal review or arbitration.Issue a formal written explanation as to why my documentation was disregarded.Implement changes to ensure fair merchant representation in future ****************** the full $3,500.00 to my account or pursue recovery on my behalf as the acquiring party.This was not only a financial loss but a severe breach of trust in the merchant services promised by Intuit.

  Business Response

  Date: 06/17/2025

  To Whom It May Concern, 

  Thank you for the opportunity to respond.  At Intuit, we value our customers, and we strive to provide the best possible support for merchants navigating disputes and chargebacks. Below, we have outlined the details of Mr. Banks's case and the steps we have taken to address his concerns.
  
  He contacted us regarding an unresolved chargeback dispute involving a $3,500 transaction processed via American Express. We understand and empathize with his frustration over the ruling in favor of the client despite his submission of substantial supporting evidence, such as invoices, text message approvals, photos documenting the repair work, and the client’s agreement to the outlined terms and conditions of service. We recognize that experiencing a second disputed chargeback within six months has created financial strain for his small business, and we appreciate the seriousness of this matter.
  
  The chargeback dispute resolution process is determined by card-issuing banks, such as American Express, as outlined in the merchant agreement. Intuit’s role as a merchant processor is to submit the documentation provided by the merchant to the issuing bank for review. We do not have control over the bank’s decision, as it is made solely by the issuing bank after evaluating the evidence submitted by all parties. We encouraged Mr. Banks to consider additional steps to recover the funds held by the client, including filing a police report or a small claims case directly against the client, since they ultimately hold the disputed funds. While chargeback rulings can be frustrating, it is important to understand that Intuit operates as the intermediary and cannot overturn the decisions made by the issuing bank.
  
  We reassured Mr. Banks that Intuit had handled this matter seriously and submitted all the documentation he provided in support of his case. We understand that he expressed dissatisfaction with the perceived lack of representation by Intuit and the overall chargeback process. We outlined the limitations of Intuit’s role and encouraged him to coordinate directly with American Express or escalate matters legally to seek resolution outside of the standard dispute process.
  
  If Mr. Banks have further questions or concerns, we encourage him to visit Intuit Support, where customers will find additional resources and experts available to assist. 
  
  Respectfully,

  Sonia

   Case Manager | Office of the President

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notification from Intuit about our QuickBooks Online subscription renewal and the price increase on April 3, 2025 (renewal date was June 2, 2025). I immediately began shopping for a more economical option and settled on **********. **** offered to import our data from QuickBooks and the process took a little longer than I had hoped. Once I got the ok from ********** that I could cancel my QuickBooks account, I did so - on June 3, 2025 (ONE DAY AFTER THE SUBSCRIPTION RENEWAL).Now, QuickBooks is saying they cannot refund the payment because the original purchase date was over 60 days ago. THE ORIGINAL PURCHASE DATE? SERIOUSLY? I just want the renewal amount refunded.

  Business Response

  Date: 06/20/2025

  To whom it may concern, 
  
  ****** ******** advised Intuit that her concerns have been addressed. 
  
  Respectfully,
  Intuit

  Customer Answer

  Date: 06/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 5/29/2025 Intuit *** sent an email on *** Lien Hold Request. On 6/2/2025 the requestor ************** had submitted the *** Lien Release let to lift the hold. Intuit *** is now holding approx $1900 and withholding my services that has now brought harm to **************************************. They have played games for 11 days now and will not release my hold and allow my business to run. The lawyer firm for the orginal requester has more than 4 times submitted documentation to lift and Intuit fails to correct. They should not have a license to operate as a ********************** Processor.

  Business Response

  Date: 06/18/2025

  To whom it may concern,

  We received the complaint forwarded on behalf of ****** ****************. We appreciate the opportunity to respond.

  After reviewing ******** issue, we were able to receive the necessary documents to review their merchant account. The hold on their account has been removed and  $1,884.34 in withheld funds released.

  We thank ****** for bringing this matter to our attention.

  Regards,
  Office of the President
  Intuit

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23463317
  
  I am rejecting this response because: you have put my account back on hold as of the 17th of June without a filing.  ************ cannot get anything correct
  
  Sincerely,
  
  ****** ****************

  Business Response

  Date: 06/24/2025

  To whom it may concern,

  We received the additional information forwarded on behalf of ****** ****************. Thank you for the opportunity to response.
  
  We are sorry to hear about Mr. Vannieuwenhuyzen's continued difficulty with his account. The lienholder in question had not released the prior hold that was reviewed, which led to reinstatement of the hold. We have contacted the lienholder directly once more to clarify the situation and ensure that any further blockers have been removed. We appreciate the opportunity to resolve this matter.

  Respectfully,

  Intuit

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 20, 2025, QuickBooks Online withdrew $10,828.68 from my business bank account to pay my quarterly 941 payroll taxes to the ***. QuickBooks claims the *** payment of $10,006.88 was submitted on April 2, yet the *** has confirmedmultiple timesthat no such payment was received. It is now June, and the *** still has not received the funds. They have begun adding penalties and interest to my account.I have reached out to QuickBooks support repeatedlyby phone and through their online portal. I submitted the *** letter three times through their internal messaging system and received no response. On the phone, Ive been passed between agents with no answers or accountability. Most recently, I spoke to a representative named ***** who claimed my account had a software glitch that caused black patches in the data, blocking the *** payment. He said it could be resolved in 24 hours, but only if I purchased a $749 Data Protection Plan.When I refused to pay to fix a problem caused by their own system, he said he could not help me and ended the call.This is unacceptable. I entrusted QuickBooks to process payroll tax payments on behalf of my business, and their failure has now put me at risk of federal penalties and legal exposure. They have not only failed to resolve the issue, but ignored multiple attempts at contact and demanded more money to fix their own software flaw.I am requesting immediate resolution: (1) proof that the funds were transmitted to the ***, or (2) a full refund of $10,828.68 so I can pay the *** directly. I also request that QuickBooks reimburse any penalties or interest caused by their error. If needed, I am willing to provide a sworn written statement detailing all communication attempts and conversations with their agents.

  Business Response

  Date: 06/19/2025

  To Whom It May Concern, 

  Thank you for the opportunity to respond. We worked closely with Ms. Niedergerke to address her payroll concerns regarding a tax payment made through QuickBooks Online Payroll. Through our investigation, we discovered that the payment of $10,006.88 had been incorrectly applied to Q2 2025 instead of Q1 2025 We promptly contacted the IRS to request that the payment be moved to the correct quarter and provided Ms. Niedergerke with a Q2 2025 941 transcript as proof of payment. Per IRS agent 1004282873, once the correction is applied, her account should be in good standing.
  
  We greatly appreciate Ms. Niedergerke’s patience throughout this process, and we remain committed to addressing customer concerns promptly and effectively. If there are any further questions or details needed, please feel free to reach out for additional clarification.
  
  Best regards,

  Sonia

  Case Manager | Office of the President

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past three months, I have experienced persistent and unresolved technical issues with the app on my iOS device, despite numerous attempts to obtain support from their customer service and technical teams.The core problems are as follows:The app fails to upload receipts, locks up frequently, and the screen regularly becomes unresponsive.I have contacted QuickBooks support multiple times over the last three months, totaling four hours and 52 minutes spent on the phone.Earlier in June I was issued case number ***********. Yesterday, I received an email from QuickBooks (see attached screenshot) stating that my issue was resolved. Following their instructions, I downloaded the new version of the app, but the exact same problems persist.I contacted support again today and, after another hour and 35-minute call (case number ***********), was informed that they all of a sudden they do not support the latest version of the iOS system. This is despite the fact that my phone, its operating system, and other relevant details have been known to QuickBooks from the very beginning.The iOS version in question has been in place since July of 2024. QuickBooks continues to advertise the mobile app as compatible with iOS devices (see photo) and makes it available on the App Store, but their support team now tells me it is not actually supported.I believe this constitutes false advertising. QuickBooks is promoting a mobile app as functional for iOS users, yet the app does not work as advertised, and their staff has admitted it is not supported on current devices. I am paying for a service that is supposed to include a working mobile appthis is not being delivered. QuickBookss engineering and technical support have provided no resolution. I am requesting the BBBs assistance for QuickBooks to either correct their advertising and App Store descriptions to reflect the apps true limitations, or provide an immediate and effective fix for iOS users.

  Business Response

  Date: 06/20/2025

  To whom it may concern, 
  
  We are actively working with Chris Cain to address their concerns. 
  
  Respectfully,
  Intuit